Qlik_Answers_Presentation.pptx Extensive

Editor's Notes

• #2: 80% of the world’s data is unstructured, and this is only growing. By 2024, enterprises will manage twice the amount of unstructured data compared to now. It's a massive challenge, but also a huge opportunity Unfortunately, this vast wealth of unstructured data is often overlooked or under-utilized. Critical insights are buried in documents like PDFs, case files, emails, and reports, but organizations struggle to tap into them effectively Without leveraging the right knowledge from these data sources, decisions are being made based on incomplete information. This can lead to inefficiencies, errors, and missed opportunities that accumulate over time The good news is that this knowledge already exists within organizations—in knowledge libraries, document repositories, intranets, and content management systems (CMS). The challenge is harnessing it The key question is: how do we ensure that the right answers from these rich sources of unstructured data get into the hands of decision-makers when they need them? This is where technologies like AI can play a transformative role
• #3: When unstructured data is underutilized, it leads to lost opportunities across various business functions, such as knowledge management, customer support, and product assistance. This is not just about inefficiency—it's about missed revenue, customer dissatisfaction, and compromised product success Sales reps and operations managers often miss out on critical enablement content from repositories like SharePoint or Confluence. When key information is not surfaced in time, it results in poor decisions, whether in sales or operations, directly impacting the company’s bottom line Support reps face challenges retrieving information from CRM systems like Salesforce, Zendesk, and ServiceNow. This leads to duplication of effort, delays, and a poor overall customer experience. The inability to quickly access past interactions or critical documents creates friction in resolving cases. Whether it’s customers looking for product documentation or internal teams trying to resolve issues, the struggle to find answers from scattered sources—such as forums or manuals—hinders product success. This gap compromises the user experience and diminishes customer satisfaction To truly unlock business potential, we need solutions that can harness unstructured data effectively, transforming these missed opportunities into tangible business value. By bridging the gap between data silos, organizations can improve decision-making, enhance customer service, and drive product adoption
• #4: With Qlik Answers, users can quickly access the insights they need to make informed decisions, improving business performance by tapping into previously untapped sources Qlik Answers is a plug-and-play Generative AI Knowledge Assistant that delivers personalized, contextually relevant answers from curated, domain-specific knowledge bases Unlike traditional search, it provides clear, explainable responses derived from unstructured content, ensuring trust and transparency. Qlik's solution stands out from other Retrieval-Augmented Generation (RAG) options by offering a complete, out-of-the-box, self-service platform that simplifies deployment. It consolidates data, analytics, and AI capabilities, eliminating the need for multiple technologies or fragmented vendor solutions Designed for ease of use and cost-efficiency, it democratizes data power and supports new use cases with strong security and governance, ensuring compliance with modern certifications
• #5: This solution offers a seamless and straightforward way to unlock the power of your unstructured data. It integrates easily with your existing infrastructure while offering cutting-edge technology under the hood. This solution brings together enterprise-grade connectivity, AI-powered indexing, and a user-friendly interface, all while ensuring explainable, accurate answers. It's designed to fit seamlessly into your existing infrastructure and provide immediate value. Let’s break down the core components that make this solution powerful and easy to use With enterprise connectivity, the solution leverages trusted enterprise connectors, allowing you to connect to a wide range of systems and platforms right out of the box. No custom builds are required, ensuring rapid deployment The fully managed knowledge base is always on, indexing your data with AI and eliminating the need for infrastructure management. Your content is managed securely within your Qlik Cloud tenant, so your team can focus on important task of decision-making rather than data maintenance The embeddable assistant allows users to ask questions directly using a prebuilt user interface. This assistant can be accessed from within Qlik Cloud or customized using APIs to fit other platforms, ensuring flexibility and adaptability in any environment One of the key features is explainable answers. Every answer provided by the system is supported by citations to the underlying content, ensuring transparency and accuracy. This boosts user confidence in the insights being provided Lastly, the answer review portal empowers users and administrators to gather feedback and continuously refine the managed content. This ensures that answers become more accurate over time, and the review process is simple and intuitive
• #6: The potential applications of Qlik Answers across various business functions, demonstrates its versatility as a knowledge management and analytics tool Provides Sales Enablement and Support, helping sales teams access insights and information quickly