Shaw Man Software
- 2. Our Core Competence : Products, Solutions, Consultancy Services and Large-scale IT- Infrastructure Management for Hospitality & Retail Domains
- 3. Industry CoverageInstallations across various segments & verticals
- 4. Certification |AwardsISO 9001:2000 CertificationCMMi ver 1.2 Maturity Level 3IBM Solution Provider Excellence Award 2008Microsoft ISV Innovative SolutionPartner of the Year Winner 2008 & 2009IBM RETAIL STORE SOLUTIONS "BEST SOLUTION PROVIDER BUSINESS PARTNER" for Asia Pacific
- 6. Business Alliance and Associates
- 7. LeisureHuman CapitalHospitality & Food ServicesSolutions for VerticalsRetailAcross IndustriesIntroductionCommFES Business Intelligence
- 9. GDSEnterprise Solution (Hotels)CRMCentral Reservation SystemBusiness IntelligenceSales Force AutomationSales LoginSales & CateringWeb SolutionsMaterials & Purchase ManagementOnline BookingHRIS & PayrollAlif/Sun FinancialsGuest Recognition SystemFront Office ManagemenPOSSPA ManagementHotels, Restaurants & Serviced Apartments
- 11. Valued Clients | Hotel Groups
- 12. Valued Clients | Clubs
- 13. Valued Clients | Restaurant Chains
- 14. Valued Clients | Sales & Catering
- 15. Valued Clients | Sales & Catering
- 16. Valued Clients | Retails and Corporate
- 17. Solution PhilosophyUser Friendly TechnologyLower Cost of OwnershipDomain ExpertiseCustomer Value
- 18. Solution ArchitectureWEBINTERFACEAnalytics & Reporting LevelUser Interface layerPersonalisationReservation & Planning SystemsBilling & Operations Systems3rd Party Back Office Accounting Systems
- 19. Case StudiesImplementing Niche and Comprehensive Solutions
- 20. Event ManagementOutlet ManagementMaterials ManagementRooms ManagementCase Study #13rd Party Finance
- 21. Case Study #2M.E. StructureProgramme DefinitionAnalyticsTransaction UploadLoyalty Card ManagementCustomerProfiling & ContactRewards & RedemptionCash to Point3rd Party Billing System
- 22. Settlement GatewayMumbai Airport #1Lounge, Bar, Counter Sale, Fine DiningHyderabad Airport #2AMDB SystemRevenueConsolidationInterfaceBangalore Airport #3Cost3rd Party FA SystemSettlement GatewayCase Study #3Centralised Systems
- 23. Our Offer – A Partnership of Success
- 24. Thank you!From TEAM ShawMan Kalyanbrata BandyopadhyayGeneral Manager (East)Cell: +91. 9836109228e-mail: kalyanbrata.bandyopadhyay@shawmansoftware.comWeb Profile :www.shawmansoftware.com
- 25. Product profile
- 26. Property Management SystemFront office software supporting multiple properties linked with ShawMan POS, MMS and the CRMPMS Reservations linked to Web based Central Reservation system with payment gateway linkedIn-house guest billing folio posting instruction can be set at the time of reservation.Desktop can be customized individually for every userAdvance and deposit managementBuilt in utility enabled to call external programs automatically after or before day end. Users can pre-determine which reports need to be generated at the time of day end.System maintenance tools for repairing databases and purging audit.Product Profile
- 27. Trust|GDS Service provides Next Generation Seamless connectivity (the highest level of connectivity available) to the 4 major GDSs: Galileo, Amadeus, Sabre and Worldspan. Member hotels are accessible from over 500,000 travel agencies worldwide. Trust International provides support services ranging from account coordinators and consultancy on electronic marketing to data maintenance professionals and a dedicated GDS Helpdesk. Features Real- time, online interfaces with the 4 major GDSs: Galileo, Amadeus, Sabre &
- 28. Worldspan; as well as other Internet sites powered by the GDSs
- 29. Next Generation Seamless GDS connectivity - highest level of connectivity available
- 30. Private Label service under a unique GDS Chain Code or Trust's own Umbrella Code service using a generic chain code (YH) for multiple small hotel groups GDS Helpdesk to provide support to travel agents & hotels
- 31. Electronic Marketing, consultancy & reporting
- 32. Rates and room types maintained in GDS databases, including security tables for negotiated rates
- 33. Hotel Descriptive data maintained in GDS databases
- 34. Chain information pages maintained in GDS databases
- 35. Complete history log of all GDS transactions available
- 36. Handling of manual review reports for rejected reservations, rates & availability to ensure the highest level of data quality GDS Helpdesk to provide support to travel agents & hotels
- 37. Account coordinator assigned as single point of contact for all GDS related topics, including
- 38. consultancy and quality assurance Point of SaleReservation diary for guest bookings with advance ordersCan constantly update the Chef’s specialty, Seasonal and Non-available items, Happy hour and On the house items.Intelligent remote printing to multiple cost centers/ satellite kitchen printers from single location or to single printer from multiple locationsHome delivery ordering with customer order history, delivery person assignmentAdvance and deposit managementDescriptive free flow text / Predefined modifiers with or without a chargeTouch - PDA based Order TakingIntegrated software Kitchen Display System (KDS)Integrated Debit Card / Debit POS solutionProduct Profile
- 39. Material Management SystemShawMan MMS is a complete inventory and cost management systemAutomated features such as “Auto-Requisition” and “Auto Indent” generation, which reduces the daily workload, depending on the parameters, defined in the mastersOnline information of Items in Stock at any point of timeRecipe Management for ideal versus actual consumption analysisA provision to receive non - stock Daily purchase items and auto issuing to the cost centers and profit centersBudgeting for consumption heads which helps in cost controlDocument generation supports secure and multi-level authorization workflow. These include -Requisitions, -Issues, -Transfers and Returns, -Indents and,-Purchase OrdersProduct Profile
- 40. Sales and CateringTake reservation for any date / time range for single / multiple areas.Sessions: It allows breaking down the reservation in various sessions like morning session, afternoon session etc.Menu: An elaborate menu can be formalized by using menu wizard. Different menu sets can be created along with restrictions for the menu to be set for every reservation taken.FP Printing: Function Prospectus is generated for all confirmed reservationsAdvance and deposit managementSetting user wise reminders and Graphs based on the occupancyEnquiry Module: The system also records enquire calls for future reference. Thus it helps you build a prospect database of customersMailing ( Provision of creating templates ) and Indication for unfilled information Product ProfileEasy to understand and use availability display charts allow your team to set up multiple recurring events quickly.
- 41. Club Management SystemMember Profile Management - allows pre-profile management. Apart from this the user can create user defined fields in member profile to capture additional information of Members.Member Electronic Card Management-with options like Issue, Register, Expiry card.Charge Processing Modules–which allows to define charges based on formulas, charges like Subscription, Interest, etc. can be built using this module.Outstanding List provides member wise list of defaulter Members, helps in recovering dues. Member Account Details are recorded and displayed whenever required.ECS Enabled (Electronic Clearance System) help in electronic clearing from the member bank accounts reducing the manual receipt entries.Web Site Interface data can be transferred to the website so that the information is available on the Net to the membersIntegrated software Kitchen Display System (KDS)User Defined Letters facilitates the users to create mail merge within the system using system parametersProduct Profile
- 42. Customer Feedback SystemIntegrated System - One system for logging in, service recovery, aggregation and reporting/analysis. CFS captures guest difficulties i.e. complaints, guest delights i.e. compliment and guest suggestions i.e. commentsSharing vital information - Information is made accessible to everyone (unit/corporate).Feedback from all sources i.e. Frontline feedback, Executives, sales force, GSTS/RSTS, room comment card gets aggregated in one databaseSupports third Party interface - Linked to any third party PMS front office software, which is a primary requisite in the hospitality vertical for smoother functionEmail engine – is used to send the mailers to the customers. The customer gets an e-mail with a link, which points to the feedback form in CFS system. On click of this, feedback form opens up and the customer can give the feedback online. Feedback gets submitted in CFS system which can be viewed at the same time from CFS site. MIS available.CFS Data Warehouse- Data mining can be done by the reports generated in CFS warehouseProduct ProfileStructured Capture – Feedback is captured up to the minutes level of an attribute. Structured codification process, ensuring different levels of detail, based on requirement
- 43. Human Resource Information SystemWeb enabled Appraisal Module: Appraisal system based on 360 degree, captures KRA and shows the Gap and Work Flow of appraisal forms can also be achieved through emailsTraining Module: Web enabled Training Module, which is intuitive and easy to use and Option of self-nomination by an employee, training attendance, training feedback submission and analysis report.Exclusive module on Employee Action PlanHeadhunting: Maintains a data bank of candidates. Module captures all details from the candidate application, recruitment procedure, interview status and final outcome.Leave Management module: Submitting leave applications, viewing their status is completely integrated to the e-mail agent. Detailed MIS of Employee Attendance Product ProfileThe ShawMan HRIS ensures that every aspect of Human Resource is covered, from Employee details, head hunting, appraisals, training, career progression, separation and diverse variety of MIS thus bringing forth value-added services as well as reducing operational costs.
- 44. Payroll ManagementUser Friendly - In-tune is a User friendly interface, where you can define your own Earning / Deduction Heads. All the Identities, such as Employee, Branch, Department, Grade, Cost Centre etc. are user defined. User defined salary slip and monthly salary registerStatutory Reports available - Income Tax deduction, Tax Estimation Slip for Income Tax calculation, Form 16, Form 24. Provident Fund monthly deduction, Form 3A, Form 12A. PF monthly Challans. Monthly ESIC deduction/returns statement. Form 6A, ESIC Monthly Challans. Profession Tax Monthly deduction and slab wise (Form 6A) Summary report Re-activate separated employees - Facility to revoke/transfer Ex-Employee (Resigned Employees) with single/multiple employee(s) option.Data Import - User friendly Data Imports option to upload data from text (.csv files) with view log for data read, imported, rejected and skipped with row by row explanation. Skipped & Rejected data can be saved into a new file corrected and re-imported.Product ProfileIt covers every area of Payroll Processing, including resource management, planning, payroll calculations, financial management, security management and statutory report generation and printing
- 45. Customer Relationship ManagementCustomer Loyalty Programs - allows the creation and management of simultaneous and multiple Customer Loyalty Programs.Profile Management - captures detailed demographic profile for each customer. To expand the profile, variables and rules for accepting those variables can be defined on the fly through a build and deploy master modAdd on Card- allow spouse / associates to participate in the program for free or charge. Allows issue and use of temporary paper cards and duration of use. Multiple Add-On support for each Loyalty Program.Business rules-Redemption threshold lower limits for first use or every time use-Rule for gifting of cards of another program-Number of free add on cards and much more…Multiple promotions - can be defined for each Loyalty ProgramProduct ProfileSMS Interaction - balance and transaction details can be sent on SMS.Reward Gallery - Allows creation and management of Reward gallery. Rules for each reward defined in gallery. Logistics for complete reward management.
- 46. SPA Management SystemAppointments - To take appointments (new, edit, reschedule, cancel, Reallot).Billing - Advance, bill, settle, refund only solution that can take care of services and productsService staff---> some specific services---> Rooms Call centre Modules, HO, Clinic, external websiteProduct –Inventory, reorder-level can be maintainedCustomer Profile - with booking status and Services - Services product inventoryCashier - Imprest, Returns, Handover Multiple Rooms, Package of services, pre-paid packageService staf f- Roster (availability)Product Profile
- 47. Sales Force AutomationQualify Leads
- 48. Evaluating Needs of products and services
- 49. Sales Cycle specific to product
- 50. Activities related to that Lead
- 51. Opportunity Size
- 53. Capture through online Forms, Import through Excel, or Manual entryContacts / OpportunityLeadsStatusShawMan SFALostWonCross Selling and
- 54. Up-selling
- 55. Future Follow-upsBig Byte (Business Intelligence System- Interactive Dashboard)LoginMain OptionsDashboardShawMan Big ByteGraphsPivotGadgets
- 57. Industry FirstsIntegrated software Kitchen Display System (KDS)Comprehensive HRIS, KM, CRM, CFS and DM solutions for theHospitality IndustryIntegration to EDC terminals to transport secure data overbanking networksIntegrated SMS gateways using CDMA and GSM technologyOnly Freeware comprehensive PMS software and Integrated Debit Card solutionSuccessful Single Sign On (SSO) and Service Oriented Architecture (SOA) deploymentsIntegrated Data warehouse solutions for the Food Service, Hospitality & Retail Industry
- 58. First in Hospitality Industry to:Do Touch Screen based POS with full keyboardDo intelligent remote Printing of multiple and part orders in remote food processing zonesIntegrated software Kitchen Display System (KDS)Integrated Debit Card solution [Smart Debit POS]Pocket PC based applications using Wi-Fi networksIntroducing Magnetic, Smart Card and RFID TechnologyIntegration to EDC terminals to transport secure data over banking networksCredentials & acknowledgements
- 59. First to expand the foot-print of Solution:Property Management, HRIS, KM, Customer Loyalty, Customer Feedback, Document ManagementIntegrated SMS gateways using CDMA and GSM technologyIntegrated Data warehouse solutions for the Hospitality & Food Service & Retail IndustryCredentials & acknowledgements
- 60. Technology @ WorkDevelopment & Reporting Tools and Databases;Microsoft Visual Studio 2008Microsoft .Net Framework 3.xSilverlightMS SQL Server 2008Click Once / WPFCertified & Compliant Systems IBM StoreProven, Microsoft & Intel certified.Xbase and ODBC compliant systems using XML and other standards