SW Development and Infrastructure Resume
- 1. RAMENA BALL Oakland, Ca 94601 RAMENABALL@YAHOO.COM LinkedIn URL: http://www.linkedin.com/pub/ramena-ball/8/b91/9a3 IT Project Manager Specializing in Software Development and Infrastructure Projects. Experienced in Regulatory BCP, IT Governance, Risk, & Compliance Analysis and Remediation. PROFESSIONAL EXPERIENCE: 03/10 – 03/11 Systems Integration Solutions, Inc. Contract Project Manager at Wells Fargo Bank Key Project: Wealth, Retirement, and Trust Technology (WRTT): Analyze compliance with new PMO processes; Implement PM compliance reporting process; Peer review, mentoring, and support. • Planview Project Reviewer - Review Planview project information to ensure that WRTT Shared Services’ project managers meet required deliverables as determined by TOG Project Methodology (“TPM”) and Release Management processes. • Prepare and distribute bi-weekly “Planview Review” dashboard report for Shared Services group. • Prepare monthly TPM Adherence and Compliance Report to upper management. • Created and maintained the “Planview and EPM Compliance” SharePoint site for WRTT. The site was utilized by PM’s as a single point of reference for EPM and Planview related requirements, requirements training, and other compliance updates. It was also the repository for all Compliance Reporting for WRTT. WRTT Unix Baseline Security Audit Remediation, Phase I and II – Successfully managed the remediation and mitigation of over 2700 UNIX security audit findings on WRTT Shared Services’ application and DB servers via fixes, migrations/tech refresh, and decommission of old servers. WRTT Application Logging and Monitoring Gap Analysis - Conducted and documented “Logging and Monitoring Gap Analysis Surveys” for 49 WRTT Shared Services applications in an effort to identify where gaps exist in relation to compliance with Wells’ Event Logging policies. Master Data Mart, Options Reporting - Implemented additional business requirements along with query logic fixes as a solution to issues encountered with MDM Options Reports. HP Quality Center – For HPQC I have successfully coordinated the following project tasks: Network configuration fixes to UAT and production environments; Oracle database upgrade on the production and UAT servers; BCP failover test exercises in production environment; Prepared business resumption documentation and updated the BCP plan; Node cluster failover testing on production and UAT servers. 06/09 – Present – All Stars Project of the San Francisco Bay Area Volunteer, IT Project Manager I am assisting the All Stars Project SF with the implementation of a customized database that will track and document events and volunteers’ schedules. Specifically, to create a daily working model for the organization in regards to query reports, volunteer schedule tracking, and the coordination of events. 5/30/07 – 08/15/08 – WAMU, Card Services Technology Project Management Technical Project Manager • Managed Card Services’ Marketing application and database related projects to successful completion. Completed all SDLC required tasks and met all deliverables as determined by WAMU’s project methodology standards and policies. • Duties included: o Creating project plans with clear responsibilities, milestones, and deliverables. o Identifying and securing project resources. o Monitoring task completion. o Monitoring and reporting project and budget status. o Identifying and managing any obstacles to a successful project implementation.
- 2. • My key project was "Same as Cash" card program. A partnership program with Cabela's Sports, Inc. The timely and efficient implementation of this project allowed WAMU to gain approx. 6 million dollars in revenue within one year.
- 3. Professional Experience continued: 10/96 - 01/07 - WELLS FARGO BANK, E-Commerce Business Systems Consultant (06/02 – 01/07) Wholesale Customer Support Group • Technical Project Manager - Responsible for the implementation of midrange client server application, database, network, and hardware solutions. • Implemented application software project that were either developed in house or provided by vendors. Specific duties included providing end-to-end project management for multiple projects and ongoing production support to internal and external application and database groups within the Wholesale Division. • Successfully completed projects involving internet applications, software and hardware implementation, F5 and 3DNS architectures, business resumption, data center expansion or relocation, and network switch implementations (including router, hubs, and port replication). • Successfully managed the redevelopment and realignment of the entire architecture for the Tea Leaf Project which was an application utilized by the wholesale group to analyze end user experiences of on-line business processes and systems. It provided critical information regarding “real time” problems that may arise during an on-line session from the customer’s viewpoint. Business Continuity Coordinator (BCP) - 03/01/04 – 09/01/06 Wholesale Customer Support Group • Responsible for developing, preparing, and maintaining business resumption plans for Wholesale Business groups. • Collaborated with technical engineers and business unit managers to develop the disaster recovery plans. • Maintained the integrity of the plan within the LDRPS (Living Disaster Recovery Plan Sys) database. • Coordinated, conducted, and documented live tests of the recovery plans at planned intervals in accordance with Federal Banking Statutes and Ordinances. • Redeveloped all 50 business resumption plans for the Wholesale group due to them being grossly past due on several federally mandated deadlines and updates. • Successfully met crucial federal statute deadlines within a three month period. Project Coordinator (10/96 – 6/02) Systems Integration • Responsible for the architecture and implementation of hardware solutions in support of larger business unit projects. • Provided an architectural design solution to the business unit, acquiring hardware, coordination of installs and upgrades, coordination of server OS builds, storage installations, and coordination of network connections, hub and router installs, and network switch implementations. • Effectively coordinated a huge effort to replace the entire hardware platform for the SVP application because there were numerous issues that caused production outages often. Within three days, I had successfully coordinated the implementation of 16 servers, several storage arrays, and IP systems at the Roseville, Ca. Data Center. I was personally on-site for the entire implementation. PROFESSIONAL SKILLS Project Management Strengths •Personnel Management and Development •Quality Assurance •PMLC •Schedule Management/Tracking •Risk Assessment/Mitigation •Business/System Requirements Analysis •Budget Development/Management •Post Project Analysis •Project Planning •Issue Tracking/Resolution •Change Control •Resource Management •SDLC •Performance Monitoring •Agile/Scum Development •Business Resumption Planning •Security Planning Technical Environment Knowledge •Oracle/SQL •Planview •Understanding of various OS's •Informix •Documentum o UNIX, Solaris, Windows, Linux •SQL •MS Project/ •Understanding of various Network topologies and IP •Java Microsoft Office Suite •HTML protocols •Visio •Strong knowledge of different Hardware Platforms •Webshere/WebLogic
- 4. •Lotus Notes (servers and storage) Professional Skills continued: Soft Skills •Extremely organized •Excellent adaptability and interpersonal qualities •Excellent management skills •Strong individual incentive, problem solving, & decision making skills •Excellent communication skills •Strong working knowledge of various PM methodologies (RUP, Waterfall, Agile/Scrum) •Excellent time management skills •Perform very well within a team or group environment EDUCATION: • College of Alameda- Associate Degree, Business Administration • Merritt College- Certification in Paralegal Studies. • Wells Fargo IT Studies- Completed Self Study Certification Program: Understanding Client Server Infrastructures and Network Technology • Rational Unified Process (RUP): Best Practices for Software Development and Implementation -Completed Certification Course • Center for Project Management- Completed Certification Course: Managing IT Projects To Success • PMP Test Preparation Course (PMP Certification Pending) PMI Accredited Skill Training • Agile Project Management introduction • Managing Projects to Deliver Maximum Business Value • Identifying Necessary Technical Skills for Business Analysts