Qlik executive summary final

Beyond spreadsheets
How the new breed of Asia-Pacific CFOs make
decisions
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© The Economist Intelligence Unit Limited 2014 1
Beyond spreadsheets:
How the new breed of Asia-Pacific CFOs make decisions
Contents
Introduction 2
The information challenges of today’s CFO 3
About the research 4
1. The rise of the new CFO 5
2. An information gap 7
3. Tapping a new wealth of information 10
4. Influence of technology 12
Conclusion 14

© The Economist Intelligence Unit Limited 20142
Introduction
The corporate CFO was once confined to financial gatekeeping and oversight. But for some time now
CFOs have been taking on wider and more strategic corporate responsibilities. The shift in what
CFOs do has been partly influenced by the declining role of the COO – only one-third of SP 500 or
Fortune 500 companies today have a COO. Also, regulatory change has in many ways thrust the CFO to
the fore, particularly since the passage of the Sarbanes-Oxley Act in 2002, which made both the CEO
and the CFO liable for corporate financial statements.
Today’s CFO needs to partner with the CEO on strategic leadership of a company through budgeting
and planning, while taking on greater responsibilities in daily operations and even functions such as
enterprise content management. Indeed, CFOs are making more decisions in real-time in areas new to
them, and they are relying on volumes of new information.
This report, commissioned by Qlik, finds that having to use so much new information to shape
corporate strategy is a double-edged sword. The growth of non-traditional information sources, such
as social media and location-based data, offers more potential opportunities for CFOs to generate
important insights about their businesses.
Yet many CFOs believe their decision-making speed is actually slowing down, despite a need to make
real-time or near real-time decisions based on multiple data sets. They feel they are often constrained
by inaccurate or obsolete information and that valuable data stuck is in organisational silos.
In managing these challenges, CFOs believe they have not been adequately supported by incumbent
IT vendors, who are seen as reluctant to make software that simplifies data problems.They continue to
look for technology-based solutions, but find most data management tools fall short by not providing
the flexibility CFOs expect to aid in short-term operational and long-term strategic decision-making.

The information challenges of today’s CFO
The CFO’s role is widening and its information
load is growing: More than 90% of those
surveyed believe they will need more IT expertise
to cope with the increasing data load.
CFOs don’t trust the information they receive:
CFOs reckon low quality data is one of the biggest
hindrances to their effectiveness. Between one-
third and one-half of some key data sets are often
inaccurate or obsolete.
At a time when they need to be more
efficient, CFOs are finding their decision-
making speed has slowed: 47% believe their
decision-making has slowed down because of
increased variety and velocity of data.
CFOS say IT vendors offer limited support:
44% of CFOs see their IT suppliers as reluctant
to provide software tools that simplify data
analytics.

Beyond spreadsheets: How the new breed of CFO makes decisions is an Economist Intelligence Unit
(EIU) report, commissioned by Qlik. The EIU conducted a survey from April to May 2014 of 100
respondents, all of whom have overall responsibility for the finance function in their organisations,
most as chief financial officer or finance director. Respondents came from across the Asia-Pacific region
and include a range of industries and company sizes, half with revenues of US$500m or more.
Totals in the charts contained in this report may not add up to 100% either due to rounding
or because respondents could select more than one answer. We would like to thank all those who
participated in the survey for their time and insight. The EIU bears sole responsibility for the content of
this report.
About the research
Survey respondents by job title
(% respondents)
Survey respondents by geography
(% respondents)
CFO/Treasurer/Comptroller
Board member
SVP/VP/Director
CEO/President/Managing
director
7878 Singapore
New Zealand
Malaysia
Australia
Indonesia
Hong Kong
1919
1717
1717
1616
1515
1616
44
88
1010
100%
Percentage of
respondents
responsible
for the finance
function

l The CFO’s role already extends beyond purely financial functions, and involvement in non-
financial operations is expected to increase.
CFOs currently have moderate or heavy involvement in three finance-related areas: budgeting and
business planning (87%), accounting (79%) and financial management (77%). Not surprisingly, these
are also the areas most expected to receive greater attention in the future (Figure 1).
Over the next three years, a substantial number expect to play a wider role in all of the nine
non-financial functions polled. In particular, nearly two-fifths expect to be more active both in
operations management and enterprise content management, while 37% anticipate a bigger role in IT
management.
l As they branch out into non-financial areas, CFOs expect they will have to better manage the
volume of data associated with their growing responsibilities.
Survey respondents tend to see IT management as the skill most closely matched with the ability to
manage information resources. Indeed, virtually all expect their job will require greater IT expertise in
the next three years, with 37% expecting they will need a ‘significant’ increase in skills and 57% ‘some’
increase (Figure 2).
1. The rise of the new cfo
Financial management
Budgeting and business planning
Accounting management
Enterprise content management
Operations management
IT management
Records management
Sales and marketing management
Human resource management
Production management
Procurement
Supply chain management
Figure 1: Jacks of all trades
Level of CFO involvement over the next 3 years
(% respondents)
76924
96328
105931
86032
66133
155134
115237
35839
25939
15643
24553
44155
Increase Stay the same Decrease

57
37
6
0
CFOs will require some additional IT expertise to do their jobs in the future
CFOs will require significantly more IT expertise to do their jobs in the future
CFOs will not require any additional IT expertise to do their jobs in the future
CFOs will need less IT expertise to do their jobs in the future
Figure 2: Taking a byte out of the numbers
IT expertise needed over the next 3 years
(% respondents)
l CFOs believe they are not getting enough training in IT.
Given the large increase in the amount, velocity and type of data flows, it may be expected that CFOs
would have had more recent training in data analytics. Last year, however, just 47% received some kind
of training session or seminar on the topic, while 53% said they had no instruction at all.
What remains unclear is why CFOs have not received enough training in an area they see as vital to
their expanded responsibilities and whether they themselves know what kind of data analytics training
they need.
53%
Percentage
of CFOs who
received no IT
training in the
last 12 months

2. An information gap
l Lack of trust in information sources is restricting CFOs from making critical decisions.
Not all respondents are confident about the reliability and availability of key information needed to
make decisions. The survey showed that only 70% of respondents agree or strongly agree that the
data they need is accurate, available and easy to access, and 66% agree that they have the necessary
information resources to assist in making higher-risk decisions (Figure 3).
CFOs also cited other data shortcomings as the biggest limitations on their ability to do their jobs.
Specifically, the main hindrances are the limited accuracy of data (52%), access to real-time data
(46%), and the difficulty of integrating data from multiple sources (43%) (Figure 4).
Between one-third and one-half of respondents said key data sets are frequently inaccurate or
obsolete; 44% in the case of customer data, 42% in the case of production systems data and 50% in
the case of social media data (Figure 5).
Confident in ability to draw on multiple data sources
Confident about accuracy of data
Confident that important internal and external data is available
Confident that important internal and external data is accessible
Confident that information and expertise resources are available for higher-risk decision-making
Figure 3: Couched in confidence
Access to key decision-making data
(% respondents)
15
10
10
9
10
10
16
19
23
24
75
74
71
68
66
Agree Neutral Disagree
52
46
43
36
32
25
23
16
12
11
4
Data accuracy
Access to real-time data
Integrating complex data from disparate sources
Access to relevant data
Outdated systems/technological incompatibilities
Managing my time
Understanding different departments
Meeting compliance requirements across borders
Excessive reliance on experience of top management
Lack of collaboration
Lack of technical expertise
Figure 4: What's slowing CFOs down?
Biggest hindrances to doing their job
(% respondents)
52%
Percentage
of CFOs who
agree that
data accuracy
is the biggest
hindrance to
them doing their
job

l Lack of trust in data is prevalent across all data sources, particularly when required for real-time
decision-making.
Inaccurate or obsolete data clearly weighs on the ability of executives to make decisions quickly.
Yet CFOs are often forced to use such data for real-time decision-making. For example, one-third of
respondents say financial data is often inaccurate or out of date, and yet three-fifths say they still need
this information to make decisions in real-time (Figure 5). Similarly 37% think sales and marketing
data fall short, but half still make use of the information to make decisions in real-time.
CFOs realise that their expanded responsibilities include the need to deal with ever larger volumes
of data requiring analysis and interpretation. Yet wariness about their own data is driving CFOs to seek
additional training and IT expertise.
l CFOs are required to make many important financial decisions in real-time
Most pressing real-time financial decisions relate to financial planning, according to 56% of
respondents, while 52% cite cash flow and balance sheet management and 51% expense management
(51%) (Figure 6).
Figure 5: Belief in the numbers
Shortcomings of company data sources
(% respondents)
Other external data
Other internal data
External data from social media
Government economic reports
Data about production systems
Data about customers
Sales and marketing data
Data about products
Data about finances
Used for real-time
decisions
Frequently inaccurate
or obsolete
Often difficult
to access
60
53
50
45
39
38
36
35
31
33
30
37
44
42
46
50
49
44
13
19
17
18
12
17
14
17
22
56
52
51
44
27
19
Financial planning analysis
Cash flow balance sheet management
Expense management
Revenue/profitability management
Compliance risk management
OPEX/CAPEX management
Figure 6: Quick reactions
Financial decisions needed in real-time
(% respondents)
33%
Percentage of
CFOs who don’t
trust their own
financial data

l In addition to the challenges of maintaining high quality and timely data, CFOs say dealing with
data from diverse sources can also be an obstacle.
More than two-fifths (43%) of respondents said the difficulty in integrating multiple data sets is a
major hindrance to their effectiveness (Figure 4), while 48% said that silos inhibit the movement of
data in their organisation (Figure 7).
Easier to use analytics applications would result in much greater adoption of business intelligence
Reporting to the board is not yet heavily influenced by advanced data analytics
Our company has, or is planning to implement, a strategy for utilising advanced data analytics
Silos exist in my organisation restricting the movement of data
Our company is not mature enough to utilise big data for real-time decisions
My decision making can be based on limited information and be gut instinct
IT vendors make data analytics hard because it is in their interest to do so
Figure 7: Challenges abound
CFOs agree on prominent challenges
(% respondents)
7
19
14
15
16
21
17
31
31
37
37
36
32
39
62
50
49
48
48
47
44
48%
Percentage of
CFOs who still
recognise data
silos as a big
inhibitor

3. Tapping a new wealth of information
l CFOs are increasingly relying on data drawn from multiple information sources, and expect to
use non-traditional sources more often.
Although a heavy reliance on traditional data sources still exists, CFOs are moving away from these
established sources to take advantage of new data troves that can provide alternative and timely
insights into business performance and the competitive landscape. In a sign of the accelerating
tempo of business decision-making, CFOs believe the daily use of virtually all of their data sources will
increase.
In future, the amount of time that CFOs expect to devote to data sources is set to grow considerably.
Over the next three years, among the kinds of data surveyed, CFOs expect to increase their daily
use of syndicated data the most, from 28% to 47%. Daily location-based data usage is expected to
increase from 40% to 51%.The only expected decline in usage was traditional sources, such as financial
databases (Figure 8).
l CFOs are looking to make incremental investments to achieve better data efficiency and
generate insights.
The need to make sense of large and growing volumes of data has CFOs bogged down when it comes
to making decisions. More than three-fifths (63%) say they are not doing their job if they do not
analyse all available information, but almost half (47%) say they agree that their decision-making has
slowed down because of the flood of data (Figure 9).
However, few are looking for big-bang investment in technology to solve their problems. More
are focusing on small improvements. Nearly three-quarters (73%) of survey respondents expect
that connecting one or two extra data sources would ensure greater insights (Figure 9), while 60%
recommend making multiple small investments rather than investing heavily on a new untested
platform (Figure 10). Most (59%) believe that breaking down silos will speed up data flows and
decision-making in the future.
Figure 8: New data sources
Data sources accessed daily, now and in 3 years
(% respondents)
Traditional data (databases)
Social media (Facebook, Twitter,
YouTube, etc)
Financial data (accounting data)
Machine generated data
(sensors, smart grid, RFID, etc)
Staff data (emails, calendars,
instant messaging, etc)
Contact centre data (audio conversations,
text chats, customer emails, etc)
Open data (government data)
Location-based information
Syndicated data from third-party data providers
(market data, weather, etc)
Current use In 3 years Difference
28
40
30
49
59
38
45
39
46
19
11
10
10
7
7
3
3
-2
47
51
40
59
66
45
48
42
44

l Advisers are used only sparingly by CFOs, with
limited focus on software and IT.
Just over half (53%) of CFOs say they rely on
external advisors. Those that do predominantly
rely on professional services firms such as
accountancy and law practices (42%). But
these may not have the necessary expertise to
understand their evolving role, or to support their
changing information needs or help them address
technology issues (Figure 11).
Connecting one or two extra data sources would give me better insight
I feel that I am not doing my job if I don’t analyse all information
Breaking down silos will result in speed improvements in the future
My speed of decision making has slowed down because of information overload
6
8
6
20
73
63
59
47
21
29
35
33
Figure 9: Think small
CFOs agree on incremental improvements
(% respondents)
60
34
6
Agree
Neutral
Disagree
Figure 10: Don't bet the house
Multiple small investments in untested technology are better
than one big one
(% respondents)
42
26
21
11
Professional services firms (accounting, law, etc)
Other consultancy (management, IT)
Software providers
IT vendors
Figure 11: Relying on traditional advice
Use of external advisers
(% respondents)

4. Influence of technology
l Technology has an important role to play across all aspects of the CFO function.
Asked about the importance of technology generally and software and application tools in particular, CFOs
say technology is most important for revenue, cashflow and account management, with 77% describing
it as important or very important in each of those functions. Even in the lowest-ranked function – HR
management – technology is still considered important by 64% (Figure 12).
l CFOs are not satisfied with the ability of current tools to help them do their job.
In only three areas – cashflow management, account management and compliance management – are tools
considered sufficient by 70% of CFOs or more. The lowest rankings are given to human resource management
60%) and significantly business intelligence tools, where only 61% think they are sufficient to meet their
needs and 12% consider them insufficient (Figure 13).
Expense management
Cash-flow balance sheet management
Account management
Business intelligence and analysis
Sales and marketing
Operations
Figure 12: Technology is key
Importance of software and application tools to the CFO role
(% respondents)
44
35
34
39
23
25
16
33
23
23
25
26
40
43
38
2091
169
185
203
50
44
48
43
47
2421
2452
2871
186
2451
46
45
22
25
81
5
1 Not important at all 2 3 4 5 Extremely important
Expense management
Cash-flow balance sheet management
Account management
Business intelligence and analysis
Sales and marketing
Operations
Figure 13: Software applications are falling short
Are software application tools sufficiently meeting your needs?
(% respondents)
2148256
1548343
22462651
26442721
16552351
21442861
14463082
225051 22
194227102
2047267
164924101
1 Not sufficient at all 2 3 4 5 Entirely sufficient

l CFOs do not believe they are being adequately supported by their incumbent IT vendors.
IT suppliers might appear to be an important source of support for CFOs when tackling the data issues
they are confronted with, yet respondents don’t believe that to be the case. Just 17% think their IT
vendors are interested in making analytics tools simple or easy to use, while 44% believe they make
data analytics difficult (Figure 14).
l Data analytics is not commonly used by
CFOs in long-term decision making, but this is
expected to change.
Currently, only half the CFOs surveyed believe that
analytics heavily influence long-term decision
making through board reporting, due perhaps to
the wariness of board members towards non-
traditional types of data, such as social media or
location-based data. Two-thirds of CFOs think it
inappropriate to submit information based on
these sources to their boards.
But CFOs believe analytics can integrate non-traditional data sets in a meaningful way, giving board
members greater confidence in the reliability of these new data sources. Three-quarters of respondents
believe that long-term strategic decision-making, which is driven by corporate boards, will also soon
be based on advanced data analytics. CFOs were slightly less confident, yet still positive, that data
analytics will become increasingly useful in the future for short-term operational decisions as well
(Figure 15).
44
39
17
Agree
Neutral
Disagree
Figure 14: Overly complicated
IT vendors make data analytics difficult
(% respondents)
Short-term operational decisions
Agree
Neutral
Disagree
6363
2727
1010
Long-term strategic decisions
Agree
Neutral
Disagree
7474
2121
55
Figure 15: Growing expectations
Data analytics will be useful in the future when making decisions
(% respondents)

Conclusion
The steady expansion of the CFO role into strategic and even operational functions means continual
growth in decision-making responsibilities. But CFOs are being overloaded by the increase in
information from new and diverse data sources, slowing their ability to make timely and effective
decisions.
CFOs believe one solution is to increase their IT expertise, but they are largely doing this themselves
without significant IT training and advisory support. They report that current IT products do little to
help them cut through the data deluge, and with the amount of data set to increase in the future, it will
only get harder for CFOs to make sense of it to aid their decision-making.
However, the future may not be so bleak for CFOs. After all, CFOs still have control over traditional
finance decisions such as signing purchase orders, and are able to acquire IT resources if the data
deluge gets too much. Deciding which resources to buy however, is a little more complicated.

While every effort has been taken to verify the accuracy
of this information, The Economist Intelligence Unit
Ltd. cannot accept any responsibility or liability
for reliance by any person on this report or any of
the information, opinions or conclusions set out
in this report.

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