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Proposal 2 Release
From Proposal to Release
 Eyal Benaroya
 Director of Business Operations
 Intelligence Solutions Division
Agenda

                                    The Challenge
                                    Roadmap Vs. commitments
                                    Main Processes
                                    Recommendations
                                    Summary




Insight from InteractionsTM   Slide 3
The Challenges

                                                Project Customizations

                                                                         Product Roadmap
                                          Effort Estimation



                                           Time Constraints
                                                                           New
                                                                         Proposal
The Trade-Off
A continual struggle
                                                Financial Issues
between your plans
and your commitments
                                                        Legal Issues


  Insight from InteractionsTM   Slide 4
Product Roadmap Vs. Project Commitments

                                    Product A




                                                               Release Date




                                                                              Release Date
                                                Product B


                                        Product C




                                                                                             Release Date
                                                Release Date
                         Project


   Time




Insight from InteractionsTM   Slide 5
Process Management

               Opportunities


              Proposals  Commitments


                               Product Roadmap


                                        Version Management


                                            Project Management

                                                Time

Insight from InteractionsTM   Slide 6
Roadmap & Release Plan

   3 months           6 months                 9 months

                     Content
   Roadmap                                  Major Release 1.0
                     Definition




                                                              Minor Release 1.1   Hot Fixes




                                    3 months       6 months                 9 months

                                    Roadmap        Content
                                                                         Major Release 2.0
                                     Update        Definition



  Time
              3                    9         12                  18        21                 27   36
[Months]

    Insight from InteractionsTM   Slide 7
Customer Release Process
         Proposal                                                 NICE Version
                              Purchase
           from                               PDR       CDR
                              Order (PO)                            Release
          NICE



                         SAT               SAT Doc.
                       Definition          Approval

                                                                   Test                 Production
                                                Operation
                                                               Environment       SAT   Environment
                                                Validation
                                                                Installation            Installation


                                                  Training
                                                                   Version
                                                                Documentation

                                              Configuration Management
                                                      Quality Assurance
    Planning                                          Project Management




Insight from InteractionsTM      Slide 8
Proposal Preparation Process




 Insight from InteractionsTM   Slide 9
Recommendations:

                                                                        Manage both
                                                Roadmap should         opportunities &
                                                  reflect major         commitments
                                                    proposals


                                           Align product releases
                                                     with
                                            project commitments      Product
                                                                    Management

The Trade-Off
A continual struggle                             Implementation
between your plans
                                                      with
and your commitments
                                                  minimum tools


  Insight from InteractionsTM   Slide 10
Summary: How to Get Started

                                           Define commitments process
                                           Get your management committed
                                           Use automated tools for
                                           managing proposals &
                                           commitments
                                           Provide bandwidth for project
                                           customizations within the release
                                           Allocate R&D resources for
The Trade-Off                              project customizations
A continual struggle
between your plans
                                           Allow dynamic resources for
and your commitments                       expansions


  Insight from InteractionsTM   Slide 11
Contact Details

                                         Eyal Benaroya
                                         Director Of Business Operations
                                         Intelligence Solutions Division




                                         Contact Details
                                         (T) +972 (0) 9 769-7142
                                         (F) +972 (0) 9 769-7080
                                         (M) +972 (0) 54 544-2315
                                         eyalb@nice.com
                                         www.nice.com



Insight from InteractionsTM   Slide 12
Proposal 2 Release

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Proposal 2 Release

  • 2. From Proposal to Release Eyal Benaroya Director of Business Operations Intelligence Solutions Division
  • 3. Agenda The Challenge Roadmap Vs. commitments Main Processes Recommendations Summary Insight from InteractionsTM Slide 3
  • 4. The Challenges Project Customizations Product Roadmap Effort Estimation Time Constraints New Proposal The Trade-Off A continual struggle Financial Issues between your plans and your commitments Legal Issues Insight from InteractionsTM Slide 4
  • 5. Product Roadmap Vs. Project Commitments Product A Release Date Release Date Product B Product C Release Date Release Date Project Time Insight from InteractionsTM Slide 5
  • 6. Process Management Opportunities Proposals Commitments Product Roadmap Version Management Project Management Time Insight from InteractionsTM Slide 6
  • 7. Roadmap & Release Plan 3 months 6 months 9 months Content Roadmap Major Release 1.0 Definition Minor Release 1.1 Hot Fixes 3 months 6 months 9 months Roadmap Content Major Release 2.0 Update Definition Time 3 9 12 18 21 27 36 [Months] Insight from InteractionsTM Slide 7
  • 8. Customer Release Process Proposal NICE Version Purchase from PDR CDR Order (PO) Release NICE SAT SAT Doc. Definition Approval Test Production Operation Environment SAT Environment Validation Installation Installation Training Version Documentation Configuration Management Quality Assurance Planning Project Management Insight from InteractionsTM Slide 8
  • 9. Proposal Preparation Process Insight from InteractionsTM Slide 9
  • 10. Recommendations: Manage both Roadmap should opportunities & reflect major commitments proposals Align product releases with project commitments Product Management The Trade-Off A continual struggle Implementation between your plans with and your commitments minimum tools Insight from InteractionsTM Slide 10
  • 11. Summary: How to Get Started Define commitments process Get your management committed Use automated tools for managing proposals & commitments Provide bandwidth for project customizations within the release Allocate R&D resources for The Trade-Off project customizations A continual struggle between your plans Allow dynamic resources for and your commitments expansions Insight from InteractionsTM Slide 11
  • 12. Contact Details Eyal Benaroya Director Of Business Operations Intelligence Solutions Division Contact Details (T) +972 (0) 9 769-7142 (F) +972 (0) 9 769-7080 (M) +972 (0) 54 544-2315 eyalb@nice.com www.nice.com Insight from InteractionsTM Slide 12