The document discusses quality assurance (QA) and total quality management (TQM) principles for the pharmaceutical industry. It defines QA as organized arrangements to ensure products meet quality standards for intended use. Key QA activities mentioned include facility and equipment validation, batch record preparation, auditing, and compliance. The document also discusses good manufacturing practices (GMP) as an integral part of QA, and lists its 10 principles. Quality control (QC) is defined as procedures to ensure products adhere to predefined quality criteria. TQM is described as integrating all functions to continuously improve quality and achieve customer satisfaction.