QuadraNet Reservations Features
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The document describes the benefits of QuadraNet Reservations, an electronic reservations system for restaurants. It states that the system can help restaurants optimize their space to seat 20-25% more customers without straining their kitchens. It provides features like automated booking optimization, capturing extensive customer profile data to improve service, online booking integration, and a visual seating tool to efficiently manage walk-ins and seating. The system aims to help restaurants increase profits by boosting turnover and enhancing customer retention through improved marketing capabilities.
QuadraNet Reservations Features
- 1. QuadraNet Systems Reservations Benefits and FeaturesMore than just a replacement for your restaurant diary, QuadraNet Reservations will actually help you optimise your restaurant and seat more customers. Our clients find that they can quickly increase their turnover by 20-25% without putting any extra strain on the kitchen.
- 2. More than just a replacement for your restaurant diary, QuadraNet Reservations will actually help you optimise your restaurant and seat more customers. Our clients find that they can quickly increase their turnover by 20-25% without putting any extra strain on the kitchen. Boost turnover and seat up to 25% more restaurant customers QuadraNet Reservations is designed to understand how you want to sell your restaurant tables - including joined tables for large parties. These joins can easily account for 40% of your availability (and that’s 40% that other restaurant reservation systems don’t know about). And by automatically optimising your restaurant diary with every new bookings, QuadraNet Reservations eliminates mistakes and wasted tables and is proven to help seat 20-25% more customers in a busy session. Enhance the dining experience and treat every restaurant customer like a VIP For each restaurant booking and customer, you can capture and store huge amounts of information (if you want to) including, full customer histories, multiple phone numbers and email addresses, birthdays and special dates, call-back information, requests and preferences, spend history and PA and Company details. With all of this information at your fingertips, you can quickly and easily improve guest loyalty, enhance your customer service and increase your marketing effectiveness. Fill your restaurant with fully confirmed restaurant bookings from your website QuadraNet Reservations comes complete with the user-friendly Web Booking interface, allowing you to boost turnover with instantly confirmed web bookings straight from your restaurant website. These reservations are fed straight into your QuadraNet Reservations booking diary, eliminating wasteful pre-allocations and overbookings. And unlike some other web booking providers, the Web Booking interface can be 100% restaurant branded, and will never navigate your customers away from your website. Improve efficiency with visual front-of-house management QuadraNet Reservations Live Check- In is an intuitive graphical seating management tool that gives you a complete up-to-the-minute view of your entire restaurant and makes time- consuming seating plans a thing of the past. Existing bookings, walk-ins, waitlists, last minute web bookings, seated customers and table status colours can all be managed from one screen. QuadraNet Reservations clients that use Live Check-In find they can seat up to 20% more customers in a peak session without putting any extra strain on their kitchen or adversely affecting their levels of customer service. Increase repeat business with enhanced restaurant marketing As a complete restaurant management solution, QuadraNet Reservations includes a fully-featured Customer Relationship Management (CRM) suite. All customer and booking information that is captured in QuadraNet Reservations (including information from web bookings) is held in your own database that you can access at any time. Intuitive query tools ensure that this information is quick and easy to interrogate, whilst built-in email and mail shot functions allow you to communicate professionally with your customers. 1 QuadraNet Systems Reservations Benefits and Features
- 3. The most effective reservations solution QuadraNet Reservations is the industry’s most effective restaurant reservations management system. That’s because, by configuring the system to truly understand the way your restaurant works, you can trust it to help seat more guests, enhance your customer service and increase profitability. More and more of the world’s leading restaurants, hotels and groups now trust and rely on QuadraNet Reservations to give them a highly profitable edge in an extremely competitive industry. Seat up to 25% more customers QuadraNet Reservations will automatically scan your booking diary (using the criteria that you can set) and work out whether a booking can be accepted in seconds, no matter how busy you get. If necessary, the system can automatically shuffle all of the bookings in a session to try and accommodate more covers (achieving in moments something that could take even an experienced restaurant manager minutes or hours to do manually). By re-optimising the restaurant with every new booking (whether it’s taken over the phone, at the front desk or even online), QuadraNet Reservations helps our clients accommodate up to 25% more covers during their popular sessions. All of this means that any member of staff, whether in the restaurant, on a hotel reception or in a central booking office, can be trusted to take bookings with the confidence of an experienced restaurant manager. Automatic table joins To help you seat even more customers, QuadraNet Reservations will, uniquely, check your table join options to accommodate larger bookings. If you sell all of your real fours, for example, QuadraNet Reservations will look at joining tables of two together (while most other systems will simply refuse the booking). QuadraNet Reservations also knows when a table can have extra seats added to squeeze in that one last booking. Use full guest details to ensure you treat each customer as an individual For each booking and customer, you can store huge amounts of information (if you want to), from multiple phone and email addresses, to (encrypted) Credit Card details, birthdays, booking statues, call-back information, requests and preferences, spend history, preferred contact methods, booker details, company details and full customer histories. With all of this information at your fingertips, you can quickly and easily improve guest loyalty, enhance your customer service and increase your marketing effectiveness. View and edit your bookings with ease Once a booking has been taken, it can be found, viewed, moved, amended or deleted with ease, ensuring that your Reservations Diary will always be up to date and that no details are ever lost. All changes are fully audited, so you can quickly see who has amended which booking. QuadraNet Systems Reservations Benefits and Features 1. Electronic diary solution 2
- 4. QuadraNet Systems Reservations Benefits and Features 1. Electronic diary solution (cont.) 3 Fully branded confirmation emails/SMS messages Fully personalised, restaurant branded HTML email/SMS message booking confirmations can be sent at the time of booking. Maps, menus, dress codes and web-links can all be included, along with information on special promotions and invitations to join your mailing list etc. We can help you set up professional email confirmations that will not only make an excellent first impression on your guests, but can help you turn them into loyal and valuable repeat customers. Different confirmations can also be set up and automatically displayed/selected for different booking criteria (date, day of the week, covers, location etc). Why not have special confirmations for large parties (which require a deposit) or Christmas parties with pre-order forms included? Assigning tables You can leave QuadraNet Reservations to find the best table for each booking (and trust it to make the most efficient use of your restaurant) or you can assign bookings to specific tables (ensuring that the director will always get their favourite table and the corporate lunch has the private dining room). Tracking sources, promotions, bookers and companies Sources and promotions can be set up and tracked, allowing you to test the effectiveness of marketing strategies and booking channels. You can quickly generate comprehensive reports on the success of your latest special offer, or see which website is bringing you the most bookings. In a group, you can compare promotion uptake across locations. You can also record the booker (and not just the customer) for each booking, and the company the booker and/or customer works for. This enables you to incentivise and reward effectively the best local hotels and concierges, or target specific companies that you know will bring you business. Advanced waitlist Booking requests that cannot be accommodated can be added to the Advanced Waitlist. When an existing booking is deleted, the advanced waitlist is automatically scanned and the user is prompted with any waitlist bookings that can now be accommodated. At busy times like Christmas, large, provisional bookings can be added to the waitlist whilst you wait for a deposit. Illegible names on scraps of paper become a thing of the past. Full reporting QuadraNet Reservations’ built-in reporting suite allows you to quickly report on or export all future bookings, produce waiter slips or call-back reports, view cancellation, find all provisional bookings or just about anything else that you could need to view. If there are specific reports that you require that are not built into the system as standard, professional, bespoke reports can always be created for you.
- 5. QuadraNet Systems Reservations Benefits and Features 2. Front desk Live Check-In 4 Graphical seating manager QuadraNet Live Check-In is an intuitive graphical seating management tool that gives you a complete up-to-the-minute view of your entire restaurant and makes time- consuming seating plans a thing of the past. Existing bookings, seated tables, walk-ins and waitlists and last minute web bookings can all be managed from one screen, putting complete front-desk control at your fingertips. QuadraNet Reservations clients that use Live Check-In find they can seat up to 20% more customers in a peak session without putting any extra strain on their kitchen or adversely affecting their levels of customer service. Like all screens in QuadraNet Reservations, Live Check-In can be viewed from any computer, whether it’s at the front of the restaurant, the hotel reception desk, the manager’s office or the director’s laptop. This means that you can keep an eye on the progress of any session at any of your restaurants, as it happens. Always choose the best table for bookings and walk-ins By understanding all of your tables, including your joined tables (and the order in which you wish to sell them) QuadraNet Reservations will always recommend the best possible table for each booking and walk-in. (So if you want to fill the front of your restaurant first, QuadraNet Reservations will automatically suggest these tables before any others.) Although QuadraNet Reservations can be trusted to always recommend the best table, you can still override its suggestion and choose to seat a booking or a walk-in on an alternative table. If that table has another booking assigned to it, QuadraNet Reservations will automatically shuffle all of your future bookings to accommodate this table change. Seat more customers with table usage optimisation When you try and seat a booking or walk-in in Live Check-In on a table not recommended by the system (including joined tables), QuadraNet Reservations will attempt to shuffle all of your future bookings to accommodate the table change. By re-optimising your table usage on the fly, QuadraNet Reservations Live Check-In gives you maximum freedom without losing any control. You can do away with fixed seating plans and eliminate wasteful allocations. You can seat walk-ins with confidence, safe in the knowledge that your future bookings are all being looked after by the system. Because the system works just as well with joined tables, you can accept large walk- ins and let the system move your smaller bookings to accommodate everyone. If, however, you have bookings that you do not want to move, you can hard assign them at the start of the session and QuadraNet Reservations will optimise the rest of your restaurant around them. Manage in-session waitlists from the Check-In screen Walk-ins that cannot be seated immediately can be added to a live waiting list in Live Check-In, with tab numbers/messages and names held for each waitlist request. You can also give each guest on the waitlist an estimated waiting time, and the system will even prompt you when this time is reached. Names on scraps of paper are eliminated, and you’ll never accidentally leave someone standing at the bar.
- 6. QuadraNet Systems Reservations Benefits and Features 2. Front desk Live Check-In (cont.) 5 Track arrivals with status colours If a guest arrives but does not go to their table immediately, you can quickly colour code their booking (and add a message, if required). A quick glance at your system will then show you exactly who you have waiting in the bar (and what tab number you have given them). Lock sections and tables Individual tables and/or sections can be locked/unlocked in real-time from Live Check-In, allowing you to close off sections of the restaurant or hold specific tables as reserve tables. Quickly flag No Shows A no show time (how long you will hold a table for a booking after the arrival time has passed) can be set up. Once this time has elapsed, the system will remind you that the guest has not arrived. You can then quickly flag the booking as No Show and the allocated table will be released for walk-ins. This no show flag will be stored automatically in the guest’s customer history, and can be viewed the next time they book a table.
- 7. QuadraNet Systems Reservations Benefits and Features 3. Customer database and marketing 6 Full customer histories QuadraNet Reservations comes complete with a fully-featured Customer Relationship Management (CRM) suite. All customer and booking information that is captured in QuadraNet Reservations (including information from web bookings) is held in your own database that you can access and interrogate at any time. Powerful query tools With so much information available, it’s important that you can access it in a beneficial way. With its intuitive query builder, QuadraNet Reservations CRM lets you quickly create invaluable customer lists. From something simple (like finding every customer with an email address) to more complicated searches (like everyone with a birthday in March who has visited more than three times in the last 12 months and spent more than £100), the query editor allows you to compile the specific lists that you want in no time at all. Once you have your list, you can use QuadraNet Reservations CRM to export the customer records as an .xls or .csv file, or use the built-in marketing tools to send fully personalised email, SMS or postal newsletters, promotions, invites etc. Spend data When linked to a Point of Sale system, QuadraNet Reservations stores full spend data down to item level for each booking. With this information, you can fine-tune your searches even more. If you are launching a membership scheme, you can use a spend- per-head search to find your top customers. If you are running a wine tasting evening, you can invite everyone who has enjoyed a particular bottle in the past, for example. Integrated email/SMS marketing QuadraNet Reservations CRM allows you to send fully personalised HTML newsletters, promotions, invitations etc straight to thousands of customers at once, increasing loyalty and helping to drive business to your restaurant. What’s more, if you have a QuadraNet Reserved Dining booking interface embedded into your website, you can add links into any marketing promotions that you send out that will take your customers straight to your booking page. This direct link ensures that, while you have their attention, your customers can make a confirmed booking in seconds. Loyalty and membership QuadraNet Reservations CRM has built in membership tools that allow you to really promote customer loyalty. Customer loyalty points and vouchers can be issued and tracked in the system. When linked to Point of Sale, loyalty points can also be awarded based on total spend. Customer reconcile If a customer database is not kept up to date, it quickly becomes less usable and therefore less valuable. With automatic customer record reconciles and near match flagging, QuadraNet Reservations CRM helps you ensure that duplicate customer data is removed and that your database stays as clean and useful as possible.
- 8. QuadraNet Systems Reservations Benefits and Features 4. Point of Sale integration 7 Open tables in Point of Sale With a Point of Sale link, opening a table in QuadraNet Reservations Live Check-In automatically opens the corresponding table in your Point of Sale. What’s more, moving tables in POS will automatically swap the booking in Reservations, ensuring that your two systems stay in sync and work perfectly together. Track table statues When linked to a Point of Sale system, table statuses can also be colour-coded and updated automatically, so you can see, at a glance, who’s paid their bill and who is waiting for their starter. All status updates are time-stamped, so you can quickly see when someone ordered or how long they have been waiting. Live table status updates are also invaluable when managing walk-ins and waitlists. When a couple walk in, it’s useful to know how many tables of two are on dessert or waiting for the bill. Spend data in CRM When linked to a Point of Sale system, QuadraNet Reservations stores full spend data down to item level for each booking. With this information, you can fine-tune your searches even more. If you are launching a membership scheme, you can use a spend- per-head search to find your top customers. If you are running a wine tasting evening, you can invite everyone who has enjoyed a particular bottle in the past.
- 9. QuadraNet Systems Reservations Benefits and Features 5. Configured to help you achieve more 8 Set up to work the way you do As part of the initial setup process, we will provide on-site, personal configuration assistance to make sure that your system will help you increase turnover and manage your restaurant effectively. Because once configured, QuadraNet Reservations becomes an incredibly powerful tool. By understanding the way you want your restaurant to work, QuadraNet Reservations can save you hours of admin, increase efficiency, enhance levels of customer service and help you seat more customers than ever before. QuadraNet Reservations can be far more than a simple diary replacement. Unique table joins QuadraNet Reservations is unique in that it understands how your real tables can be joined together to accommodate larger bookings (and with many restaurants making up at least 40% of their availability out of joined tables) that’s a big advantage. With other systems, once you’ve sold all of your tables for six, they won’t accept any more bookings. With QuadraNet Reservations, the system automatically looks at your twos and fours to see which tables can be moved together. That ensures that you will never turn away a booking that could have been accepted. Profitable optimisation With QuadraNet Reservations, your booking diary is not static. With each new booking that is taken, the systems recalculates your seating plan to ensure you are making the best possible use of every single table (achieving in seconds something that could take even an experienced restaurant manager minutes, and do it again and again with each new booking). Smaller bookings will automatically be moved around to accommodate larger parties. Because optimisation happens instantly, it can be used throughout service (with Live Check-In) to ensure that you can accommodate more walk-in customers than ever before without upsetting any of your future bookings. Fully scalable solution with multiple locations Multiple locations can be configured within one Res database. Locations can be separate physical locations (multiple restaurants across a group) and/or locations within a single restaurant (private dining rooms, terraces etc). This means that groups can have central reservation offices that can take bookings for several sites just as efficiently as the restaurant manager for each site. You can also quickly check availability across locations (allowing cross-selling) and can automatically filter locations to show only those with availability. Two or more locations can be linked so that they share one cover-total tally (when several location share a kitchen, for example).
- 10. QuadraNet Systems Reservations Benefits and Features 5. Configured to help you achieve more (cont.) 9 Yield management Once your tables have been configured, you can also tell QuadraNet Reservations exactly how you want to sell these tables. Maximum tables per size/type per timeslot Availability can be controlled by table size, with limits placed on the number of a specific size/type of table that can be booked at the same time (during the same timeslot). Once this total has been reached for a timeslot, a manager’s password is required to accept more bookings. Large bookings can be limited to specific timeslots. Maximum covers per timeslot Each timeslot is also given a total number of covers to be seated during that timeslot (a kitchen limit, for example). Once this total has been reached for a timeslot, a manager’s password is required to accept more bookings. By lowering the total covers to be seated during peak times, a restaurateur can push bookings into earlier or later timeslots, increasing the number of table turns and therefore increasing the total number of covers seated during a session. Standard durations automatically defined by booking criteria The standard duration for a booking can be configured by table size, date, time etc (allowing a table for eight on a Friday night to have a different standard duration to a table for two on a Monday lunchtime, for example). By setting accurate durations for different sessions, you can ensure that you can turn more tables and accommodate more guests. Durations can be amended at the time of booking, allowing you to squeeze in extra reservations or extend durations to give people more time at the table. Booking, customer and configuration audits Full audits are available for all bookings. Any changes (time, covers, deletion etc) are recorded, together with the user ID and the time of the change. This means that all changes can easily be tracked and undone if necessary, reducing potential mistakes. Documentation audits (confirmation emails/ SMS messages) for each booking are also available, including the delivery status of the correspondence (pending, sent etc). Configuration changes are also audited, ensuring you know exactly who has been accessing your system. Maintain security with user roles Each user is given a specific role (booker, manager, administrator etc) and specific permissions (make booking over a certain size, delete bookings, export customer records from CRM etc). If a user does not have permission to carry out certain actions (make a booking over a certain size, for example) a manager’s password can be entered to allow the user to complete the action.