Quality Gurus.ppt
- 1. 2 Quality Gurus Being a quality leader has become crucial to the economic strength and business future of companies around the globe. -Armand V Feigenbaum Total Quality Management Eliyahu M. Goldratt
- 2. Learning Objectives After studying this chapter, you should be able to: Explain Walter Shewart’s and W Edwards Deming’s Contribution to TQM Understand Joseph Juran’s and Arman Feigenbaum’s Contribution to TQM Identify Philip Crosby’s Contribution to TQM Understand Kaoru Ishikawa’s and Genich Taguchi’s Contribution to TQM Describe Shigeo Shingo’s Contribution to TQM Discuss Masaaki Imai’s Contribution to TQM Total Quality Management
- 3. Walter Shewart (1891-1967) Founder of modern quality movement He is often referred to “Grand father of quality control” An innovator in the application of statistics to quality He was a statistician at Bell laboratories Authored books on: Economic Control of Quality Management Product (1931), Statistical method from the view point of quality control (1939) Developed quality control charts for SPC Developed Shewart cycle (PDSA cycle) Total Quality Management
- 4. W Edwards Deming (1990-1993) Father of quality Control The highest quality award in Japan, the Deming prize is named in his honour He developed Deming cycle (PDCA) His contributions: Four teen principles of transformation, Deming chain reaction, Theory of profound knowledge He identified seven deadly diseases and sins and introduced seven point plan Author of book on Out of the Crisis (1989) Total Quality Management
- 5. Joseph Juran (1904-2008) Editor of the Quality Control Handbook (1951) Developed the idea of quality trilogy to bring continuous improvement in the process He developed the concept of cost of quality Introduced the Juran’s formula: ten steps to quality improvement He defined quality as “fitness for use” Introduced Quality trilogy – quality planning, quality control and quality improvement Total Quality Management
- 6. Armand Feigenbaum Author of book on quality control: principles, practice and administration (1961) Introduced the concept of Total Quality Control is also called as Company Wide Quality Control Classified quality costs into cost of prevention, appraisal, internal and external failure costs. Introduced three steps to quality: Quality leadership, Modern quality technology and organisational commitment Total Quality Management
- 7. Philip Crosby (1926-2001) • Published a book on quality is free (1979) • Introduced fourteen steps quality programme • Established four absolutes of quality management • The definition: Quality is conformance to requirements, not goodness • The system: Prevention, not appraisal • The performance standard: Zero defects • The measurement: The price of non-conformance to requirements, not quality indices Total Quality Management
- 8. Kaoru Ishikawa (1951-89) He is known as the “Father of Quality Circles” He advocated CWQC, seven quality tools and quality circles He is the author of book on “what is Total Quality Control” He developed one of seven Quality Control tools : Ishikawa diagram Total Quality Management
- 9. Dr. Genichi Taguchi He applied concept of DOE to product design He introduced: Prototyping method, eight steps of parameter design Developed Taguchi loss function Total Quality Management
- 10. Shigeo Shingo (1909-1990) Key teachings: JIT, SMED, ZQC He has been described as an “engineering genius” The Shingo prize for operational excellence is awarded to Japanese industrial engineer Total Quality Management
- 11. Masaaki Imai Established Kaizen Institutes all over the world Author of book on Kaizen: The key to Japan’s competitive success, Gemba Kaizen and 16 ways to avoid saying no, never take yes for an answer Total Quality Management