Proposing EA framework to analyse the SNS for e-Gov Services in Mongolia
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This document discusses the integration of enterprise architecture (EA) with social networking services (SNS) for e-government in Mongolia, emphasizing the need for appropriate EA frameworks to enhance public service delivery. It outlines research objectives, methodology, and a theoretical background while evaluating the pros and cons of using SNS within various EA domains. The conclusion suggests that SNS can be effectively incorporated into Mongolian e-government services, providing guidelines for decision-making among government officials.
![Data Analysis based on the Research Framework
23
EA
Domains
Pros Cons
E-Gov Front Office
Application
E-Gov Back Office
Application
E-Gov Front Office
Application
E-Gove Back Office
Application
Business
Architecture
• Huge saving for making
own website[7]
• Policy and strategy can b
e implement [7]
• Focus on the individual
[8]
• Using shared events [10]
• Attach difference idea [1
0]
• Improve communication
flow among office [11]
• Privacy and Legal issue [
8]
• Spam invade threat [9]
• Privacy and Legal issue [
8]
• Platform Managing risk [
9]
• Regulatory compliance [
9]
Application
Architecture
• Simple placement of any
page [7]
• Easy Interface [7]
• Good in search
• Facilitate interactions [8
]
• Install and configure app
s easy [7]
• Web as platform [8]
• Facilitate interactions [8
]
• Easy use of Application
Programing Interface [7]
• Security & privacy risk [9
]
Data
Architecture
• Big data contents for [7]
• Easy to share informatio
n [7]
• Open data [7]
• Easy find social analysis
data and analyze [7]
• No e-Payment transacti
ons [7]
• If Data is sensitive, easy
to lost in public [9]
• Formatting and storing
data [8]
• Protecting sensitive info
rmation military, tax pay
ers , each national citize
nship [8]
• Doesn't have internal da
t basement [12]
Technical
• No technical service rela
ted problem directly inf
orm [9]
• No hardware cost [7]
• No operation and maint
enance cost [9]
• Using less experts
• Technical resource own
ership [8]](https://image.slidesharecdn.com/usingeawithsnsfore-govservicesinmongolia-170910075242/85/Proposing-EA-framework-to-analyse-the-SNS-for-e-Gov-Services-in-Mongolia-23-320.jpg)
Proposing EA framework to analyse the SNS for e-Gov Services in Mongolia
- 1. Using EA with Social Network Services for e- Government services in Mongolia Erdenebold Tumennast PhD candidate, Korea Advanced Institution of Science and Technology (ITTP) Nov 28 , 2014 2014 KIEA International Conference on Enterprise Architecture for e-Government
- 2. Table of Contents 2 Introduction • Background • Research Motivation • Research Purpose and Objectives • Research Methodology and Scope Literature Review • Enterprise Architecture Framework • E-Government and SNS Methodology • Conceptual Framework • Research Framework • Data collection and analysis Conclusion • Recommendations • Conclusion Introduction Literature Review Theoretical Background Data Analysis Conclusion Results
- 3. Background Source: Richard Kerby, “Global e-Government forum 2013” presentation 3
- 4. Motivation: Social Media + e-Gov (Why) ICT Strategy, Policy & Latest trends Using Social networks 4 “Paparazzi + Traffic in Mongolia” group
- 5. Research purpose and objectives Research Goal: Objectives: Study about using EA with Social media for e-Government services in case of Mongolia with explicit objects to: Study and propose appropriate EA in holistic for e-Gov in Mongolia Study on define scope of research, and construct research framework Find out Pros and Cons factors for using SNS as integration with EA Recommendation for Gov CIOs and related officials 5
- 6. Research Methodology & Scope Research Methodology Research Scope Target: For: Decision Makers, Government officials Propose: Recommendations Study & Analysis: EA+SNS, construct research framework Find out: Pros and Cons factors for EA+SNS usage LR: • Domain Views: BA, AA, DA, TA Narrow Down Top-Down approach E-Government Front and Back office G2C/G2G, G2G, B2G/G2B Domain Views 6 SNS EA
- 8. Enterprise Architecture (Why) Well-defined practice for conducting enterprise analysis, design, planning, and implementation, using a holistic approach at all times, for the successful development and execution of strategy. EA applies architecture principles and practices to guide organizations through the business, information, process, and technology changes necessary to execute their strategies. These practices utilize the various aspects of an enterprise to identify, motivate, and achieve these changes. Source: NIA, 2013 8
- 9. EA Frameworks History Source: Institute for Enterprise Architecture, EA framework History, 2004 9
- 10. Which EA is Suitable for e-Government in Mongolia? 1) Existing e-Government foundation of Mongolia is based on Federal Enterprise Architecture Framework (FEAF) guide, therefore upgrade to new EA to complying with Smart Government concepts 2) Literature review: Odongo found FEAF is the second most popular EA framework, closely following the Department of Defense Architecture Framework (DoDAF) Source: Agnes Owuato Odongo, E-Government System Architecture Design Guided by an E-Government Development process and an EA framework, 2009 10
- 11. About FEAF Source: Structure of the U.S. "Federal Enterprise Architecture Framework" (FEAF) Components, presented in 2001 FEAF :1999, Federal CIO Council FEAF Version 1.1 Establishes 4 views: BA, DA, AA, TA Contains 8 components: 11
- 12. 1 Architecture Drivers Represents an external stimulus that causes the Federal Enterpris e Architecture to change 2 Strategic Dire ction Ensures that changes are consistent with the overall government d irection 3 Current Archi tecture Represents the current state of the enterprise or agency. Full chara cterization may be significantly beyond its worth and maintenance. 4 Target Archit ecture Represents the target state for the enterprise within the context of t he strategic direction. 5 Transitional Processes These processes apply the changes from the current architecture t o the target architecture in compliance with the architecture standa rds, such as various decision making or governance procedures, m igration planning, budgeting, and configuration management and c hange control. 6 Architectural Segments These focus on a subset or a smaller enterprise within the total ent erprise. 7 Architectural Models Provide the documentation and the basis for managing and implementing changes in the enterprise. 8 Standards Include agency adopted standards (both mandatory and voluntary) including best practices and various open standards, all of which fo cus on promoting interoperability. Eight Components of FEAF 12
- 13. 13 Literature Review E-Gov and SNS
- 14. What is Social media? 14 Source: https://www.webinopoly.com/what-is-social-media-optimisation/
- 15. What is Social networking? 15 Social networks are web-based services that allow individuals to create a public profile, to create a list of users with whom to share connections, and view and cross the connections within the system.(Ellison, Nicole, 2008)
- 16. E-Government, and its interactions 16 Source: https://wiki.smu.edu.sg/is101_2012/Week_13_(G6) Electronic Government (e-Government) is an improved public service delivery using information and communications technology (ICT) (Heeks, 2003).
- 17. E-Government office application domains 17 Source: Lallan E, 2009
- 18. Pros & Cons method 18 Source: http://www.ft.com/cms/s/2/0daa1cf6-3164-11df-9741-00144feabdc0.html#axzz3JbPsvKlA The 18th-century polymath Benjamin Franklin outlined a procedure for making decisions: “Divide half a sheet of paper by a line into two columns; writing over the one Pro, and over the other Con.” which is defines advantage and disadvantage of people or process.
- 20. Constructing Conceptual Framework 20 Enterprise Architecture
- 21. Conceptual Research Framework 21 EA Domains Pros Cons E-Gov front Office Application E-Gov back Office Application E-Gov front Office Application E-Gove back Office Application Business Architecture Application Architecture Data Architecture Technical Architecture
- 22. 22 Data collection & analysis
- 23. Data Analysis based on the Research Framework 23 EA Domains Pros Cons E-Gov Front Office Application E-Gov Back Office Application E-Gov Front Office Application E-Gove Back Office Application Business Architecture • Huge saving for making own website[7] • Policy and strategy can b e implement [7] • Focus on the individual [8] • Using shared events [10] • Attach difference idea [1 0] • Improve communication flow among office [11] • Privacy and Legal issue [ 8] • Spam invade threat [9] • Privacy and Legal issue [ 8] • Platform Managing risk [ 9] • Regulatory compliance [ 9] Application Architecture • Simple placement of any page [7] • Easy Interface [7] • Good in search • Facilitate interactions [8 ] • Install and configure app s easy [7] • Web as platform [8] • Facilitate interactions [8 ] • Easy use of Application Programing Interface [7] • Security & privacy risk [9 ] Data Architecture • Big data contents for [7] • Easy to share informatio n [7] • Open data [7] • Easy find social analysis data and analyze [7] • No e-Payment transacti ons [7] • If Data is sensitive, easy to lost in public [9] • Formatting and storing data [8] • Protecting sensitive info rmation military, tax pay ers , each national citize nship [8] • Doesn't have internal da t basement [12] Technical • No technical service rela ted problem directly inf orm [9] • No hardware cost [7] • No operation and maint enance cost [9] • Using less experts • Technical resource own ership [8]
- 25. 25 Based on the Pros & Cons in each of EA domain views have its own implications has degree of sensitivity. So not all the organization or services which is can be used with SNS or no is depends on the government information, data and platform. Recommendations
- 26. 26 Conclusion
- 27. 27 Conclusion This research is generally investigated that usage of Social Networking Services (SNS) integrating with the Enterprise Architecture (EA) is could be applicable to e-Government services in Mongolia. Based on the literature review main data collected, and conceptual framework were constructed. Importance of this study is aimed SNS can be used interoperate with EA, and used Pros and Cons (advantage and disadvantage) method were used. Moreover guide to the government official of Mongolia for their decision making with use of SNS. Limitation of the study is dedicated for only one country Mongolia, so that future study could be conduct with difference countries case.
- 28. Reference 28 1. Mengistu Motebaynor Desta, “M-Government System Service Architecture Using Enterprise Architecture Framework”, 2010. 2. Lallan E.: e-Government for development, m-Government definitions and models, http://www.egov4dev.org/mgovernment/index.shtml, retrieved on 30 Dec 2013, (2008) 3. L.Urbaczewski, S.Mrdalj.: A comparison of EAFs, (2006) 4. ICTA, KOICA, SK.: Mongolian ICT Development e-Gov Framework Project Report(2006) 5. Odongo, Agnes.O.: Electronic Government system architecture design directed by an e-Government development Process, and an EA, (2009) 6. FEAF.: Federal Enterprise Architecture Framework guide by U.S CIO council, (1999) 7. Micheal Porter, “Social Networking Implications On Enterprise Portal Initiatives”, 2010 8. Dr. Jai Ganesh, “Social Network Analysis (SNA) and its implications for knowledge discovery in Informal Networks”, 2009 9. “Social Media In Government: Managing The Risks”,link: http://www.informationweek.com/regulations/social-media-in- government-managing-the-risks/d/d-id/1112168? 10. Leadership community, “Network Analysis (SNA/ONA) Methods for Assessment & Measurement”, 2012 11. Dr. Giorgios Cheliotis, “Social network analysis”, 2010, link: http://www.slideshare.net/gcheliotis/social-network-analysis- 3273045?related=4 12. Mike Ellworth, “Social Media and Enterprise Architecture - Introduction and Implications”, http://www.slideshare.net/mellsworth/social-media-and-enterprise-architecture-introduction-and-implications
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