Project report

Report on Summer Training

Recruitment And Selection Process at Pico Marketing Ltd, Gurgaon.

Submitted to Lovely Professional University

In partial fulfillment of the
Requirements for the award of Degree of
Masters of Business Administration

Submitted by:
Gunveet Kaur Aneja
RQ2702A30

DEPARTMENT OF MANAGEMENT
LOVELY PROFESSIONAL UNIVERSITY
PHAGWARA
2011.

To
The coordinator,
MBA Program
Lovely Professional University
Phagwara.

Subject: Submission of Internship Report.

Dear Sir,
With due respect I would like to state that it is my great pleasure to submit the internship
Report on my existing job which is obligatory requirements for the MBA Program.

If has been a great contentment for me to have the opportunity to apply my academic
knowledge in practical field. Unless theory is not applied in reality, the theoretical
knowledge is not worth nothing. This report has enriched my knowledge as well as
developed my report writing ability. The report was prepared on the basis of the
theoretical and practical learning from the Pico Marketing Ltd .

I tried my best to put meticulous effect for the preparation of this report. I will
wholeheartedly welcome any clarification and suggestion about any view and conception
disseminated in my report. Thanks a lot for giving this opportunity to express my
feelings and opinions through this report.

Sincerely Yours.

Gunveet Kaur Aneja
BBA-MBA (Dual)
Q2702A30
Reg No. -3020070094

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To
Gunveet Kaur Aneja
BBA-MBA (Dual)
Reg No. - 3020070094
MBA Program
Phagwara.

Subject: Letter of Acceptance

Dear Miss Gunveeet,
The internship report entitled ‘Recruitment and Selection Process’ is prepared with
thoughtful and relevant documents and Ideas. I hope that you have enjoyed yourself
while preparing this report. I am happy to be a guide in setting your carrier courses. I
acknowledge and accept you contribution.

I wish your continuous success in life.

Thank You.

Miss Gurnoor Brar
Faculty Member
Phagwara.

AKNOWLEDGEMENT

A project work is a combination of views, ideas, suggestions and contribution of many
people. Thus one of the pleasant part of writing the report is to thank those who have
contributed towards its fulfillment.

I consider it as great privilege to have esteemed Lecturar Miss Gurnoor Brar as my
project guide. I take this opportunity to express my sincere gratitude to her through
constant advice and constructive criticism nourished my interest in the subject and
provided a free and pleasant atmosphere to work against all odd situations. I avail this
opportunity to extend my heart full thanks and deep respect to faculty member
___________________________________________________________________ for
their able guidance during the course of this project.

My gratitude to all those, who responded to my questionnaire in a well defined manner
and helped me acquiring knowledge.

I would like to communicate a deep sense of gratitude to all these people without whom
my project would not have been such a great learning experience.

Gunveet Kaur Aneja
RQ2702A30
Reg no. 3020070094
LPU

EXECUTIVE SUMMARY

In this project I have worked for the details regarding the HR topic i.e. “Recruitment
and Selection process” at Pico Marketing Ltd, Gurgaon.
“You can do every thing else right as a manager lay brilliant plans, draw clear
organization chart, set up modern assembly lines and use sophisticated accounting
controls but still fail as a manager by hiring wrong people or by not motivating
subordinates for instance. On the other hand many managers, presidents, generals,
governors, supervisors- have been successful even with inadequate plans, organization
and controls. They were successful because they had the knack of hiring the right people
for the right jobs and motivating appraising and developing them”. - Gray Dessler

Without skilled work force none can go longer. Every company need a highly motivate
team which will be able to keep the company ahead in the race. The strong HR
department always focuses on employee benefit as well as employer. Pico Marketing Ltd
continues its effort to maintain its work forces quality with in a short period of time it
would become a giant in this field. So the recruitment and selection policy for Pico
Marketing Ltd should be analyzed, evaluated and modified. I try my best to focus on the
policy or procedures of Recruitment and Selection of this organization.

I have worked on this project with my full dedication to aware you about Pico Marketing
Ltd. After reading this project I hope you will be able to know about their working, their
management, their policies, their environment related innovations etc followed by Pico
Marketing Ltd.

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ABOUT LOVELY PROFESSIONAL UNIVERSITY

LPU is:

1. Recognized by UGC under section 2(f) of University Grant Commission Act 1956 by
the notification No.9-10/2006(CPPI)

2. Established by the State Legislature of Punjab under the Lovely Professional
University Act.

What LPU is:

A pioneer in quality-education, Lovely Professional University is a world class seat of
learning, dedicated to the advancement of professional studies standards in northern
India. Lovely professional university is one of the pioneers in the deliverance of class
Professional Education in India. It’s our pleasure that we are a part of LPU family. LPU-
a place to realize our potential. It’s a place where dreams are converted into reality and
aspirations are converted into success stories.

LPU’S PRIORITIES

To deliver:

1. Excellence in learning and teaching.

2. Excellence in research and development of professional practice.

3. A stimulating student experience.

By developing:

1. A talented, highly skilled and motivated staff.

2. A quality learning and working environment.

3. Effective governance, management and leadership

3. High demand for academic programmes.

4. A strong and robust financial position.

5. Benficial relationships with business and community.

6. Productive partnerships with schools, colleges and other universities.

FUTURE VIEW

TABLE OF CONTENTS

S.no. PARTICULARS Page No.

1. Introduction to the subject 11

1.2 Background of the study 12
1.3 Importance of the study 12
1.4 Origin of the report 12
1.5 Limitations of the study 12
1.6 Objective, Need, Scope 13
1.7 Research Methodology 14-15

2. Introduction to the topic 16
2.1 Recruitment- its types and method 16-28
2.2 Selection 29-35

3. About the company 36

4. Review Of Literature 39-42

5. Analysis and Interpretations 43-56

6. Summary, Conclusion, Limitations & Recommendations 59-63
6.1 Summary 59
6.2 Finding 60
6.3 Limitations 61
6.4 Conclusion 62
6.5 Recommendations 63

7. Bibliography and Websites 63

8. Appendix 64
8.1 Employee Satisfaction Questionnaire 64-65

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1. Introduction to the Subject

1.1 Introduction:

In Human Resources Management cycle as well as in any organization recruitment and
selection plays an important and vital role in achieving the organizational vision, mission
goals and objectives. Recruitment and selection is the critical resource of the organization
which is the staffing function. The primary goal of staffing is to get the right people for
the company to operate effectively and efficiently. Before recruitment and selection we
have to analyze the external environment and examine its internal situation to develop
human resource plans considering any new requirement and existing vacant positions.
Getting the right people interested in applying for a job at a company is the core of
recruitment.

All recruitment and selection should be based on organization’s approved human
resources plan. HRM department should assist line managers to develop their human
resource plans effectively. Based on the recruitment information from all units, HRM
department must analyze human resource plans of different units and develop a master
plan for the organization. To conduct recruitment efficiently, it is better to split the
recruitment in month order, HRM department should process the recruitment after
checking with budget provision and final approval from the top management.

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1.2 Background of The study:

It is important to have a well defined recruitment policy in place, which can be executed
effectively to get the best fits for the vacant positions. Selecting the wrong candidate or
rejecting the right candidate could turn out to be costly mistakes for the organization.

1.3 Importance of the Study:

A misfit who is not in tune with the organization’s philosophies and goals can damage
production, customer satisfaction, relationship with suppliers and the overall quality or
work. He can also adversely affect the morale and commitment of co-works and negate
efforts to foster team work. Training way out of a wrong hire can be very expensive.

1.4 Origin of the Report:

Miss Gurnoor Brar, Faculty Member, Lovely Professional University assigned this
internship report to me as a part of the MBA program in Pico Marketing Ltd. This report
is originated as the practical fulfillment on my MBA degree and the topic is “
Recruitment and Selection Process at Pico Marketing Ltd.”

1.5 Limitations of the Study:

There are some limitations in my study; I faced some problems during the study, which
are given below:

 Lack of time: The time period for this study was very short. I had only 7 weeks in
my hand to complete this report, which was not enough. so, I could not go in
depth analysis, Sometimes the officials were busy and were not able to give much
time.

 Insufficient date: Some desired information could not be collected due to
confidentially of business.

 Lack of Supervision: Few officials sometimes felt disturbed, as they were busy
with their tasks, Sometimes, they didn’t want to supervise due to pressure of work
load.

 Other Limitations: I was single person who collected all data. But it should be a
group study. So, it was very much difficult for me to gather all the information.

1.6 Objective, Need, Scope And Research Methodology

1.6.1 Objectives of the Study

Primary Objective

 To study the recruitment and selection process in Pico Marketing Ltd.

 To study the recruitment procedures for executive trainees.

 To take feedback of the executive trainees on the mode of recruitment.

1.6.2 Need of the Study

Pico Marketing Ltd is doing a lot of retrenchment these days and employees are suffering
from a lot of stress these days and are highly dissatisfied with their job. Research says
that Emotional Intelligence helps to reduce stress by 66%.So by this study I will be able
to find that whether there is any correlation between Emotional Intelligence and Job
Satisfaction and if there exists a coorelation than how company can use it to enhance the
performance of employees.

1.6.3 Scope of study

This proposed study is being limited to Pico Marketing Ltd,Gurgaon . This proposed
study will help to find the Recruitment and Selection Process of the Organisation.

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1.7
Research Methodology

Method is a way of doing something and methodology is a set of methods used in a
particular area of activity. The research methodology employed in the research is as
given by Philip Kotler.
 Developing the problems and research objective
 Developing the information sources.
 Collecting and analyzing the information
 Presenting the information

1.7.1 Research problem

To find the importance of Recruitment And Selection Process at Pico Marketing Ltd .

1.7.2 Research Design

Research Design is a series of advanced decisions that taken together comprise a master
plan or model for the conduct of an investigation. So research design provides a
framework of plan for study, which guides the collection, measurement, analysis, and
interpretation of the data. The research carried out here is descriptive in nature.
Descriptive research provides data about the population or universe being studied. It can
describe 5 W’s and 1H i.e. what, when, why, who, where, and how.

1.7.3 Sample Design and Size

The population of study is office members and the candidates who appeared for the
interview at Pico Marketing Ltd . And the sample size of 30 employees working in office
at Pico Marketing Ltd. This study is based on convenience sampling for which areas of
are limited to Pico Marketing Ltd.

1.7.4 Method of Data Collection

The fourth step of research methodology is data collection. It can be done through
primary or secondary techniques. In this study both the techniques are used to collect the
data.

Primary Data:
For achieving the objective the survey was conducted among the executive trainees.
The questionnaire was given to executive trainees who came through the interviews and
the responses were collected by them. The questionnaire consisted two sections. The
first section consist the personal information of the candidates and the second section
consist the 25 questions which were framed on the basis of recruitment process in Pico
Marketing Ltd. The questionnaire was constructed with the close ended questions and
was designed to get the opinion of the executive trainees.

Secondary Data:
To find out the necessary data, information and facts, search of the relevant material in
Pico Marketing Ltd library was done. Some books were referred to collect the
information. Online search engines really help me out in collecting the necessary
information.

1.7.5 Scaling Technique

Scaling techniques is used in this survey, for understanding the relation and importance
of recruitment and selection process and the answers of the respondents are elucidated by
asking them to indicate their level of agreement on a given five point likert scale with
values ranging from “1” (strongly disagree) to “5” (strongly agree)
.

CHAPTER 2.

INTRODUCTION

Human resource is an important corporate asset and the overall performance of company
depends on the way it is put to use. In order to realize company objectives, it is essential
to recruit people with requisite skills, qualification and experience. While doing so we
need to keep present and future requirements of company in mind.

Successful recruitment methods include a thorough analysis of the job and the labour
market conditions. Recruitment is almost central to any management process and failure
in recruitment can create difficulties for any company including an adverse effect on its
profitability and inappropriate levels of staffing or skills. Inadequate recruitment can lead
to labour shortages, or problems in management decision making.

Recruitment is however not just a simple selection process but also requires management
decision making and extensive planning to employ the most suitable manpower.
Competition among business organisations for recruiting the best potential has increased
focus on innovation, and management decision making and the selectors aim to recruit
only the best candidates who would suit the corporate culture, ethics and climate specific
to the organisation.

The process of recruitment does not however end with application and selection of the
right people but involves maintaining and retaining the employees chosen. Despite a
well drawn plan on recruitment and selection and involvement of qualified management
team, recruitment processes followed by companies can face significant obstacles in
implementation. Theories of HRM may provide insights on the best approaches to
recruitment although companies will have to use their in house management skills to
apply generic theories within specific organizational contexts.

2.1
RECRUITMENT

Recruitment is defined as, “a process to discover the sources of manpower to meet the
requirements of the staffing schedule and to employ effective measures for attracting that
manpower in adequate numbers to facilitate effective selection of an efficient
workforce.” Edwin B. Flippo defined recruitment as “the process of searching for
prospective employees and stimulating them to apply for jobs in the organization.” In
simple words recruitment can be defined as a ‘linking function’-joining together those
with jobs to fill and those seeking jobs.

PURPOSE AND IMPORTANCE

The general purpose of recruitment is to provide a pool of potentially qualified job
candidates. Specifically, the purposes and needs are:
• Determine the present and future requirements of the organization in conjunction
with its personnel-planning and job-analysis activities.
• Increase the pool of job candidates at minimum cost.
• Help increase the success rate of the selection process by reducing the number of
visibly, under qualified or overqualified job applicants.
• Help reduce the probability that job applicants, once recruited and selected, will
leave the organization only after a short period of time.
• Begin identifying and preparing potential job applicants who will be appropriate
candidates.
• Induct outsiders with a new perspective to lead the company.
• Infuse fresh blood at all levels of the organization.
• Develop an organizational culture that attracts competent people to the company.
• Search for talent globally and not just within the company.

FACTORS AFFECTING RECRUITMENT

The following are the 2 important factors affecting Recruitment: -

1) Internal Factors
• Recruiting policy
• Temporary and part-time employees
• Recruitment of local citizens
• Engagement of the company in HRP
• Company’s size
• Cost of recruitment
• Company’s growth and expansion

2) External Factors
• Supply and Demand factors
• Unemployment Rate
• Labour-market conditions
• Political and legal considerations
• Social factors
• Economic factors
• Technological factors

SOURCES OF RECRUITMENT

The sources of recruitment may be broadly divided into two categories: internal sources
and external sources. Both have their own merits and demerits.

METHODS OF RECRUITMENT

Internal Methods:

1. Promotions and Transfers
This is a method of filling vacancies from internal resources of the company to
achieve optimum utilization of a staff member's skills and talents. Transfer is the
permanent lateral movement of an employee from one position to another position in
the same or another job class assigned to usually same salary range. Promotion, on
the other hand is the permanent movement of a staff member from a position in one
job class to a position in another job class of increased responsibility or complexity of
duties and in a higher salary range.

2. Job Posting
Job Posting is an arrangement in which a firm internally posts a list of open positions
(with their descriptions and requirements) so that the existing employees who wish to
move to different functional areas may apply. It is also known as Job bidding. It helps
the qualified employees working in the organization to scale new heights, instead of
looking for better perspectives outside. It also helps organization to retain its
experienced and promising employees.

3. Employee Referrals
It is a recruitment method in which the current employees are encouraged and
rewarded for introducing suitable recruits from among the people they know. The
logic behind employee referral is that “it takes one to know one”. Benefits of this
method are as follows:
• Quality Candidates
• Cost savings
• Faster recruitment cycles
• Incentives to current employees
On the other hand it is important for an organization to ensure that nepotism or
favoritism does not happen, and that such aspects do not make inroads into the
recruitment process.

External Methods:

External methods of recruitment are again divided into two categories-

Direct External Recruitment Methods

1. Campus Recruitment
In Campus Recruitment, Companies / Corporate visit some of the most important
Technical and Professional Institutes in an attempt to hire young intelligent and smart
students at source. It is common practice for Institutes today to hire a Placement
Officer who coordinates with small, medium and large sized Companies and helps in
streamlining the entire Campus Recruitment procedure.
Benefits of Campus Recruitment
• Companies get the opportunity to choose from and select the best talent in a
short span of time.
• Companies end up saving a lot of time and efforts that go in advertising
vacancies, screening and eventually selecting applicants for employment.
• College students who are just passing out get the opportunity to present
themselves to some of the best companies within their industry of interest.
Landing a job offer while still in college and joining just after graduating is
definitely what all students dream of.
On the negative front, campus recruiting means hiring people with little or no work
experience.

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Indirect External Recruitment Methods

1. Advertisements
Advertisements are the most common form of external recruitment. They can be
found in many places (local and national newspapers, notice boards, recruitment
fairs) and should include some important information relating to the job (job title, pay
package, location, job description, how to apply-either by CV or application form,
etc). Where a business chooses to advertise will depend on the cost of advertising and
the coverage needed i.e. how far away people will consider applying for the job.

2. Third Party Methods

• Walk-ins: Walk-ins is relatively inexpensive, and applicants may be filed and
processed whenever vacancies occur. Walk-ins provide an excellent public
relations opportunity because well-treated applicants are likely to inform
others. On the other hand, walk-ins show up randomly, and there may be no
match with available openings. This is particularly true for jobs requiring
specialized skills.

• Public and private employment agencies: Public and private employment
agencies are established to match job openings with listings of job applicants.
These agencies also classify and screen applicants. Most agencies administer
work-sample tests, such as typing exams, to applicants.

• E-Recruiting: There are many methods used for e-recruitment, some of the
important methods are as follows:

a. Job boards: These are the places where the employers post jobs and search
for candidates. One of the disadvantages is, it is generic in nature.
b. Employer web sites: These sites can be of the company owned sites, or a
site developed by various employers.
c. Professional websites: These are for specific professions, skills and not
general in nature.

• Gate Hiring and Contractors: The concept of gate hiring is to select people
who approach on their own for employment in the organization. This happens
mostly in the case of unskilled and semi-skilled workers. Gate hiring is quite
useful and convenient method at the initial stage of the organization when large
number of such people may be required by the organization

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Merits and Demerits of ‘Recruiting people from ‘within’

Merits
Demerits

1) Economical: The cost of recruiting
internal candidates is minimal. No
expenses are incurred on advertising.
2) Suitable: The organization can pick
the right candidates having the
requisite skills. The candidate can
choose a right vacancy where their
talents can be fully utilized.
3) Reliable: The organization has the
knowledge about suitability of a
candidate for a position. ‘Known
devils are better than unknown
angels!’
4) Satisfying: A policy of preferring
people from within offers regular
promotional avenues for employees.
It motivates them to work hard and
earn promotions. They will work with
loyalty commitment and enthusiasm.

1) Limited Choice: The organization is
forced to select candidates from a
limited pool. It may have to sacrifice
quality and settle down for less
qualified candidates.
2) Inbreeding: It discourages entry for
talented people, available outside an
organization. Existing employees
may fail to behave in innovative
ways and inject necessary dynamism
to enterprise activities.
3) Inefficiency: Promotions based on
length of service rather than merit,
may prove to be a blessing for
inefficient candidate. They do not
work hard and prove their worth.

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METHODS OF RECRUITMENT
Recruitment sources tell us about the places where human resources may be procused.
But recruitment methods or techniques deal with the question of how to tap these
sources, i.e. what are the ways to procure required candidates from the given sources.
For this there are three methods may be used:

1. DIRECT METHOD

2. INDIRECT METHOD

3. THIRD PARTY

DIRECT METHOD:

1. CAMPUS RECRUITMENT

2. INTERNSHIPS

3. WALK-IN-INTERVIEW

4. TELERECRUITING

5. HEADHUNTING

INDIRECT METHOD:

It involves dissemination of recruitment through public media i.e. newspapers, and
magazines and T.V. and radio.

RECRUITMENT THROUGH THIRD PARTY:

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Here the job of recruitment may be handed over to third parties such as,

1. Employment agencies

2. Management consultants or professional search firms known as head hunters.

3. Professional associations.

4. Placement officers of educational and technical institutes.

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DIFFERENT TYPES OF RECRUITMENT MODELS

Different companies have different hiring needs. So depending on level of engagement,
exclusivity, long term prospects and other factors many different recruitment models are
followed in the market.

Different recruitment models:

• Contingency Hiring

• Retained Search

• Exclusive Recruitment

• Recruitment Process Outsourcing(RPO)

• Outplacement

• Executive Search

CONTINGENCY HIRING:
In contingency hiring whenever a company comes across any recruitment it gives it to
many consultants at the same time and asks all of them to send resumes. Only the
consultant whose candidate is offered gets money from the company. Here recruiters
don’t get any assured and fixed salary. Their revenue depends entirely on whether they
can make offers or not. As risk factor is high here, consultants charge more percentage
for such type of recruitment. Generally company pays in terms of a specific percentage of
CTC of the candidate. This is the most prevalent way of recruitment.

RETAINED SEARCH:
Here a recruitment consultant works exclusively for a specific requirement and payment
is divided into two parts. He is paid a fixed amount by the company for search activity. It
is called retainer fee. Other than that if he makes offer he gets more money. For
recruitment of senior executives like CEO, Sales head very focused approach is required,
so this method is preferred.

EXCLUSIVE REQUIREMENTS:
Sometimes companies give some requirements exclusively to recruiters. Here recruiter
assures the client to close the position with specific date, if he can’t close the position by
that time he needs to either close to the position with lesser commission or bear some
other penalty. All the conditions are clearly decided before the contract. Here percentage
of commission is less than contingency hiring because there is no competition.

RECRUITMENT PROCESS OUTSOURCING (RPO):

RPO model is gaining lot of popularity recently. Here a company outsources whole
recruitment process to another consultant. Some people from the consultant side seat in
the company itself and manage the whole process by themselves. The sources can either
sit in the client place or in their own office. Here RPO partner is responsible for closing
all the requirements. They take care of the whole recruitment process right from
sourcing, scheduling, interviews, and offer to join. The benefit for the company is that-
they don’t have to manage their own recruitment team which reduces costs. But on the
other hand risk is high, because if consultants don’t understand the company culture and
hiring plans properly it can get disastrous also. So companies should be careful while
choosing recruitment partners. Because we are talking about high scale and longer
duration engagement here.

OUTPLACEMENT:
Outplacements come into picture during recession period. Here if a company wants to
lay off some people employees to cut costs, they can hire a consultant to place those
employees in other companies. The recruitment cost is borne by the current employer.
Outplacement is not very popular till now.

EXECUTIVE SEARCH:
Executive search teams only focus on senior level i.e. CEO, CTO, Sales head and similar
kind of requirements. Method of sourcing for such positions is quite different from junior
level of requirements. Here number of potential candidates is less and they don’t prefer to
show their resumes on the portals. So head-hunting’ searching in networking sites and
personal networks help a lot. For such requirements commission is much higher.
Executive search teams do retained search activity also.

Other than the above models recruitment can be divided in other two types.

• Permanent Recruitment

• Contract or Temporary staffing

Permanent staffing:
Here after recruitment the candidate stays in the company payroll as a permanent
employee.

Temporary staffing:
In case of temporary staffing/ contract staffing the candidate remains in the payroll of
the consultant and works with the company for a limited time period. Companies
generally prefer this model if the project is small or uncertain. Again it reduces their long
term costs also. So this model is gaining good popularity now a day.

Both permanent and temporary staffing can be applied to all the above recruitment
models.

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THEORIES AND POLICIES OF RECRUITMENT AND SELECTION

Theories:

1. Objective theory

1) Assumes applicants use a very rational method for making decisions
2) Thus, the more information you can give them (e.g. salaries, benefits, working
condition, etc), the better applicants weight these factors to arrive at a relative
“desirability” index

2. Subjective theory

1) Assumes applicants are not rational, but respond to social or psychological needs
(e.g. security, achievement, affiliation)
2) Thus, play to these needs by highlighting job security or opportunities for promotion
or collegiality of work group, etc.

3. Critical Contact theory

1) Assumes key attractor is quality of contact with the recruiter or recruiter behavior,
e.g. (promptness, warmth, follow-up calls, sincerity, etc.)
2) Research indicates that more recruiter contact enhances acceptance of offer, also
experienced recruiter (e.g. middle-aged) more successful than young or inexperienced
recruiter - may be especially important when recruiting ethnic minorities, women,
etc.

Policies:
Recruitment policy of any organization is derived from the personnel policy of the same
organization. However, recruitment policy by itself should take into consideration the
government’s reservation policy, policy regarding sons of soil, etc., personnel policies of
other organizations regarding merit, internal sources, social responsibility in absorbing
minority sections, women, etc.

Specific issues which may be addressed in Recruitment Policy:

1) Statement : Nondiscrimination (EEO employer) or particular protected class
members that may be sought for different positions (see also Affirmative Action
guidelines)

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2) Position description: Adherence to job description (& qualifications) in recruitment
& selection -BFOQ’s -bonafide occupational qualifications
3) How to handle special personnel in recruitment/selection: e.g. relatives
(nepotism) veterans (any special advancement toward retirement for military
experience?), rehires (special consideration? vacation days or other prior benefits?),
part-time or temporary personnel (special consideration? benefits?)
4) Recruitment budget/expenses: what is covered? Travel, Lodging/meals, Staff travel
to recruit, relocation, expenses, etc.
5) Others:

a. Residency requirement in district?
b. Favors, special considerations related to recruitment? - e.g. get spouse a job?

INDUCEMENTS TO RECRUITMENT
Organisational inducements are all the positive features and benefits offered by an
organization that serves to attract job applicants to the organisation. Three inducements
need specific mention here, they are:-

• Compensation: Starting salaries, frequency of pay increases, incentives and
fringe benefits can all serve as inducements to potential employees.

• Career Opportunities: These help the present employees to grow personally and
professionally and also attract good people to the organization. The feeling that
the company takes care of employee career aspirations serves as a powerful
inducements to potential employees.

• Image or Reputation: Factors that affect an organisation’s reputation include its
general treatment of employees, the nature and quality of its products and services
and its participation in worthwhile social endeavors.

CONSTRAINTS

• Poor image: If the image of the firm is perceived to be low( due to factors like
operation in the declining industry, poor quality products, nepotism etc), the
likelihood of attracting large number of qualified applicants is reduced.
• Unattractive jobs: if the job to be filled is not very attractive, most prospective
candidates may turn indifferent and may not even apply.this is specialy true of job
that is boring, anxiety producing, devoid of career growth opportunities and
generally not reward performance in a proper way( eg jobs in post office and
railways).
• Government policy: Government policies often come in the way of recruitment as
per the rules of company or on the basis of merit and seniority. Policies like
reservations (scheduled castes, scheduled tribe etc) have to be observed.

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• Conservative internal policies: Firms which go for internal recruitments or where
labour unions are very active, face hindrances in recruitment and selection
planning.

RECRUITMENT- Relationship with other activities

CENTRALISED V/s DECENTRALISED RECRUITMENT

Recruitment practices vary from one organization to another. Some organizations
like commercial banks resort to centralized recruitment while some organizations like the
Indian Railway resort to decentralized recruitment practices. Personnel department at the
central office performs all the functions of recruitment in case of centralised recruitment
and personnel departments at unit level/zonal level perform all the functions of
recruitment concerning to the jobs of the respective unit or zone.

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2.2 SELECTION

Introduction
The size of the labour market, the image of the company, the place of posting, the
nature of job, the compensation package and a host of other factors influence the manner
of aspirants are likely to respond to the recruiting efforts of the company. Through the
process of recruitment the company tries to locate prospective employees and encourages
them to apply for vacancies at various levels. Recruiting, thus, provides a pool of
applicants for selection.

Definition
To select means to choose. Selection is the process of picking individuals who
have relevant qualifications to fill jobs in an organisation. The basic purpose is to choose
the individual who can most successfully perform the job from the pool of qualified
candidates.

Purpose

The purpose of selection is to pick up the most suitable candidate who would
meet the requirements of the job in an organisation best, to find out which job applicant
will be successful, if hired. To meet this goal, the company obtains and assesses
information about the applicants in terms of age, qualifications, skills, experience, etc.
the needs of the job are matched with the profile of candidates. The most suitable person
is then picked up after eliminating the unsuitable applicants through successive stages of
selection process. How well an employee is matched to a job is very important because it
is directly affects the amount and quality of employee’s work. Any mismatch in this
regard can cost an organisation a great deal of money, time and trouble, especially, in
terms of training and operating costs. In course of time, the employee may find the job
distasteful and leave in frustration. He may even circulate negative information about the
company, causing incalculable harm to the company in the long run. Effective election,
therefore, demands constant monitoring of the ‘fit’ between people the job.

The Process

Selection is usually a series of hurdles or steps. Each one must be successfully
cleared before the applicant proceeds to the next one. The time and emphasis place on
each step will definitely vary from one organisation to another and indeed, from job to
job within the same organisation. The sequence of steps may also vary from job to job
and organisation to organisation. For example some organisations may give more
importance to testing while others give more emphasis to interviews and reference

30

checks. Similarly a single brief selection interview might be enough for applicants for
lower level positions, while applicants for managerial jobs might be interviewed by a
number of people.

31

STEPS IN SELECTION PROCESS

1. Reception

A company is
known by the
people it employs.
In order to attract
people with
talents, skills and
experience a
company has to
create a favourable
impression on the
applicants’ right
from the stage of
reception.
Whoever meets
the applicant
initially should be
tactful and able to
extend help in a
friendly and courteous way. Employment possibilities must be presented honestly and
clearly. If no jobs are available at that point of time, the applicant may be asked to call
back the personnel department after some time.

2. Screening Interview

A preliminary interview is generally planned by large organisations to cut the cost of
selection by allowing only eligible candidates to go through the further stages in
selection. A junior executive from the Personnel Department may elicit responses from
the applicants on important items determining the suitability of an applicant for a job
such as age, education, experience, pay expectations, aptitude, location, choice etc. this
‘courtesy interview’ as it is often called helps the department screen out obvious misfits.
If the department finds the candidate suitable, a prescribed application form is given to
the applicants to fill and submit.

3.Application Blank

Application blank or form is one of the most common methods used to collect
information on the various aspects of the applicants’ academic, social, demographic,
work related background and references. It is a brief history sheet of employee’s
background.

Usefulness of Application Blank or Form

Application blank is highly useful selection tool, in that way it serves three important
purposes:
1. It introduces the candidate to the company in a formal way.
2. It helps the company to have a cross-comparison of the applicants; the company
can screen and reject candidates if they fail to meet the eligibility criteria at this
stage itself.
3. It can serve as a basis to initiate a dialogue in the interview.

4.Selection Testing

Selection tests or the employment tests are conducted to assess intelligence, abilities, and
personality trait.
A test is a standardized, objective measure of a person’s behaviour, performance or
attitude. It is standardised because the way the tests is carried out, the environment in
which the test is administered and the way the individual scores are calculated- are
uniformly applied. It is objective in that it tries to measure individual differences in a
scientific way giving very little room for individual bias and interpretation. Some of them
are

1. Intelligence Tests: These are mental ability tests. They measure the incumbent’s
learning ability and the ability to understand instructions and make judgements. The
basic objective of such test is to pick up employees who are alert and quick at
learning things so that they can be offered adequate training to improve their skills
for the benefit of the organization.

2. Aptitude Test: Aptitude test measure an individual’s potential to learn certain skills-
clerical, mechanical, mathematical, etc. These tests indicate whether or not an
individual has the capabilities to learn a given job quickly and efficiently. In order to
recruit efficient office staff, aptitude tests are necessary
3. Personality Test: The definition of personality, methods of measuring personality
factors and the relationship between personality factors and actual job criteria has
been the subject of much discussion. Researchers have also questioned whether
applicants answer all the items truthfully or whether they try to respond in a socially
desirable manner. Regardless of these objections, many people still consider
personality as an important component of job success.

4. Simulation Tests: Simulation exercise is a tests which duplicate many of the
activities and problems an employee faces while at work.

33

5. Graphology Test: Graphology involves using a trained evaluator to examine the
lines, loops, hooks, stokes, curves and flourishes in a person’s handwriting to assess
the person’s personality and emotional make-up.

6. Polygraph (Lie-Detector) tests: the polygraph records physical changes in the body
as the tests subject answers a series of questions. It records fluctuations in respiration,
blood pressure and perspiration on a moving roll of graph paper. The polygraph
operator forms a judgement as to whether the subject’s response was truthful or
deceptive by examining the biological movements recorded on the paper.

TEST AS SELECTION TOOL:

Tests are useful selection devices in that they uncover qualifications and talents
that can’t be detected otherwise. They can be used to predict how well one would
perform if one is hired, why one behaves the way one does, what situational factors
influence employee productivity, etc. Tests also provide unbiased information that can be
put to scientific and statistical analysis.
However, tests suffer from sizeable errors of estimate. Most psychological tests
also have one common weakness, that is, we can’t use scales which have a known zero
point and equal intervals. An intelligence test, for example starts at an arbitrary point,
where a person may not be able to answer question properly. This does not mean that the
person is totally lacking in intelligence. Likewise, a person who is able to answer all the
10 questions correctly cannot be called twice as intelligent as the one who was able to
answer only 5.

SELECTION INTERVIEW:

Interview is the oral examination of candidates for employment. This is the most
essential step in the selection process. In this step the interviewer matches the
information obtained about the candidates through various means to the job requirements
and to the information obtained through his own observations during the interview.
Interview gives the recruiter an opportunity
→ To size up the candidate personally;
→ To ask question that are not covered in the tests;
→ To make judgments on candidates enthusiasm and intelligence;
→ To assess subjective aspects of the candidate – facial expressions, appearance,
nervousness and so forth;
→ To give facts to the candidates regarding the company, its policies, etc. and
promote goodwill towards the company.

Types of interviews:

Several types of interviews are commonly used depending on the nature and importance
of the position to be filled within an organization.

34

In a non directive interview the recruiter asks questions as they come to mind. There is
no specific format to be followed.
In a patterned interview, the employer follows a pre-determined sequence of questions.
Here the interviewee is given a special form containing questions regarding his technical
competence, personality traits, attitudes, motivation, etc.
In a structured or situational interview, there are fixed job related questions that are
presented to each applicant.
In a panel interview several interviewers question and seek answers from one applicant.
The panel members can ask new and incisive questions based on their expertise and
experience and elicit deeper and more meaningful expertise from candidates.
Interviews can also be designed to create a difficult environment where the applicant’s
confidence level and the ability to stand erect in difficult situations are put to test. These
are referred to as the stress interview. This is basically an interview in which the
applicant is made uncomfortable by a series of, often, rude, annoying or embarrassing
questions.

Steps in interview process:

Interview is an art. It demands a positive frame of mind on part of the interviewers.
Interviewers must be treated properly so as to leave a good impression about the
company in their minds. HR experts have identified certain steps to be followed while
conducting interviews:

PREPARATION:

• Establishing the objective of the interview

• Receiving the candidates application and resume

• Keeping tests score ready, along with interview assessment forms

• Selecting the interview method to be followed

• Choosing the panel of experts who would interview the candidates

• Identifying proper room for environment

1. RECEPTION:

The candidate should be properly received and led into the interview room. Start the
interview on time.

2. INFORMATION EXCHANGE:

35

• State the purpose of the interview, how the qualifications are going to be matched
with skills needed to handle the job.

• Begin with open-ended questions where the candidate gets enough freedom to
express himself.

• Focus on the applicant’s education, training, work experience, etc. Find
unexplained gaps in applicants past work or college record and elicit facts that are
not mentioned in the resume.

3. EVALUATION:

Evaluation is done on basis of answers and justification given by the applicant in the
interview.

4. PHYSICAL AND MEDICAL EXAMINATION:

After the selection decision and before the job offer is made, the candidate is required to
undergo a physical fitness test. A job offer is often contingent upon the candidate being
declared fit after the physical examination.

5.REFERENCE CHECKS:

Once the interview and medical examination of the candidate is over, the personnel
department will engage in checking references. Candidates are required to give the names
of 2 or 3 references in their application forms. These references may be from the
individuals who are familiar with the candidate’s academic achievements or from the
applicant’s previous employer, who is well versed with the applicant’s job performance
and sometimes from the co-workers.

HIRING DECISION:

The line manager has to make the final decision now – whether to select or reject a
candidate after soliciting the required information through different techniques discussed
earlier. The line manager has to take adequate care in taking the final decision because of
economic, behavioral and social implications of the selection decisions. A careless
decision of rejecting a candidate would impair the morale of the people and they suspect
the selection procedure and the very basis of selection in a particular organization.
A true understanding between line managers and personnel managers should be
established so as to facilitate good selection decisions. After taking the final decision, the
organization has to intimate this decision to the successful as well as unsuccessful
candidates. The organization sends the appointment order to the successful candidates
either immediately or after sometime depending upon its time schedule.

36

Interviewing Mistakes:

May have been influenced by ‘cultural noise, snap judgments, halo effect, stereotyping,
first impression etc.

STRATEGIES FOR SUCESSFUL RECRUITMENT

STEP 1: ENSURE AN UP-TO-DATE JOB DESCRIPTION

A clear, accurate and up-to-date job description is crucial to ensuring a good person-job
fit. It is worthwhile spending some time making sure that the job description matches the
everyday reality of the job.

STEP 2: EVALUATE THE RECRUITMENT STRATEGY

Periodically evaluating the effectiveness of your recruitment strategy, such as the type of
sources used for recruiting, can be a useful activity. For instance, a cost-benefit analysis
can be done in terms of the number of applicants referred, interviewed, selected, and
hired. Comparing the effectiveness of applicants hired from various sources in terms of
job performance and absenteeism is also helpful. One could also examine the retention
rates of workers who were hired from different sources.

CHAPTER 3.

ABOUT THE COMPANY

To company:

37

Pico, a leading Total Brand Activation company, is a global brand strategy partner for
many Fortune 500 companies. Fresh, focused and proven – from strategy to execution,
we activate the most powerful brand experiences for our clients' target audience.
Leveraging on an international network of some 2,400 talents in 34 major cities
worldwide, we create engaging and integrated brand experiences across multiple
platforms – from exhibitions, events and expositions, to museums, theme parks, interiors
or brand signage. Our strength is our diversity, from brand strategists to museum
specialists, and our deep understanding of different cultures and industry practices. After
more than 40 years of operation, Pico is named among the top three event company by
Special Events magazine for several years running.
Pico Far East Holdings Limited has been listed on the Hong Kong Stock Exchange since
1992 (HKSE Stock Code: 752). In the financial year of 2010, Pico Far East Holdings
Limited reported a turnover of HK$3.1 billion. Its associate company, Pico (Thailand)
Public Company Limited was also listed on MAI of Thailand in 2004 (Stock Code:
PICO)
Pico Event Marketing (India) Pvt. Ltd. was established in November 2009. Pico has been
in India for over 15 years operating as a Franchise company. As of November 2009, we
are now a subsidiary of Pico Far East Holdings Ltd. which is a public company listed on
the Hong Kong Stock Exchange since 1992 (HKSE Stock Code: 752). We are currently
located in 4 cities within India that include our headquarters in New Delhi, our 30,000 sq.
ft. factory in Faridabad, and offices in Hyderabad and Mumbai.
Pico, with over 40 years of experience in providing leading edge solutions, is a leader in
Total Brand Activation.
We provide total solutions on brand activation as well as satisfy individual needs on
specialized areas. Our core businesses include design and fabrication of exhibition
stands; general contracting and technical services for trade show organizers; event hall
and facility management; event, conference and show management; supply and
installation of overlays for venues; permanent exhibits for museums and themed
environments; interior fit-out; and brand signage.

38

Awards and Recognition
Innovative creative concepts must come alive to allow your target audiences to
understand your brand. Our run of award-winning executions reflects one of our
demonstrable expertises in customising our turnkey, concept-to-knockdown service for
any industry, at any location.
2011 April Pico Hong Kong Won the Caring Company Award for Four Consecutive
Years
2010 November Pico Awarded the Singapore Experience Award 2010
2010 March Caring Company Award 2007-2010
2009 November Pico Picks Up the Singapore Experience Award 2009
2009 February Best Design Award for Qatar Petroleum at Offshore Arabia 2009
2008 September Pico Website Awarded WebAward in the U.S.
2008 September Pico Picks up Silver for Event Marketing Agency of the Year 2008
2008 September Pico Picked Up The Best Brand Enterprise Award (Greater China) 2008
2008 August Chevrolet Captiva Event Picks up Silver at Ex Awards
2008 February Best Design Stand Award at InterExpo 2008, Chengdu China
2007 August Greek Pavilion Wins Best Tourism Publicity Award at KOFTA 2007
2007 May Best of Show - Exhibits Over 200 Square Feet Award at Exhibitor Show 2007,
Las Vegas
2007 April Pico Drives off With three Best Design Awards in Thailand
2007 January Pico Chairman Receives Prestigious Award
2006 October Bronze Award in Interior Builder Category by Singapore Furniture
Industries Council 2006
2005 May Best Presentation Award - DaimlerChrysler (Thailand) at Bangkok
International Motor Show 2005
2005 May Bacardi's Best Retail Agency of the Year Award for 2005
2005 March Excellence Award for Best Stand - Raytheon at Australia International Air
Show 2005
2004 June Ford Stand Wins "Most Attention-Grabbing Enterprise Award" at Auto China
2004
2004 March Best Booth Design Award at Career 2004, Singapore
2003 Best Design Award at World Shoe Association, Los Angeles, USA
2002 Best Contractor Award at Bangkok International Motor Show 2002
2002 Judges' & Excellence Awards 2002 at HKDA Design Show, Hong Kong
2000 Services Award - Export Marketing 2000 by Hong Kong Trade Development
Council, Hong Kong
2000 Enterprise 50 Award 2000, Kuala Lumpur
1999 Exhibition Management Services Stand Design Award 1999, Singapore
1999 Hong Kong Award for Industry & Productivity 1999

40

RECRUITMENT AND SELECTION PROCESS IN PICO:

Job Analysis Form

Job Specification Form

Interview Schedule

Application Form for
Employment

Interview Assesment Form

SELECTION
1.SCREENING/SHORTLISING
Resumes received from consultants and/or from the advertisements released in
Newspaper/Magazine are screened by HRD Department in consultation with the
concerned department.
2.INTERVIEW CALL
The shortlisted candidates are contacted for interview through an interview call
letter/telephone call/e-mai l or through the consultants.
3.INTERVIEW SCHEDULE
Interview schedule is prepared and sent to the concerned Department's HOD, Interview
panel and a copy is kept for HRD Department records.
4.PERSONAL DATA FORM
Any candidate appearing for an interview in the company is required to fill in his/her
particulars in the prescribed "Personal Data Form"

41

5.CONDUCTING INTERVIEWS
Interviews are conducted by a panel, which includes a staff member from the concerned
department and may include a representative.

6.INTERVIEW ASSESSMENT
Interview assessment Format is filled up by the interview panel immediately after the
interview and all the relevant papers are forwarded to the HRD Department at the
earliest.

7.SALARY FIXATION
"Staff comparison statement" and " salary proposal" formats are used for this purpose.

8.OFFER AND APPOINTMENT LETTER
A candidate selected for appointment is issued an offer letter mentioning the expected
date of joining.
• Extension of time to join duties is granted to the candidate purely at Management
discretion.
• A Detailed Appointment letter is issued after the individuals joins and fills the joining
report.
• The offer and appointment letters are signed to all new joiners.

42

CHAPTER 4.

REVIEW OF LITERATURE

Competencies of Directors in Global Firms: Requirements for Recruitment and
Evaluation

Soo-Hoon Lee

Rensselaer Polytechnic Institute (RPI)

Phillip H. Phan

Johns Hopkins University

Corporate Governance: An International Review, Vol. 8, No. 3, July 2000

Using the competency profiling methodology (Boyatzis, 1982; Spencer & Spencer, 1993)
in a resource-based theoretical framework (Wernerfelt, 1984; Barney, 1991), we provide
a model for the recruitment and selection of board members to lead in global firms.
Competency requirements for board members are described in terms of generic as well as
specific competencies for their roles and responsibilities in a global firm. In addition,
the selection process using assessment centre exercises are provided. Finally, we propose
structures and processes for the evaluation of board members to ensure that they
continually enhance their competencies in order to manage in a changing, global
economy. Such activities include performance measurements of board effectiveness in
terms of competency attainment as well as pay-for-competency structures to ensure that
boards continually have the necessary competencies to lead in complex global firms.

43

Wage Effects of Recruitment Methods: The Case of the Italian Social Service Sector

Michele Mosca

University of Naples Federico II

Francesco Pastore

Seconda Università di Napoli - Dipartimento di Discipline Giuridiche ed Economiche
Italiane Europee e Comparate; Institute for the Study of Labor (IZA)

IZA Working Paper No. 3422

This paper uses a unique data set containing detailed micro-information on organisations,
managers, workers and volunteers belonging to public, private forprofit and private
nonprofit institutions delivering social services in Italy. The analysis aims to estimate the
determinants of wages across organisations at a sector level focusing on the role of hiring
and job search methods, including informal networks. We find that, independent of the
organisation type, being hired through public competitions brings with it a substantial
wage premium (ranging from 7 to 32%). Informal networks bring with them a wage
penalty (-6.5%) in the state sector, where formal hiring methods are common, and a wage
premium (6.3%) in social cooperatives and religious institutions, where formal hiring
methods are not common. Interestingly, the differences in hiring and in job search
methods between state and private organisations explain from 50% to 100% of the
conditional wage differentials across organisation types. Our interpretation of these
findings is that nonprofit organisations prefer informal recruitment methods not for
nepotistic reasons, but to better select the most motivated workers, those who share the
nonprofit mission. This paper adds to the previous literature by suggesting that in
addition to lower than average monetary compensations, informal recruitment methods
are part of the process of self-selection of motivated workers in nonprofit organisations.

44

The Role of Recruiting Source Informativeness and Organizational Perceptions in
Decisions to Apply

Ann Marie Ryan

Michigan State University - Department of Psychology

Michael Horvath

Clemson University

S. David Kriska

Walden University

International Journal of Selection and Assessment, Vol. 13, No. 4, pp. 235-249,
December 2005

Although recruitment researchers often discuss influences on decisions to apply for jobs,
few studies assess actual application behavior. This study of individuals who expressed
an interest in a firefighter job revealed that applying was related to recruiting source
informativeness and organizational familiarity. Source informativeness was not related to
self-selection out of the process after application or performance on the selection process,
but was related to perceptions of familiarity and to applicant demographics. Implications
for recruitment are discussed.

45

Recruitment and Selection Practices in Pharmaceutical Industries of Bangladesh: A
Case of Square Pharmaceuticals Ltd.

Eijaz Ahmed Khan

Khulna University, Bangladesh

Business Review, Vol. 4, Nos. 1 & 2, pp. 92-100, July-December 2004

Recruitment is a set of activities an organization uses to attract the candidate
who process the abilities and attitudes needed to help the organization achieve its
objectives. So it is a vital issue of any organization. This study has been conducted to
assess the recruitment and selection practice in Square Pharmaceuticals Limited (SPL).
SPL takes a series of tests, interviews and other checks to select the right people in the
right positions. In this connection some shortcomings are identified in
the recruitment andselection process of SPL. Finally, a constructive analysis has been
done to draw recommendations for the improvements of
tits recruitment and selection practice.

46

CHAPTER-5

ANALYSIS AND INTERPRETATIONS

5.1 Pico’s Recuitment and Selection policies are transparent

5.1.1 Table

Strongly Agree Agree Indifferent Disagree Strongly
Disagree
15 9 0 5 1

Strongly Agree
Agree
Indifferent
Disagree
Strongly Disagree

Figure 5.1.1

Interpretation: This shows that most of the employees at Pico Marketing Ltd says that
they strongly agree with the statement that Pico’s Recruitment and Selection process is

47

transparent to its employees as 15 strongly agrees and 9 agrees with the statement. Only
5 disagree and 1 strongly disagree with the statement.

5.2 Whenever there is a vacancy the same is intimated through all media’s

5.2.1 Table

Strongly Agree Agree Indifferent Disagree Strongly Disagree

10 9 1 7 3

48

Strongly Agree
Agree
Indifferent
Disagree
Strongly Disagree

Figure 5.2.1

they somewhat agree with the statement that Pico uses all the sources of media to
intimate to its employees as 10 strongly agrees and 9 agrees with the statement. Only 7
disagree and 3 strongly disagree with the statement.

49

5.3 Pico’s Recruitment process is fair and unbiased

5.3.1 Table

Disagree
12 7 3 2 6

Strongly Agree
Agree
Indifferent
Disagree
Strongly Disagree

Figure 5.3.1

50

fair and unbiased as 12 strongly agrees and 7 agrees with the statement. Only 3 disagree
and 2 strongly disagree with the statement. And 3 of the employees says indifferent.

5.4 The recruitment process fulfill all the standards of the company

5.4.1 Table

Disagree

20 5 2 3 0

Strongly Agree
Agree
Indifferent
Disagree
Strongly Disagree

Figure 5.4.1

they strongly agree with the statement that Pico’s Recruitment and Selection process has

51

fulfilled the standards of the company as 20 strongly agrees and 5 agrees with the
statement. Only 3 disagree and 2 says indifferent.

5.5 The experience during recruitment process had a positive impact on your
acceptance

5.5.1 Table


10 14 1 4 1

Strongly Agree
Agree
Indifferent
Disagree
Strongly Disagree

Figure 5.5.1

they strongly agree with the statement that had a positive impact on there acceptance in

52

regard to the Pico’s Recruitment and Selection process as 10 strongly agrees and 14
agrees with the statement. Only 4 disagree and 1 strongly disagree with the statement.
And 1 says indifferent.

5.6 The Queries asked during the interview were relevant

5.6.1 Table

Disagree

12 9 2 5 2

Strongly Agree

Agree

Indifferent

Disagree

Strongly
Disagree

Figure 5.6.1

they strongly agree with the statement that during the interviews at Pico relevant
questions are asked to its employees as 12 strongly agrees and 9 agrees with the

53

statement. Only 5 disagree and 2 strongly disagree with the statement. And 2 says
indifferent.

54

5.7 Pico’s strength is its Recruitment and Selection Policy

5.7.1 Table


18 7 0 3 2

Strongly Agree
Agree
Indifferent
Disagree
Strongly Disagree

Figure 5.7.1

its strenght as 18 strongly agrees and 7 agrees with the statement. Only 3 disagree and 2
strongly disagree with the statement.

5.8 Pico is really strict in regard to its Recruitment and Selection Policy

5.8.1 Table


19 8 2 1 0

Strongly Agree
Agree
Indifferent
Disagree
Strongly Disagree

Figure 5.8.1

they strongly agree with the statement that Pico is really strict toward its Recruitment and
Selection policy as 19 strongly agrees and 8 agrees with the statement. Only 1 disagree
and 0 strongly disagree with the statement. And 2 says indifferent.

56

5.9 At the time of Induction the new joinee is told about his duties

4.9.1 Table


3 20 1 4 2

Strongly Agree
Agree
Indifferent
Disagree
Strongly Disagree

Figure 5.9.1

they strongly agree with the statement that according to Pico’s Recruitment and Selection
policy the new joinee is properly told about his/her duties as 3 strongly agrees and 20

5.10 Internal source of recruitments are preferred in Pico

5.10.1 Table

Disagree
6 10 8 5 1

Strongly Agree

Agree

Indifferent

Disagree

Strongly
Disagree

Figure 5.10.1

they strongly agree with the statement that Pico prefers internal sources of recruitment as
6 strongly agrees and 10 agrees with the statement. Only 5 disagree and 1 strongly
disagree with the statement. And 8 says indifferent.

58

5.11 External source of recruitments are preferred in Pico

5.11.1 Table

Disagree
5 10 1 7 7

Strongly Agree

Agree

Indifferent

Disagree

Strongly
Disagree

Figure 5.11.1

Interpretation: This shows that almost same number of the employees at Pico
Marketing Ltd says that they Pico prefers external source of recruitment as 5 strongly
agrees and 10 agrees with the statement. Only 7 disagree and 7 strongly disagree with the
statement. And 1 says its indifferent.

59

5.12 Changes should be made in the Recruitment and Selection Process

5.12.1 Table


6 12 3 7 2

Strongly Agree
Agree
Indifferent
Disagree
Strongly Disagree

Figure 5.12.1

they strongly agree with the statement that in Pico’s Recruitment and Selection process
should be altered as 6 strongly agrees and 12 agrees with the statement. Only 7 disagree
and 2 strongly disagree with the statement. And 3 says indifferent.

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5.13 Transparency in company’s policies

5.13.1 Table

Disagree
15 12 2 1 0

Strongly Agree
Agree
Indifferent
Disagree
Strongly Disagree

Figure 5.13.1

they strongly agree with the statement that the company’s policies are transparent to the
employees as 15 strongly agrees and 12 agrees with the statement. Only 1 disagree and 0
strongly disagree with the statement. And 2 says indifferent.

5.14 Communication with your supervisor

5.14.1 Table

Disagree
10 12 2 3 3

Strongly Agree
Agree
Indifferent
Disagree
Strongly Disagree

Figure 5.14.1

they have a good communication with their supervisors as 10 strongly agrees and 12

5.15 Your overall satisfaction with your job

5.15.1 Table


14 12 0 4 0

Strongly Agree
Agree
Indifferent
Disagree
Strongly Disagree

Figure 5.15.1

they are over all satisfied with the company as 14 strongly agrees and 12 agrees with the
statement. Only 6 disagree and 0 strongly disagree with the statement.

63

6. Summary, Conclusion, Limitations & Recommendations

6.1 Summary

In this study there were 30 employees of Pico Marketing Ltd who responded to the
questionnaire. The answers provided by them were a positive response on the mode of
recruitment. They were satisfied with the whole step by step process. There was very
little negative response and were very few no opinions given by the respondents over the
whole process. So as a fresher they were satisfied with the process and appreciate the
transparency followed by Pico Marketing Ltd in the recruitment process. It is clear from
the above that Pico Marketing Ltd is adopting transparency and well communicated
recruitment process.

6.2 Findings

Pico have a lot of strenghts in recruiting and selection procedure. Findings derived from
question-answer of sample personnel as primary source and company’s book and records
as secondary source. Answer to some important questions on the subject matters has been
presented below:

 The lack of human resource Department but they have human resources planning.
Although after a certain time activities are not monitor properly.
 They have gone through the policy of recruitment and selection but no HR budget
on HR or HR planning.
 Their Job analysis process is not fair. Increment and incentive is depending on
their mental satisfaction. Their HR planning but any kind of dispute all staffs are
responsible for that. The luck of proper work distribution is the main reason
behind that.
 Requisition for employment is not measure accurately. So many qualified people
are recruited but they have a habit of negligence of responsibilities.
 They have informal selection process which is satisfied, but all existing staffs
need to co-ordinate properly by the right hand.
 The exiting procedures are very much time consuming
 Their recruitment and selection transparent.
 They do not keep of finally rejected a resume which is very much important.
 They do not allow any women as Board Member.
 No medical test, no orientation before final placement.

There have been no such weakness in recruiting and selection procedures which mean
that they are selecting right people for their organization. Always remember, educated
and experienced person can give extra ordinary performance all the time. But their
evaluation, time to time correlation and co-operation for betterment are necessary. By a
proper process we can get better but after selection it’s also mandatory to fulfill every
expectation of the employees.

65

6.3 Limitations

As the research is based on a sample, therefore findings may not reveal the factual
information about the research problem, though an utmost care was taken to select the
truly representative sample. Carrying this survey was a great learning experience for me
but I faced some problems, which are listed below:

1. There is small sample size of the study due to organizational constraints.
2. Many of the respondents have not given proper response that makes the data
collection vague to certain extent.
3. The information that is provided by the individual may be biased.
4. Time constraint is the major constraint of the study.
5. Only a small part of industry and small sample size is taken only from the employees
working at delhi branch.
6. Generally the respondents were busy in their work and were not interested in
responding rightly.
7. Respondents were reluctant to disclose complete and correct information about
themselves and the organization
8. Due to lack of awareness it is difficult to get proper data from the employees.
9. The most important point that survey was carried through Questionnaire and the
Questions were based on perception.
10. Mainly the employees working were not that much educated to respond to my
questions.
11. In the end of every month there are some closing details which the employees have
to file to the head, so at that time every one is very busy.

6.4 Conclusion

Materials, People, systems, tools, knowledge, management, equipment, processes, skill
and attitudes all are input for any king of production cycle in an organization. To increase
productivity of any organization they need to develop staffing process properly and
consider the following important ISSUES:

Planning

Motivation Organizing

Managerial
Function s

Staffing Directing

Co-Coordinating Controlling t

Transformation of the demographic makes up of the workforce, including
internationalization, Quality of employee recruitment decision must be ensured,
Recruitment and selection processes are complex and involve human making so that,
there should careful monitoring to minimize subjectivity and ensure fairness, Human is
the most dynamic resources for an organization, getting the best person is a critical task,
Recruitment and selection are an integral component of human resources activities,
which include employees training, development, compensation and employee relation.
To increase productivity, growth and progress, effective and dynamic recruitment and
selection procedures are essential. A qualified person is the beginning of better
performance. All organization needs a strong team to accomplish their goals and
objectives. Without proper recruitment and selection process, it’s too tough to build up
dynamic working group and successive atmosphere for all tasks.

67

6.5 Recommendations

To improve the present ‘Recruitment and Selection Policy” of Pico Marketing Ltd the
following recommendations have been suggested:

 An ideal and independent HR Department should be functioned
 Lengthy and time consuming should be Revised into their policy
 Every recruitment and selection process should be according to job analysis
 As an interviewer at least one women is to be added in the interview panel
 Manpower planning is to be established
 Recruitment policy should be checked from time to time by experts so that
necessary change can be made in the policy
 Recruitment is to be done exclusively under HRD or a single department.
 Preparation and maintenance of service rule is needed.
 Always quality should be kept up and to be set up with the objective of
recruitment and selection procedures to the company objectives.
 They should avoid relative biasness in terms of recruitment.

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7. APPENDIX

7.1 EMPLOYEE QUESTIONNAIRE

Please show the extent of the information you hold to which you agree with the
following statement, by putting a tick in the respective boxes.

R & S: Recruitment and Selection

Strongly agree (SA), Agree (A), Indifferent (I), Disagree (D), Strongly disagree (SD)

SA A I D SD
Pico’s R & S policies are transparent
When ever there is a vacancy the same is intimated
through all media’s
Pico’s Recruitment process is fair & unbaised
The R & S fulfill all the standard of the company
The experience during RP had a positive impact on your
acceptance
The queries asked during the interview were relevant
Pico’s strength is its recruitment & selection policy
Pico’s really strict in regard to its R & S policy
At the time of induction the new joinee is told about his
duties
Internal sources of recruitment is preferred in Pico
External sources of recruitment is preferred in Pico
Changs should be made in R & S process
Transparency in company’s policies
Communication with your supervisor
Your overall satisfaction with your company

What would the company do to enhance your satisfaction as a company employee?

……………………………………………………………………………………………
……………………………………………………………………………………………
……

Name………………….. Age………………. ..……

Gender………………… Experience ………………

“ Thanks for your valuable time and cooperation”

70

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