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Competency based interviews Getting it right!

CODOCA MTVCOLA MARKETING
ADVERTISING AND OUTSOURCING
PRIVATE LIMITED


What and why?



Questions



The key to success



Answers


What are Competencies?

◦ Skills, knowledge and abilities to do the
job



How does it work?

◦ Real evidence and examples



Why and Who?

◦ Level playing field
◦ More and more employers!


The good news!
◦ Based on the JD and PS



Typical wording of questions
◦
◦
◦
◦



Describe how…
Tell me about a time…
Give an example of…
How do you deal with…

Probing – exploring your answer


Initial question:
◦ Give me an example of a project you’ve been
responsible for



Possible probing questions:
◦ How did you plan the various tasks?
◦ How did you allocate responsibilities?
◦ How did you deal with any obstacles?




Identify competencies from the Job
Description and Person Specification
Suggest possible questions that could be
asked


Evidence of CPD

◦ How do you keep up to date with developments in the information
world?



Delivering an information service

◦ Describe a time when you provided a service beyond expectations



User Education

◦ How do you ensure training meets users needs?



Marketing and Promoting

◦ Describe a time when you have contributed to a marketing
initiative or promotion


Presenting information
◦ Tell me about a time when you have had to communicate
with senior staff



Organise and Prioritise workload
◦ How do you plan your time and prioritise?



Interpersonal skills
◦ Describe a time when you had to deliver feedback to a
colleague


Flexible

◦ Describe how you have dealt with change in your organisation



Calm under pressure

◦ Tell me about a time when you have had to work under pressure



Team worker

◦ Give me an example of a situation when you were a member of a
team; what did you contribute?



Problem Solving

◦ Describe a time when you have dealt with a difficult customer



Before the interview - prepare examples
Be specific not general
◦ Assume nothing!



Me, me, me NOT we, we, we!
The STAR Principle



What if I have no evidence?



◦ Situation, Task, Action, Result
When I worked at X I was part of the Information Services team. The team
was responsible for the delivery of an enquiry service (Situation). I took
the leading role in developing an enquiry logging system (Task). Through
one to one discussions with team members I gathered together user
requirements and produced a paper that pulled together what the team
needed the system to be able to do. I organised a team meeting and
discussed the paper with everyone to answer any questions or concerns.
I then sent the paper to the developers and this formed the basis of our
user requirements (Action). The developers then had a good idea of what
our requirements were and it saved time in the development phase of the
project (Result).


Create answers to one or two of your
questions




Identify the competencies
Prepare examples
Ensure answers are concise and specific

Good Luck!













Increase your market value. Start right here!
Research shows that a Project Management Professional (PMP)®
Certification from CMMAAO Pvt. Ltd. ~ PMI , can increase your
earnings by 25%
•
•
•

Earn more
Enjoy better career opportunities
Globally recognized

Get certified and Get recognized.
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






Contact:
VISHVAS YADAV | PROGRAM DIRECTOR | CMMAAO Pvt. Ltd. ~ PMI
PROJECT MANAGEMENT INSTITUTE ~CODOCA MTVCOLA
MARKETING ADVERTISING AND OUTSOURCING PRIVATE LIMITED
Mobile: | +91-8884782639 | +91-9036236527 |
| +91-8884640956 |

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Project management certification program 2014