Patchwork February 2013 UK
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Patchwork is a multi-agency networking website that allows frontline staff to quickly establish virtual teams to provide joined-up services for individuals. It draws existing data from agency systems and presents it in a useful way. The goal is to free up safeguarding staff time, join services around children and families, and surface patterns for earlier intervention. It was co-designed with users who wanted simplicity, consistency, and ease of sharing information. Feedback from users found that Patchwork saves time and helps identify broader needs. Future developments include expanding family functionality and analytics capabilities.
Patchwork February 2013 UK
- 2. Patchwork FutureGov change management approach, specialising in the use of digital technology to deliver local public services differently Design | Technology | Change Patchwork is a multi-agency networking website, allowing front line staff to quickly and easily establish a virtual team to provide joined-up services to an individual www.patchworkhq.com
- 7. Introducing Patchwork VIDEO http://vimeo.com/49825473 www.patchworkhq.com
- 8. The Question How can we free up people involved in safeguarding to prioritise their time with clients, join up services around children and families and surface patterns for earlier intervention sooner? www.patchworkhq.com
- 9. A new kind of enterprise IT Ref: Prof Sue White, University of Birmingham www.patchworkhq.com
- 10. to Lee Bryant, Headshi0 networks…
- 11. Where we started from – September 2009 www.patchworkhq.com
- 12. Initial hypothesis A light-weight web app that draws existing data from each agency’s system, as well as the child and family, and presents it in a useful way. www.patchworkhq.com
- 13. Co-design
- 14. Human networks matter Other Rela3ve Agency GP/ health visitor Neighbour Detec3ve Sergeant Mother Peers Child Social Worker Youth Worker Teacher www.patchworkhq.com
- 15. Relationships are elusive “Most social work teams (60%) are operating with a 20%–30% vacancy rate and 12% turnover which means relationships aren’t consistent” Association of Directors of Children's Services and Society of Local Authority Chief Executives www.patchworkhq.com
- 16. Simplicity is valuable “We used to know there was an issue by how thick the file was” “You should see my Desktop on my PC, there’s files everywhere. If I don’t have the file in front of me it doesn‘t exist” “I don’t pine for paper files” “They asked me how I would improve ICS, I said just make it a big giant field. Everyone laughed, but I was serious” “I feel that we are trying to represent “I’d like to see my the content of a child’s life in a notes like layers in computer format. People are not like Photoshop” that and it makes me upset” www.patchworkhq.com
- 17. The user priorities www.patchworkhq.com
- 18. The design 1 www.patchworkhq.com
- 20. Multi-agency, multi-area www.patchworkhq.com
- 21. Feedback from Patchwork Users “It doesn’t take any trouble to pick up the phone (once you know who to call)” “It saves us so much time” “Where we see a health need, there could be a greater social need down the road” “It will sit quite nicely below our thresholds at the moment” www.patchworkhq.com
- 22. Government grade secure infrastructure
- 23. Patchwork as a Munro Exemplar “Whilst it will always be necessary to have systems for storing documents, recording events and decisions and gather data, it is important that the use of technology does not become reduced to these important but rather static functions. There is growing evidence of smaller scale, pilot design projects. It would be useful to illustrate this with an exemplar…” The Munro Review of Child Protection Progress Report: Moving towards a child centred system
- 24. Where next Families functionality: connecting individuals in households and supporting family intervention programmes Analytics: identifying need and changing circumstances intervening early, mapping and managing connections Design for more and more use cases: a wide range of multi-agency applications, including victim support, homelessness and others www.patchworkhq.com
- 25. Dominic Campbell dom@wearefuturegov.com @dominiccampbell http://patchworkhq.com