Q&A with MCA Connect Manager David Bence
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David Bence describes his consultancy team's values, emphasizing the importance of professionalism, communication skills, and autonomy in their roles. The team operates like a close-knit family with a focus on career development and work-life balance, embracing a 'work hard-play hard' philosophy. Bence's management style encourages learning through autonomy, allowing consultants to take risks in a supportive environment.
Q&A with MCA Connect Manager David Bence
- 1. Q&A WITH DAVID BENCE Insights into David’s team in MCA Connect’s Delivery Services Organization (DSO)
- 2. PLEASE GIVE US A BRIEF DESCRIPTION OF WHAT YOU LOOK FOR IN A GOOD CONSULTANT. A good BA consultant is able to provide value to our customers, not just fill a resource gap. They will represent themselves and MCA with professionalism. A good BA consultant needs to have great communication skills, being able to speak clearly and confidently, but more importantly be willing and able to listen.
- 3. GIVE US A BRIEF OVERVIEW OF WHAT THE DAY TO DAY IS LIKE FOR A MEMBER OF YOUR TEAM. Our consultants wear many hats, their day may involve running a requirements gathering session or being heads down for the whole day developing dashboards or train customers users. Our more senior consultants will also be in constant communication with project sponsors and leadership at the client, looking for new opportunities to grow the account and land new projects.
- 4. WHAT’S THE CULTURE LIKE WITHIN THE TEAM AND DEPARTMENT? We are like a close-knit family always looking out for each other, helping each grow in our own individuals ways while all working together to grow as a team. We enjoy spending time with each other outside of work, which we believe is essential to developing a positive environment for everyone. Our leadership is focused on the work hard-play hard philosophy in order to deliver high standards with our work while also maintaining a good work-life balance.
- 5. CAREER DEVELOPMENT OPPORTUNITIES? COMPANY/GROUP OPPORTUNITIES? The BA leadership is committed to the growth of individual consultants. We guide and mentor each person to help them achieve their career goals. We feel very fortunate to have been given opportunities to learn and advance our careers, so we pride ourselves on giving others that same opportunity. While most of our training and mentorship is informal and ad-hoc, we provide resources with options to participate in formal training sessions to learn something new, or put them on a project that challenges their skills or even teaches them something new.
- 6. WHAT IS YOUR MANAGEMENT STYLE LIKE? I have a macro-management style and prefer to give our consultants as much autonomy as I can while ensuring they are set up for success. I believe that the best way to learn is to make mistakes, so I give the team the freedom to do so. As long as individuals are working hard, being productive and delivering on time, I tend to not interfere with their process, believing there is normally multiple ways to handle a situation successfully.
- 7. LEARN MORE AT mcaconnect.com/about/careers “MCA Connect is a team of professionals, driven by a shared set of core values, passionate about exceeding our customers’ expectations.”