QUALITY ASSESSMENT OF ACCESS SECURITY CONTROLS OVER FINANCIAL INFORMATION

International Journal of Network Security & Its Applications (IJNSA) Vol. 11, No.6, November 2019
DOI: 10.5121/ijnsa.2019.11601 1
QUALITY ASSESSMENT OF ACCESS SECURITY
CONTROLS OVER FINANCIAL INFORMATION
Angel R. Otero, Christian Sonnenberg and LuAnn Bean
Nathan M. Bisk College of Business, Florida Institute of Technology, Melbourne,
Florida, USA
ABSTRACT
Information security necessitates the implementation of safeguards to guarantee an adequate defense
against attacks, threats, and breaches from occurring. Nonetheless, even with “adequate” defensive efforts,
the taste for accessing sensitive and confidential financial information is too tempting, and attacks continue
to escalate. Organizations must plan ahead so that identified attacks, threats, and breaches are
appropriately managed to a successful resolution. A proven method to address information security
problems is achieved through the effective implementation of access security controls. This paper proposes
a quantitative approach for organizations to evaluate access security controls over financial information
using Analytic Hierarchy Process (AHP), and determines which controls best suit management’s goals and
objectives. Through a case study, the approach is proven successful in providing a way for measuring the
quality of access security controls over financial information based on multiple application-specific
criteria.
KEYWORDS
Information Security, Access Security Controls, Internal Controls, Analytic Hierarchy Process, Pairwise
Comparisons.
1. INTRODUCTION
Information security has been referred to as the practices, techniques, and/or tools put in place to
protect information confidentiality, integrity, and availability [1]. It prompts for the
implementation of multiple layers of safeguards in order to guarantee an adequate defense against
attacks, threats, and breaches. However, even with “adequate” defensive mechanisms, the
sensitive nature of financial information is too tempting, and attacks like cybercrime, threats, and
breaches continue to escalate [1], [2]. Figure 1 provides statistics on the U.S. states with the
largest cybercrime losses reported in 2018 [42].

2
Figure 1. Cybercrime losses by state reported in the U.S. in 2018 (in million U.S. dollars)
As [3] points out, examples of sensitive financial information include transactions related to the
areas of globalization, intercompany trades, and mergers and acquisitions. These transactions
create risks related to financial and regulatory reporting. It is no surprise that since the
introduction of the Sarbanes-Oxley Act of 2002 (SOX), improving efficiency of business
processes has become a top priority for senior management. According to a 2016 survey
conducted by the SOX & Internal Controls Professionals Group (a group of 3,000 plus members),
improving the efficiency of the SOX function was identified as a top priority, followed by
ensuring compliance with SOX and other laws and regulations [4]. Increasing the focus on cyber
and information technology (IT) controls was also shown as a top priority in the survey [4].
Improving effectiveness and efficiency of business processes also includes the safeguarding of
organization software hosting business information. Figure 2 shows primary attack points for data
breaches in the U.S. as of 2018, evidencing software as the primary attack point [43]. According
to [5] and [6], the absence of controls or the implementation of weak controls opens up
opportunities for this type of fraud risk. Corporate fraud (or white-collar crime), based on [7], is
among the Federal Bureau of Investigation’s (FBI) highest criminal priorities. Corporate fraud
translates into significant losses for companies and their investors, and continues to cause
immeasurable damage to the U.S. economy. The majority of the corporate fraud identified by the
FBI involves fraudulent trades; false accounting entries; data manipulation; misrepresentations of
financial condition; and/or illicit transactions to evade regulatory oversight [7]. A 2014 Global
Economic Crime Survey performed by PricewaterhouseCoopers LLP [8] studied the views of
over 5,000 participants from more than 100 countries regarding the frequency and direction of
corporate fraud. The survey revealed that over half of U.S. participants reported their companies
experienced fraud or inconsistencies with their financial systems in excess of $100,000 while 8%
reported fraud in excess of $5 million. Furthermore, web applications are susceptible to many
security risks and vulnerabilities dealing with financial information, thus creating significant
exposure for many organizations [9], [10]. Based on a 2017 study made by the American
Accounting Association, organizations with weak entity-level controls (i.e., material weaknesses)
were 90% or more prone to have fraud versus organizations with established strong controls [11].
The need for strong controls is forcing organizations to invest more time revaluating risks and,
most importantly, identifying controls that are effective and efficient to ensure the prevention of

3
fraud and safeguarding information. The facts just presented paint a troubling picture and serve as
an incentive for identifying novel ways to assist organizations in the enhancement of processes to
secure, manage, and control valuable information.
Figure 2. Primary attack points for data breaches in the U.S. as of 2018
In today's organizational culture, most information security challenges are addressed with
security tools and technologies such as encryption, firewalls, access management, etc. [12], [13],
[14]. Although tools and technologies are an integral part of organizations’ information security
plans, it is argued that they alone are not sufficient to address information security problems [15],
[16], [17]. Organizations must plan ahead so that identified attacks, threats, and breaches can be
appropriately managed with timely and successful resolutions.
A proven method to address the security problem is through the effective implementation of
access security controls (ASC) [18]. Organizations must thoroughly evaluate and select
appropriate ASC that satisfy their specific security requirements [19], [20], [21]. However, due to
a variety of organizational-specific constraints (e.g., cost, availability of resources, scheduling
requirements, etc.), organizations do not have the luxury of implementing all required ASC.
Evaluations of ASC may thus be necessary to ensure adequate selection (and further
implementation), taking into account organizational business constraints.
According to literature, traditional ASC evaluation methodologies used in organizations do not
necessarily promote an effective assessment, prioritization, and implementation of such controls.
For instance, the selection of ASC in organizations based on traditional methods has mostly been
determined using yes or no type answers (e.g., whether the control is relevant or not, etc.). The
problem here is that imprecision (i.e., degree of relevance or significance for each ASC) is not
being considered. This illustrates a major problem that can impact the security of critical financial
information. An accurate and complete evaluation of ASC must address and measure how
relevant ASC are prior to their selection.
This paper proposes a quantitative approach to assist management in evaluating and ultimately
selecting ASC. The proposed approach uses Analytic Hierarchy Process (AHP), a multi-attribute
decision-making method, to determine which ASC best suit management’s goals and needs based
on specific quality criteria. This provides management with a measurement that can be used as
the main metric for selecting ASC. The remainder of the paper is organized as follows. Section 2
provides a summary of previous work on ASC selection. Section 3 describes the proposed

4
solution approach. Section 4 provides detailed explanations of the AHP method. Section 5
presents the evaluation and results of a case study, while Section 6 shows summarized
conclusions and contributions of the proposed approach. Lastly, Section 7 provides limitations
and future work.
2. BACKGROUND WORK
According to [19], the process of identifying effective ASC in organizations has been a challenge
in the past, and numerous attempts have been made to come up with the most effective way
possible. For instance, risk analysis and management (RAM) has been recognized in the literature
as an effective approach to identify ASC [19]. RAM consists of performing business analyses to
determine information security requirements [19]. An ASC is then put into place to mitigate the
risks resulting from the analyses performed. RAM, however, has been described as a subjective,
bottom-up approach [22], not necessarily taking into account unique organizational constraints.
The use of best practice frameworks is another approach widely used by organizations to
introduce minimum controls in organizations [19]. The author in [23] states that best practice
frameworks assist organizations in identifying appropriate ASC. Some best practices include
Control Objectives for Information and related Technology (COBIT), Information Technology
Infrastructure Library (ITIL), and Operationally Critical Threat, Asset and Vulnerability
Evaluation (OCTAVE). The researchers in [20] mentioned other best practice frameworks, which
also assist in the identification and selection of ASC. These are: International Organization for
Standardization (ISO) / International Electrotechnical Commission (IEC) 177995, 27001, and
27002; PROTECT, Capability Maturity Model (CMM), and Information Security Architecture
(ISA).
The process of selecting effective ASC from best practice frameworks, however, is not a straight
forward one [22]. The authors in [22] state that best practice frameworks leave the identification
and selection of controls to the user. Because of that, they offer minimum guidance in
determining the best controls to safeguard a particular business situation. Frameworks do not
always take into consideration organization-specific constraints (e.g., costs of implementation,
scheduling requirements, resource constraints, etc.). Other informal methods used include ad hoc
or random approaches, which could lead to the inclusion of unnecessary controls and/or exclusion
of required controls [19].
In a different study, a legal requirements determination model was developed for defining and
recommending legal requirements and relevant controls, respectively [24]. Legal information
security requirements resulted from a legal compliance questionnaire combined with a matrix that
mapped legal aspects within each of the proposed legal categories to all related ISO/IEC 27002
controls. Following determination of the legal requirements, a list of relevant controls from the
ISO/IEC 27002 framework, including ASC, was produced to satisfy the previously identified
legal requirements. The structure model developed by [24]: assisted in establishing information
security requirements from a legal perspective; provided an interpretation of the legal source
associated with information security requirements; and proposed potential controls from the
ISO/IEC 27002 best practice framework to address the already identified legal information
security requirements. Nonetheless, as evidenced earlier, the selection of controls from best
practice frameworks is not adequate as they offer minimum guidance in determining effective
controls for a particular organization [22].

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In [25], an innovative control evaluation and selection approach was developed to help decision-
makers in resource-constrained environments select the most effective information security
controls (ISC). The approach used desirability functions to quantify the desirability of each ISC
after taking into account the benefits and restrictions associated with implementing the particular
control. The above provided management with a measurement that was representative of the
overall quality of each ISC based on organizational goals. Through a case study, the approach
proved successful in providing a way for measuring the quality of ISC in organizations. The
methodology in [25] took into consideration relevant quality attributes of each ISC in order to
determine their relative importance. The attributes were defined as different features, where each
feature was determined by the organization to either be present or not. Once all features were
identified, each individual ISC was evaluated against each feature using a simple binary or
boolean scale (0 or 1). The ISC that satisfied the highest number of features exposed a higher
level of quality (or desirability) for that particular quality attribute. The above resulted in a
control evaluation approach, based on how well ISC met quality attributes, and how important
those quality attributes were for the organization. However, a binary or boolean criteria for
evaluating quality attributes may not be a precise enough assessment for selecting ISC.
Checklists are another very common method used in organizations to identify and select ASC.
The authors in [26] used checklists as a framework to identify common ASC, including
information security risks within cloud-based organizations. Numerous information security
checklists have been proposed and used over the years [27]. Their significance, according to [28],
has been on identifying “all possible threats to a computer system and propose solutions that
would help in overcoming the threat” (p. 294). However, according to [28], the use of checklists
has declined over time simply because they “provide little by way of analytical stability” (p. 294).
Even though checklists may be viewed as good means to ensure information security, exclusive
reliance on them could result in a flawed information systems security strategy [28]. Furthermore,
[29] argue that although checklists draw concern on particular procedures, they do not thoroughly
address the key task of understanding the substantive questions. Checklists are basically
concerned with what can be done without any analytical stability in regards to the kind of actions
identified [27].
In [18], a methodology was developed to address weaknesses in the existing literature pertaining
to the evaluation of ISC in organizations' financial systems. The methodology used fuzzy set
theory to allow for a more accurate assessment of imprecise criteria (compared to traditional
methodologies) which, in turn, resulted in a more effective selection of ISC and enhanced
information security in organizations [18], [45]. Overall, the developed methodology proved to be
a feasible technique for evaluating ISC in organizational financial systems. Due to convenience
and availability, the research performed by [18] involved a single university located in the
southeast U.S. within the schools, universities, and non-profit industry. Further similar studies
must be performed at organizations in other locations, or from different sizes and industry types
in order to generalize the findings in a broader scope. Also, implementation of the design-science
research (DSR) method used to develop the methodology, represents a limitation given the rapid
advances in technology that can potentially upset its results before they are implemented
successfully in organizations, or before benefits can be obtained [30].
In [31], an Operational, Public image, Legal (OPL) method was proposed, using DSR, to classify
the security criticality of the organization's data along three dimensions (i.e., operations, public
image, and firm's legal/compliance exposure). Through empirical study, the authors demonstrated

6
how the OPL method allowed for quantitative estimation of the significance of existing ISC, as
well as the risk of missing controls. In other words, the model was designed to guide strategies
for testing in-place ISC, as well as for determining which ISC may need to be incrementally
added. Questionnaires were completed by senior information security officers and internal
auditors supporting the developed model, and its acceptability and usefulness in the organization.
Nonetheless, as stated by [28], the significance of information security checklists or
questionnaires has declined simply “because they provide little by way of analytical stability” (p.
294). Furthermore, [29] argued that although checklists or questionnaires draw concern on
particular details of procedures, they do not completely address the key task of understanding the
substantive questions. Checklists and/or questionnaires are concerned about what can be done
without any analytical stability in regards to the kind of actions identified [27].
Another research study from [32] developed an information security control prioritization (ISCP)
model to determine critical ISC consistent with an assessment criterion. The model used
techniques from the Order Performance by Similarity to Ideal Solution (TOPSIS) method (a sub-
method of multiple attribute decision making). Assessment of ISC using TOPSIS involved a
multi- and dynamic evaluation model that assists organizations in evaluating ISC accurately. The
model enabled adequate security decision making by considering assigned weights of each
assessment criterion within the organization. With management-assigned weights, the TOPSIS
model helped the organization identify and implement only the most effective and critical ISC.
Nevertheless, significant decision making based strictly on management’s assigned weights
(subjective in nature) may not necessarily be the most objective, nor considered a precise enough
assessment for selecting ISC in organizations.
The authors in [33] developed an automated decision support system to assist in the identification
of security controls for a particular system and context (i.e., banking domain). The developed
system was based on machine learning, and leveraged historical data from security assessments
performed over past banking systems. The authors operationalized and empirically evaluated their
developed system using real historical data from the banking domain in order to recommend
security controls. Results suggested that the system provided effective decision support for
security controls. Evaluation metrics for the developed system were limited in scope to security
controls for which there were at least five occurrences in the historical data. Below this threshold
of five events, applying machine learning according to the authors was not meaningful.
Generalizability of results represented another limitation and important concern of the research.
While the historical information drawn for system development purposes was consistent with
commonly used and well-known ISO standards, additional case studies are needed for assessing
and validating whether the developed system remains effective in other application contexts.
Particularly, to ensure and support the accuracy and relevance of the automated selection process,
further investigations are necessary along with a more longitudinal study.
Table 1 summarizes the differences and weaknesses from the above approaches and
methodologies used in organizations to assess ASC. As seen, it is a critical task for organizations
to select the most appropriate security control or ASC in order to safeguard their information. As
a result, new methods to select ASC must be developed that are not only effective and efficient,
but also consider constraints and restrictions that are unique to the organization.

7
Table 1. Literature-based weaknesses in ASC assessment methodologies.
ASC Assessment Approach Literature-based Weakness(es)
Risk Analysis and Management
(RAM) [19], [22]
Legal Requirements
Determination Model [24], [22]
- Subjective, bottom-up approach that does not consider
specific organizations’ constraints.
- Selected controls may be unnecessary or relate to trivial
issues.
Best Practice Frameworks [19],
[23], [20]
- Leave the identification of ASC to the user, while
offering little guidance in determining the best ASC to
provide adequate security for the particular business
situation.
- Do not necessarily account for organization specific
constraints.
Ad Hoc or Random Approaches
[19], [23]
- Lead to the inclusion of unnecessary ASC and/or
exclusion of required ASC.
Desirability Functions [25] - A binary or boolean criteria for evaluating the quality
attributes of ASC is not considered a precise enough
assessment for selecting ASC in organizations.
Information Security Checklists
[26], [27], [28], [29]
Operational, Public image, Legal
(OPL) Method [31],
[28], [29], [27]
- Provide little by way of analytical stability.
- Exclusive reliance could result in a flawed information
security strategy.
- Do not completely address the key task of understanding
the substantive questions.
- Concerned on what can be done without any analytical
stability regarding the kind of actions identified.
DSR-based Methodology [18],
[30]
- Given rapid advances in technology, DSR results can be
outrun by technology before they even show up in the
literature.
TOPSIS-based Information
Security Control
Prioritization Model [32]
- Subjective in nature; not considered a precise enough
assessment for selecting ASC in organizations.
Machine Learning-based
Automated Decision
Support System [33]
- Limited ASC evaluation based only on historical data,
risking results’ meaning and relevance.
- Generalizability concern; additional, more longitudinal
assessment studies are needed for validation, accuracy,
and relevance.
3. SOLUTION APPROACH
To properly evaluate the quality and significance of ASC in organizations, management must
follow a methodology that only takes into consideration relevant attributes of the ASC. Such
methodology must allow management to compare how well ASC perform based on predefined
evaluation criteria in order to determine the relative significance of each ASC. The methodology
must also allow management to assign priorities to the evaluation criteria to customize the results
based specifically on organizational needs. To achieve this, the AHP-based methodology created

8
in [34] is modified and customized to solve the problem of prioritizing ASC in organizations. In
[34], the authors presented a user-centric and application-specific quality of service (QoS)
assessment methodology for cellular communication networks. Specifically, the authors used
AHP to create a unified measurement that represents how well cellular networks’ services were
perceived given particular sets of application classes and relative to other networks servicing in
the same area. The methodology was based on the data collected through drive testing and
focused on data services. Through multiple case studies, the approach was proven successful in
providing a way for analyzing user-centric QoS for application-specific scenarios.
In a different, but more recent research study, [35] used fuzzy AHP to prioritize and select
effective managerial domains and control objectives in information security controls. This
research focused on the process of implementing ISO 27001 information security areas in the
National Iranian Oil Products Distribution Company. According to results, the area of access
controls, as well as the area of information systems acquisition, development, and maintenance
both resulted in the highest priorities among the information security controls for managerial
domains. Other ISO 27001 information security areas such as business continuity management
and asset management resulted in the lowest priorities among the assessed security-related
controls. Moreover, the research found that among 39 information security control objectives,
user access management, and third-party service delivery management objectives had the highest
and lowest priorities, respectively.
For this particular research, the proposed AHP methodology will compare multiple ASC and
determine the best ones for the organization. In making the comparisons, management can use
their quantified judgment about the relative meaning and importance of each ASC. The output
provided can be used as a unified measurement of the ASC as perceived by management.
4. ANALYTICAL HIERARCHY PROCESS
AHP is a multi-attribute, decision-making method used to facilitate decisions that involve
multiple competing goals [36]. According to [46], AHP is one of the most significant and
effective multicriteria decision-making methods in use. AHP was first introduced by [47] to solve
unstructured problems in the fields of economics, social, and management sciences, and it has
been applied ever since in practical scenarios in many other fields. AHP allows decision-makers
to structure complex problems using hierarchies that systematically assess quantitative and
qualitative factors based on multiple application-specific criteria [48]. Once the factors have been
assessed against the specified criteria, decision-makers select the best alternative or the
alternative with the highest weight.
AHP provides a powerful tool that can be used to assess different ASC based on multiple quality
evaluation criteria (QEC). AHP starts by transforming the quality evaluation problem into a
structured hierarchy where each QEC is quantified and related to overall goals for evaluating
alternative solutions. Common QEC for organizations may include compliance with restrictions
(e.g., costs, resource availability, etc.), access security (e.g., logical security, access reviews, etc.),
and human resources programs (e.g., employee education and awareness programs on theft,
fraud, misuse of computer resources, etc.). Typical goals for evaluating alternative solutions
could include maximizing (or minimizing) all QEC identified. In all cases, AHP can be used to
quantify and prioritize goals. A generic AHP hierarchy for the quality evaluation process for ASC
is presented in Figure 3.

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Figure 3. AHP hierarchy for ASC evaluation
The second and third levels of the AHP hierarchy vary according to the ASC available and the
QEC selected for evaluating the ASC. The second level can be extended to include other QEC,
such as: the required number of systems the ASC should provide security to (i.e., scope); which
organization objectives must be met by the ASC; and which physical access locations are to be
protected by the ASC. The third level consists of the actual ASC being evaluated. For purposes of
this paper, three ASC were considered, ASC1, ASC2, and ASC3. In other scenarios, there could
be n ASC, each providing different measurements for each QEC identified. Once the hierarchy is
built, and relevant QEC measurements taken for each ASC, a common scale is created to rank
each ASC. That is, for each comparison made during the AHP, a common, pair-wise comparison
scale is used to determine how preferred one option is over another. This allows standardization
in all comparisons made during the AHP process. Table 2 presents the pairwise comparison scale
created for the quality evaluation problem.
Table 2. Pairwise comparison scale.
Scale (w) Description
1 Equally Preferred
2 Equally to Moderately Preferred
3 Moderately Preferred
4 Moderately to Strongly Preferred
5 Strongly Preferred
Quality evaluators establish preferences between different ASC using the pairwise comparison
scale and pairwise comparison matrices [36]. There are two types of pairwise comparison
matrices in AHP, the ASC vs. ASC matrices, and the QEC vs. QEC matrix. The ASC vs. ASC
pairwise comparison matrices are n x n matrices where each element aij represents how much
more desirable the ASC at row i is than the ASC at column j in terms of a pre-defined QEC. The
format of the ASC vs. ASC matrices is presented in (1), where Az is the pairwise comparison
matrix for QEC z (i.e., z  {restrictions, access security, human resources}) and Ix represents
ASC x.

10
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(1)
From each Az matrix, a weight vector W is computed to determine the relative importance of each
ASC in the pairwise comparison matrix. That is, assuming weight vector W = [w1 w2 … wn], the
value of wi represents the relative importance of ASC i of the associated pairwise comparison
matrix based on QEC z. The weight vectors are used to make the final decision. To compute the
weight vectors, the pairwise comparison matrix Az is normalized using (2),
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element at row i and column j of the respective ASC vs. ASC
comparison matrix. Once in normalized form, the weight vector associated with Anorm is
computed with (3).
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The QEC vs. QEC pairwise comparison matrix is a n x n matrix where each location aij represents
how much more important the QEC (i.e., restrictions, access security, and human resources) at
row i is than the QEC at column j. The importance of each QEC is configured based on
management’s goals and objectives. The format of the QEC vs. QEC matrix is presented in (4),
where wi is the weight given to QEC i.
(4)
After the QEC vs. QEC matrix is created, it is then normalized and the weight vector is computed
using the same procedure as in the ASC vs. ASC matrices. Once all weight vectors in the quality
evaluation problem have been computed, they are used to determine the ASC that provides the
best quality. For example, assuming a quality evaluation problem with x number of QEC and y
number of ASC, the AHP provides y+1 weight vectors; one (WA) associated with the QEC vs.

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QEC pairwise comparison matrix, and the rest Wi associated with each ASC versus ASC matrix i,
as illustrated in Figure 4.
Figure 4. AHP weight vectors
Figure 4. AHP weight To compute the relative preference for ASC i, we let W = Wi, WA = WA,
and define Si as the overall score for ASC i, then,
Si =  k
n
k
k WAW1
(5)
where k represents the kth
element of vectors W and WA. Once overall scores are computed for
all ASC, the highest score is identified as the ASC providing the best quality, followed by the
second- highest score, and so on. This prioritized list helps determine the best quality for ASC.
5. CASE STUDY EVALUATION AND RESULTS
This section presents the results of a quality evaluation case study using the proposed approach.
The case study evaluates the quality of any three ASC in organizations (i.e., ASC1, ASC2, and
ASC3). The types of QEC depend on the particular criteria being evaluated. For this case study,
the QEC below were used by [25] and include restrictions, access security, and human resources
[37], [38], [39], [40], [41], [44]. These criteria are described below:
1. Restrictions – There are restrictions that management must take into account before selecting
ASC. Some of these may include whether the costs involved in the selection and
implementation of the ASC are considered high by the organization, whether resources are
not available, and whether there are scheduling constraints associated with implementing the
ASC.
2. Access Security – Implementation of an ASC will promote appropriate levels of access
security to ensure the protection of the organization’s systems and applications against
unauthorized activities. Organizations may implement network access controls, operating
systems access controls, and application controls based on their specific needs.
3. Human Resources – Implementation of human resources access controls supports reductions
of risk of theft, fraud, or misuse of computer resources by promoting information security
awareness, training, and education for employees. Depending on the particular situation,
costs, and the availability of personnel, organizations may select which of these human
resources controls to employ.

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To evaluate the quality provided by the ASC, pairwise comparisons of each ASC in terms of each
QEC are performed. Each ASC is compared using the comparison scale specified in Table 2.
Results are presented below in Tables 3, 4, and 5.
Table 3. ASC vs. ASC comparison matrix, normalized matrix, and weight vector for QEC Restrictions.
Restrictions ASC1 ASC2 ASC3
ASC1 1 4 3
ASC2 0.25 1 0.33
ASC3 0.33 3 1
Total 1.58 8 4.33
Restrictions ASC1 ASC2 ASC3 Total
ASC1 0.63 0.50 0.69 1.82
ASC2 0.16 0.13 0.08 0.37
ASC3 0.21 0.38 0.23 0.82
Restrictions ASC1 ASC2 ASC3
Weight 0.61 0.12 0.27
Table 4. ASC vs. ASC comparison matrix, normalized matrix, and weight vector for QEC Access Security.
Access Security ASC1 ASC2 ASC3
ASC1 1 4 0.25
ASC2 0.25 1 0.20
ASC3 4 5 1
Total 5.25 10 1.45
Access Security ASC1 ASC2 ASC3 Total
ASC1 0.19 0.40 0.17 0.76
ASC2 0.05 0.10 0.14 0.29
ASC3 0.76 0.50 0.69 1.95
Access Security ASC1 ASC2 ASC3
Weight 0.25 0.10 0.65
Table 5. ASC vs. ASC comparison matrix, normalized matrix, and weight vector for QEC Human
Resources.
Human Resources ASC1 ASC2 ASC3
ASC1 1 0.33 0.20
ASC2 3 1 0.25
ASC3 5 4 1
Total 9 5.33 1.45
Human Resources ASC1 ASC2 ASC3 Total
ASC1 0.11 0.06 0.14 0.31
ASC2 0.33 0.19 0.17 0.69
ASC3 0.56 0.75 0.69 2.00
Human Resources ASC1 ASC2 ASC3
Weight 0.10 0.23 0.67

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Using the pairwise comparison matrices of all ASC based on each QEC, the AHP can now be
used to compute a measurement of quality for each ASC.
To properly reflect the relative importance of each QEC, QEC vs. QEC comparisons are made.
The QEC vs. QEC comparison matrix, normalized matrix, and weight vector are presented in
Table 6.
Table 6. QEC vs. QEC comparison matrix, normalized matrix, and weight vector.
QEC vs. QEC Restrictions Access Security Human Resources
Restrictions 1 4 5
Access Security 0.25 1 4
Human Resources 0.2 0.25 1
Total 1.45 5.25 10
QEC vs. QEC Restrictions Access Security Human Resources Total
Restrictions 0.69 0.76 0.50 1.95
Access Security 0.17 0.19 0.40 0.76
Human Resources 0.14 0.05 0.10 0.29
Restrictions Access Security Human Resources
Weight 0.65 0.25 0.10
Finally, using (5), the results of Tables 3 through 6 are combined to provide the final quality
measurement for each ASC evaluated. The final quality measurement is presented in Table 7.
Table 7. ASC final quality measurement.
ASC Quality
ASC1 47.00%
ASC2 12.42%
ASC3 40.57%
As shown, the final quality measurement shows ASC1 (47.00%) as the best performer, followed
by ASC3 (40.57%) and ASC2 (12.42%). It is important to note that the evaluation of ASC using
this approach is fully dependent on the particular organization and its specific information
security objectives.
Contrary to other approaches and methodologies found in the literature to evaluate ASC (refer to
Section 2), the quantitative approach developed herein strengthens information security by
identifying and implementing the best defensive controls (based strictly on quality and relevance
to the particular organization) against attacks, threats, and breaches. Other highlights of the
developed approach include fusing unlimited quality evaluation criteria to provide a holistic view
of the experienced quality, allowing the approach to be easily extended with additional quality
criteria not considered within this research.

14
6. CONCLUSIONS AND CONTRIBUTIONS
The research presented in this paper develops an innovative approach for evaluating the quality of
ASC in organizations based on multiple quality evaluation criteria. Specifically, the paper
proposes a quantitative approach for organizations to evaluate ASC over financial information
using AHP to determine the best controls to achieve management’s goals and objectives. The
AHP-based approach creates a unified measurement that represents how well ASC meet quality
attributes and how important the quality attributes are for the organization. In this case study, for
instance, the final perceived quality result, measured quantitatively and shown in Table 7, allows
management to make a better selection of ASC. Through the case study, the proposed approach is
proven successful in providing a way for measuring and evaluating the quality of ASC over
organizations’ financial information based on multiple application-specific criteria.
There are several important contributions from this research. First, the proposed approach is
readily available for implementation using a spreadsheet. Second, it can promote usage in
practical scenarios where highly complex methodologies for quality evaluation are impractical.
Finally, the approach provides a mechanism to evaluate quality based on specific scenarios. By
modifying the parameters of the QEC vs. QEC comparison matrix, quality can be evaluated
taking into consideration many different scenarios. Overall, the approach presented in this
research proved to be a feasible technique for effectively evaluating the quality of ASC in
organizations.
7. LIMITATIONS AND FUTURE WORK
The authors understand and realize the benefits of testing the developed approach in a real-world
setting environment. Only after implementations in a real-world setting the true benefits and/or
limitations of the proposed approach will be exhibited. However, as evidenced in the literature
review presented in Section 2, it is not uncommon for controls related to information security to
be assessed and tested using case studies, as opposed to real-world setting scenarios. In this
research, a case study was used to validate how the proposed approach would be well-suited in
most organizational settings. The developed approach proved successful in providing a way for
measuring the quality of ASC over financial information.
An opportunity to expand the current research involves adding criteria factors to evaluate ASC
other than the ones included in this paper. Either refinement or incorporation of additional
assessment factors, specifically targeting organizations’ restrictions, goals, regulations, etc., can
improve the current investigation. Another research opportunity would be to examine results from
this paper and compare them to assessment results from other similar organizations. A further
opportunity to expand the research conducted herein may be to utilize a hybrid approach (i.e.,
AHP combined with traditional methodologies) to assess ASC. A hybrid approach would likely
strengthen current ASC evaluation processes in organizations.
ACKNOWLEDGEMENTS
The authors would like to thank the reviewers whose constructive critique greatly improved the
quality of the paper.

15
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AUTHORS
Angel R. Otero, Ph.D., CPA, CISA, CITP, CICA, CRISC is an Assistant Professor
of Accounting and Academic Chair for Accounting and Finance Online Programs
for the Nathan M. Bisk College of Business at Florida Institute of Technology (FIT).
Dr. Otero has over 20 years of experience in the areas of public accounting and
auditing, internal control audits, information technology consulting, and information
systems auditing. Before joining FIT, Dr. Otero worked at Deloitte & Touche, LLP
for over 10 years and attained the position of Senior Manager. His research interests
involve the areas of financial audits and internal controls; information systems auditing; accounting
information systems; information security audits; and risk assessments. He has published research on the
assessment of general information technology controls (GITCs) surrounding financial systems. Dr. Otero is
also the author of a published university textbook in the area of information systems auditing.
Christian Sonnenberg is the Associate Dean of Online & Off-Campus Programs and
an Associate Professor in Information Systems at the Nathan M. Bisk College of
Business at Florida Institute of Technology. He also serves as Academic Chair for the
Information Technology programs. He earned his doctorate in 2013 in Computer
Science from Florida Tech with a research focus in handheld and mobile usability.
Previously, Dr. Sonnenberg worked as a software engineer for Harris Corporation
Government Communications Systems Division (GCSD) in Melbourne, FL. While
there, he was involved in a number of areas including directional wireless networks,
cellular interrogation systems, and satellite image processing applications.

18
LuAnn Bean, Ph.D., CPA, CIA, CFE, FCPA, CGMA. Dr. Bean is Professor of
Accounting at the Nathan M. Bisk College of Business, Florida Institute of
Technology, Melbourne, Florida. She has published articles in The Journal of
Computer Information Systems, The CPA Journal, The Accounting Historians
Journal, The Ohio CPA Journal, Internal Auditing, The Petroleum Accounting and
Financial Management Journal, Thunderbird International Business Review, The
Journal of Corporate Accounting and Finance, The Journal of Business and
Behavioral Sciences, and other professional journals. She is active in many professional organizations,
including the American Institute of CPAs, the Institute of Internal Auditors, and the Association of
Certified Fraud Examiners.

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