Project report on depository participant

A
SUMMER INTERNSHIPPROJECT REPORT
ON
“DEPOSITORY PARTICIPANT SERVICE PROCESS”
AT
FORTUNE FINANCIAL SERVICES (INDIA) LIMTED
Submitted to:-
Punjab Institute of Management
In Partial Fulfillment for the Award of Degree of
MASTER OF BUSINESS ADMINISTRATION
Under the Guidance of:- Submitted by :-
Mr. Puneet Sachdeva Tarun Sharma

DECLARATION
I hereby declare that this project report titled “at FORTUNE FINANCIAL SERVICES
(INDIA) LIMITED” Submitted by me to the Punjab Institute of Management,
Punjab Technical University of Post Graduate studies. It is a bonafide work
undertaken by me and it is not submitted to any other university or Institution for
the award of any degree diploma / certificate or published any time before.
2
Date :
Tarun Sharma
Roll No. 2013124

ACKNOWLEDGEMENT
The perfect way to document this project would be to start with acknowledging
all those people who directly or indirectly encouraged, supported me with their
value added inputs without them this project would not have been this better.
To start with I would like to thank Ajay Kumar, branch manager of FORTUNE
FINANCIAL SERVICES (INDIA) LIMTED at New Delhi for giving me an opportunity
to do my project work.
My sincere thanks to my faculty Mr. Puneet Sachdeva sir for helping in me out
various aspects of my project and I would like to thank college management for
coordinating with me during this one month of my project.
Finally I would like to owe my sincere appreciation to all the Employees of the
organization who provided a friendly environment and supported through out my
project.
Mr. Puneet Scahdeva Tarun Sharma
(Assistant Professor) Roll No. 2013124
3

Tentative Chapter Scheme
Chapter No Particulars Page No.
1. Introduction 5
 Introduction 6
 Need for the Study 7
 Objective of the Study 7
 Justification of the Study 8
 Company Profile 8-11
2. Review of Literature 12-13
3. Research Methodology 14-16
4. Description of the Study Area 17-21
5. Presentation of Facts 22
 Depository System 23
 NSDL and CDSL 23-31
 Account Opening 32-34
 Dematerlisaiton 35-39
 Rematerlisaiotn 40-41
 Trading and Settlement 42-45
 Pledge 46
 Transmission of Securities 47
 Transposition of Securities 48
 Freezing and Unfreezing an Account 48-49
 Suspension of an Account 50
6. Data Analysis and Interpretation 51-64
7. Summery Recommendation 65
8. Conclusion 66
9. Bibliography
67
4

INTRODUCTION
The field of financial services in India has entered another stage of development
with a shift in its outlook to integrate with the global markets. Investor
confidence, Quality services, Customer expectation and Satisfaction, Quick
response, Technology integration are the words today.
With liberalization and deregulation, the Indian markets have come out of the
Government curtains. The capital market has made tremendous progress since
then aspect.
Proper market infrastructure, regulatory and legal frameworks are essential
for emerging capital markets to function effectively in a growing world of
financial integration. With the vast investing population in India characterized by
illiteracy and poorly developed and automated stock exchanges which do not
provide enough liquidity and desired level of transparency in operation
Government of India in 1996 enacted the Depositories Act, 1996 to kick start
depository services in India in a planned and systematic manner. Securities and
Exchange Board of India (SEBI) provided the support to the Government’s
endeavor.
A Depository is an organization where the securities of shareholders are held
in an electronic form at the request of shareholder. It is an electronic solution to
problems of dealing in physical form and conducting transactions in capital
market in a more efficient and effective manner.
The Depository holds securities in an account, transfer securities between
accountholders, facilitates safekeeping of securities and facilitates transfer of
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ownership without transfer of securities. Depository system is long prevalent in
the advanced countries and has been playing a significant role in the stock
market around the world. The system is time tested and reliable.
NEED FOR THE STUDY
The study of “Depository Participant Service Process” is done to identify the
effect of depository participant process in the capital market. This research is to
identify how much the investor is feeling confident about the depository
participant process. The study helps us to know about the awareness of
depository process among the investors in the capital market. This study also
helps us to identify that the investor prefer dematerialized form of shares of
physical form of shares.
OBJECTIVES OF THE STUDY
7
The basic objectives of the study are:
 To know and understand the need and importance of scrip less trading in
the capital market.
 To understand the concept of Depository system in India.

 To study the role of a depository participant as a business partner to
Depository with special emphasis on Fortune Financial Services (India)
Limited.
 To evaluate the working of a Depository Participant in accordance with
Central Depository Services (India) Limited (CDSL) guidelines and
determine the ways and means of improving its efficiency.
JUSTIFICATION OF THE STUDY
The selected topic was “Depository Participant Service Process”. The investor
investing in the stock markets want a process that is secure and easy. Investors
will invest their money in the financial instrument when they have proper
knowledge of the instrument and they feel it is secure.
In this connection the survey was conducted on the “Depository participant
service process” to identify the knowledge of investors about stock markets,
depository participants and their preference for holding the shares in
dematerialized form or physical form.
Depository study is made in real working environment and emphasis is given on
various intricacies under the Depository Participant operational work at Fortune
Financial Services (India) Limited.
COMPANY PROFILE
Business Profile
Fortune Financial Services India Ltd. is a financial services company. It was incorporated
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as a private limited company on Jun. 14, 1991 and was converted into a public limited
company with the present name on Oct. 20, 1994.
The company provides financial services including investment banking, stock broking
and distribution, corporate advisory, DP services and commodities broking. It is a
`category 1` merchant banker and a corporate member of the Mumbai Stock Exchange
and the National Stock Exchange. It has Multi Commodity Exchange of India and
National Commodity & Derivatives Exchange memberships and is also a DP with Central
Depository Services India.
In 2007, the company was associated with issues related to external commercial
borrowings and foreign currency convertible bonds. Fortune Equity Brokers India and
Fortune Commodities & Derivatives India are subsidiaries of the company.
The registered office of the company is located at K.K. Chambers, 2nd Floor, Sir P.T.
Marg, Fort, Mumbai-400001.
SERVICES OFFERED BY FORTUNE FINANCIAL
(INDIA) LIMITED
9
Stock Broking:
Fortune is a corporate member of the Bombay Stock Exchange Ltd (BSE). Fortune's
subsidiary Fortune Equity Brokers India Limited ("FEBIL") is a corporate member of the
National Stock Exchange of India Ltd. (NSE). With a dedicated trading desk of 15 traders,
the company focus on providing our institutional, HNI and retail clients with
personalized services to facilitate the execution of buy and sell orders in a flawless and
efficient manner on both the BSE and NSE.

We offer the following range of services relevant to market intermediation:
BSE – Cash Market Segment / Futures & Options
NSE – Cash Market Segment / Futures & Options
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CDSL Depositary Participant
Investment Banking:
Fortune focuses on mid-market corporate clients by offering corporatefinance, issue
management, mergers, acquisitions and corporate advisory and fund raising advisory
services.
Distribution of Financial Products:
Fortune is a leading distributor of financial products through its proprietary network of
experienced professionals providing personalized attention and customized solution to
investors based on their risk-return profile.
Depository Participant Services:
Fortune Financial Services (India) Limited is a Depository Participant CDSL. Its DP-ID is
44500. It has dedicated client service teams in Mumbai, Goa, Hyderabad, Pune & Delhi.

Chapter 2
Review of
Literature
12

REVIEW OF LITERATURE
M.T. Raja and Varshamarathe (2011) conducted study on Transaction cost for
equity shares in India.The main objectives of the study was to analyse the cost of equity
shares transaction in physical mode and demat mode. He found that the average cost
for the FII in India is lower than stock market like Singapore, china, and Thailand. Due to
dematerialization the transaction cost of FII have comedown by 60 % and for mutual
fundsby 75%.
Malabikadeo (2009) conducted a study on depository ordinance: a new
dimension of capital market reform. The objective of the study deals with operations,
functions and benefits of depository system. She concluded that introduction of
depository system would take awayof the ailments facing the present style, making the
trading in scrip’s fool proof, would serve as a panacea and will ultimately pave the way
for emergence of highly efficient capital market. However improved banking system,
adequate infrastructure and fast information technology are all going to play a crucial
role in the success of depositorysystem in India.
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Chikodikar (2007) studies undertaking dematerialization and the objectives
framed was demat process and have detailed discussion on demat system-its meaning
advantages, demat charges (price) depository and depository participants. He found
that the electronic trading and trading of securities is a step in the right direction,
paperless trading will prove to be boon to the stock market in the years to come.
C.R. Ramana(2006)conducted study on join in band of electronic trading in
securities .He puts vision at the electronic system of security demat and remat its
features and protocol. He explained the procedure to sell and buy technique of
securities in the demat form.
Chapter 3
14

Research
Methodology
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METHODOLOGY
The project has been done in real working conditions at the Fortune Financial Services
(India) Limited’s department located at Connaught Palace (Delhi) with practical
exposure for the various processes carried out by DP service division.
Information has been obtained through Primary and Secondary sources.
Primary Sources:
 Knowledge obtained in the training session at Fortune Financial Services (India)
Limited learning center where the trainees are introduced to the basic
functioning of a Depository Participant.

 Personal interaction with the employees of Fortune Financial Service (India)
Limited who were involved in the provision of various services.
 Filled Questionnaire which is used to gather investor’s views about depository
system’s services in India. The sampling method used was basically convenience
sampling.
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Sample Size:
The study is based on sample size of 500 people who want to open demat account in
Fortune Finance Services (India) Limited.
Secondary Sources:
For this project secondary data is also used. Secondary data is the data compiled by someone
other than the user. It includes published data in the form of documents, research papers, web
pages and other organizational records.
It is recommended to use secondary data in order to avoid duplicating of effort, running
up unnecessary costs, and tiring of informants.
Types of secondary data used
In this project the secondary data used was of the following types
1. Internal secondary data: the data which is available within the organization was
obtained from the website of Fortune Financial Service(India) Limited i.e.,
“https://www.ffsil.com”
2. External secondary data: the data which is obtained from sources external to the
organization as commercial publications, government publications, professional
organizations, trade association’s professional marketing research agencies etc.
All secondary data used in this project was in the electronic form, and was obtained
from the internet.

Computerized databases used in this project
1. Bibliographical data base: It is the one which is obtained from journals, government
publications, magazines, newspapers etc. Such online publications were accessed to
obtain definitions of terms used in this article.
2. Full text database: It was obtained from the websites of NSDL and CDSL to get the
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details of working of depository.
3. Collection of updated information from the internet.
Chapter 4

Description of the
Study Area
DESCRIPTION OF THE STUDY AREA
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Depository:
A Depository is an organization where the securities are kept in the electronic
form. At present there are two depositories in India namely NSDL promoted by NSE, and
CDSL promoted by BSE.
Depository Participant:

A Depository Participant is an authorized agent of depository who effects the
transactions as per the instruction of the client. Fortune Financial Services (India)
Limited is one of the Depository Participants of CDSL.
Depository interacts with its clients/investors through its agents called depository
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participants.
For any investor/client to avail the services provided by the Depository, he has to
open Depository account, known as Demat a/c, with any of the Depository Participants.
Depository can in many ways be compared to a bank. Securities of the investors
are held in electronic/book entry form by the Depository. Apart from holding the
securities, Depository also provides services related to transactions in securities. Several
consider the Depository to be another custodian. But the depository has an advantage
over the custodian – the Depository can transfer the Beneficial Ownership of the
Securities, legally, which a custodian cannot do.
Demat Account Opening:
A Demat account is opened on the same lines as that of a Bank Account.
Prescribed Account opening forms are available with Depository Participants which to
be filled by clients. Standard Agreements are to be signed by the Client and the DP,
which details the rights and obligations of both the parties.

Along with the form the client requires to attach photographs of
Accountholder, attested copies of proof of residence and proof of identity needs to be
submitted along with the account opening form.
In case of Corporate clients, additional attachments required are – true copy of the
resolution for Demat a/c opening along with signatories to operate the account and true
copies of the Memorandum and Articles of Association is to be attached.
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Services offered by Depository:
 Dematerialization is converting physical certificates to electronic form.
 Dematerialization is reverse of demat, getting physical certificates from the
electronic securities.
 Transfer of securities, change of beneficial ownership.
 Settlement of trades done on exchange connected to the Depository.
 Pledge/Hypothecation of demat shares.
 Electronic credit in public offering of the companies.
 Non-cash benefits like Bonus/Rights-direct credit into the electronic form.
Number of Depositories in the country:

 National Securities Depository Services Ltd. (NSDL)
 Central Depository Services Ltd. (CDSL)
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Chapter 5
Presentation of
Facts
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DEPOSITORY SYSTEM
The chief players in a depository system are the Depository, Depository Participant,
Clearing Corporation, Clearing Member and Registrar and Transfer Agent.
DEPOSITORY:
According to section 2(e) of the Depository Act, 1996
“Depository means a company formed and registered under the Company’s Act
1956, and which has been granted a certificate of registration under section 12(1A) of
Securities Exchange Board Of India Act, 1992.”
The Act defines a Depository as
‘An organization where securities of a shareholder are held in the form of electronic
accounts in the same way as a bank holds money. The depository holds electronic
custody of securities and also arranges for transfer of ownership of securities on the
settlement dates.’
NSDL AND CDSL
The two depositories registered under the act are the NSDL(National Securities
Depository Limited) and CSDL(Central Depository Services Limited).
NSDL(National Securities Depository Limited):

NSDL is the first Depository in India. It was registered on 8th June 1996 with the
Securities and Exchange Board of India. It was set up as a result of Depositories Act,
1996 as a public limited company and promoted by the Industrial Development Bank of
India (IDBI), Unit Trust of India (UTI) and the National Exchange (NSE) to facilitate
trading and settlement of securities in dematerialized form.
The NSDL system is designed in such a way that a clearing member can give and
take delivery in electronic form only if he opens a special account called the clearing
account with the participant.
The launch of NSDL is a significant reform in the capital market and shall play a
crucial role in driving market efficiency. The growth was slow in the beginning but
gathered momentum when SEBI came out with notification regarding compulsory
settlement of transactions in selected scrips in demat form by financial institutions. The
number of securities which was originally restricted to eight was enhanced progressively
and retail investors were also roped in compulsory settlement of selected scrips in
demat form. The concept received a major boost when SEBI introduced the UNIFIED
SEGMENT CONCEPT. Rendering the delivery of demat securities in physical segments as
‘goods’. It was the decision of SEBI that required individual investors to accept demat
shares and necessitated the opening of DP accounts. As a result the investors accounts
with NSDL through various Depository Participant showed a dramatic spurt.
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The functions of NSDL include:
 Account Opening
 Dematerialization
 Rematerialization
 Settlement and Clearing
 IPOs
 Corporate Benefits

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 Pledge and Hypothecation
CDSL (Central Depository Services Limited):
The Depository Act 1996 introduced a multi depository framework for scripless
settlement. The Stock Exchange, Mumbai with the country’s leading banks like Bank of
Baroda, Bank of India, HDFC Bank and SBI has promoted the Central Depository
Services Limited, India’s second depository for dealing in securities in electronic form.
CDSL had an initial paid up capital of 100 crores. Securities and Exchange of India (SEBI)
has granted the certificate of registration under regulation 7 of SEBI (Depositories and
Participants) regulations, 1996 to CDSL on 19th August,1998. CDSL has thus become the
second depository in the country.
The objectives of this depository are to:
 Accelerate the growth of scripless trading.
 Make a major thrust in individual investor participation in the depository.
 Create competitive environment, which will be responsive to the users and
demands.
 Enhance liquidity.
DEPOSITORY PARTICIPANT:
Depository Participant is the agent of the Depository and is the interface between
the depository and the investor. According to SEBI guidelines, financial institutions,
banks, custodians, stockbrokers etc can become Depository Participants.

SCHIL is the first participant registered with NSDL. In order to avail the services of a
depository, an investor has to open an account with a depository through a DP just like
a person opening an account with the branch of a bank. A DP is responsible for
maintaining the securities accounts of the investors and handling it in accordance with
the investor’s instructions.
Depository Participant is the key player in the system, which acts as an agent of the
Depository and is in fact the customer interface of depository. It opens the accounts of
the investors, facilitates dematerialization, settle trades and effects corporate actions.
The segments in DP business include five main businesses:
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Account Opening:
Opening of an account in the name of the client, whose holdings are held in the
same way as in a bank.
Dematerialization:
The process of conversion of holdings from physical form to electronic form.
Rematerialization:
The process of conversion of holdings from electronic form to book entry form.
Trading and Settlement:
Trading and Settlement of market and off-market trades.

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Pledge and Hypothecation:
Facilitating pledge of securities and to provide electronic credit of new share allotments
such as bonus, public issues, rights etc.
ACCOUNT OPENING
ELIGIBILITY FOR BEING A DEPOSITORY PARTICIPANT:
As per SEBI (Depositories and Participants) Regulations, 1996, the following
categories are eligible to become DPs.
 Public Financial Institution as defined in section 4A of the companies Act, 1956.
 Bank included in the Second Schedule of the RBI Act, 1934.
 RBI approved foreign banks operating in India.
 State Financial Corporation established under section 3 of SFC Act, 1951.
 Institution engaged in providing financial services, promoted by any of the
institutions mentioned above, either jointly or separately.
 Custodian of Securities who has been granted certificate of registration under
section 12 (1A) of SEBI Act.
 Clearing Corporation or Clearing house of Stock Exchange.
 The Stockbroker, who has been granted certificate of registration under section
12 (1) of SEBI Act, provided that:
(a) They have a minimum net worth of Rs.50lakh.
(b) Aggregate value of the Portfolio of securities held in dematerialized form in a
depository through each stockbroker should not be more than 25 times his
net worth.
 Non-banking Finance company provided that:

(a) They have a minimum net worth of Rs.5lakh, if they wish to act as a DP only on
behalf of themselves and not on behalf of any other person.
(b) They have a minimum net worth of Rs.50crore in addition to the net worth
specified by any other authority, if they wish to act as DP on behalf of any other
person.
The Regulations empower CDSL to set its own selection criteria in the Byelaws.
Thus the applicants must also comply with the following admission criteria stated in the
Byelaws:
 The applicant should have a minimum net worth of Rs.1.5crore.
 The applicant should not have been convicted in any of the five years
immediately preceding the filing of the application in any manner involving
misappropriation of funds and securities, theft, embezzlement of funds,
fraudulent conversion or forgery.
 The applicant should not have been expelled, barred or suspended by SEBI, self-regulatory
organization or any stock exchange.
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CLEARING CORPORATIONS:
The clearing corporation provides clearing services and is responsible for the clearing
and settlement system for its clearing members and investors to settle the trade of
Depository System. The National Securities Clearing Corporation Limited(NSCCL) is a
wholly earned subsidiary of NSE.
It coordinates between

The exchange for executed trades, clearing members and custodians for bringing in the
necessary funds and securities for settlement.
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Clearing banks for settlement of funds.
Depository for security settlement.
REGISTRAR AND TRANSFER AGENT:
The registrar and transfer agent(RTA) is a critical link between Issuer Company, Stock
trader and Investor. Whether it is a primary market, public issue or a secondary market
trade, role of RTA is important as issue of securities or transfer of securities is done
through this agency.
The scope of work for registrars to issue and share transfer agents for securities
admitted in the depository system are under:
 Maintaining of folios in the depository.
 Updating of data downloaded by the depository on a periodical basis.
 Confirmation of updating to depository on a daily basis.
 Scanning of front and back of share certificate before dematerialization.
 Issue of certificates on rematerialisation.
 Jobs relating to public issues.
CLEARING MEMBER
Clearing members are persons who have been admitted as members by a clearing
corporation. Which has been admitted as a user by the depository. He has to open a
clearing member account with a participant.

Clearing member account is held with a DP by the clearing member of a clearing
corporation, for the purpose of carrying out clearing and settlement functions in respect
to electronic trade.
BENEFITS OF TRADING AND SETTLEMENT UNDER DEPOSITORY SYSTEM:
In the Depository system, the ownership and transfer of securities takes place by
electronic book entries. At the outset, this system rids the capital market of the dangers
of handling of the paper. That is not all, the Depository provides other direct and
indirect benefits like:
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Benefits to and Investor:
 Reduction of risk associated with physical scrips.
 No stamp duty on transfer.
 No bad deliveries.
 No loss/theft/forgery/fake.
 Reduced transaction costs.
 Quick settlement cycles (T+5 settlement)
 Improved liquidity of stocks.
 Electronic credit in IPO’s, Rights and Bonus.
 Fungibility of Dematerialised Holdings.
 Holdings and transactions leading to better controls.
 Increasing immediate transfer and registration of securities liquidity of stocks
with the investors and consequence turnover.
 Pay-in and pay-out out of funds are on the same day for scripless trading.
 Reduction in rate of interest on loans granted against pledge of dematerialized
securities by many banks.

 Faster receipt of benefits and rights resulting from corporate action.
 Protection of shareholders rights from timely communication from
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issuers/registrar.
Benefits to Clearing Member:
 Enhanced liquidity, safety and turnover on stock market.
 Opportunity for development of retail brokerage business.
 Ability to arrange pledges without movement of physical scrip and further
increase overall level of trading activity, liquidity and profit.
 Improved protection of shareholders rights resulting from more timely
communication from the issuer.
 Reduced transaction costs through greater efficiency.
 Elimination of forgery and counterfeit with attendant reduction in settlement risk
from bad deliveries.
 Provide automation to post trade processing.
 Standardization of processing.
 Bringing efficiency to the market place.
 Improved cash flows.
Benefit to issuer Company:
 Improved efficiency of registrar and transfer agents.
 Efficient communication with investors.
 Updated list of shareholders on a weekly basis.
 Reduction in printing and dispatch costs for new issues and transfers resulting in
savings.
 Better image with global investors.
 Up-to-date knowledge of investor’s name and address.
 Corporate image and awareness.

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Benefits to Economy/Country:
 Growing and more liquid capital markets to provide financing and development
stemming more efficient post trade systems with reduced transaction costs.
 Increase in competitiveness in the international market place and attracting
investors and fund managers by complying with stipulated international standards
calling for an efficient and risk free trading environment.
 Great transparency in the market.
 Prevents addition of more paper in the market.
 Results in increased confidence of investors.
 Results in integration of domestic market to world capital market.
 Reduction of settlement risks and frauds.
SERVICES OF OFFERED BY A DEPOSITORY PARTICIPANT:
 ACCOUNT OPENING
 DEMATERIALISATION
 REMATERIALISATION
 TRADING AND SETTLEMENT
 TRANSFER OF SECURITIES
 PLEDGE
ACCOUNT OPENING:
An investor who wishes to operate in electronic mode will have to open an account
with any of the depository participant of his choice, who is a business partner of NSDL.
There is no restriction on the number of accounts that an investor can open with the
DP/DPs. The investor can open an account by filling an account opening form with the
DP. He has to sign an agreement with the depository participant.

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There are basically 3 types of accounts.
 Beneficiary Account
 Corporate Account
 Clearing Member Account
Procedure for opening a Beneficiary or a Client Account:
 The individual is required to fill in an account opening form available at various
ISC’s (Investor Service Centre) of the DP requesting the DP to open an account in
his/her name or names.
 The account should be opened in the same name/names as it appears on the share
certificates.
 The client has to submit the filled up form along with the requisite documents as
specified by the DP.
 The client is required to furnish details regarding the bank name, the branch
address, PAN/GIR number, bank account number and tax deduction status.
 If client is an NRI investor, details regarding the foreign address, RBI reference
number and RBI approval data are to be furnished.
 If client is a minor the Guardian details (name and address) and the minor’s date
of birth are to be provided.
 If the client wishes to have a nominee the nominee details (name and address) are
to be provided.
 In case of joint holders the names of all the holders, their father/husbands name
and their PAN/GIR numbers have to be specified.
 An agreement is executed with the DP.
 The DP verifies for completeness of the form and enclosed documents.
 If all the information about the client is in accordance with the original
documents, the account is opened and an account number called the client Id is
given to the client.
 This client Id along with the DP is unique.
 The client has to quote this client id in all future correspondence with the DP.

 The signatures of all the holders are scanned and stored for future verification.
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Account Opening for Corporates:
 Corporate Account may be a house or a non-house account. A house account is
the participant’s own beneficiary account held in its own system for the purpose
of holding its own securities.
 Non-house corporate may be financial institutions, Foreign Institutional Investors,
Body corporate, Mutual Fund, Trust or Bank.
 Procedure is same as that of an individual client.
 Corporate have to furnish additional documents like the company board
resolution, the Memorandum of Association and the Articles of Association.
 The signatures of all the authorized signatories are scanned and stored for future
verification.
Procedure for Opening a Clearing Member Account:
A Clearing member may be a broker or an intermediary between a broker and the
clearing corporation. Clearing member account is an account held with the participant
by a clearing member of a clearing corporation for the purpose of carrying out clearing
and settlement function in respect of electronic trades.
A clearing member’s account consists of three parts:
1. Pool Account
2. Delivery Account
3. Receipt Account

Pool Account means account of a clearing member maintained with a participant, which
is used for transfer of the securities from accounts of the client to the clearing
corporation to the accounts of clients in case of purchase of securities.
Delivery Account means the account of the clearing member maintained with the
participant for receiving securities, from the pool account and transferring the same to
the clearing corporation.
Receipt Account means the account of the clearing member maintained with the
participant for receiving securities and transferring the same to the pool account.
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Dematerialisation process:
Whenever an investor wishes to dematerialize the securities, he or she has to fill a
Demat request form (DRF) provided by the depository participant (DP) for
dematerialisation of shares. The form is submitted along with the physical certificates.
Each security comes with a unique International securities identification number (ISIN)
& each different ISIN requires a different request form to be furnished. The process of
Dematerialization involves the following steps:
 Investor submits Physical Share Certificates with the DRF to the DP.
 The depository is intimated of the request by the DP.
 The certificates are submitted to the Issuer company’s registrar
 The Dematerialization request is confirmed by the registrar
 Registrar than updates accounts after Dematerialization and informs the depository
of the completion of the process
 Depository updates accounts and information is passed on to the DP
 Investor’s Demat account is updated by the DP.

Prerequisites for Dematerialisation Request:
1. The registered holder of the securities should make the request.
2. Securities to be dematerlialized must be recognized by NSDL eligible. In other
words, only those securities whose ISIN has been activated by NSDL, can be
dematerialized.
3. The company/issue should have established connectivity with NSDL. only after
such connectivity is established that securities of that company/issuer are
recognized to be available for dematerialization.
4. The holder of securities should have a beneficiary account in the same name as it
appears on the security certificates to be dematerialized.
5. The request should be made in the prescribed dematerialized request form.
PROCEDURE FOR DEMATERIALISATION OF PHYSICAL STOCK:
 No requests for Demat should be entertained for a person other than the
registered shareholder in the books of the company.
 The client will submit a request to the Depository Participate in the
dematerialisation request form for dematrialisation along with the certificates of
securities to be dematerialized. Before submission, the client to deface the
certificates by writing “surrendered for Demat”.
 The Depository Participant will verify that the form is duly filled in and the
number of certificates, number of shares and the security type (Equity,
Debentures etc) are given in the DRF (Demat Request Form).
 In case securities are not in order they are returned to the client and
acknowledgement is obtained. The Depository Participant will reject the request
and return the DRF and certificates in case.
 If the ISIN of the certificate surrendered, pertaining to a single DRF is not the same.
36

 In case the certificates are mutilated, or they are defeated in such a way that the
material information is not readable, the participant will reject the
Dematerialisation request. He may advice the client to send the certificates to the
Issuer/R&T agent and get new shares in lieu thereof.
 The Participant must verify the nature of the security, its paribus status with
reference to the list of ISIN (International Security Identification Number) codes
available with it. Wrong allocation may result in avoidable losses to the clients. The
ISIN is entered in space provided for it in the Dematerialisation request form.
 If parts of the certificates pertaining to a single DRF are partly paid-up the
participants will reject and return the DRF along with the certificates. He may
advice the client to send separate request for the locked-in certificates. Also
certificates locked-in for different reasons should not be submitted together with a
single DRF.
 In case the securities are found in order the details of the request as mentioned in
the form are entered in the DPM and Dematerialisation request number will be
generated by the system.
 The DRN so generated is entered in the space provided for the purpose in the DRF.
 A person other than the person who entered the data should verify details
recorded for the DRN. The participant then releases the request to DM.
 The DM forwards the request to the Issuer/R&T agent electronically.
 The participant will punch the certificates on the company name as shown in the
Annexure-II-B so that it does not destroy any material information on the
certificate.
 The participant will then dispatch the certificates along with the request form and
a covering letter like Annexure-II-C to the Issuer/R&T agent.
 When the Issuer/R&T agent confirms acceptance of the request form for
Dematerilaisation the DM electronically authorize the creation of appropriate
credit balances in the client’s account.
 The DPM will credit the client’s account automatically.
37

 The Participant must inform the client the changes in the client’s account following
38
the conformation of the request.
Procedure for Dematerialisation of Primary Issue:
An investor while applying for a primary issue has to indicate the option to receive
allotment of securities in electronic form in the application. The account number of
the investor and the participant’s identification number with NSDL also have to be
mentioned in the application form.
 On allotment, the Issuer/R&T agent allocates the securities to NSDL. The
Issuer/R&T agent in the DPM uploads this information.
 The DM downloads the allodation of securities to the ‘relevant clients’
accounts in the DPM.
 The participant informs the client accordingly.
 In case where allocation will not be credited to the client’s account due to
incorrect account number, the same is booked to the suspense account at the
DPM.
 A report is generated of all allocation booked to the suspense account.
 Manual processing is undertaken in resolving the allocations booked to
suspense account. Each allocation is checked separately. This involves follow
up with the Issuer/R&T agent to find the right beneficiary.
 Once the right beneficiary accounts traced, the right booking is reported to the
DM. The allocation is moved out of the suspense account and the DM Credits
the right account.
 If the correct beneficiary account cannot be traced for more than fifteen days,
the Issuer/R&T agent will be asked to post physical certificates to the
concerned investors and the suspense balance will be reduced to zero.

39
Precautions:
 Holdings in those securities that have not yet been admitted for
demateralisation by NSDL cannot be dematerialized. List of securities admitted
for demateralisation should be verified before defacing the securities.
 Holdings in street name cannot be dematerialized. A new procedure is in place
for transfer &demat to be done together.
 The combination and sequence of names of holders as printed on the physical
certificate should be identical with the names initiating the dematerialisation
request.
 Separate dematerialisation request will have to be filled for locked-in and free
holdings.
 Separate dematerialisation requests will have to be filled for fully paid up and
partly paid up holdings.
 Separtedemateralisation requests will have to be filled for holdings in the
different ISINs of a company.
Reasons for Rejection:
The Depository Participant, for the following reasons that reject the Demat request
forms.
 If the client ID not mentioned.
 If the holder’s signature is missing.
 If the pattern of the names on the application are in mismatch with that on the
securities.
 If the name itself is in mismatch with that on the securities.
 If the quantity of shares in the application are in mismatch with that of the
securities.
 If the client ID is incorrect.
 The scrip is not under Dematerialisation.

 If the number of share certificates does not tally with the number specified on
40
the application.
 If details such as folio, distribution numbers are not mentioned.
 If the shares are warrant Equity Shares or Debentures.
 Any other reason.
 If two ISINs are mentioned on the same DRF.
 If the client ID is not active.
 If the DRF is received without the share certificates.
 If the application form is already rejected.
REMATERIALISATION
Rematerialisation is the process of issuing physical securities in place of the securities
held electronically in book-entry form with depository. Under this process, the
depository account of a beneficial owner is debited for the securities sought to be
rematerialized and physical certificates for the equivalent number of securities are
issued.
A beneficial owner holding the securities with a depository has a right to get his
electronic holding converted into physical holding at any time. The beneficial owner
desiring to receive physical security certificates in place of the electronic holding should
make a request to the issuer or its R&T Agent through his DP in the prescribed
Rematerialisation Request Form (RRF).
Prerequisite to a Re-materialisation Request:
1. The beneficial owners of the securities should make the request.
2. There should be sufficient free balance of securities available in the beneficiary
account to honour the re-materalised request.

41
Re-Materialisation Process:
1. The DP should provide re-materialisation request forms(RRF) to clients.
2. The client should complete RRF in all respects and submit it to the DP.
3. The DP should check RRF for validity, completeness and correctness. In
particular, the following points should be checked.
 There is sufficient free balance available in the client’s account to honour
the rematerialisation request.
 The name of the client on RRF is exactly the same as that in the client
account.
 In case of joint holding, the order of names appearing in RRF is the same
as in the client’s account.
 Details like security, face value, issuer’s name and lock-in status are filled-in
correctly.
 The client has indicated his option to receive physical certificates either in
jumbo lot for the entire quantity requested or in market lot.
 Separate RRF are submitted for
 Free and locked-in securities
 Securities locked-in for different reasons
 Each ISIN
 Securities of different paid-value and
 Each client account
 RRF is signed by
 The sole holder in case of single holding
 All joint holders in case of joint holding
 Authorized Signatories in the case of corporate accounts,
 Constituted attorney in the case of NRI accounts
4. If RRF is not found in order, the DP should return the RRF to the client for
rectification.

5. If RRf is found in order the DP should accept RRF and issue an acknowledgement
42
to the client.
6. DP Should enter the re-materialisation request in DPM. DPM will generate a
remat request number (RRN) which should be mentioned on RRF.
7. An authorized person, other than one who entered the RRF details in DPM,
should verify the details of RRN and release a request to the depository.
8. The DP should complete the authorization for RRF to the issuer or its R&T Agent
for re-materialisation. The DP should forward RRF to the issuer or its R&T Agent
within seven days of accepting it form the client.
9. The issuer or its R&T Agent should verify the RRF for validity, completeness and
correctness. It should also match the deals with the intimation received from the
depository against the same RRN.
10. In case the issuer or its R&T Agent finds RRF in order, it should confirm the remat
request the issuer or its R&T Agent should then proceed to issue the physical
security certificates and dispatch them to the beneficial owner.
11. The DP, on receiving confirmation of debit entry in DPM, should inform the client
accordingly.
The entire process takes a maximum of 30days. No trading is possible on the
securities sent for remat.
TRADING AND SETTLEMENT IN DEPOSITORY MODE:
Trading in Dematerialized securities is different from trading in physical securities
and trade in one form cannot be settled in another form.
However, SEBI has announced that with effect from 6th April, 1998, dematerialized
securities can be delivered against obligation in the physical market of both NSE and
BSE. This means an investor who has sold securities in physical market can deliver either
physical or dematerialized securities. But physical securities cannot be delivered against
obligation in the market for dematerialized securities.

Currently, dematerialized securities can be traded on NSE and BSE. All trades done
in Depository segment with effect from 15th January, 1998 should follow Rolling
Settlement Cycle.
43
Rolling Settlement (T+3):
In case of Rolling Settlement Cycle, the accounting period is reduced to one day.
This means that if the broker executes the transaction on Monday, settlement of the
same will be on Thursday. Similarly, for trades executed on Tuesday, settlement will be
on Friday and so on.
Procedure for Selling Demat Securities:
The procedure for selling Demat securities is very simple. After selling the securities one
would instruct his/her DP to debit his/her account with the number of securities sold by
him and credit his/her broker’s account. This delivery instruction has to be given to
his/her DP using the delivery instruction slips given to him/her by his DP at the time of
opening the account.
Procedure for selling securities is as follows:
1. You sell securities in any of the stock exchanges linked to NSDL through a broker.
2. You give instructions to your DP to debit your account and credit the broker’s
account.
3. Before the pay-in day, your broker gives instruction to its DP for delivery to
clearing corporation.
4. Your broker receives payment from the stock exchange (clearing corporation).
5. You receive payment from the broker for the sale of securities.

Procedure for Purchasing Demat Securities:
For receiving Demat securities one may give a one time standing instruction to
his/her DP. This standing instruction can be given at the time of account opening or
later. Alternatively, one may choose to give separate receipt instruction every time
some securities are to be received. The transaction relating to purchase of securities are
summarized.
Procedure of purchase securities is as follows:
 You purchase securities through a broker.
 You make payment to your broker who arranges payment to clearing
44
corporation on the pay-in-day.
 Your broker receives credit of securities in its clearing corporation on the pay-in-day.
 Your broker gives instruction to its DP to debit clearing account and credit your
account.
 You receive shares into your account. However if standing instruction are not
given at the time of opening the account you will have to give instructions to
your DP for receiving credit.
 You should ensure that your broker transfers the securities from its clearing
account to your depository account before the book closure. If the securities
remain in the clearing account of the broker the company will give corporate
benefit (dividend or bonus) to the broker. In that case you will have to collect the
benefits from the broker.
 Trading in dematerialized securities can be bifurcated into market and off-market
trades.
Market Trades:
Market trades are those trades that are executed on the stock exchanges and are
cleared and settled through the clearing corporation. For the purpose of NSDL

operations, trades, which are negotiated and subsequently reported to the stock
exchange for being cleared and settled through the clearing corporation, is also treated
as Market Trades. Market trades can be settled only through a clearing member. Any
clearing member intending to participate in Depository segment of the market has to
open a special clearing member account with a participant. If the clearing member is
itself is a participant, the account can be opened in its own participant set-up. When
clients sell securities, securities are moved from the client’s account to the pool account
of the member. At the time of pay-in the securities are moved to the clearing
corporation based on the net obligation of the clearing member. Invariably, the retail
clients use the services of the selling broker as a clearing member for settlement of their
transactions.
However, the facility for using a clearing member other than the broker who
executes the orders is available. In such cases the client will indicate the clearing
member at the time of placing order. If the clearing member accepts the trade, the
trading member who executed the transaction to the clearing members transfers their
net obligations to the clearing corporation. On the payout day, the clearing corporation
will credit the pool amount of the clearing member with net receivables by the clearing
member.
The clearing member will then give instructions for transferring the balances from the
pool account to the buying client’s accounts.
45
Off-Market Trades:
Off-Market Trades are those trades that are cleared and settled through the
clearing corporation or the clearing house.
Off-Market Trades are deals generally for bulk quantities, which are negotiated
outside the trading system of stock exchange between trading members directly. If

these trades are subsequently reported to the stock exchange and cleared through the
clearing corporation, they are not treated as Off-Market Trades. Off-Market Trades
result in transfers from one beneficiary account to another beneficiary account and
between a beneficiary account and the house account of a participant.
46
PLEDGE
NSDL provides beneficial owners with the facility Pledge/Hypothecate securities held
in Dematerialized form.
Procedure for creating a Pledge or Hypothecation:
When the beneficial owner intends to create a Pledge or Hypothecation on a security
owned by him, he should make an application the DP who has an account in respect of
such a security.
The details regarding the quantity of shares to be pledged and the time period have to
be furnished.
The DP shall after making a note in its records of the notice of pledge and
hypothecation, forwards the application of the beneficial owner to the depository.
On receipt of such application the depository shall make investigation as it may consider
necessary and if approves the creation of pledge or Hypothecation, it shall enter the
particulars in its records and intimates the DP.
The DP in turn informs the beneficial owner.
If the depository rejects the creation of Pledge or hypothecation it shall record the
reasons for such disapproval and intimates the DP, who in turn inform the beneficial
owner.
 The Participant without the concurrence of the pledge shall affect no transfer of
securities, in respect of which notice of pledge or entry is in force.

 The Pledged securities are booked in favour of the Pledge, who can releas e the
pledge once the pledgor repays its loan.
 If the pledgor fails to repay the loan, the pledgee can invoke the pledge in
47
accordance with the pledge deed.
 On invoking the pledge, the securities will get transferred to the Pledgee’s
account and in its name immediately.
 The pledgor can close pledge by making an application to the DP after
repayment of the loan to the pledgee.
OTHER SERVICES OFFERED BY A DEPOSITORY PARTICIPANT:
 TRANSMISSION OF SECURITIES
 TRANSPORTATION OF SECURITIES
 UNFREEZING OF AN ACCOUNT
 FREEZING OF AN ACCOUNT
 SUSPENSION OF AN ACCOUNT
TRANSMISSION OF SECURITIES
Transmission of securities can be categorized into 2 parts:
 Transmission of Securities: In the event of death of any of the joint holders, in
which case, the other existing joint holders can get the securities transmitted in
their favour by producing the death certificate. The existing joint holders have to
open a new account with a participant.
 Transmission of Securities: In the event of death of a sole trader, in which case,
the claimants/successors/legal heirs can get the securities transmitted in their
favour by submitting the relevant legal documents to the Participant. The

claimants/legal heirs/successors should open an account with a participant to
get securities transmitted in their favour.
48
TRANSPOSITION OF SECURITIES
The Companies Act, 1956 permits joint holding of shares. When shares are issued
in physical form, names of all the joint holders are printed on the share certificates. All
the joint holders are recognized as members of the company. However the company
will deal the member whose names appeared first among the joint holders for payment
of dividend and delivery of documents/communication/notices. The joint holders are
entitled to change the sequence of names by making a written request to the company.
This does not constitute a transfer changing the sequence of joint holders is called
‘Transposition’. However transposition is to be availed for entire holding in a folio and
not allowed for part holding.
If the same set of joint holders held securities in different sequence of names,
these joint holders were earlier required to open different Depository account in NSDL
depository system. NSDL has introduced ‘Transposition cum Demat facility to help joint
holders, to demat securities in the same account even though share certificates are in
different sequence of names. For this purpose the DRF and an additional form called
‘Transposition form’ should be submitted to the DP.
FREEZING OF AN ACCOUNT
A client may wish to freeze its account by deactivating it. The participant has a
facility in the DPM to freeze an account. The account is frozen for any transaction
thereafter until it is reactivated on a request from the client. An account may be frozen
for debits or for both debits and credits depending on the choice of the account holder,
but any benefit arising, due to corporate actions is credited to the account just like any
other account.

49
Procedure for freezing an account:
 The client submits a request form to the participant in the prescribed form for
freezing its account.
 On receipt of the request form, the participant verifies whether the form is duly
filled or not and then issue signed and stamped acknowledgement slip to the
client.
 The participant compares the signature of the client on the form with that of
available in its records.
 If the request form is in order the participant changes the status of the client’s
account from ‘ACTIVE’ to ‘SUSPENDED FOR DEBIT’ or ‘SUSPENDED FOR ALL’
depending on the choice of the client from the date mentioned by the client on
the form. The participant enters the reasons for change in status.
 The participant then intimates to the client about the change in status.
UNFREEZING OF AN ACCOUNT
A client whose account is frozen may request to unfreeze it. The Participant has
the facility in the DPM to unfreeze an account. The account is reactivated and
transactions are allowed on the account thereafter.
Procedure for unfreezing an account:
 The client submits a request to the participant in the prescribed form for
unfreezing his account.
 On receipt of the request form, the participant verifies whether the form is duly
filled or not. Then it issues a signed and stamped acknowledged slip to the client.
 The participant compares the signature of the client on the form with that of
available in its records.

 If the request form is in order, the Participant changes the status of the client’s
account to ‘ACTIVE’ on the date mentioned by the client on the form. The
participant enters the reason for change in the status.
 The participant intimates the client about the change in status.
50
SUSPENSION OF AN ACCOUNT
A Participant has the facility in the DPM to suspend a client’s account in case it
receives a directive order to the effect from NSDL, Income tax or Judicial authorities. No
transactions are allowed on the account, but benefits arising due to corporate action are
credited to the suspended account just as in any other account. The client cannot move
the frozen holdings out of the account. The Participant intimates the client about the
suspension of his accounts.
Procedure for Suspending an Account:
On receipt of directive/order for suspending of a client account, the Participant has to
change the client’s account status in the DPM from ‘ACTIVE’ to ‘SUSPEND FOR DEMAT’
or ‘SUSPEND FOR ALL’. It records the reason for the status change as ‘directive/order of
the concerned authority’.
The Participant intimates the client about the suspension of his account. In case of
clearing member’s client, the participant intimates the clearing corporation also about
the suspension.

Chapter 6
Data Analysis and
Interpretation
51

DATA ANALYSIS
The data is collected through questionnaire is now analyzed. The respondents were
asked to provide some information regarding this research will provide important
information about customer’s investment in shares and customer’s satisfaction level.
The data should be analyzed with the help of table graph and charts. The percentage
was computed for interpretation of different variables.
1. Do you have knowledge of stock Market?
Table 1:
Option Response Percentage
Yes 450 90
No 50 10
Total 500 100
Graph 1:
Interpretation: From the table and graph above it can be seen that most of the persons
have knowledge of stock market but they like to invest their money through brokers.
52
Yes
No
90%
10%

53
2. Are you a shareholder?
Table 2
Yes 400 80
No 100 20
Total 500 100
Graph 2
Yes
No
80%
20%
Interpretation: According to 500 respondents 80% of them say yes they are investing in
shares, and rest 20% of them say no they are not investing in shares. It can be seen that
about 20% of the persons just come for get knowledge from the brokers.

3. Are you aware of Depository System?
Table 3
Particulars Response Percentage
Yes 400 80
No 100 20
Total 500 100
Graph 3
Interpretation: According to 50 respondent 80% of them say yes they are aware of
depository system, and rest 20% of them say no they are not aware of depository
system.20 % of the persons coming to the broker want to invest in stock market but
they don’t have knowledge of depository system.
54
Yes
No
80%
20%

55
4. Are you aware of demat account?
Table 4
Particular Response Percentage
Yes 400 80
No 100 20
Total 500 100
Graph 4
yes
No
80%
20%
Interpretation: The above table clearly shows from a sample size of 500 respondent,
400 individual were aware of demat account. So, 80% are aware and 20% are not
aware. 20% of the customers don’t have demat account to invest in stock market.

5. What is the most preferred area of your investment?
Table 5
Particular Frequency Percentages
Equity Shares 160 40
Mutual Funds 120 30
Bonds 80 20
Others 40 10
Total 400 100
Graph 5
56
16
14
12
10
8
6
4
2
0
160
40%
120
30%
80
20%
40
10%
equity Shares Mutual Funds Bonds Others

Interpretation: Majority 40% of the investors want to invest in equity shares shows
that they want good returns on their investment. 20% are invested in bonds it shows
that they want risk free investment& 10% in others.
57
6. Which type of scripts you have?
Table 6
Scripts Response Percentage
Physical 120 30
Dematerialized 280 70
Total 400 100
Group 6
40
35
30
25
20
15
10
5
0
120
280
30%
70%
Physical Dematerilized

Interpretation: Above graph shows that most of individual prefer dematerialized
scripts because they are easy to operate in the stock market and some have physical
scripts because they don’t have proper knowledge of stock market.
7. If Physical do you convert your Shares electronically?
Table 7
Particulars Response Percentage
Yes 72 60
No 48 40
Total 120 100
Graph 7
58
Yes
no
60%
40%

Interpretation: this chart shows that 72 individual wanted to their shares electronically
because they want comfortable and secured working in share market and rest were
not.
8 .Since how long have you been operating your Demat account?
Table 8
Sr. no. particular No. of respondents Percentages
1 6 months 104 26%
2 1 year 128 32%
3 2 year 96 24%
4 More than 2 year 72 18%
5 Total 400 100%
18% 26%
Graph 8
59
6 months
1 year
2 year
more than 2 year
32%
24%

Interpretation: the above table and graph shows that in recent years awareness
about demat account is increasing in investors. They know that without opening of
demat accounts they can’t invest in stock market.
9.Did you get information of every transaction?
Table 9
Option Response Percentages
Yes 240 60%
No 160 40%
Total 400 100%
Graph 9
Interpretation: According to 500 respondents 60% of them say yes they get
information of every transaction, and rest 40% of them say no they do not get any
60
yes
No
60%
40%

information of every transaction. The above table states that major part of
customers get information from their brokers or company about their transaction.
10. Do you like dematerialization form of shares?
Table 10
Yes 384 96%
No 16 4%
Total 400 100%
Graph 10
61
Yes
96% No
4%

Interpretation: According to 400 respondents 96% of them say yes they like the
dematerialisation electronic form of shares and rest 4% of them say no they do not
like the dematerialization electronic form of shares.
11. Have you sufficient knowledge and awareness about NSDL and CDSL?
Table 11
Particulars No. of respondents Percentages
Yes 120 24%
No 150 30%
To some extend 230 46%
Total 500 100%
Graph 11
62
Yes
No
To some extend
24%
30%
46%

Interpretation: From the table it is analyzed that 24% respondent aware and have
knowledge about NSDL and CDSL, and 30% are not aware, and 46% respondents are
aware to some extend.
12. Do you think Demat is safe and secure?
Table 12
Particulars Frequency Percentages
Yes 460 92%
No 40 8%
Total 500 100%
Graph 12
63
frequency
92% Percentages
8%

Interpretation: From the table it is analysed that 92% of Depository holders are
feeling that Demat is safe & secure because they thinks that it not physical. So, it
can’t be stolen or burn and it is easy to do transaction in demat account whereas
only 8% are feeling unsatisfied it represent that they like physical way of transaction
in stock market.
Chapter 7
64

Summery
Conclusion &
Recommendation
SUMMERY
1. Since dematerialization has a great bearing on the creation and protection of
wealth and investment earnings of an investor, DPs must increase their efforts in
promoting enhanced services in general, and in those involving security and
safety in particular.
65

2. To encourage the existing and prospective shareholders, all efforts should be
made to ensure good returns, in addition to providing greater security and
safety.
3. Since the investors expect better service form depository participants, it should
66
provide them value-added services.
4. The processing of the DEMAT account opening should be made fast and non-tedious.
5. The DEMAT a/c holder should be given basic information about NSDL, CDSL and
Depositaries Act 1996.
6. Clear picture of the deductions made by depository participant or the charges
levied on the customers should be provided in black and white.
7. Bank should expand its network by opening its more branches and franchise and
there should be easy accessibility of services rendered by this system.
8. The processing of the demat account opening should be made fast.
CONCLUSIONS
 The relationship between Depository Participant and the Depository is governed by
an agreement made between the two under the DP Act.
 A Depository Participant can offer depository activities only after obtaining a
certificate of registration from SEBI.

 If a stockbroker seeks to act as a Depository Participant in more than one depository
he should comply with specified net worth criteria separately for each such
depository.
 CDSL requires minimum net worth of Rs.1.5crore to be eligible to become a DP.
 A Depository shall indemnify a beneficial owner any loss caused due to negligence of
67
the by the Depository.
 CDSL obtains audited financial reports from all its Depository Participants once every
year.
 Depository participants are required to submit to CDSL internal audit reports every
quarter.
 CDSL develops software required by Depository Participants, Companies and
Clearing Corporations for conducting depository operations.
 Depository Participants may develop software of their own, for co-ordination,
communication and control and provide service to their clients. It is called ‘Back
Office Software’.
Limitations
1. The duration of the project undertaken was only 30 days.
2. The main concentration was given to the services offered by the CDSL’S
Depository Participants.
BIBLIOGRAPHY
REFERENCES:
 Prof. Sultan Singh & Sakshi Goyal, (2011), “Analysis of Factors Affecting the
Decision Making of the Investors in Depository System” available at:
http://www.skirec.com/42/1.abstract

 P Mohana Rao,(1999) “Dematerialisation”, available at:
http://myicwai.com/knowledgebank /fm13.pdf
 NSDL’s Guide to Depositories, available at:
http://www.nsdl.co.in/guideto depositories.pdf
 NSDL,( 2011) “Handbook for NSDL Depository Operations Module” (published by
NSDL), available at:
https://nsdl.co.in/downloadables/Capital%20Markets%20and%20NSDL%20Over
view.pdf
 Central Depository Services (India) Limited, (2010), “Inspection Manual”available
at:
http://www.cdslindia.com/downloads/CDSL_Inspection_Manual/CDSL-Inspection-
Manual-Version%2019%20-%2031.12.2011.pdf
 NISM (2010)“Workbook for NISM-Series-VI: Depository Operations Certification
Examination” , available at:
http://nism.ac.in/index.php?option=com_phocadownload&view=category&id=2
2:doce&download=119:download-workbook&Itemid=1.pdf
 NarendraJadhav, (2007), “Development of Securities Market – The Indian
Experience” , available at:
http://drnarendrajadhav.info/drnjadhav_web_files/Published%20papers/Develo
pment%20of%20Securities%20Market%20by%20Narendra%20jadhav.pdf
 Iti Jain & Sudhanshu Roy, (2004), “Dematerialisation of Securities” , available
at:https://www.scribd.com/doc/37698913/dematerlization
68

 Dr. M. T. Raju, Dr. Prabhakar R. Patil, (2005), “Dematerialisation of Equity Shares
in India: Liquidity, Returns and Volatility”, available
at:https://www.utiicm.com/Cmc/PDFs/2001/prabhakar_patil2001.pdf
69
WEBSITES:
 https://www.csdl.com
 https://nsdl.co.in/services/demat.php
 https://investor.sebi.gov.in/faq/dematfaq.html
 https://en.wikipedia.org/wiki/Depository_participant
 https://www.investorwords.com/1413/depository.html
 https://www.ffsil.com
 https://finance.indiamart.com/india.../sebi_depositories_custodians.html
 https://www.sbicapsec.com/depository.aspx
 https://www.hsbc.co.in/1/2/corporate/hsbc-securities-services/depository
 https://www.lse.co.in/LSESL_New/Depository.aspx
 https://www.legalserviceindia.com/articles/dematerialized_securities.htm 2004
 https://www.indianmba.com/Faculty_Column/FC435/fc435.html

ANNEXURE
QUESTIONAIRE
I am Tarun Sharma student of MBA 3rd semester Punjab Institute of Management,
PTU Main Campus, Jalandhar. I am conducting a survey on Depository System
recommended by Fortune Finance Service (India) Limited.
70

Please co-operate to fill this questionnaire.
71
1. Are you aware of stock Market?
Yes No
2. Are you a shareholder?
Yes No
3. Are you aware of Depository System?
Yes No
4. Are you aware of demat account?
Yes No
5. What is the most preferred area of your investment?
Equity Share Mutual Funds
Bonds Others
6. Which type of scripts you have?
Physical Dematerialization
7. If Physical do you convert your Shares electronically?
Yes No
8. Since how long have you been operating your Demat account?

72
6 months 2 years
1 year More than 2 years
9. Did you get information of every transaction?
Yes No
10. Do you like dematerialization electronic form of shares?
Yes No
11. Have you sufficient knowledge and awareness about NSDL and CDSL?
Yes No
To some extend
12. Do you think Demat is safe and secure?
Yes No

Project report on depository participant

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