Process interventions - Organizational Change and Development - Manu Melwin Joy
- 2. Prepared By Kindly restrict the use of slides for personal purpose. Please seek permission to reproduce the same in public forms and presentations. Manu Melwin Joy Assistant Professor Ilahia School of Management Studies Kerala, India. Phone – 9744551114 Mail – manu_melwinjoy@yahoo.com
- 4. Sig Sigma • Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process – from manufacturing to transactional and from product to service.
- 5. TQM / Continuous process improvement • Total Quality Management (TQM) is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. • Total quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs.
- 6. Process Re engineering • Business Process Reengineering involves the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality. • In Business Process Reengineering, companies start with a blank sheet of paper and rethink existing processes to deliver more value to the customer.
- 7. Cummings & Worley, 7e (c) 2001 South- Western College Publishing 14-7 • Prepare the organization • Specify the organization’s strategy and objectives • Fundamentally rethink the way work gets done – Identify and analyze core business processes – Define performance objectives – Design new processes • Restructure the organization around the new business processes. Process Re engineering
- 8. Cummings & Worley, 7e (c) 2001 South- Western College Publishing 14-8 Work units change from functional departments to process teams Jobs change from simple tasks to multidimensional work People’s roles change from controlled to empowered The focus of performance measures and compensation shifts from activities to results. Organization structures change from hierarchical to flat Managers change from supervisors to coaches; executives change from scorekeepers to leaders Characteristics of Reengineered Organizations
- 9. Bench Marking • Benchmarking is the process of comparing one's business processes and performance matrics to industry bests or best practices from other companies. • Dimensions typically measured are quality, time and cost. In the process of best practice benchmarking, management identifies the best firms in their industry, or in another industry where similar processes exist, and compares the results and processes of those studied (the "targets") to one's own results and processes.
- 10. Socio technical systems • Sociotechnical systems (STS) in organizational development is an approach to complex organizational work design that recognizes the interaction between people and technology in workplaces. • The term also refers to the interaction between society's complex infrastructures and human behaviour.