Professional Summary - Scoggins
- 1. Todd A. Scoggins 1 | P a g e PROFESSIONAL SUMMARY Over 20 years’ experience in Information Technologies and Telecommunications. 6 years’ experience with Cisco Unified Communications including Enterprise version of Call Manager and Unity performing system administration duties including moves additions and changes. Project Management experience, writing RFPs, reviewing bids, telecommunication billing, structured cabling, Cisco switches and routers, break / fix tasks and troubleshooting. Studying for my Cisco Certified Network Associate (CCNA) Collaboration certification. TECHNICAL PROFICIENCIES Unified Communications Cisco Switch / Router WAN / LAN / WLAN Technical Support RFPs WebEx Structured Cabling Distributed Antenna Systems Microsoft Office Microsoft Windows Mobile Applications VLANS VPN Connectivity Single Number Reach Networking Orion Solarwinds Fax Troubleshooting Carrier Billing Infrastructure VoIP MACD Cisco Emergency Responder Cisco Unity Avaya Audix CICS DIDs Demarcs Smart Jacks Hunt Groups Imaging Powerpoint Sharepoint Microsoft Project APC Smart-UPS Data Racks Mobility PERSONAL ATTRIBUTES Self-motivated Credible Ethical Professional Competitive Hard-working Strong Presentation Skills Detail-Oriented Results-Driven Team Player Flexible and Adaptable Able to Multi-Task RELEVANT EXPERIENCE Grand Ledge School District 02/16 – Present Substitute Teacher Self Employed / Independent Contractor 01/15 – 02/16 Auto-Owners Insurance, Lansing, MI 06/98 – 01/15 Multiple Roles
- 2. Todd A. Scoggins 2 | P a g e While engaged as an IT Senior Telecommunications Analyst, Communications Department from 11/05 till 01/15: 6 years’ experience with Cisco Unified Communications including Enterprise version of Call Manager and Unity performing system administration duties including moves additions and changes. Some migration tasks such as bug fixes working with Cisco TAC and third party vendor. Configured and troubleshot network equipment including Cisco routers, switches, WAN optimization, monitoring equipment, and management systems. Monitored network performance for potential hardware problems and employ appropriate fixes. Provided recommendations to management regarding improvements to network and communications hardware and software. Prepared Request For Proposals (RFPs) and Scope of Works to coordinate with local cabling contractors and local service providers to ensure all off site locations maintain connectivity to the PSTN and WAN. Open and monitor trouble tickets as needed. Assisted with installation and repaired cabling according to industry best practices as needed. While engaged as an Administrator, Agency Systems Support Department from 06/98 till 01/05: Supervised 12-15 associates who provided technical support to independent insurance agents using Auto-Owners proposal software, web-based applications and 3rd party agency management systems including Applied, AMS and AMS 360. Mentored associates who assisted with the installation of software and organize the testing and troubleshooting of applications. Other responsibilities included interviewing and selecting job applicants, coaching and counseling associates, conducting performance appraisals, project tracking, SAP time sheet entry, delegating work duties and facilitating weekly staff meetings. Ameritech/SBC Consumer Services, Lansing MI. 11/95 – 06/98 Call Center Service Representative Handled telephone customer inquiries. Accessed multiple databases, and retrieved and interpreted information on customer accounts. Reviewed accounts to determine actions necessary to correct problems. Negotiated and prepared service order requests from both existing and new customers for installation, disconnection or changes of telephone service. Utilized customer needs-based selling techniques, to meet established sales objectives. EDUCATION Bachelor of Arts: Telecommunications, Information Studies and Media, with Honors; Michigan State University, East Lansing, Michigan. May 2004 Associate in Business Degree: Marketing, Magna Cum Laude; Lansing Community College, Lansing, Michigan, June 1992