Unit 05 property management system
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This document discusses property management systems (PMS) used by hotels to automate operations. A PMS is a collection of hardware, software, and trained staff that provides automated solutions for hotel management. It interfaces with other systems like POS, CRS, RMS, etc. The main modules of a PMS include reservation, front desk, rooms, cashier, night audit/day-end, setup, reports, back office, purchase/stores, telephone, sales & marketing, and accounts receivable. Leading PMS brands used in 5-star hotels include Micros, Amadeus, IDS Fortune, and ShawMan.
Unit 05 property management system
- 1. (PMS) PROPERTY MANAGEMENT SYSTEM By Swati Deshani Front office faculty of VIHTM collage Email Id : sd.vihtm@gmail.com
- 2. POINTS TO BE DISCUSSED IN THIS CHAPTER Reservation management software Room management software.
- 3. WHAT IS PROPERTY MANAGEMENT SYSTEM ? • It is a collection of hardware, software and live ware (trained employee). The purpose is to provide an automated hotel management solutions. • PMS is also interfaced (connected to) with other stand-alone systems, like POS, CRS, RMS, CAS,EMS, ELS, GDS (Abbreviations Explained as below). • POS, Point-of-Sale System (Cash Register) • CRS, Central Reservation System • RMS, Revenue Management System • CAS, Call Accounting System • EMS, Energy Management System • ELS, Electronic Locking System • GDS, Global Distribution System • CRM, Customer Relations Management
- 4. FACTORS FOR NEED OF PMS 1. Operational work load & need for automation. 2. Need for additional features, applications and interface. (web booking engine, channel manager, guest loyalty, restaurant POS, revenue management, self check-in, data API (application programming interface) and so on). 3. Available budget for PMS purchase,( hotel software, Internet connectivity, hardware etc.) 4. Goals & objectives to be achieved. (Revenue, Customer relations, Service, Labour cost etc.) The PMS must provide a competitive edge. 5. IT (tech) expertise of existing staff , (High skills- in-house server based PMS, Low skills- Cloud based solution).
- 5. EXAMPLES OF THE LEADING BRAND OF PMS WHICH IS USED IN FIVE STAR HOTELS.
- 7. MODULES IN PMS • Reservation • Front Desk • Rooms • Cashier • Night Audit or Day- • End Process • Set-Up • Reports • Back Office • PurchaseStores • Telephone • Sales & Marketing • Accounts Receivable
- 8. MODULES & MAIN FUNCTIONS Reservation- create & manage bookings (FIT, GIT) • Front Desk- manage Check-in, Registration • Rooms- view features, location, status and preassign rooms. • Cashier- manage guest account, post charges, manage Check-Out. • Day-End Process or Night Audit- balance all hotel accounts and make reports, after manually checking all transactions Set-Up- to define PMS settings, as per hotel requirement, like room types, numbers, tax & tariff. • Report- create operational & financial management information system (MIS). • Back Office- Creating database and management of internal financial & operations statistics.
- 9. RESERVATION MODULE Room status • Colour coding of status • Booking status • Room availability status • Attach guest message • Automatic rate calculation • Create group booking blocks • Rooming list Special group rate • Pre-assign room • Define ‘sharer’ booking • Send auto confirmation (e-mail, SMS, FAX) • Process advance payment • Add remarks • Add guest trace (demands) for thingsservice.
- 11. FRONT DESK MODULE • Process Check-In • Display room layout with location • Track guest activities • Print GRC • Attach information to folio • Auto transfer of a/c • Create split folio • Up-date room change status • Guest services
- 12. ROOMS MODULE Display hotel lay-out, floor-wise. • Scroll updown to floors • Zoom (close-up view) • Display room, HK, FO status • Latest room status • Schedule maintenance work of rooms • Auto adjust room inventory (+-, OOO, OOS) • Schedule linen change (long stay rooms) • Track room status discrepancies (HKFO)
- 14. CASHIER MODULE Add incidental folio • Transfer charges between two a/c • Retrieve folio • Post debits, credits, adjustments, transfers • View & print folio • Process speedy checkouts (quick calculation • Attach unlimited folios to one a/c
- 15. REPORTING MODULE • Provides multiple ready-to-use formats • • Retrieve operating or financial information • (arrivaldeparture list, room position, folio • balances, total accounts receivable etc.) • • Restrict access to reports using filters and user • access system
- 16. PMS INTERFACE WITH THESE SYSTEMS AND MORE.
- 17. Big PMS Brands Micros • Amadeus • IDS Fortune • ShawMan
- 18. O. E. S.- FOR GLOBAL CHAINS • Modules of Opera Enterprise System: • Opera Reservation System • Opera Customer Information System • Opera GDS Interface • Opera Sales Force Automation • Kindly check the below link • https://youtu.be/acts-sae04g
- 19. MICROS FIDELIO • Modules in Micros Fidelio: • Property Management System • Reservation System • Point-of-Sale System • Kindly check the below link
- 20. AMADEUS PMS • Modules in Amadeus PMS: • Front Office • Sales & Marketing • Conference & Banqueting • Financial Management • For more details check the below link. • https://youtu.be/E0qip- bAbY4