Bench marking - process interventions - Organizational Change and Development - Manu Melwin Joy
Download as PPTX, PDF0 likes2,146 views
This document discusses benchmarking and process interventions. It was prepared by Manu Melwin Joy, an assistant professor at the Ilahia School of Management Studies in Kerala, India. Benchmarking is defined as comparing a company's business processes and performance metrics to industry best practices or other top companies. Dimensions often measured include quality, time, and cost. The goal is to identify best practices from target companies to improve one's own results and processes.
Related topics:1 of 5
Downloaded 75 times
More Related Content
What's hot (20)
Ad
Viewers also liked (20)
Ad
Similar to Bench marking - process interventions - Organizational Change and Development - Manu Melwin Joy (20)
More from manumelwin (20)
Bench marking - process interventions - Organizational Change and Development - Manu Melwin Joy
- 2. Prepared By Kindly restrict the use of slides for personal purpose. Please seek permission to reproduce the same in public forms and presentations. Manu Melwin Joy Assistant Professor Ilahia School of Management Studies Kerala, India. Phone – 9744551114 Mail – manu_melwinjoy@yahoo.com
- 3. Bench Marking • Benchmarking is the process of comparing one's business processes and performance matrics to industry bests or best practices from other companies.
- 4. Bench Marking • Dimensions typically measured are quality, time and cost. In the process of best practice benchmarking, management identifies the best firms in their industry, or in another industry where similar processes exist, and compares the results and processes of those studied (the "targets") to one's own results and processes.