PTCL Internship Report

PTCL – SUMMER INTERNSHIP PROGRAM 2016
PTCL INTERNSHIP
REPORT
WLL OPTIMIZATION AND CORPORATE SUPPORT
Submitted by:
MUHAMMAD FARHAN
PNEC-NUST
This Internship Report is a brief summary of all the tasks that we performed during our time as intern at
PTCL during the summer internship program. It contains all the various aspects of PTCL which we
encountered during our time there in a compact format.

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Table of Contents
Content Page No.
Executive Summary 3
Acknowledgement 4
Introduction of PTCL 5
Objectives of studying the organization 7
Organizational Chart of PTCL 8
Structure of the department where you have been placed
 WLL Optimization Chart
 Corporate Support Chart
10
11
Internship activities
 WLL Optimization
 Corporate Support
 Internship Tasks
12
14
21
Conclusions & recommendations to PTCL 32

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Executive Summary
During our internship at PTCL, we were deployed in WLL (Wireless Local Loops) Optimization
and Corporate Support. The department of WLL ensures smooth operation of the wireless
technologies of PTCL by Recording and analyzing the wireless parameters of the system via
software.
The above Statement is better explained by the fact that the Department of Optimization
monitors the parameters of WLL with software like Nemo Outdoor and analyzer and tries to
diagnose as well as overcome any fault occurring therein. They also conduct static and dynamic
drive tests to measure strength of the wireless signals at different locations in the city. However,
if the issue is as such that its requires repairing hardware on the site and maintenance of the cell
site, they report it to the operation teams which then takes necessary measures at the site to deal
with the flaws.
The Corporate Support can be defined as being the liaison between the corporations in the
country and PTCL. While the Technical Department installs and maintains the equipment for the
customer, it is basically the corporate support that actually arranges the packages for the
corporations. It is an exceedingly important aspect of PTCL since a large number of firms
require communication services and PTCL is the largest provider of telecommunication solutions
in the country.
Overall, during our internship, we learned a lot of practicability of the things that we had learned
in theory and the ways in which mathematical modelling is in fact a very precise and exceedingly
accurate model of real life situations. This wonderful opportunity also got us acquainted with
managerial practices in a corporate atmosphere which is indispensable in our character building
and shaping our professional life in the future.
The document which follows this summary is the abridged version of all the things which we
experienced during our time at the two departments of PTCL.

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Acknowledgement
We would like to cordially thank Mr. Shiraz Ali as well the all the managerial staff in WLL for
this whole-hearted approach in making us understand the complete process of Wireless and
giving a wonderful shape to our internship by integrating various problem solving as well as
critical thinking problems in our tasks. Also, we would like to thank the HR department at
PTCL for providing us with this wonderful opportunity to experience the corporate as well as
technical culture characteristic of corporations all around the world.
Also, we would seize this opportunity to thank Ms Uzma Jilani as well all the staff at corporate
support for making us understand the skills necessary for understanding the corporate world of
telecommunications in the city as well as some basic idea of the prevailing international
situation. We came to know of the major clients and competitors of the PTCL as well the edge of
the company during our time there.
Deserving laurels are also the staff at our universities Career Development Staff who helped and
worked tirelessly in arranging this Internship for our professional development and edification.
Kudos to our parents as well who left no stone unturned to support and help us during the tenure
of our internship.
Last but not the least; I will like to thank my fellow intern Muhammad Nabeel Asif for his help
in making me write this report as well as assisting me throughout the internship.

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Introduction to PTCL
PTCL is largest telecommunication company of Pakistan. It has reached its service to almost
every part of the country. (PTCL) is proud to be Pakistan’s most reliable and largest converged
services carrier providing all telecommunications services from basic voice telephony to data,
internet, video-conferencing and carrier services to consumers and businesses all over the
country with more the 2000 exchanges all providing at least the fixed line network and the
dialup internet service.
Whether it is an office in the largest city of Pakistan or a home in a small village, PTCL is
present in every corner of Pakistan to serve its customers providing several services.
Some of its services are named below:
 Broadband
 IPTV
 EVO Wireless
 Dialup Internet
 Telephone
PTCL is established since 1947 by establishing Posts and Telegraph’s Department, proceeding
to establishing Pakistan Telegraph and Telephone Department in 1961, then in 1990-91, it
went to become Pakistan Telecom Corporation, after which in 1996, PTCL became listed in
all stock exchanges of Pakistan, further in 1998, its subsidiaries of Mobile Services, and
Internet Services started on the name of Ufone and PakNet, coming to the year 2000, it
Finalized its Telecom Policy. It also announced in year 2003, the Telecom Deregulation
Policy, finally in 2006, Etisalat (The Telecom Company of United Arab Emirates) took over

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its Management and it is still holding the status of backbone for country's telecommunication
infrastructure despite arrival of a dozen other telecoms including telecom giants like Telenor,
China Mobile, Wateen Telecom, and others.
PTCL operates in one of the most dynamic, deregulated and competitive markets in the world;
Pakistan with a population of 165 million people is a fast growing economy with relatively low
penetration of Information Communication Technology (ICT) services.
PTCL intends to be the leading ICT provider in the region by achieving customers' satisfaction
and maximizing shareholders' value and as such PTCL perceives its future as a customer centric
organization enhancing its infrastructure and investing in people.
‘

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Objective Of Studying The Organization
The primary motivation to study the organization well as the structure the PTCL was to gain an
insight of how the engineering as well as managerial skills are utilized in real-life situations that
is beyond the skills that we usually acquire in educational institutions.
Since we belong primarily to the engineering branch associated with electrical engineering and
computer science, the study of PTCL provided us with an opportunity to experience in real-time
the abstract telecommunication concepts we had studied during our studies. The concept of
mobile phone generations as well as the cell switching were some the things which we have only
read about it the books, but during our internship, we saw that happening in real-time on
software. We also observed the skill of trouble-shooting as well as contingency planning being
utilized as per the situation during our time with the technical team.
In a similar manner the department of corporate support provided us with the opportunity to
realize the significance of the skills of pitching engineering knowledge to business as well
corporations and how to exactly sell the engineering products to the firms. Hence the objective of
dealing with the corporate side of engineering firms was also achieved via this internship.
Another minor benefit of this will be in our personal life, when we will choose the PTCL
products or recommend it, we would know the benefits which it will bring us.
Hence, getting acquainted with the culture of PTCL is highly valuable in our future employment
prospects as well as any research oriented career which we may wish to pursue in the future.

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Organizational Chart
An Organizational Structure clarify the roles of personnel of an Organization and to determine
who has to do what task, which is responsible for what, objectives to be achieved, who is to
report to whom and to remove the obstacles for performance caused by confusion and
uncertainty of job assignment as well as to make easy decision- making and communication
networks reflecting and supporting organization objectives.
The head of Pakistan Telecommunication Company Limited is called “President”. Then come
the SEVPs (Senior Executive Vice Presidents), i.e. SEVP (Finance), SEVP (Operations), SEVP
(Technical), and SEVP (Human Resource Management), SEVP (Marketing & Business
Development). Then there is a chain of Executive Vice Presidents (EVPs) like EVP (Finance
Central), EVP (Marketing), EVP (HR Central), EVP (Accounts), EVP (Operation), EVP
(Information Technology, Training & Research), and EVP (Revenue). All these are appointed at

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Pakistan Telecommunication Company, Headquarters at G-8/4, Islamabad. Apart from these
EVP, there are also EVP (Operation), EVP (HR) e.t.c who are heading the other regions of PTCL
in major cities country wide. Then there are Chief Engineers and General Managers at H/Qs who
report to their relevant EVP. Then there are Senior Managers, Deputy Directors, Assistant
Directors, Account Officers, Assistant Account Officers, Financial Analysts, Marketing
Managers, Computer Programmers, and IT Specialists etc. There are also Regional Heads
(General Managers) to head PTCL Regions then come the Senior Managers (Operations), Senior
Engineers (Operations), Engineers to look after the telecom system of Regions. There are also
Senior Managers Finance, Account Officers and Accountants to Handle Regional account and
billing matters. Manager HR & his staff are responsible to take care of Personnel affairs at
Regional Level. In non-gazette staff there are Engineering Supervisors Operations /Switching
Power plant /Optical Fiber system/M.W Media, Account Assistants, Stenographers, Assistants,
Key Punch Operators, Telecom Technicians, Upper Division Clerks, Lower Division Clerks,
Line Men, Wire Men, Drivers, Exchange Cleaners, NaibQasids and Peons etc. All the staff is
recruited by the HR Department headed by SEVP HR. The HR experts are responsible for hiring
& to further streamline its recruitment process

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Organizational Chart of WLL
Department of Optimization monitors the parameters of WLL with software like Nemo Outdoor
and analyzer and tries to diagnose as well as overcome any fault occurring therein. They also
conduct static and dynamic drive tests to measure strength of the wireless signals at different
locations in the city. However, if the issue is as such that its requires repairing hardware on the
site and maintenance of the cell site, they report it to the operation teams which then takes
necessary measures at the site to deal with the flaws.
Drive test team: They go out to conduct the drive tests on the field and gather the parametric
data to be analyzed back at the office.
Data Analysis team: This team analyzes the data collect by the test team to establish whether
there is any flaw in the network. In case of an abnormal indication or any fault, they report the
error to the operations team which takes necessary actions to deal with it.
Overall, there were 11 personal and 2 Interns at WLL Optimization.

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Organizational Chart of Corporate Support

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Internship Activities
During our internship, we were engaged in several engaging activities which were geared
towards enhancing our understanding as well knowledge of the tasks performed by the respective
departments.
Wireless Local Loop (WLL)
The Basic task, in WLL, was the monitoring of the LTE Parameters with special emphasis on:
1. RSSI: RSSI represents the total received wide-band power by UE. RSSI is measured
only in symbols containing Reference signals. RSSI includes power from serving cell as
well as co-channel interference and noise. RSSI helps in determining interference and
noise information. RSSI is never reported by UE.
2. RSRP: RSRP is the linear average of the downlink reference signals across the channel
bandwidth. RSRP provides information about signal strength and gives no indication of
signal quality. RSRP measurements are used in handover, cell selection and cell re-
selections. The reporting range of RSRP is defined from -140 dBm to -44 dBm with 1 dB
resolution as shown in table below
3. RSRQ: RSRQ indicates quality of received reference signal. RSRQ measurement and
calculation is based on RSRP and RSSI since RSRP determines signal quality and RSSI
determines co-channel interference and noise. RSRQ formula is shown below (N
represents number of resource blocks). The reporting range of RSRQ is defined from -
19.5 dB to -3 with 0.5 dB resolution
4. SINR(Signal to Interference & Noise Ratio): SINR is a measure of signal quality
as well but it is not defined in the 3GPP specs but defined by the UE vendor. It is not
reported to the network. SINR is used a lot by operators, and the LTE industry in general,
as it better quantifies the relationship between RF conditions and Throughput. UEs
typically use SINR to calculate the CQI (Channel Quality Indicator) they report to the
network.

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5. CSSR: it is the fraction of the attempts to make a call that result in a connection to the
dialed number (due to various reasons not all call attempts end with a connection to the
dialed number). This fraction is usually measured as a percentage of all call attempts
made.

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Corporate Support
The basic operation of corporate support at PTCL is to provide services to the firms which are
other than those of PABX (i.e. telephone line). Hence we studied about various services of the
PTCL which it has provided to corporate customers, including:
1. Business connectivity: These are economical packages for business customer to connect
to the internet to share their resources or to reach their customers.
2. Business communication: These are services dealing specifically towards inter and intra
Business communication as well as facilitating communication with business customers.
3. Managed Services: Managed service is the practice of outsourcing on a proactive basis
management responsibilities and functions and a strategic method for improving
operations and cutting expenses. PTCL provides them to firms to lower their costs and
increase their efficiency.
4. Hosting Solutions: These services provide data hosting solution for corporations like
establishing a data center or hosting a website
Business connectivity
 PTCL Enterprise DSL: PTCL Enterprise DSL is bundled product where Non-CIR DSL is
provided to customer with static IP address assigned to Customer Premises Equipment (CPE). As
static IP is being provided to the customer, small businesses can start their own network by
installing personal servers.
 VSAT (Skylink): PTCL introduces “Skylink” satellite communication service for Corporate
Customers. PTCL offers SKYLINK satellite communication services for domestic and
international communication applications. VSAT (Very Small Aperture Terminal) is a satellite
communications system that serves home and business users. A VSAT end user needs a box that
interfaces between the user's computer and an outside antenna with a transceiver. The transceiver
receives or sends a signal to a satellite transponder in the sky. The satellite sends and receives
signals from an earth station computer that acts as a hub for the system.
 ISDN (PRI): PTCL’s Primary Rate ISDN (PRI) provides virtually unlimited number of ‘pairs’
at customer’s office which grow as your business grows. We provide 30 lines or any multiple of
30 lines and then connect you in no time.The service uses the public telephone network to carry
an all-digital signal that can satisfy your voice and data communications needs in the most
efficient and flexible way possible.This gives you 30-40% greater efficiency than traditional
analog service. Fewer connections are required and call connection is rapid thus saving
customers time and money. PTCL’s PRI service is ideal for enterprises that require simultaneous
transmission of voice, data and video as well as cost effectivity.

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 ISDN (BRI): Basic Rate Interface (BRI) is a powerful tool for provisioning of different services
like voice, data and image transmission over the telephone line through the telephone network.
Based on ISDN technology, it is being viewed as the logical extension of the digitalization of
telecommunication network. PTCL’s BRI is a digital access technology uses standard twisted
pair cables and is nearly three times faster than a 56Kbps dial-up line. It also provides high
quality of digital transmission and high speed data interfaces.
 IP-Connect: The “IP Connect” service is based on Internet Protocol Virtual Private Networks
(IP-VPN). This product is aimed for those requiring high security/bandwidth comparable to that
provided by Private Leased Circuits as well as scalable connectivity to provide the future growth
changes in size and volume of the customer business. MPLS IP VPN from PTCL delivers a
flexible, customizable, any-to-any network that lets you connect office headquarters, branches,
distribution facilities, data centers and other locations, with ease. You can also converge all your
existing business traffic, even latency-sensitive applications onto one network.
 DXX: PTCL’s Digital Cross Connect (DXX) network provides the most dependable media for
WAN connectivity with more than 1000 nodes countrywide, while its Bandwidth Ranging from
64Kbps to 2Mbps for local, nation-wide as well as global coverage. DXX is a network facility
used by enterprises to switch and multiplex low-speed voice and data signals onto high-speed
lines and vice versa.
 IPLC/DPLC: PTCL is the largest provider of domestic and international leased line services.
PTCL leased lines connect telecommunication network elements between geographically distant
locations on a semi-permanent basis and are used as a private resource for transmission capacity
for cellular and fixed line telephony, data communication or Internet service applications.
o Domestic Private Leased Circuit (DPLC): PTCL provides leased line solutions to all key
customers throughout the country and its focus is to be the carrier of choice for high quality
transmission services to other operators. PTCL’s transmission platform on which leased lines are
delivered consists primarily of optical fiber equipped with high-capacity DWDM equipment
deployed in fully redundant, self-healing rings. PTCL’s main fiber route extends to over 4000
kms. In addition, spur and short haul fiber network spans another 8000 kms providing the most
extensive coverage across the country. Uses of PTCL leased line services to other service
providers & corporate customers include interconnecting offices, mobile switches and all
telecom switching & distribution equipment all over Pakistan.
o International Private Leased Circuit (IPLC): PTCL also provides point to point international
private leased lines through SMW3 & SMW4 submarine cables as well as terrestrial cable

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system. PTCL is able to offer half circuit as well as full circuit to various destinations worldwide.
Full circuit IPLCs are provided for USA, Europe, Singapore, Hong Kong and other destinations.
PTCL has One Stop Shop(OSS) agreements with renowned international telecom operators such
as BT, SingTel, Telecom Italia, Etisalat, OTE-Greece, Batelco for delivery of end-to-end
services.
 Business VPN: PTCL Business VPN is powered by broadband technology and state of art
Network & Telecom infrastructure. Broadband technology carries high bandwidth information to
your premises over ordinary copper telephone lines whereas latest Network and telecom
infrastructure. What it means is a much faster, smoother and secure connection. This keeps all
your branches connected to main office over a secure virtual tunnel created on Private IPs DSL
as last mile. VPN established using DSL internet links, costs more than VPN over private IPs.
Moreover being a private IPs secure link Business VPN doesn’t require additional equipment to
create a private tunnel over DSL link to avoid stranded public access. Further due to zero percent
overheads Business VPN is much more efficient than a VPN over DSL internet link.
 DRS: PTCL’s DRS transport solutions for private networks enables efficient, self-contained
networking, without relying on leased circuits or fiber and without spending huge amounts on
recurring operational costs. Our microwave digital radio solutions support voice, video and high-
speed native Ethernet data for any size business, agency or organization. Our solutions deliver
the flexibility to meet current and future needs with seamless, cost-effective upgrades as capacity
demands increase. PTCL DRS solution can also be deployed as a backup of primary connectivity
to ensure robust and reliable services.
Business communication
 Corporate SMS: PTCL provides a simple to use Web interface which allows corporate
customers to log in from any internet enabled device/computer and communicate instantly with
individuals or groups via bulk text messaging. PTCL Corporate SMS interface is quick and easy.
Because it is browser-based, therefore it will work from any device. All you need to access our
Web SMS service is Internet access.
 SIP Trunk: PTCL's SIP Trunk is an IP based service that can be extended by leveraging PTCL
existing NGN infrastructure, a service that is richly featured, secure and highly reliable for
corporate customer’s SIP Trunk requirements. PTCL SIP Trunk service provides businesses with
IP based access and converges voice and data services onto the single largest NGN platform,
where customers can enjoy a flexible and cost effective solution. This product is versatile,
intelligent and managed by state-of-the-art PTCL NGN platform, which gives PTCL full control
of the service and also allows customers to request changes as per their demands.

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 Audio Conferencing: We offer audio conferencing services for SME/Corporate
Customers with up to 120 participants per conference. Our Audio conferencing
services are easy to use with interesting billing packages , designed for
maximum user comfort and convenience with web integrated interface. Audio
Conferencing allow your organizations to conduct virtual meetings between your
clients/customers/staff both locally and internationally.
 Personal Collaborator: Our Personal collaborator boosts productivity and improves
collaborative communications across national, international, and organizational boundaries.
Delivered via PTCL expansive national network, our conferencing services connect your
national and global workforce, colleagues, and clients immediately and can support virtual
meetings of up to 10 users, and with a single, global reservation, billing, and reporting system.
 Video Conferencing: PTCL collaborates with Polycom to present PTCL Smart Video for its
Corporate and SME customers. PTCL Smart Video provides enterprise class video conferencing
architecture to enable you to make high definition video calls from your PC, tablet or smartphone
without the need for additional dedicated hardware. It is a flexible and easy to use solution for
instantly connecting mobile workforce, partners, vendors and clients from across the globe.
 Toll Free Number: PTCL’s Toll-Free services can extend your business reach, enhance
customer services and provide our corporate customers essential business continuity solutions.
Our service can be a key differentiator for a contact center today by understanding the options
available. Power of advanced network-based offerings can help any contact center in maximizing
its effectiveness. With multiple service options to choose from, you can create a toll-free service
plan specifically tailored to your company's needs. Advanced toll-free features include
announcements, routing, redirection and control. All can be designed as per your specifications.
It is easier than ever to create a dynamic call-handling infrastructure
 Universal Access Number (UAN): PTCL’s Universal Access Number (UAN) service is
specially designed to cater for such diversified needs of organizations and groups. Through our
UAN service, the customer can subscribe and have different telephone lines in different places.
These lines can be accessed via single unique Universal telephone number. The system will
translate the UAN number to a specified corresponding Public Switched Telephone Network
(PSTN) number according to the area of caller & calling time to connect call accordingly. If an
enterprise subscribes to our UAN service, the customer in different places will be able to contact
the branch office of enterprise or the company group nearest to him by simply dialing the
universal number. For customers who have various offices in different periods of time, they can
easily specify different routes for incoming calls which will greatly facilitate timely solution for
customers.

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Managed Services
 Business-in-Box: “Business in a Box” is a combination of all the services that are required and
necessary for growing SMEs. This gateway device provides the SMEs with benefits such as
Broadband Internet connection, Faster File sharing, Firewall Security, VPN connectivity, IP
telephony, IP Camera Surveillance, Audio/Video streaming, Wireless LAN connectivity, Digital
Phone, IP Phone, Web Hosting, Data storage etc. in a secure and speedy manner.
 Managed WAN: PTCL's Managed WAN services allow you to run and support a wide area
network over any region in Pakistan to achieve your business objectives while reducing
operational expenses. Features include:
o End-to-end full life cycle management service
o Online Availability of Reports at any time
o Pro-active response to alarms through remote network management tools by highly
qualified and certified network engineers
o 24x7 monitoring
 Managed Services: PTCL’s Managed Network Services is a comprehensive corporate solution
that is aimed at satisfying the essential needs of telephony/voice, data and security needs.
PTCL’s Managed Service allows you to simplify the process of design, installation, and
management of your network. In order to provide managed WAN, our solution includes Network
designing, hardware, software, support and end-to-end network connectivity – all delivered and
managed by our world-class technical team and partners. PTCL’s Managed Services provides the
highest level of performance, reliability and stability through comprehensive Service Level
Agreements (SLA) along with remote monitoring, management and reporting through the
Network Operations Centre (NOC) including 24x7 on-site supports.
 NOC: As part of its continuing infrastructure developments, PTCL has embarked upon a major
investment program in the Network Operations Center (NOC). The purpose of NOC is to
control, monitor and manage the entire PTCL network; to enhance and optimize network
management through a transparent and centralized platform and to create a highly available,
adaptable and fault resilient network that can meet market demand and offer customer
satisfaction. Through the NOC, PTCL has been able to address those issues with a complete
convergence of the entire network on a single platform.
 Telepresence: PTCL’s TelePresence is designed to bring you and your team closer to the
people, places, and events you need to build your business. The creation of a live, face-to-face
meeting experience empowers users to interact and collaborate like never before. The PTCL
TelePresence service leverages a complete set of activities that ensures efficient end-to-end life
size meeting experience by providing fully managed and scalable services over the network.

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PTCL allows customers to come in and rent an immersive TelePresence studio on hourly basis,
without having to invest in the expensive technology. PTCL offers TelePresence meeting studios
and conferencing facilities for hire in Lahore, Karachi, Islamabad, to Middle East, Europe, North
America and to any Cisco or other Telepresence suites around the world. The solution uses
TelePresence technology and employs codecs, cameras, lighting arrays, microphones and
speakers. For instance, a solution can use endpoints, which consist of one or more 65-inch
plasma-screen video monitors and a special “virtual” conference table. The special conference
table can seat up to six people per location and incorporates your video monitors to create a
“virtual table” of up to 30 participants.
Hosted Solutions
 Data Centers: PTCL’s Data Center offers strategies that enable your business to respond to
industry trends and prepare for the future which reduces the total cost of ownership by
introducing a new and innovative architecture. PTCL Tier 3+ Data Centers helps you to
virtualize system, storage, and network resources to reduce the number of systems you need to
manage, while increasing asset utilization. Our Data Center solution allows businesses to protect
critical applications and confidential data, enhance data center operational efficiencies, and
rapidly create new secure application environments to support new business processes. PTCL
Data Centers is an ideal choice for companies who want the flexibility to relocate their Primary,
DR and BCS sites and choose from variety of services as their business demands.
 Unified Communications: Pakistan Telecommunication Company Ltd (PTCL) in order to keep
its corporate customers connected regardless of time and space provides a converged
communication platform for all their business applications. PTCL Unified Communication
service is a comprehensive solution for the corporate customer and SMEs that combines
sophisticated voice and data connectivity and aims at satisfying the essential needs of customer’s
telephony/voice, data and collaboration needs. It gives users a richer environment where they not
only have audio but also video capabilities, they are able to share files and work of documents
together regardless of their physical locations, which empowers them to truly start to work as one
cohesive group, and not as partially connected entities.
 Web Hosting: PTCL provides high quality and reliable web hosting services on world’s
renowned Microsoft platform. Whether it’s a personal website, or an e-commerce portal we’ve
got the perfect webhosting packages for our consumer and corporate customers. All of our
webhosting packages include an ample amount of web storage space, data transfer and email
accounts.
 I-Sentry: PTCL, a market leader in telecom network services presents IP video monitoring
solution to its subscribers on a large scale. It would allow customers to easily deploy networked
video monitoring in their offices, stores or factories. Live or recorded video can be scrutinized on

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standard PCs/Mobile from anywhere over the internet. These days it has become imperative for
shopping centers, public transportation, banks, schools and other various offices to install video
surveillance. PTCL’s IP Video surveillance solution, provides virtually unlimited number of
video surveillance cameras which can be deployed anywhere in Pakistan without any difficulty.
I-Sentry is a cost-effective IP video surveillance solution in both developed as well as in remote
areas.

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Some of the activities performed during our tenure are recounted below:
1. Verifying and Correcting Excel Sheets
During the internship at WLL, The department faced a discrepancy in their data base where the
data in one spreadsheet didn’t match the data in other spreadsheet as such there was a need to
verify as well as correct the two records. The screenshot is shown below:
We had to check the PN number of the two sheets to verify if the information matches also we
ensured that there was a difference of 168 between 2 BSC to ensure that the data was correct.
Once we had to check each cell location in the south region, we filled the correct BTS with
green, missing with yellow, erroneous with red and repeated reading with orange. This we later
presented to the administration of the department, who appreciated our efforts.
2. Performing Static Drive test
During our internship, we also performed the primary task of the WLL team that is the
conduction of static and dynamic drive tests using Nemo Out door software. We were only able
to perform the static drive test at PAK-Capital using Nemo outdoor software, the screenshot of
which is shown below. The tools used for this were PTCL 4G (Charjee) Dongle, License card
and GPS. The drive test we conducted was of PAK-Capital cell and hence gave positive results.

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3. Monitoring Cell Performance
To monitor the cell performance, we evaluated the four carrier signals of the individual cells.
The four different colored signals shown above should follow the same pattern if the cell is
working properly. In case there was any problem, we recorded the cell site ID and submitted the
final list to the staff to be delivered to the operations team.
4. Netnuman Software to check call success ratio
We used the Net Numan software which for for the ZTE vendor to monitor the call success ratio
rate. The cell sites where the success ratio was less were to be examined and we picked threshold
percentage to be 75% (taking into account external influences on the network), less than 75
indicated that there was some technical issue with the system. At the end of this task, we gave
the report about it to the staff to be sednt o the operations team.

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5. Software and Vendor Overview
During the course of our internship, we learned about Major software used by WLL and also the
Vendors with whom PTCL has agreement to purchase equipment. A brief overview of both is
given below.
Hardware Vendors:
ZTE Corporation: It is a Chinese multinational telecommunications equipment and systems
company headquartered in Shenzhen, Guangdong. It provides telecommunication equipment to
WLL.
Huawei: Huawei Technologies is a Chinese multinational networking and telecommunications
equipment and services company headquartered in Shenzhen, Guangdong. The equipment
related to 4G technology is mostly provided by Huawei to WLL
Software Utilized:
1. NETNUMEN: It is specifically used for LTE KPI (key parametric indicator) monitoring
and gives alarm in case of deviation.
2. CNO2: It comprises of several parametric templates which are used to check all the
parameters of 1X ( voice calls) and EVIDIO
3. Huawei M-200: Primarily used for monitoring the BSC in Hyderabad in the south
region. It can monitor any technology (i.e 1X, EVIDIO, LTE) and gives alarm in case of
any problem or blunder by the user.
4. Nemo Outdoor and Analyzer: It is used for site monitoring and parameter analysis. The
outdoor mode of Nemo can be used for on the site parameter real-time monitoring and
surveillance.
5. MapInfo: It is used for site planning and contains location of cell site, azimuth and
layout of the various cell sites in the database.

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6. Making KML to show cell sites on google Earth
KML (Keyhole Markup Language) is an XML based file format used to display geographic data
in an Earth browser such as Google Earth, Google Maps, and Google Maps for mobile.
With KML, you can display pretty much everything on a map. You can either email it to friends
or you can upload it to Google Maps (Google My Maps feature) and share it with everyone. But
best of all, you can upload the file to an online host, and use the KMLs to be displayed on any of
your custom maps (i.e on your blogs, websites, etc). This way, you can customize the maps' look
& feel and its behavior to suit your needs.
WLL uses KML files to place the location of their cell sites on the map, hence one of our tasks
was to develop a KML file to learn how the management of the cell-sites is carried out.
We places all the coordinates in the Google earth software to obtain a KML file showing all
some of the cell site location in the South region of PTCL and their respective coordinates. The
file we later showed to the staff, along with the marks on the map

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7. Understanding the Basic LTE system
Our very first task at WLL was to understand the LTE system as in how it works. In most
universities in Karachi, students only know the basics of the cellphone generations and Long-
term evolution and as such we were first given the task to read the first chapter of LTE by John
Wiley to understand the basics of LTE. We understood the basics of Mobile Phone operation by
the end of this task. The screen shot from the book demonstrating the European and American
standards is shown below:

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8. Studying the Corporate Responsibility of PTCL
Social responsibility is an ethical framework that suggests that an entity, be it an organization or
individual, has an obligation to act to benefit society at large. Social responsibility is a duty every
individual has to perform so as to maintain a balance between the economy and the ecosystems,
for example reducing our carbon footprint and maintaining environmentally responsible business
practices. Some of the actions taken by PTCL in this regard are given below:
PTCL, CISCO and NUST to establish Center of Excellence for Internet Technologies
Under the banner of PTCL, CISCO and NUST, Center of Excellence for Internet Technologies is
being established at NUST SEECS, Islamabad. The Center – a brainchild of Mr Walid Irshaid,
President and CEO, PTCL - is to be set up in the state of the art. An MOU to this effect was
signed yesterday by the three parties, with the Chief Guest being Dr Ata ur Rahman, Chairman
HEC. The occasion was also graced by high officials from public sector, academia and industrial
organizations. The ceremony was a huge success and PTCL, CISCO and NUST’s leading role in
taking up new challenges to improve the quality of IT education in Pakistan was greatly lauded
by members of academia, industry and the media present at the ceremony.
Collaboration with Universal Service Fund (USF)
The Universal Service Fund (USF) and PTCL have entered in a contract to provide basic
telephony and data services to the population in the yet un-served areas of Baluchistan districts
of Pishin, Killa Abdullah and Quetta. PTCL is making consistent efforts to enhance Pakistan’s
capacity to develop and produce a globally competitive telecom sector and industry.
PTCL holds Hepatitis awareness drive
Pakistan Telecommunication Company Limited (PTCL) organized a seminar on ‘Prevention and
Awareness of Hepatitis’ at a local school in Karachi as part of the company’s Corporate Social
Responsibility (CSR) initiatives. PTCL is organizing a nation-wide drive to create awareness
about Hepatitis and its preventive measures.
PTCL’s annual report earns SAFA’s award
PTCL had won distinction for the country, with South Asian Federation of Accountants (SAFA)
conferring the ‘Best Presented Accounts Award 2011’ to the company, in the category of
‘Communication and Information Technology’. The award is presented to companies that exceed
industry standards in quality and transparency of financial reporting parameters.
PTCL awarded ‘Best HR Practices in Telecom Sector’ award

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Pakistan Telecommunication Company Limited (PTCL) has been presented with the ‘Best HR
Practices in Telecom Sector” award at the 4th Global HR Excellence Awards 2013 held in
Karachi.
Promoting education through online learning
Pakistan Telecommunication Company Limited (PTCL) continues to promote education and
boost knowledge revolution by providing youth access to online learning through the company’s
Illuminating Learning Movement (ILM) program. PTCL firmly believes that an educated
Pakistan is a brighter Pakistan.
PTCL ILM program comprises a free 1-year subscription of a progressive online learning
solution (Click2Learn) to the youth of the country. The subscription will help 5000 deserving
Matriculation and Intermediate students to prepare for their Board Exams and Entry Tests.
PTCL signs MoU with WWF to reduce carbon footprint
Pakistan Telecommunications Company Limited (PTCL) has signed an agreement with World
Wildlife Fund (WWF) - the leading wildlife conservation organization - for implementation of
‘Green Office Program’ at its corporate head office.
The program is aimed towards reducing resource consumption, subsequent costs and carbon
footprint of the company that would eventually help in environmental conservation.
PTCL to Offer VPN Services for Telemedicine Project
Pakistan Telecommunication Company Limited (PTCL) will provide Business Virtual Private
Network (VPN) services to facilitate telemedicine project for public hospitals across Pakistan
through the Electronic Government Directorate, said a statement issued by the company.
This telemedicine facility will connect the district hospitals and health centers with super
Specialty hospitals in major cities to provide expert consultation to the needy and underserved
population.
People living in rural/remote areas of Pakistan will be able to seek advice and treatment from
specialist doctors of major hospitals in big cities.

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9. Learning about Vision and Brand Philosophy of PTCL
We studied about the vision and philosophy behind the motto and logo of PTCL “Hello to the
future” and learned that:
The first key word “Hello” captures the essence of the whole telephony network that is the
backbone of PTCL. “Hello” is a word which is related to the telecommunication history and has
been used ever since and will be used in future. This word expresses the welcoming nature of the
PTCL brand, its customer oriented approach and warm environment. Everyday most
conversations and relationships start with the word “Hello”, hence it portrays the relationship
building of PTCL with its customers.
The second key word “Future” translates PTCL philosophy in a nutshell to provide planned and
proactive solutions and products to its customers. PTCL is constantly evolving and taking its
customers into the future. The word “Future” holds the promise that PTCL is committed to, by
providing complete customer satisfaction through innovative and futuristic services and
products. PTCL is breaking the stereotypical perception launching into the Future embracing it
as the mission to transform the world of telecommunication and the way its customers
communicate. PTCL establishes itself as a futuristic entity which is working constantly towards
inventing paramount solutions for its customers.
The font style selected is bold, straight and modern. The font depicts the brand values that PTCL
fosters.
10. Code of Conduct of PTCL
We learned about the statement of ethics of PTCL and the ways in which the employees and the
people at PTCL provide a conducive environment for working. These include:
Treating Customer and Employees with Respect & Preventing Harassment
All customers and employees will be treated with dignity and respect. There won’t be any
interference for prejudicial reasons. All employees will be entitled to freedom of thought,
conscience, religion, and expression as long as these do not interfere with the rights of others. No
employee will be discriminated against or harassed by means of any action that creates an
intimidating, hostile or offensive environment including disparaging remarks based on gender,
religious, race, age, disability, political opinion or ethnicity.

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Compliance to Merit, Transparency Values, Legal and Regulatory Laws
PTCL, being a commercial entity, is working in a competitive, challenging, and liberalized
telecom environment where success comes from hard work, competence, and fairness. The
employees will, therefore, ensure adherence to the values based on merit, performance, and
transparency and refrain from seeking any political support for gaining undue advantages. They
will also abide by all legal and regulatory laws applicable.
Confidential and Proprietary Information
PTCL employees will take every appropriate action to preserve and enhance the Company’s
Intellectual Property including respecting and maintaining privacy of customer’s information,
while respecting the Intellectual Property rights of others. The proprietary and commercial
information, under no circumstances, shall be disclosed, either during or after employment,
without Company authorization to do so.
Physical Assets
Equipment, materials and other physical assets of the company will be handled with care and not
be misused under any condition. PTCL employees will take all possible steps to ensure the safety
and security of these assets under all conditions. They will be utilized for PTCL’s business
purposes with due authorization.
Conflict of Interest
PTCL employees will always be expected to act in the Company’s best interest by basing their
decisions and actions purely on the professional business requirements. Personal relationships or
benefits will not impact employees’ judgment or lead to any activity resulting in a conflict of
interest.
Prohibition of Corrupt Practices
PTCL employees will not demand or accept any kind of bribery, kickback, payoffs or any other
illegal or unethical benefits, and will never be involved in any corrupt business practices. The
use of Company funds for political contributions to any organization or to any candidate for
public office will be strictly prohibited.

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11. Reviewing Corporate contracts of PTCL
PTCL and Civil Aviation Authority sign nationwide online connectivity agreement
Pakistan Telecommunication Company Limited (PTCL), the largest Information Communication
Technology (ICT) services provider in the country, has inked an agreement with Pakistan Civil
Aviation Authority (PCAA) to provide ICT services as managed model nationwide.
The project will facilitate Air Traffic Controllers in transmitting and receiving data in real time
over the redundant last mile connectivity for PCAA radar sites and airports in a faster and
reliable manner. The implementation of new system will also help in enhancing audio
communication between Air Traffic Controllers and Pilots in a manner that all the
communication will take place in real time without any distortion. The setup will provide an
efficient, scalable, reliable communication system to meet all the operational and business
requirements of Civil Aviation Authority.
PTCL signs agreement with IT Butler
Pakistan Telecommunication Company Limited (PTCL) has signed an agreement with "IT
Butler", a front-end Partner of Blackboard to offer fully managed learning management system
(LMS) in Pakistan. ITB is the provider of leading LMS solutions, "Blackboard" in the Middle
East, serving the needs of defense forces, universities and vocational colleges and high schools
using Blackboard platform. Through this agreement; PTCL will be introducing Blackboard
(LMS) in Pakistan as an exclusive partner.
Blackboard (LMS) is software for automating the administration, documentation, tracking,
reporting and delivery of e-learning education courses and blended training programmes for
universities, vocational institutes and high schools. Companies also use this application for
providing training to their employees
I-Sentry Surveillance: PTCL signs agreement with NRSP
An agreement has been signed between Pakistan Telecommunication Company Limited (PTCL)
and NRSP Microfinance Bank Limited for the provisioning of ICT services. NRSP Microfinance
Bank will utilize the IP-Connect for their primary network and satellite based DVBS-2 for
primary backup. In addition, PTCL’s i-Sentry product line will be used to provide surveillance at
NRSP branches.
PTCL signs agreement with NESPAK
Pakistan Telecommunication Company Limited (PTCL) has inked an agreement with NESPAK
for deployment of PTCL infrastructure and provisioning of services in NESPAK housing
society.

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The partnership shall enable residents of NESPAK housing society to experience the state-of-
the-art telecommunications services of PTCL including Voice Telephony, Broadband Internet,
SmartTV as well as EVO Wireless Broadband internet services. PTCL is already providing
services in Phase-I of the society.
PTCL Signs MOU with Al-Ghurair Giga Pakistan For Provision of ICT Services
Pakistan Telecommunication Company Limited (PTCL) has announced the signing of a
Memorandum of Understanding (MoU) with Al Ghurair Giga Pakistan (Pvt) Ltd, the developers
of World Trade Center and other state of the art Commercial and Residential Developments in
DHA Phase-II, Islamabad.
Through this agreement, PTCL will develop ICT infrastructure and provide full range of
telecommunications services for Al-Ghurair Giga’s current and future projects.
PTCL to Connect 1400 Habib Bank Branches Across Pakistan
Pakistan Telecommunication Company Limited (PTCL) has inked a Managed Services Network
Agreement with Habib Bank Limited (HBL) to provide networking for the leading bank’s 1400
branches across Pakistan.

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Conclusion and Recommendation for PTCL
The deployment at PTCL has given us a very keen insight into the workings of PTCL and
telecommunications industry in the country. If, in the future, we try to pursue a career at PTCL
or any other telecommunication industry, we would have a solid background to start with, being
equipped with both the basic technical as well as engineering skills commonly utilized in the
industry.
The internship program of PTCL was perfectly planned and executed and there is very little
room for improvement. However, we have few suggestions which we believe would be useful
for PTCL including:
 There should be a Booklet detailing the departments and tasks performed by every respective
department of PTCL so that interns have proper knowledge of various organs of PTCL prior
to their joining.
 A job description like contract should be given to interns prior to their joining so that interns
are entirely clear about their tasks, obligations and leverages that internship position has for
them.
 Exchanging or switching their PTCL department should be easy for the interns as per their
own feasibility of reaching
Overall, we believe that the aim of Corporate Responsibility which the PTCL wished to pursue
via this internship by edification and exposure of university students has been fully achieved via
this internship and Interns are now better equipped with technical as well as corporate skills. All
the experience attained with this would be indispensable in our future success.

PTCL Internship Report

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