Sakthi_04112016
- 1. Sakthi Raghu 103 Rosemary Court Bear, DE 19701 Cell: (201) 673-1670 Work: (302) 634-4718 Email: sakthi02@yahoo.com Career Objective A strategic position in a dynamic financial service industry & information technology where competence in allied areas, knowledge of financial systems and quality decision- making skills would be needed About Me as a professional • 14 years of experience in design, development and execution of multiple projects in client-server and web-based environments using manual and automated testing strategies. • Proficient in using automated testing tools such as Selenium, UFT, HP ALM 11, Load Runner, Quick Test Pro (QTP) 11. • Efficiently performed various types of testing such as Functionality Tests, System Tests, Performance Tests, Integration Tests, Stress Tests, White Box Tests, Black Box Tests, User Acceptance Tests and Regression Tests. • Extensively worked in Solaris, Linux & Unix environment with Sun Blades, Ultras, Sparcs, Access Point, Pix Firewall, Cisco Switches, Cisco Routers (2600, 3600, 7500), • Expertise is shell scripting for easy deployment of new builds and for starting the application. • Effective communication with client, cross-functional teams to achieve project priorities/timelines. • Expertise with Requirement, Analysis, Design of the system and developing use cases by gathering information from various sources and expertise in developing data models, class diagrams using UML. • Good exposure to interact with the clients regarding new requirements, troubleshooting, complaints, suggestions etc. • Excellent analytical, inter-personal and communication skills TECHNICAL SKILLS Testing Tools Selenium, BDD – Concordion, Test Pro 6.5, Mercury Tools (WinRunner, Quality Center 9.2, and Load Runner), Silk 5.0 Software Java 2.0, C, C++, PL/SQL, Shell Scripting, MS Office, MS Visio, XML Spy 4.3, DbVisualizer 2.1, LDAP Browser, TOAD 7.2, F-Secure SSH FTP 4.3, Bugzilla 2.0, PVCS Tracker 6.0, Filenet Panagon, Harvest, Tivoli 1.3 Web Technologies JDBC, Servlets, Object Oriented Design, XML, LDAP, HTML, Apache Web Server 1.3, Tomcat Web Server 3.2.1 Networking TCP/IP, SNMP, HTTP, TELNET, SSH, FTP, Bandwidth Provisioning, VPN, IPSEC, MPLS, Mimic Databases Oracle 11, SQL Server 6.5, MS Access Editors Emacs, VI Hardware Sun Blades, Ultras, Sparcs, Access Point, Pix Firewall, Cisco Switches, Cisco Routers (2600, 3600, 7500), Environment Solaris, Linux, Unix, Cisco IOS, Windows NT/2002/98, DOS, IBM Mainframe, TSYS, FDR
- 2. EMPLOYMENT June 2007 - Present QA Manager, JP Morgan Chase, Newark, DE Oct 2002 – June 2007 QA Lead, Ajilon Consulting, Wilmington, DE Mar 2002 – Sep 2002 Sr. QA Analyst, DSET Corporation/ISPSoft, NJ Feb 2001 – Mar 2002 QA Engineer, Cognicase USA. Inc, Eatontown, NJ EDUCATION June 1999 Bachelor of Engineering, Bharathiar University, India PROFESSIONAL EXPERIENCE QA Lead July 2014 – Present Applications: Reference Data Technology – Document Management Environment: JIRA, Selenium with Eclipse, Stash, ALM, Unix, Oracle, SQL Developer, NT/Win 2K, Agile – Scrum methodology. RDT Document Management is responsible for indexing all document data as attributes which are in turn used for trading, understand JPMC exposure based on global events, calculate Initial & Variable Margin, etc, Responsibilities: • Certified scrum master and play the role of scrum master in the feature team. • Facilitate all scrum ceremonies like Sprint Planning 1 & 2, Daily Stand-up, Product Backlog Review(PBR), Sprint Review & Retrospective Meeting, help the team in resolving impediments and coach with agile methodologies. • Play the role of release manager which involves managing monthly major and off-cycle releases, deployment of dry run in non-prod environment, creation and coordination of release ticket(ITSM), generation of implementation plan and support operate and DBA/Support resources during production release. • Manage quality assurance team and assisted in the creation of a new Java based Selenium Automated framework using web driver, GIT, Maven, Jenkins, Java and create/maintain a regression pack of selenium automated scripts. • Created POC on BDD tools like Concordion & Fitness and assisted team in generation of BDD scripts. • Involved in all phases of SDLC and very familiar with JPMC methodologies. Supported team with creation of new project including on-board account (DB/Unix) to EPV, Seal ID set-up, SSAP/Black Duck scanning, Generation of requirements in Jira assisting product owners, support users post production as SME. QA Lead Applications: Reference Data Technology – Client On-boarding/KYC August 2012 – June 2014 Applications: Reference Data Technology – IB – Fixed Income August 2011 – July 2012 Environment: Quality Center 10, Informatica Monitor, ETL, Oracle 11.2, Sybase, PL/SQL, SQL Developer, NT/Win 2K Reference Data Technology is responsible for maintaining a single source of data for all bond/index/equities related data. The source data is obtained from various vendors like S&P, Bloomberg, Markit through MDM database, files, etc and loaded into a master database by ETL processes. Many vendor subscribe to this data and use for various trading purposes. Responsibilities: • Played the role of a QA lead for 3 assets/projects along with release governance. Release governance involves the scheduling, approval & coordination of releases, enforce compliance rules and successful execution of the releases.
- 3. • Lead monthly major and weekly minor release into production by coordinating with globally based team. Engage support team like Operate, DBAs, SAs, ADs and identify required resources during release window. • Conduct daily/weekly meeting to track project status, schedules, defects status, cross block impacts and resolve all project related issues. • Create release metrics and status metrics for higher management status reporting. • Create implementation plan/run books based on the release notes from development and coordinate weekend production deployment on monthly basis and off-cycle releases on weekly basis. • Interact globally with teams based of US, London & India on a daily basis to conduct test processes. • Indentify process efficiency and recommend automation strategies for effective utilization of resources. • Continues assessment of the system with PIR and lessons learned meeting and improve areas/processes by closing the gaps. QA Lead Jun 2007 – July 2011 Applications: Application Capture Service(ACS), TSYS, ACAPS, ROWS & First Tract/First Look Environment: Quality Center 9.2, Magnum, Oracle 9i, PL/SQL, TOAD 7.2, NT/Win 2K ORI Suite (ACS, ACAPS, ROWS, FL & FT) are used by CCS to decision credit card application across various business platforms like Retails, CIG, CSL, etc. ORI receive application via two major channels – Real Time & Batch. ACS receives the application from all external entities and pass to ACAPS for decisioning, ACAPS with the help of Strata, credit bureau data, fraud data and policy rules determines a decision and pass the response back to ACS. ROWS is used by judgmental lending group to do additional validation and manual review. Responsibilities: • Lead multiple releases in ORI block of Chase Card Services and ensure defect free implementation into prod meeting all business requirements. • Create multiple metrics periodically to set baseline and compare improvements between releases. Yearly analysis to validate QA and block goal progress. • Involved in resource planning (Capacity Plan & WEM) and estimate of QA hours for projects allocated across various releases. • Manage and successfully complete various Tech Ops projects involving upgrade of WebLogic Servers, Oracle, SAS, .Net Migration, etc. • Manage performance test co-ordination for various projects which was a challenge due to the level of technicality and complexity involved in having the environment and code base set-up. • Support cross block dependencies by providing required data, release date sync, resolve environment limitations, etc. • Create test plan, generate daily reports, deferral follow-ups, post prod analysis and approve ECMs. Sr. QA Analyst Oct 2002 – Jun 2007 Applications: First Assist, First Image Environment: Quality Center 9.2, Quick Test Pro 6.5, Magnum, Oracle 9i, PL/SQL, TOAD 7.2, NT/Win 2K First Assist is used by Call Center advisors in Chase to answer questions and service requests by customers who call in. First Image is used by correspondence/chargeback advisors in Chase call centers to answer questions and service requests from customers utilizing image display functionality. Handled multiple Verification and Regression testing on Credit Card Processing Applications of JP Morgan Chase’s First Assist and First Image applications. These applications are Client/Server GUI applications running on the NT/Win 2K operating system developed in C++. Responsibilities:
- 4. • Actively leading the QA effort including defining the overall test plan, writing a database to track test cases, and creating a test "Engine" • Scoped and directed build out of QA test environments for new and ongoing products, brought QA test beds to a predictable reflection of live service • Handled IST and FAILOVER testing. Used Sam’s tools to verify/update strategies testing. • Worked closely with Development and Business teams to scope requirements, review business requirements, review functional requirement, fix defects, understand functionality, • Analyzed failure reports from Production to identify the scenarios with issues. • Identified input into the user interface design and market research of competing products • Run defect status meetings, Create/Update test matrix & Resource management • Documented Test plan, Test cases, Test results, and Test procedures. • Used Test Director 7.6 extensively to execute test cases; and bug tracking and reporting for Regression, Verification and Functional testing. • Conducted the conversion of online Outbound Visa application in accordance with International Visa Regulation. • Worked on the conversion of Mainframe applications: FDR (First Data Resources Card Processing System) to TSYS (Total System Services) • Created and executed Excel Marcos for supporting faster execution of testing. Created Gap and Causal Analysis for process improvement. • Update test automation strategy and maintain common components for test automation project using Quick Test Pro. Currently monitoring the execution of automation scripts based on existing manual test scripts. Applications: FileNet Environment: MS Visio, Rational Rose, Test Director 7.6, TSYS, FDR, MS OFFICE, FILENET PANAGON, HARVEST, TOAD, Tivoli 1.3, Unix. FileNet applications are responsible for digitizing and documenting any correspondence received by the bank from its card members. Emails and faxes are converted to a specific format and stored in a repository. The FileNet applications provide functionality for indexed retrieval of the images. Each of these images is worked on to process the card member request. FileNet applications provide a method of prioritizing and categorizing the work arising from these images. Much of FileNet functionality is logically grouped into workflow that guides advisors through scenarios. Responsibilities: • Developed test plans, test cases and test scripts with Test Director 7.6 using IEEE standards. • Lead and Managed all phases of testing including, Project Plan, Automated, unit, integration, user- acceptance, and regression testing • Scheduled, Run & Verified jobs through Tivoli on Unix servers. • Developed procedures for unit, integration, user-acceptance, and regression testing activities. • Identified, Analyzed and Documented software program inconsistencies. • Established benchmarks for program efficiency in operating and response times. • Worked closely with the implementation group to contribute to the Requirements Definition document. • Provided solutions for systems integration issues. • Coordinated systems integration testing for product development. • Reviewed system logs and reports to identify program processing errors and possible improvements. • Monitored post implementation program performance for efficient software operation. QA Lead Mar 2002 – Sep 2002
- 5. Applications: IPSource, MPLS VPN Provisioning, IPSec VPN Provisioning, Workflow Manager Environment: Apache Web Server 1.3, Blades, Bugzilla 2.0, CVS, DB Visualizer, J2EE, Java, JSP, LDAP Browser, Linux 7.2, Microsoft IIS, Oracle 9i, Shell Scripts, Solaris, Sparcs, Tomcat Server, TSL Scripts, Ultras, WebLogic Server, Windows XP / 2000, WinRunner, XML, Xserver,WinRunner IPSource is an OSS platform for automated provisioning of IPS service like IPSec Virtual Private Network (VPN), BGP MPLS Layer 3 VPN, and Firewall. It helps service providers to quickly define multiple alternatives for deploying Layer 3 VPN and enables rapid provisioning across multi-vendor networks. In addition, IPSource increases the level of service by assuring greater flexibility, scalability, and rapid redefinition of services. Responsibilities: • Involved in discussions with marketing and system engineering teams to specify customer based requirements and evaluation strategies. • Improved testing methods, process, tools and systems to attain better quality. • Designed test plans, created test procedures and test cases. • Developed WinRunner based test scripts in user interactive mode to automate testing of customized provisioning using GUI. • Tracked results in Test Director and reported the system defects and bugs using Bugzilla 2.0. • Performed data-driven testing for the creation of devices, users, sub-organizations, groups, sites, and access rules with varied input information. • Performed system testing, installation testing, performance testing, user interface testing, and workflow testing. • Created virtual user scripts and incorporated in Scenario. • Used Load Runner to monitor the Middle Tier System performance, database, and server performance. • Created shell scripts for easy deployment of new builds and for starting the application. • Installed and administered Netscape Directory Server and Oracle database on Linux. • Participated in review meetings and team meetings to discuss the issues arising out of testing. • Performed white box testing by figuring out the faulted file name from the exception thrown in the logs, getting the related file from CVS and filing bugs with line number and the exact reason for the failure. • Handled integration testing with every addition of new service and tested every module completely with automated scripts. • Tested and uploaded the VPN configuration on router using TELNET and SSH sessions. • Involved in updating GUI map with every new release by adding new objects, changing the object names and merging old and new GUI maps. • Selected and utilized outsourced testing companies to handle excess workload. MPLS VPN Provisioning is one of the services offered by IPSource, which allows service providers to provision and manage intranet and extranet VPNs. MPLS VPN is a scalable, provider-focused VPN technology that allows service providers to plan, provision, and manage VPN services according to a customer's service level agreement. Responsibilities: • Analyzed components that require more work and scheduled staffing and timing accordingly and also involved in developers meeting to discuss the same. • Maintained quality of the product with proper quality management standards. • Created user interactive TSL scripts, which request for VPN data, wait time, loop numbers and repetition if required. • Automated each segment of MPLS VPN (Groups, Device, QoS, Routing and Encapsulation) with functions and used them in TSL scripts for a complete provisioning.
- 6. • Automated VPN profile creation for provisioning request using WinRunner. • Measured performance of MPLS service by plotting number of services created as a function of time. • Described scenarios for each applicable test level based on the requirements of the IPSource business process. • Involved in the testing of all the modules for MPLS service using a batch script with every release of a new build. • Used DB Visualizer for tracking the workflow process stored in Oracle database. IPSec VPN Provisioning service delivers a key technology component for providing a total security solution by offering privacy, integrity, and authenticity for transmitting sensitive information over the Internet. It also provides a standards-based, flexible solution for deploying a network-wide security policy. IPSource uses an adapter (driver) through which it works on various vendors. (Cisco and Juniper) Responsibilities: • Performed addition of device configuration by automated scripts in the device module of IPSource. • Implemented TSL functions to help driver selection for each device by prompting a user, random choosing from a list of available driver and selecting service based driver. • Automated different modules involved in IPSec VPN (Devices, NAT, Security Policy, Subnet and QoS) with functions and used them in TSL scripts for complete provisioning. • Performed manual verification on the routers after provisioning every VPN. • Used null and real driver to check the performance of the service manager component. Workflow Manager records all the activities of the provisioning from which any provisioning request can be un-done, scheduled, cancelled, resent if failed and supplements created for faulted request. Responsibilities: • Tested the workflow on WebLogic servers. • Created WinRunner’s TSL scripts for scalability testing. • Created XML files using Templates on UNIX VI editors. • Involved in the automation of custom tools like route audit, ping connectivity, VPN validation, re- groom and splitting of VPN with separate scripts. • Performed cross-platform web testing on Solaris, Windows 2000 and Linux. • Performed manual order history verification of every request for the interaction of driver with each device.
- 7. • Automated VPN profile creation for provisioning request using WinRunner. • Measured performance of MPLS service by plotting number of services created as a function of time. • Described scenarios for each applicable test level based on the requirements of the IPSource business process. • Involved in the testing of all the modules for MPLS service using a batch script with every release of a new build. • Used DB Visualizer for tracking the workflow process stored in Oracle database. IPSec VPN Provisioning service delivers a key technology component for providing a total security solution by offering privacy, integrity, and authenticity for transmitting sensitive information over the Internet. It also provides a standards-based, flexible solution for deploying a network-wide security policy. IPSource uses an adapter (driver) through which it works on various vendors. (Cisco and Juniper) Responsibilities: • Performed addition of device configuration by automated scripts in the device module of IPSource. • Implemented TSL functions to help driver selection for each device by prompting a user, random choosing from a list of available driver and selecting service based driver. • Automated different modules involved in IPSec VPN (Devices, NAT, Security Policy, Subnet and QoS) with functions and used them in TSL scripts for complete provisioning. • Performed manual verification on the routers after provisioning every VPN. • Used null and real driver to check the performance of the service manager component. Workflow Manager records all the activities of the provisioning from which any provisioning request can be un-done, scheduled, cancelled, resent if failed and supplements created for faulted request. Responsibilities: • Tested the workflow on WebLogic servers. • Created WinRunner’s TSL scripts for scalability testing. • Created XML files using Templates on UNIX VI editors. • Involved in the automation of custom tools like route audit, ping connectivity, VPN validation, re- groom and splitting of VPN with separate scripts. • Performed cross-platform web testing on Solaris, Windows 2000 and Linux. • Performed manual order history verification of every request for the interaction of driver with each device.