Stewart Deb June2009
- 1. DEBORAH S. STEWART 15105-D John J. Delaney Dr # 228, Charlotte, NC 28277 Phone: (980) 254-1952 Fax: 704-973-9550 SUMMARY OF EXPERIENCE A certified Project Management Professional (PMP), with over 20 years experience as Project Manager and Technical Manager in the Telecommunications business. Organized, detail oriented, great communications skills and enjoy working with all types of people. Flexible and adaptable to various types of environments with an ongoing desire to learn and master new skills as opportunities arise. Positive and persistent attitude when it comes to getting things done. PROFESSIONAL SKILLS • Organize and Lead cross-functional teams to successful completion of various Projects • Ability to manage multiple tasks and priorities • Manage projects utilizing both local and remote resources • Creation of Project Management Plans including Requirements Definition, WBS, Schedule, Resource Breakdown, Quality and Change Management procedures, utilizing PMI / PMP Methodologies & Tools • Monitoring and Reporting for project Cost and Schedule utilizing MS Project • Proficient with MS Project, Powerpoint, Visio, Excel, Word and Outlook • Web Design, Keyword Research and SEO using Dreamweaver and WordPress (HTML and PHP) • Familiar with AV software, ProPresenter, MovieMaker, Adobe Captivate, Flash, Photoshop, etc. • System Admin skills on various operational applications- Windows Active Directory, Cisco, etc. • Hands on experience in IT, Telephony, Networks & various Applications • Develop and provide Documentation and Training on various Applications • Document Troubleshooting & Problem Resolutions for various systems • Process Flow Development of various operational functions • System Design and Quality Assurance for Broadband Cable Systems • Negotiate discounts, track efficiencies and document status on multiple vendor accounts • Problem solver that encourages others to collaborate on solutions • Preparation of Price Proposals and Technical Proposals for solutions that meet business needs • Formal Presentation of required Deliverables when required PROFESSIONAL HIGHLIGHTS • Project Managed internal Cisco VoIP phone System & Customer Service Call Manager System implementation for 11 locations, utilizing Cisco UCM 6.0 and Cisco UCCX 5.0.1 • Responsibility for Flow Charts and Cisco Script programming for Customer Care IVR • Development and Maintenance of company website. • Coordination of all activities for High Speed Data service transition for 30,000 customers • Organized and Documented policies and procedures to comply with FCC CPNI requirements • Managed and supported TSA account transitions and contract negotiations • Development of system tools for Monitoring and Troubleshooting Automated Provisioning System for Digital Telephony Services for AT&T Broadband • Documentation and Employee Training for Digital Telephony Service Software Applications • Managed team to scrub address databases in GIS and Billing systems for USPS/CASS compliance • Coordination of company-wide compliance to FCC Title 47 Regulatory Requirements • Partnered with Marketing & Accounting to make enhancements to Online Bill Pay Capabilities • Developed company-wide Service Technician Uniform Policy, Vendor Selection & Order Process • Managed, documented processes, and provided training for the Ordering, Provisioning, and Activation of VOIP Services at Time Warner Cable • Change Management Coordinator for 8,000 device Cisco Network Maintenance • Project Mgt / Technical Design Supervision for Broadband System for five US Air Force Bases Page 1 of 2
- 2. Self-Employed Project Management Consultant and RE Broker, 08/08 - current Technical Consultant doing activities such as Web Design, AV Production, Project Management, etc. Also, Real Estate Broker, licensed in both NC and SC. Broker-in-Charge of my own office Baja Broadband (formerly Orange Broadband), Senior Project Manager, 08/06 – 08/08 Organized and coordinated with various project teams from Operations, Engineering, Accounting, Tech Ops, Marketing and IT in the delivery of solutions to meet the business needs of the company. Multimax, Inc. , Change Management Coordinator, 01/06 – 08/06 Responsible for coordinating projects and on-going daily maintenance activities, conference calls, and reporting for over 250 sites managing over 8,000 devices on the Navy Marine Corp Intranet (NMCI). Self-Employed RE Broker / Loan Officer / Consultant, various clients, 08/04 – 01/06 Worked with various companies as a Loan Officer and Real Estate Broker. Also worked as a Technical Consultant doing Due-Diligence evaluations on various Telecommunications Acquisition Projects. Time Warner, VoIP Manager, 12/03 – 8/04 Built and Managed VOIP Provisioning, Activation and Confirmation (PAC) Department for new VOIP Services in the Charlotte, NC system. Carolina BroadBand, Director OSS, 09/00 – 12/03 Liason between OSS Integration/Development Team and Operational Management Team in the development and implementation of an OSS System for Broadband Service Provider (550K HP). MediaOne / AT&T, OSS Engineering Project Manager, 03/96 – 10/96, 02/98 – 08/00 OSS Subject Matter Expert & Manager of Engineering Team supporting Telcordia (MediaVantage) architecture. System supported Automated Provisioning for new Digital Telephone Services for Broadband Service Provider. Teague Designs / Stewart FX, Engineering Consultant 01/90 – 03/96 Provide Engineering Services such as Software Training, Broadband Design, Quality Assurance, Drafting, System Audits, Field Survey and System Documentation. American Communications Company, Cable Systems Design Manager, 1985 - 1990 Media General Cable, Design Supervisor, 1983 – 1985 Cable Systems Design Group, Manager of Technical Services, 1979 – 1983 Ruben H Donnelly, Freelance Ad Artist, prior to 1979 ADDITIONAL INFORMATION: Software: MS Project, MS Office 2007 Suite, Microsoft Access, Active Directory 2003, Remedy, ICOMS, RR Enterprises, Visio, AutoCAD, Microstation - FRAMME, LodeData Design Assistant, Cadsum, B-Cat, Smallworld, BEDT, Summagraphics/Data General information based CAD system, FocusOne, and CableData, PhotoShop, Adobe Captivate Dreamweaver, Wordpress , Flash 5, Corel Draw, Illustrator, PageMaker, Publisher, PowerPoint, Telcordia auto-provisioning system (ACON, NCON, TMM/NI, ALOC, HFC-EM, PAWS, Delivery), ConnectVu, ICOMS/NIM, Netmemory, Cisco VoIP Phone System (Cisco Unified Contact Center Express 5.0.1 and Cisco Unified Communications Manager 6.0), Calyx Point, Loansoft, Unifi, Quicken and Quickbooks Affiliations: Member Project management Institute (PMI), Member Charlotte Local PMI Metrolina Chapter, Member Charlotte Regional Realtors Association. Volunteer for Forest Hill Church A/V Dept, “Doves Nest” Women’s Rehab Facility, “Blessings in the Storm” Women’s Shelter Education: Central Piedmont Community College – various Certifications and CE courses American University – Video Production Nevada Gaming School - Basic Electronics Glendale Community College – Fine Arts Page 2 of 2