Professional Summary
- 1. Gerasimos Perdikaris Well Travelled Hospitality Leader
- 2. Motivation, hard Gerasimos Perdikaris has driven with success hotel teams in 5 different countries in Asia and Europe within flagship properties. Directed complex hotel business situations work, integrity, while being in the middle of the worst possible recessions at destinations such as commitment and London in the early 90's, Bangkok in 1997 during the big Asian financial crisis, Johor personal Bahru / Singapore during the SARS crisis in 2003, during the severe economic crisis in Sofia during 2009-2012. sacrifices are the Proven hands on business leader in turning around underperforming hotels by being key ingredients focused on driving profit margin growth, taking market share and holding costs down. to success in the Fully versed with the corporate and operational " know how " of very well known hotel groups, Gerasimos has always delivered the right financial results to the various hotel industry… hospitality owning companies and adapted quickly to different company cultures and work standards. Published in “The During the years, he has gained solid hotel pre-opening and rebranding experience, Pinnacle of Hospitality has an excellent all round hotel operations background, is blessed with a very good Asia” 2005 eye for details and a true passion for the hospitality industry. He has an inner ability to create emotional connections with hotel guests so they return to his hotel stay after stay - this is how added value and product loyalty is created for the owners. With a proven track record in hotel Sales, Marketing, E-Commerce, Revenue Management, Advertising, Public Relations, Social Media, he has implemented successfully business development plans during 4 hotel pre-openings and 3 hotel re-brandings. Always trying to embrace new things in the trade that will enhance the hotel product, a good listener who is eager to build long lasting sincere relationships with guests, business partners, owners, colleagues. Gerasimos has a thorough hotel educational background including a management diploma from the Glion Institute of Higher education, enhanced by regular updated hotel trade courses and an MBA in the hospitality and services industry with specialization on Innovation, Marketing and Professional Product Development (online course from Glion, Switzerland, April 2011 - October 2013). Summary
- 3. Proven ability to deliver sustainable financial results/profits for owners /companies, by optimizing RevPAR / GOPPAR and thus delivering higher EBITDA Thorough expert in value creation and wealth optimization for company stake holders Extensive international experience in hotel standards and brand management Large hotel operations management Global food & beverage background Extensive experience in handling of complex and VIP Conference & Banqueting events “I am writing to thank you and all your staff Creative conceptual and visionary thinking for the excellent service …” General Sir Brian Kenny Deputy Supreme Commander Specialties
- 4. “We work with Modern hospitality revenue, sales and marketing skills Gerasimos for the past Solid pre-opening & rebranding hotel experience almost two years and what I can say for sure Excellent time management to deliver important projects correctly and is that he is one of the on time best hospitality Quality Assurance as QMR in ISO 9001 : 2000 certification via BVQI managers I ever met... Excellent financial analysis and budgeting What makes him exclusive is that he is a Expert in building deep & long manager with vision business relations with and when we sit and customers & partners discuss common Proven team leadership & projects - events, conventions, catering, coaching of colleagues at all etc... he exactly knows levels how it will look like and this makes our communications very easy and professional.” Maxim Behar, CEO M3 Communications Group, Inc. Skills
- 5. General Manager at 5 star Deluxe Hotel, flagship property, 184 rooms & suites, the largest & most prestigious Sheraton Sofia Conference & Banqueting operation in Sofia, situated in the historic Sofia City Centre, Hotel Balkan, A adjacent to the President's Office building and opposite to the PM's Office. A franchised hotel within the Starwood EAME division, 100 % compliant with all the required brand standards of Luxury Collection Luxury Collection worldwide. Hotel, Starwood Hotels & Resorts Worldwide, Inc. Increased by 28% the hotel’s room night production & the hotel's total revenue by 7 % in May 2009 - Present 2010 and further increased hotel total revenue by 8% in 2011 despite the persistent financial (3 years) crisis in the region. SOFIA | BULGARIA Implemented new quality menus and F&B concepts through out the hotel thus resulting in an increase of the F&B revenues by 12% in 2010 and delivered a further increase of 18% in the F&B revenues in 2011. Achieved in 2010 a GOP increase of 5% by implementing a cost effective plan in all hotel P&L centers followed by an increase of 8% in 2011. “…thank you for the Reduced the F&B costs of the hotel by 12% and the hotel overall payroll cost by 5% in 2010 assistance and personal followed by a further F&B cost reduction of 5% and hotel payroll reduction of 9% in 2011. engagement with the Implemented a proper A/R collection strategy and reduced by 22% the hotel’s A/R ratio in organization of the 11th 2010 and by 10% in 2011. Ball of German In August 2011 hotel has achieved the highest ever score (99% for brand identity, 97% for Economy… cleanliness, 85% for product and services, 85% for service culture and delivery, 83% for conditions, 78% for welfare) as part of the Quality Assurance Mystery Audit of Starwood. Dr. Mitko Vassilev Improved the quality performance (Guest Satisfaction Index) through the Starwood President of the Preferred Guest program by 45 base points for the period 2009 – 2011 (2011 8.33 VS 2009 DBIHK 7.88). Experience
- 6. General Manager at 5 star Deluxe Hotel, flagship property, 184 rooms & suites, the largest & most prestigious Sheraton Sofia Conference & Banqueting operation in Sofia, situated in the historic Sofia City Centre, Hotel Balkan, A adjacent to the President's Office building and opposite to the PM's Office. A franchised hotel within the Starwood EAME division, 100 % compliant with all the required brand standards of Luxury Collection Luxury Collection worldwide. Hotel, Starwood Hotels & Resorts Worldwide, Inc. Re-positioned the hotel to its rightful status of market leader in the very competitive Sofia May 2009 - Present hotel market in the middle of an economic crisis within the Balkan region. (2 years 8 months) Launched the hotel's Social Media strategy via Facebook, Linkedin, Twitter and created a SOFIA | BULGARIA new hotel website that impacted positively the hotel's direct bookings by double digits. Based on the Safety, Health & Fire Audit conducted in November 2011on the behalf of Starwood EAME Division by the Clifton Environmental services Company, the hotel was awarded the Silver Standard Award for second time in a row in the period 2009 – 2011. Improved by 20% the enrollment number of the Starwood Preferred Guests through “…thank you for the initiating an innovative staff to guest scheme. assistance and personal engagement with the organization of the 11th Ball of German Economy… Dr. Mitko Vassilev President of the DBIHK Experience
- 7. General Manager at 5 star Deluxe Hotel, 226 rooms & suites, situated in the heart of the city of Ioannina, Grand Serai Hotel Congress & Spa, the capital of theNorth Eastern region of Greece. The flagship hotel of the MITSIS MITSIS Hotel Group ( 21 Hotels all over Greece). Group May 2008 - May 2009 Coordinated and managed successfully well ahead of time the opening of 116 (1 year 1 month) rooms & suites, the presidential suite of the hotel, the opening of the additional IOANNINA | GREECE 7 function rooms, the pool bar. Created and delivered the concepts of the gourmet Italian restaurant, Spa & Wellness center that opened during the autumn of 2008 and were both received with enthusiasm & very good customer support from the local community. Launched the Sales, Marketing & Advertising plans of the hotel for the second part of the year, resulting in both the ARR and the occupancy of the hotel to increase by 10 % and 5 % respectively. Opened new leisure markets for the hotel, especially for the slower summer months, from the markets of Russia, Israel and Cyprus resulting in higher occupancies. Experience
- 8. General Manager / A large complex comprising of three 4 star First Class Hotels of 960 rooms and Project Director of Complex suites spread out in more than 80,000 square meters of commercial space with Renovation and an extensive Food & Beverage operation including a Royal ballroom for 2500 Accor Re-branding at Ambassador guests, situated on the prime spot of Sukhumvit Road no.11, a central residential Hotel & Convention & entertainment area of Bangkok, biggest hotel at the time of AAPC. Center, Managed by Accor Asia Pacific Managed successfully the first and the second stage of the hotel renovation September 2006 - May 2008 (1 year 9 months) (September 2006 – May 2008) keeping in line with a budget of US$ 25 million. BANGKOK | Despite the very complex projects of renovation, hotel rebranding and normal THAILAND hotel operation the hotel managed to maintain as well as to increase its average yearly occupancy by 10 % on YTY basis in 2007 and 2008. YTD in May 2008, the hotel (630 available rooms for sale as the rest of the “…we were most favorably impressed by rooms inventory was closed for renovation) was running with an average the high quality … occupancy of 85 %, and an average YTD GOP of 50 %. Nicholas Zafiropoulos Amcassador of Greece to Thailand Experience
- 9. General Manager / 4 star Business Class, New “Generation” Hotel of Novotel brand in Asia, 291 Pre-opening and post-opening, contemporary rooms and suites, 3 cutting edge concept restaurants & bars. This Accor Branding at trendy hotel is situated within short walking distance to the iconic PETRONAS Novotel Kuala Lumpur City Twin Towers, right in the middle of the financial, commercial, entertainment and Center, Accor Asia shopping district of Kuala Lumpur. Pacific Division September 2004 - August 2006 (2 years) Conducted the hotel pre-opening phase (Sep 2004 – Aug 2005) and achieved KUALA LUMPUR MALAYSIA successful hotel opening ahead of schedule in Sep 2005. The hotel was nominated by the prestigious Hospitality Asia Platinum Awards 2005/2006 committee for the following awards: a) Best Business Hotel in Kuala Lumpur / Won this award b) Best Hotel Experience c) Best Spa Experience of the Year d) Best Innovative F&B Concept / Won this award e) Best Malay Cuisine Chef / Won this award f) Best Purchasing Department / Won this award Experience
- 10. General Manager at 5 star Deluxe Hotel, 330 luxurious rooms and suites, 6 restaurants & bars, Sofitel Palm Resort Golf & Spa, Accor adjacent to Sofitel Palm Resort stands the prestigious Palm Resort Golf & Asia Pacific Division Country Club with 3 magnificent 18-hole Championship Golf Courses and the August 2002 - August 2004 (2 years 1 month) PGA Golf Academy with extensive driving range facilities. JOHOR BAHRU MALAYSIA Improved the financial results of the hotel in 2003 and 2004 consecutively on YTY basis: the hotel occupancy increased by an extra 10% every year, the hotel revenue increased by 18 % in 2003 and 14 % in 2004. The GOP increased by 16 % in 2003 and 12 % in 2004 on YTY basis. Reduced by 55 % the A/R of the hotel on YTD basis in 2003 and by a further 20 % in 2004. “…thank you for the In 2004, Sofitel Palm Resort managed to achieve the no. 2 quality result excellent work together… amongst all Sofitel hotels in Asia Pacific from the Sofitel Brand Exigence Audit The team of Sofitel conducted by a Mystery Shopper (LRA Worldwide), scoring a 94.2% compliance Palm resort rate in accordance with the Global Sofitel Standards. The hotel also achieved for 4 consecutive quarters between 2003 and 2004, the no 1 result in terms of guests’ complimentary letters sent to Accor head office amongst all Sofitel hotels in Asia Pacific. Experience
- 11. Resident Manager / 4 star Business Class, Flagship property of Novotel brand in Asia, 429 rooms and Acting GM, ISO suites, running an all year round occupancy of 82 %, situated right in the middle QMR at Novotel of the commercial district of Bangkok, very large F&B operation including Bangkok on Siam Conference & Banqueting, with the most innovative Entertainment & night club Square, Accor Asia concept within the extremely competitive Bangkok market. Pacific Division Responsible for: All hotel Operations as well as the Sales & Marketing Division December 1999 - of the hotel August 2002 (2 years 9 months) Quality Management Representative BANGKOK | of the hotel for ISO 9001:2000. THAILAND Novotel Bangkok on Siam Square was the 1st hotel worldwide to receive this certification (BVQI Certification). Resident Manager at Three First Class 4 star Hotels, 420 rooms & suites, extensive F&B facilities Amari Boulevard and large Conference & Banqueting department with an extensive outside Hotel & 2 City Lodge catering list of clients from the Thai Royal Palace, majority of embassies in Hotels, Amari Hotels Bangkok, prestigious multinational corporations & VIP's. & Resorts August 1997 - December 1999 (2 years 5 months) BANGKOK | THAILAND Experience
- 12. Resident Manager at 4 star Deluxe, 280 rooms & suites Amari Coral Beach Resort & Spa, Amari Hotels & Resorts December 1995 - July 1997 (1 year 8 months) PHUKET | THAILAND Food and Beverage 5 star Deluxe, 410 rooms & suites, multi awarded Food & Beverage outlets, Director at The prestigious Conference & Banqueting operation. Royal Horseguards Thistle Hotel, Thistle Hotels November 1993 - December 1995 (2 years 2 months) LONDON | ENGLAND Conference and 4 star First Class Hotel, 750 rooms & suites, very large & popular Banqueting Conference & Banqueting operation. Manager at Mount Royal Thistle Hotel, Thistle Hotels June 1991 - October 1993 “…thank you for your personal most helpful (2 years 5 months) and excellent attention… LONDON | ENGLAND Paul Ungar District Governor Rotary International UK Experience
- 13. Assistant Front of 5 star Deluxe, 440 rooms & suites House Manager ( i/c of reservations) at Royal Lankaster Hotel, Rank Hotels October 1989 - June 1991 (1 year 9 months) LONDON | ENGLAND Military Service at Compulsory obligation for all male Greek citizens at the time. Served Greek National proudly my country for 1 year in the North Eastern region of Greece. Army September 1988 - September 1989 (1 year 1 month) Night Duty Manager 5 star Deluxe, at Royal Lankaster 440 rooms & suites Hotel, Rank Hotels February 1987 - September 1988 (1 year 8 months) Experience
- 14. English (Full professional proficiency) French (Full professional proficiency) Greek (Native or bilingual proficiency) Spanish (Limited working proficiency) Languages Thai (Limited working proficiency) Master Degree in Hospitality Management MBA in International Hospitality and Service Industries Management with specialization on Innovation, Marketing and Product Development Glion Institute of Higher Hotel Education, Switzerland Higher Education Diploma of Hospitality and Tourism Management Glion Institute of Higher Hotel Education, Switzerland Certificate, Secretarial course in French Commercial and Secretarial School Montreux, Switzerland Secondary Education Education First Senior High School Athens
- 15. Awarded in 2011 the Certificate of Special Congressional Recognition of the U.S. House of Representatives for his efforts and support of local community intitatives. Nominated for the Annual Award of the biggest online business publication in Bulgaria in the category Business personality of 2011. Selected by the Board of the Glion Institute of Higher Education as Glion MBA Ambassador Voted as the " Greek personality of the year in ASIA / PACIFIC " in 2005 as per the readers/voters of The Pinnacle of Hospitality trade magazine in Singapore, published by the prestigious World Asia Publishing House. Hosted in 2003 & 2004 with great success, the APGA golf tournaments at Sofitel Palm Resort Golf & Spa. Lead as QMR, the Novotel Bangkok on Siam Square hotel team to be the 1ST Hotel in the world in late 2000 to acquire the prestigious ISO 9001 : 2000 certification through BVQI. Honors & Awards