QPR Process Guide 8
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This document provides an overview and agenda for a presentation on QPR ProcessGuide. The presentation will cover why process management is important, an overview of QPR ProcessGuide's features for modeling, communicating, and improving processes, customer testimonials, and a demo. It will also include sections on modeling processes with flowcharts and custom notation, creating process views for different audiences, integrating processes with external documents and systems, measuring performance, and collaborating on improvements.
QPR Process Guide 8
- 1. QPR ProcessGuide Comprehensive Process Modeling and Management IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 2. Agenda Why process management? QPR ProcessGuide overview Modeling processes with QPR ProcessGuide Communicating processes with QPR ProcessGuide Improving processes with QPR ProcessGuide QPR ProcessGuide benefits What our customers say QPR ProcessGuide demo Q&A IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 3. Why process management? Competitive Pressure – Competitors are doing things faster, cheaper, better Quality Management Initiatives – Six Sigma, ISO9000, CMMI etc. – Common goal: improve processes to improve quality Regulatory Compliance – SOX, HIPAA etc. – Expose processes and find opportunities for improvement Enterprise architecture and SOA – IT-driven intitiative: provide new functionality or wrappers around legacy systems – Identify the processes that will be consuming these services Corporate Performance Management – Measures identify areas where processes can be improved IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 4. QPR ProcessGuide Overview Make Process Excellence an Item on Everyone’s Agenda IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 5. QPR ProcessGuide in use... process modeling and maintenance process viewing and collaboration process communication central repository process portal Effective development and maintenance of process Effective communication to information all process stakeholders A corporate-wide process management system IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 6. Modeling and maintaining processes Ribbon Interface: QPR ProcessGuide Designer quick access to all tools Process Explorer: quick access to process Tool Palette: maps access to modeling notation Property Explorer: access to element properties A powerful process modeling environment focused at the business user IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 7. Process viewing and communication Portal-based access to QPR ProcessGuide Portal process information Quick access to different process model views Personalized access to process information Interactive process map An easy to use, easy to customize interface to all relevant process info IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 8. QPR ProcessGuide System Architecture Inter-/Intra-/Extranet Corporate Network Internet / Intranet Workflow engines QPR ProcessGuide Portal QPR ProcessGuide Server and DB (SQL, Oracle) Document management Documents QPR ProcessGuide Microsoft SharePoint Designer IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 9. Modeling Processes IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 10. Describe your processes accurately! Custom flowcharting notation – Make your process model speak the language of your organization! Support for BPMN – The language of IT people and systems : Risk category Linking information items Customizing your Show on flow charts : Risk owner ”Risk” : Related controls modeling notation with Allow instances : Likelihood Allow flow linking QPR Processguide : Impact is easy! 1 2 3 4 Create element Define behavior Give it a Symbol Define attributes - Give a name - Linking to - Pick a Shape - All the - Give a description documents? - Pick a Color information you - Show on flow - Define what’s want to capture charts? visible - Etc. Provide business people a notation they understand and want to work with! IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 11. Ensure consistent process models! Process model design: - Model with the available notation - Use the available assets permanent relationship Control over asset type usage Process Process model model REUSE Managed Centrally: - Modeling notation - Model assets: - pre defined organization items - available IT systems - available documents - etc. Base model Restrict ”wild drawing” Process maps remain consistent and transmit their message better! IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 12. Model your processes end-to-end! An automatically created hierarchy of -- CONNECTED -- process maps Iterative process development - Top-down: increasingly more detail - Bottom up: summarizing process parts - Combine: merge processes together intelligently - Divide: split a processmap into multiple ones - Instantiate: reusing of process components Obtain a complete & easy to maintain overview of your business processes IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 13. A process model: More than a collection of charts! Process elements are actual modeling objects vs. pictures of boxes in a drawing tool! Reuse instead of re-draw shared, Model faster and consistent compared to drawing! common data model Process maps are connected to provide the end-to-end view Get a better understanding of processes! Process hierarchies can be combined or divided To enable a top-down & bottom-up, iterative modeling process! Updates to your model assets are automatically propagated throughout all process maps vs. find and update manually Make maintaining your process model assets easier! Identifying process improvement opportunities requires an end-to-end view! IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 14. Flowchart drawing vs. process modeling shared, common data model Do you want to be an artist or do you want to improve business processes? IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 15. Integrate with external information! Document Management QPR Portal Procedures, policies, quality documentation... Budgets, forecasts, templates Presentations, plans... one-click access! Video, Flash... shared, common data model Databases... Online forms, workflow applications... Web and Intranet content... Reseach, forms, brochures, white papers... Provide employees easy access to their task-related information sources! IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 16. Get a complete view of model assets! All identified risks Show me all by business unit, All information All IT Systems and decisions made by their descriptions items and their their information the Purchasing and the status of location... flows... Manager their controls... Need for many different views into the model shared, common data model Model asset management custom views Directly editable information! Easily maintain all process-related information! IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 17. Control your process development! Save model Provide versioning information Access to current and previous versions Easily manage process model changes! IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 18. Communicating Processes IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 19. Multi-lingual process documentation! One model, many languages Define Identify tool Make purchasing Evaluate tool requirements vendors decision C’est clair! Identifier les Prendre la Evaluer le Définir les besoins vendeurs de décision software software d’acheter Anbieter der Klar! Anforderungen Software Kaufentschei- Software definieren bewerten dung machen identifizieren Tomar la Claro! Definir los Identificar Evaluar el decision de requisitos proveedores software compra Clearly communicate process documentation across international operations! IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 20. Provide custom views of processes! One process, multiple maps? #?&@!!! multiple audiences for process maps QPR ProcessGuide: One process, one map, multiple views!! All employees define IT Systems view views IT risk manager Easy to understand process maps for all....with little maintenance effort! IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 21. Provide people with personalized process information access! user management and access rights marketing packaging local user management accounting Process developer Be more effective in communicating process information! IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 22. Create your own analysis views! I want an overview of all identified and documented controls, when they were tested and the outcome... Controls Test date Test outcome Related risk Launch action Design your own views...bookmark and share them! IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 23. Be more effective in reporting process information Dynamic, interactive, Briefing booklets browser based reporting – Portal-based reporting: collection of views with multiple distribution options to other portal viewers QPR Add-In for Microsoft Office Static Microsoft Word reports – Capture all process map information in a Microsoft Word document and distribute Dynamic Microsoft Word reports – Freely design your own report contents, one-click publishing of latest information and distribute IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 24. Improving processes Cycle times Cost Compliance Risk Quality IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 25. Measure process performance! Processes linked with performance metrics: red:poor yellow: average green: good So I can see exactly what processes or parts thereof require my attention! ERP data Financial data CRM data Monitor the actual performance of processes and activities against set targets... Easily find the ”pain points” in your processes! IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 26. Simulate and analyze! Changes to the process or the environment it operates in add equipment change responsibilities reduce inventory increase ”set–up” time Find the pain points as well as the most effective improvement alternatives! IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 27. Automate processes using BPEL! Specification in flowchart notation by business users Detailed specification in BPMN notation by IT people requirements Workflow-based Business Application BPEL specification export and execute Minimize the gap between business and IT ! IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 28. Collaborate and initiate improvment! Personal Portal Pages Process Model Personal Portal Pages Everything stored comments for auditing purposes! customer complaints action plans near misses lessons CAPA’s My action plans discussion control activities reports risk suggestions non-conformities Share more than just process maps and drive continuous improvement! IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 29. Key Benefits of QPR ProcessGuide Improve how things are done in your organization effectively, with a tool – That provides you an end-to-end, complete view of processes – That allows you to implement changes effectively – That involves all the people you need to involve Support multiple purposes in one environment – Business process improvement – Risk management & regulatory compliance – Quality management – Business Activity Monitoring – Service Oriented Architectures Flexible, easy to use tool – Easy to tailor to meet your needs – Easily accepted by business users Get results fast!! IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 30. QPR ProcessGuide key features Modeling Merging of process maps Flowcharting Splitting of process maps Hierarchical modeling Model versioning Vertical/horizontal orientation Attribute set definition Swim lanes Process model interfacing Custom process map views Element reuse Publishing Organizational Units Static HTML Check-in, Check-out and Merge XML Palette customization BPEL Custom attributes MS Office Word (static) Notation customization MS Office Word (dynamic) Custom hierarchy views Web-based analysis Model templates Interactive web portal Base models Collaboration Model annotations User access management Document linking Commenting and action planning Document embedding Centralized model repository External model linking Collaborative modeling Modeling in BPMN Simulation Support and maintenance Search Updates and upgrades Multi-language modeling Usernet access API scripting Dedicated phone support IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 31. About IYCON •Leading Consulting & Technology Solution Company in the Middle East, India and Oceania (Australia / New Zealand) •Provide High Quality Business & Technology Solutions across Middle East & India •Based out of Dubai Internet City, Dubai, United Arab Emirates (Middle East Operations) •Based out of Mumbai, India (Indian Operations) •Based out of Melbourne, Australia (Oceania Operations) IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 32. The IYCON Mission • While today's markets belong to companies with a competitive advantage • The future belongs to companies with an Adaptive Advantage • We help companies discover and maintain their Adaptive Sustaining Your Advantage Adaptive Advantage ™ IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 33. Why IYCON? One of only six global QPR Strategic VAR’s (out of a total worldwide partner network of 72 partners) Has Techno-Commercial Consultants conversant with management methodology as well as QPR Tools Has dedicated Certified Technical Consultants on QPR Products – first line of local support Only QPR Partner worldwide to host dedicated QPR Self Serve Helpdesk (IYCON Helpdesk) for IYCON’s QPR Customers. IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 34. Our Ongoing Value Proposition to Customers Understand customer requirements Regular Health Checks Offer a complete Solution to Sustain the Adaptive - Technology Advantage - Training - Consulting Quality Support Timely Response Timely Resolution IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 35. Our International Delivery & Support Model Deployment Onsite Training onsite on train the trainer basis Self Serve Helpdesk for support tickets (technical & business support issues) Contracted response and resolution times Remote support capabilities with 100% resolution guarantee Currently supporting organisations across 9 countries (Middle East, Indian Subcontinent & Oceania) IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 36. Customers in Middle East & Asia IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 37. About QPR Quality. Processes. Results • Founded 1991, QPR Software Plc is • QPR´s and its resellers combined sales an international specialist providing of QPR products and services totaling software and solutions for over EUR 20 million Process management • QPR Software is listed on NASDAQ Performance management OMX Helsinki Ltd. (ticker: QPR1V). Risk management & Compliance to Quality and Regulation IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 38. Globally recognized as best-of-the-breed products: QPR ProcessGuide QPR ScoreCard Process Management Performance Management 1996 Product Launch 1998 Product Launch 1997 First recognition from ANALYSIS 1999 Balanced Scorecard Gartner Group in Leaders Collaboration Certification position in BPM/A tools PROCESS AUTOMATION 2003 Launch of QPR 7.0 with 2002 First recognition from Collaborative Management PROCESS DESIGN Gartner Group as a CPM System portal Suite PERFORMANCE MONITORING 2007 Launch of QPR WorkFlow tool 2006 Launch of QPR FactView for Process automation tool for data analysis 2008 Launch of QPR 8.0 with MS SharePoint and MS Office integration 2008 QPR 8.0 translated to more than 20 languages IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 39. Customers IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 40. Private Sector Customers Worldwide IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 41. Public Sector Customers Worldwide THE FINNISH DEFENCE FORCES Social Investment Fund for Local Development IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 42. Selected customer references Over a thousand organizations worldwide prefer QPR ProcessGuide!! IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com
- 43. Thank You www.qpr.com www.iycon.com IYCON – Sustaining YourPlc © QPR Software Adaptive Advantage -www.iycon.com