This document provides details on Technosoft's offshore production support model for SAP systems used by small and medium manufacturing businesses. It outlines a 7-step process for implementing the support model, which includes pre-sales, evaluation, project initiation, definition, business understanding, kick-off, and review phases. The document also shares a sample resource and cost calculation based on the SAP modules used by the client. The support model is designed to be flexible and allow clients to adjust the number of support resources based on their needs.