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Pushing
through
failure
(quickly)
@jeremyjohnson
@jeremyjohnson

(yes, we’re hiring)
https://twitter.com/SebastianMourra/status/401066297414676480/photo/1
http://gapingvoid.com/2012/07/03/fail-often/
“fail fast” is actually better
framed as “experiment fast.”
The most effective innovators
succeed through
experimentation.
- Victor Lombardi
http://www.uxbooth.com/articles/fail-fast-fail-often-an-interview-with-victor-lombardi/
http://www.postalmuseum.si.edu/artofthestamp/SubPage%20table%20images/artwork/athletics/Vince%20Lombardi/vincelambardi.htm
http://uxmag.com/articles/book-excerpt-why-we-fail
“fail fast”
Freeman Dyson

http://en.wikipedia.org/wiki/Freeman_Dyson
Freeman John Dyson FRS is
an English American
theoretical physicist and
mathematician, famous for
his work in quantum
electrodynamics, solidstate physics, astronomy
and nuclear engineering.
1998
“Say something about failure in experiments or businesses
or anything else. What's the value of failure?”
http://www.wired.com/wired/archive/6.02/dyson.html?pg=7&topic=
“You can't possibly get a good
technology going without an
enormous number of failures. It's a
universal rule. If you look at
bicycles, there were thousands of
weird models built and tried before
they found the one that really
worked. You could never design a
bicycle theoretically. Even now,
after we've been building them for
100 years, it's very difficult to
understand just why a bicycle
works - it's even difficult to
formulate it as a mathematical
problem. But just by trial and error,
we found out how to do it, and the
error was essential. The same is
true of airplanes.”
“So you're saying just go ahead and try stuff and you'll sort out the
right way.”

“That's what nature did. And it's almost always true in
technology. That's why computers never really took off
until they built them small.”



“Why is small good?”

“Because it's cheaper and faster, and you can make
many more. Speed is the most important thing - to be
able to try something out on a small scale quickly.”
!

“Fail fast.”

“Yes. These big projects are guaranteed to fail because
you never have time to fix everything.”

1998
Failing fast = learning with customers quickly
https://twitter.com/davidakoontz/status/402896347470110721
Pushing Through Failure (Quickly)
http://siliconangle.com/blog/2013/05/13/has-instagram-become-too-risque/
Systrom, Intuit founder Scott Cook, and Lean
Startup author Eric Ries talked about the
changes that have swept through product
development in both big and small
organizations. Many companies have moved
from what's called "waterfall development" -- a
method that relies on large engineering
executing a carefully mapped-out plan -- to
"lean" development, where creators move
quickly to push out products and revise them
on the fly.
!
"We thought about what we could do to
iterate more quickly," Systrom said of
Burbn's pivot. "People loved posting
pictures on Burbn" -- so that's where they
took the venture, jettisoning other planned
features. Burbn now lives on only as an
abandoned Twitter feed.
http://money.cnn.com/2011/09/13/technology/startups/instagram_burbn/
$
ready?
to avoid a
slow fail?
- problem -

Can’t get started?
!
!

Ship often. Ship lousy stuff, but
ship. Ship constantly.

http://99u.com/tips/6249/Seth-Godin-The-Truth-About-Shipping
Pushing Through Failure (Quickly)
- problem -

Find it hard to strip out what’s not
valuable?

Spend too much time
planning?
DOn’t talk with your customers?
http://www.startupvitamins.com/products/startup-poster-the-longer-it-takes-to-develop-the-less-likely-it-is-to-launch
“The timing of longrange plans is screwed
up too.
You have the most
information when you’re
doing something, not
before you’ve done it.
Yet when do you
write a plan? Usually it’s
before you’ve even
begun.
That’s the worst time to
make a big decision.”
http://37signals.com/rework
- problem -

Large team
Keep your team small. Smaller
than that. No team at all if you
can help it.

http://99u.com/tips/6249/Seth-Godin-The-Truth-About-Shipping
A throwback to their days with Jeff Bezos at
Amazon, projects are assigned to "two
pizza teams," groups of engineers small
enough for them to be fed on two large pies.
"We want the team to be flat and allow
everyone to communicate with each
other," Rajaraman says.

http://www.fastcompany.com/1811934/walmartlabs-brings-two-pizza-team-startup-culture-walmart-empire
Pushing Through Failure (Quickly)
http://techcrunch.com/2012/11/17/heres-how-spotify-scales-up-and-stays-agile-it-runs-squads-like-lean-startups/
- problem -

Try to jam too much into a product?

Only launch x times a
year?
Looking for perfection?
https://twitter.com/tbisaacs/status/387716257283596288
https://frontdeskhq.com
“Great companies focus on their users and ship great products.”
http://www.aaronklein.com/2012/02/why-facebook-is-worth-100-billion/
http://fab.com/inspiration/posters-getting-things-done
http://www.startupvitamins.com/products/startup-poster-stay-focused-and-keep-shipping
http://www.startupvitamins.com/products/startup-poster-done-is-better-than-perfect
“real artist ship”
- steve jobs

http://gloriamarie.com/stay-focused-and-keep-shipping
- problem -

It’s going to cost
too much to try
that out.
How do we know our customers will
want this?
- Mike Krieger, Instagram’s founder

The Wizard Of Oz Techniques For
Social Prototyping – You don’t need to
build everything at first. You can be the
man behind the curtain. Krieger says him
and Systrom tested an early version of a
feature which would notify you when
friends joined the service. Instead of
building it out, they manually sent
people notifications “like a human bot”
saying ‘your friend has joined.’ It turned
out not to be useful. “We wrote zero
lines of Python, so we had zero lines to
throw away.”

http://techcrunch.com/2012/11/30/instagram-co-founder-mike-kriegers-8-principles-for-building-products-people-want/
http://techcrunch.com/2012/11/30/instagram-co-founder-mike-kriegers-8-principles-for-building-products-people-want/
404 testing
URE X
FEAT
NEW
http://jeremyjohnsononline.com/2012/12/19/answering-the-question-would-they-use-it-before-you-build-it/
Pushing Through Failure (Quickly)
http://www.leemunroe.com/lean-product-development-validate-feature-ideas/
It was an MVP (Minimal Viable Product). I skipped a bunch of
features I figured I would implement later. First I wanted to see if
people would use it and how they would use it.
(...)
Implementing user accounts (in Rails) would take me 2 weekends of work;
registration, accounts, saving lists, removing lists, tracking, designing screens,
edge cases etc.
I didn’t want to spend the time if it turned out no one signed up so I ran an
experiment.
I dropped in a link on the top of the page that said “Sign up to save
multiple lists.” and tracked the number of clicks it got with
Mixpanel.

http://www.leemunroe.com/lean-product-development-validate-feature-ideas/
http://www.leemunroe.com/lean-product-development-validate-feature-ideas/
What is the
cheapest,
fastest way to
learn?
“I dropped over $40k when I could have spent $100”

http://boondainc.wordpress.com/2013/04/18/i-dropped-over-40-grand-when-i-could-have-spent-100/
Pushing Through Failure (Quickly)
Pushing Through Failure (Quickly)
Pushing Through Failure (Quickly)
http://www.savourytable.com/2011/05/mothers-day-and-food-truck-or-two.html
valuable

Usable

!
!
!

Enjoyable
trying to determine what is…

valuable

Usable

!
!
!

Enjoyable
http://marks.dk/the-post-functional-paradigm-why-all-designs-are-compensations-for-telepathy-and-teleportation
http://bhc3.com/2013/10/31/uncover-latent-needs-with-a-simple-question/
http://thereboot.org/blog/2012/02/19/design-research-what-is-it-and-why-do-it/
http://www.uxmatters.com/mt/archives/2009/07/laddering-a-research-interview-technique-for-uncovering-core-values.php
Why did the associate damage his thumb?

!

Because his thumb got caught in the conveyor.

!

Why did his thumb get caught in the conveyor?

!

Because he was chasing his bag, which was on a
running conveyor.

!

Why did he chase his bag?

!

Because he placed his bag on the conveyor, but it
then turned-on by surprise

!

Why was his bag on the conveyor?

!

Because he used the conveyor as a table

!

So, the likely root cause of the associate’s
damaged thumb is that he simply needed a table,
there wasn’t one around, so he used a conveyor as
a table. To eliminate further safety incidences, we
need to provide tables at the appropriate stations
or provide portable, light tables for the
associates to use and also update and a greater
focus on safety training. Also, look into
preventative maintenance standard work.

http://www.shmula.com/jeff-bezos-5-why-exercise-root-cause-analysis-cause-and-effect-ishikawa-lean-thinking-six-sigma/987/
valuable

Usable

latent
!
needs
!
!

Enjoyable
Racing to the right
ideas during
development
Pushing Through Failure (Quickly)
Pushing Through Failure (Quickly)
ideas ideas ideas ideas
ideas ideas ideas ideas
ideas ideas discovery
Idea or ideas ideas
backlog ideas
ideas ideas ideas
ideas ideas ideas ideas
ideas ideas ideas ideas

id
id
id
id
id
id
The Discovery track is all
about quickly generating
validated product backlog
items, and the Delivery track
is all about generating
releasable software.
- marty cagan

http://www.svproduct.com/dual-track-scrum/
discovery
backlog
Iteration

design discovery
build Implement

Iteration

Iteration

discovery

discovery

Implement

Iteration

discovery

Implement

Implement

http://www.sebastiangreger.net/writings/concept-design-in-agile-environment/
ideas
ideas
ideas
ideas
ideas
ideas

ideas
ideas
ideas
ideas
ideas
ideas

ideas
ideas
ideas
ideas
ideas
ideas

ideas
ideas
ideas
ideas
ideas
ideas

id
id
id
id
id
id
http://www.kontain.com/plat4m/entries/143623/update-to-our-scrum-board/
prototype
fast

rough

keep moving
test rough prototypes
(usually built within a week or less)
(literally 100s)
http://looksgoodworkswell.blogspot.com/2012/11/list-of-mockupprototyping-tools.html
http://www.adaptivepath.com/ideas/rapid-prototyping-tools#thelist
9:30am
10:30am
11:30am

lab setting - 6 participants
!
1:30pm
2:30pm
3:30pm
Pushing Through Failure (Quickly)
Pushing Through Failure (Quickly)
determine

valuable
Usable
Enjoyable
!
clicktest / survey / Etc...
ideas
ideas
ideas
ideas
ideas
ideas

ideas
ideas
ideas
ideas
ideas
ideas

ideas
ideas
ideas
ideas
ideas
ideas

ideas
ideas
ideas
ideas
ideas
ideas

id
id
id
id
id
id
Pushing Through Failure (Quickly)
Pushing Through Failure (Quickly)
x

x
the core team

Core team makes decisions
Done!
...it is collaborative – the product
manager, designer and lead
engineer are working together, sideby-side, to create and validate
backlog items.
- marty cagan

http://www.svproduct.com/dual-track-scrum/
failed usability
failed to understand
failed to find value
ideas

ideas

id
http://www.startupvitamins.com/products/startup-poster-experiment-fail-learn-repeat
refine retest
ideas
ideas
ideas
Ready for development
ea
s
id
What’s your kill rate?

ideas
Ship that bad boy!
Did I mention
this happens
within a week?
(or less)
Get moving!
LEARN
LEAN
Pushing Through Failure (Quickly)
#1
combined product
teams
core product team
product owner

developers

ux designer
#2
one ux designer
per team
#3
rough, fast, iterative
prototyping
#4
Getting in front of
customers weekly
#5
build/test/learn
in no time at all, you too can be a...

lean, agile,
prototyping, shipping,
ux design master.
http://blog.web2expo.com/2011/08/interview-with-eric-ries-part-2-what%E2%80%99s-next-for-the-lean-startup-movement-startup-visa-and-lessons-learned/
thanks!

@jeremyjohnson
www.jeremyjohnsononline.com

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Pushing Through Failure (Quickly)