This document discusses various modern management concepts including: Activity Based Costing (ABC) which determines costs without distortion and provides relevant information; Direct Product Profitability (DPP) which measures individual retail item profitability; Customer Profit Analysis (CPA); Pareto Analysis and the 80/20 rule for prioritizing issues; the value chain model of primary and support activities; benchmarking which compares performance to best in class; the balanced scorecard framework of financial, customer, internal processes, and innovation perspectives; and non-financial performance indicators such as quality, customer satisfaction, and innovation.