Project Quality Management
- 1. From PMBOK 4th EditionQuality Management
- 2. Quality management is focused not only on product or service quality, but also the means to achieve it.Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality.Project quality management includes the processes and activities that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertakenQuality Management
- 3. Quality Management recognize importance of:Customer Satisfaction.Prevention over inspection.Management ResponsibilityContinuous ImprovementQuality Management
- 5. Understand the difference betweenGradeis a category assignedto products having thesame functional use butdifferent technicalcharacteristics.Qualityis the degree to which aset of inherentcharacteristics fulfillrequirements.QualityGrade A product can be of high quality (no obvious defects) and low grade (a limited number of features),
- 6. or of low quality (many defects) and high grade (numerous features). Understand the difference betweenAccuracyAccuracy means thatthe measured valuesare very close to thetrue value(degree of closeness to true value).PrecisionPrecision means thevalues of repeatedmeasurements areclustered and have littlescatter (show the same results under the same conditions).PrecisionAccuracy Precise measurements are not necessarily accurate.
- 7. A very accurate measurement is not necessarily precise.Understand the difference betweenEffectivenessEffectiveness is a qualitymetrics meaning howgood something is done.For example "No. of bugsidentified by a tester in agiven feature / Total no. ofbugs identified by customer inthat feature".This explains how tests areeffective in identifying bugs.Efficiencya productivity metricsmeaning how fastsomething can be done.For example "No. of line ofcode per day a developercan write". This explains how efficient(i.e. fast) the developer inApplication developing.EfficiencyEffectiveness Efficiency focuses on the process or “means”
- 8. Effectiveness focuses on the end result.Quality Management ProcessesQuality AssuranceQuality PlanningAuditing requirements and measurements resultsIdentifying quality standards & requirementsQuality ManagementQuality ControlMonitoring results to assess performance
- 9. Processes InteractionThese processes interact with processes in other knowledge areas and each process can involve efforts from one or more person or groups based on project requirements.Quality Management ProcessesProcessQuality AssuranceQuality PlanningAuditing requirements and measurements resultsIdentifying quality standards & requirementsQuality ManagementQuality ControlMonitoring results to assess performance
- 11. Plan Quality ProcessInputsScope base LineScope statement: Project description, deliverables, acceptance criteria.Work Breakdown Structure.
- 12. Stakeholder RegisterStakeholders with particular interests in, or impact on quality.
- 13. Cost Performance & Schedule BaselineCost performance & schedule performance measures.
- 14. Risk RegisterThreats and opportunities impact quality requirements.
- 15. Enterprise Environmental FactorsGovernmental regulations, rules, standards, working conditions, …. etc.
- 16. Organizational Process AssetsQuality polices/procedures, lessons learned.Plan QualityQ MInputs
- 17. Plan Quality ProcessTools & TechniquesCost – Benefit AnalysisComparing the cost of the quality step to the expected benefit.
- 18. Cost of Quality (COQ)Costs over the product life cycle by investment in preventing non-conformance to requirements
- 19. Benchmarking, Flowcharting & Control ChartsCharts with control limits to determine whether a process has predictable performance issue. And comparing practices to other projects.
- 20. Design of ExperimentsStatistical method to determine the number and type of tests and their impact on costs and quality.
- 21. Statistical SamplingChoosing part of a population for inspection
- 22. Quality Management MethodologiesSix Sigma, CMMI, etc...
- 23. Additional Quality Planning ToolBrainstorming, Affinity Diagrams, Force field analysis, Matrix DiagramsPlan QualityQ MToolsOutputsInputs
- 24. Plan Quality ProcessOutputsQuality Management PlanHow the project management team will implement the quality policy.
- 25. Quality MetricsDefinitions describe a project attributes and how quality control will measure it. e.g. on-time performance, budget control, defect frequency, failure rate, availability, reliability
- 26. Quality ChecklistsVerifying that a set of required steps has been performed.
- 27. Process Improvement PlanAnalyzing processes to identify activities need enhancement(Boundaries, Configuration, metrics, Targets)
- 28. Project Document UpdatesStakeholder register and responsibility assignment MatrixPlan QualityQ MToolsOutputsInputsQuality Management Plan
- 29. Quality Metrics
- 32. Project Document UpdatesPerform Quality Assurance Process
- 33. Perform Quality Assurance ProcessInputsProject Management PlanIncluding Quality management plan + Process improvement plan
- 34. Quality Metrics (Output from Planning Process)Definitions describe a project attributes and how quality control will measure it. e.g. on-time performance, budget control, defect frequency, failure rate, availability, reliability
- 35. Work Performance InformationPerformance information collected from the activities to support auditing
- 36. Quality Control MeasurementsThe results of quality control activities and used to analyze and evaluate the quality standards.Quality AssuranceQ MInputs
- 37. Perform Quality Assurance ProcessTools & TechniquesPlan Quality ToolsAlso be used for quality assurance
- 38. Quality Audits A structured, independent review to determine whether project activities comply with policies processes, and procedures.They may be scheduled or random and may be conducted by internal or external auditors.
- 39. Process AnalysisIdentify problems/causes, examines constrains and non-value-added activities.Follows the steps in the process improvement plan.Quality AssuranceQ MToolsOutputsInputs
- 40. Perform Quality Assurance ProcessOutputsProcess Assets UpdatesElements of the organizational process assets that may be updated.
- 41. Change RequestsCreated and used allow full consideration of the recommended improvements.Change requests can be used to take corrective action or preventive action.
- 42. Project Management Plan UpdatesMay update Quality, Schedule or Cost Management Plans.
- 43. Project Document UpdatesUpdates quality audit reports, training plans and process documentation.Quality AssuranceQ MToolsOutputsInputsQuality Management Plan
- 44. Quality Metrics
- 47. Project Document UpdatesPerform Quality Control Process
- 48. Perform Quality Control ProcessInputsProject Management PlanIncluding the quality management plan to describe how quality control will be performed
- 49. Quality Metrics (Output from Planning Process)Definitions describe a project attributes and how quality control will measure it. e.g. on-time performance, budget control, defect frequency, failure rate, availability, reliability
- 50. Quality Checklists(Output from Planning Process)Tools used to verify that a set of required steps has been performed.
- 51. Work Performance measurementsMetrics to evaluate planned vs. actual for (Technical, Schedule and Cost ) performance
- 52. Approved Change RequestsTimely implementation of approved changes needs to be verified
- 53. Process AssetsIncluding: Quality standards and policies, work guidelines and Issue and defect reporting proceduresQ MQ MQuality ControlInputs
- 54. Perform Quality Control ProcessTools & TechniquesCause and Effect Diagramsillustrate how factors linked to problems or effects
- 55. Control Chartsillustrate how a process behaves over time. “Is the process variance within acceptable limits?”
- 56. Flowcharting & DiagramsDetermine a falling process steps, identify improvement opportunities, illustrates the cause of problem, how many defects were generated by type of causes
- 57. Statistical SamplingSamples are selected and tested as defined in the quality plan.
- 58. InspectionThe examination of a work product to determine whether it conforms to documented standards.
- 59. Approved Change Requests ReviewQ MQ MQuality ControlToolsOutputsInputs
- 60. Perform Quality Control ProcessOutputsQuality Control MeasurementsDocumented results of quality control activities.
- 61. Validated ChangesChanged items are inspected and accepted or rejected.
- 62. Validated DeliverablesThis is the goal of quality control
- 63. Process Assets UpdatesSuch as Completed checklists and lessons learned
- 64. Change RequestsIf a corrective or preventive action requires a change, a change request should be initiated.
- 65. Project Management Plan UpdatesIncluding the quality management and process improvement plans
- 66. Project document Updates including the quality standards.Q MQ MQuality ControlToolsOutputsInputsQuality Management Plan
- 67. Quality Metrics
- 70. Project Document UpdatesQuality ManagementThank YouMohamed Zedanmzedan@hotmail.com