Qbq the question behind the question
- 1. QBQ! The Question Behind the Question What to Really Ask Yourself to Eliminate Blame, Complaining, and Procrastination -By John G. Miller
- 2. Question What is a situation you’ve experienced recently that had you asking questions such as – Who dropped the ball? – When is that department going to do its job right? – Who’s going to solve the problem? – Why don’t I have what I need to do my job?
- 3. Personal Example Moving business Nearshore – Why isn’t the company slowing down to do this the right way? – When is the vendor going to step up and do its job? – Who is responsible for this mess? – How am I supposed to get everything done without the resources I need?
- 4. QBQ! And Personal Responsibility Instead of looking for others to solve the problem, rather than pointing the finger of blame, we should turn the finger back toward ourselves and ask the question behind the question, because according to John Miller, personal accountability is about asking the right questions.
- 5. The Right Questions How can I adapt to the changing circumstances? What can I do to develop myself? How can I help solve the problem? What can I do to understand other people’s challenges and frustrations? What can I do today to excel at my work?
- 6. Training Programs/Materials QBQ.com or personalaccountabilityatwork.com/QBQ – 4-8 hours of training – QBQ-facilitated – Trainer licensing
- 7. Review Of 144 reviews of the book on Amazon.com, only a handful of criticism (4.5 stars overall). Mostly, it’s too simplistic. – But really, does personal accountability have to be that hard? Ask yourself the right questions, avoid blame, do the right thing.