quality - security - environment project
- 3. Outline 1. ISO Definition 2. ISO History 3. Types of ISO 4. ISO 9000 families 5. ISO Importance 6. ISO Process 7. Benefits 8. Disadvantages 9. References
- 4. For our business, how can we : Increase cost saving ? Reduce errors ? Achieve consistency in quality of products? Increase customer satisfaction ?
- 5. A little goes along way
- 6. • International Organization for Standardization. • A word, derived from the Greek isos, meaning “equal” • World's largest developer of international standards • A network of the national standards institutes of 162 Countries. • A series of frameworks that help you run your business effectively • A proof from a 3rd party body ,such as ourselves. • A proof to your stakeholders, customers and staff that you keep your promises Whatever the country, the short form of the organization's name is always ISO. Definition
- 7. Is ISO right ? • Do you want to increase your success in tenders ? • Are there areas of your business that could be more efficient? • Do you need to reduce costs? • Would you like to reduce your insurance fees? • Could your customer satisfaction levels be improved? • Do you find yourself (or your team) spending time fixing non planned things plan rather than planning for the future? • Do you need to make your processes and procedures more robust?
- 8. History 1928-1942 • the successor to the International Federation of the National Standardizing Associations (ISA) 1946 • formation of ISO as a nongovernmental organization in Geneva, Switzerland 1951 • ISO published its first standard, ISO/R 1 1985 • Initial release of ISO 9000 1998-1999 committed draft CD1, then CD2, then Draft international standard DIS 2000 ISO 9000, 9001, 9004 released 2018 More than 22,000 standards are published
- 9. Types of ISO Certificates 1) ISO 9000: Quality management. 2) ISO 14000: Environmental management. 3) ISO 3166: Country codes. 4) ISO 2600: Social responsibility . 5) ISO 50001: Energy management. 6) ISO 31000: Risk management. 7) ISO 22000: Rood safety management. 8) ISO 27001: Information security management. 9) ISO 20121: Sustainable events.
- 10. Evolution of ISO 9000 Standards
- 11. ISO 9001 highlights • Evaluates whether your Quality Management System • Force you to identify and implement improvements. • It does NOT matter what size your organization is • It does NOT matter what industry you are in (Service or manufacturing) • It is NOT a product standard • It does NOT define product quality. • It is a process-based standard • It is NOT a personal Standard • It is NOT a membership group
- 13. ISO Importance Useful tool to add credibility Product or service meets the expectations of your customers. A set framework in order to achieve its company objectives. Ensure a smooth line of communication between employees, suppliers and customers at all times. Many public and private sector tenders request ISO certification as either a pre-requisite to moving to the next stage or as a filter to remove companies from the tender process.
- 14. ISO Process 1. Initial assessment of the company 2. Series of recommendations 3. Plan for implementing the recommendations (completed over the next 6-12 months) 4. present the manual with the ISO certification (6-8 weeks after the first initial assessment) 5. Regular basis to ensure that (the company on track with the recommendations and ready for re-certification year)
- 15. ISO Process CELEBRATE THIS ACHIEVEMENT!! Externally: • Fly an ISO certified Flag on your buildings • Display Banners at Trade Shows and Company Events • Company and product promotional materials • Update your website • Media releases • Letterheads, Proposals, quotes, etc. Internally: • Decals on your stationery • Banners in common work areas, etc.
- 16. Certificate Displaying Remember, when labelling a product or system as certified to an ISO standard: Don't say: "ISO certified" or "ISO certification" DO say: "ISO 9001:2015 certified" or "ISO 9001:2015 certification" (for example).
- 18. Benefits to Customers • Improved quality and service. • Delivery on time. • Right first time attitude. • Fewer returned products and complaints. • Independent audit demonstrates commitment to quality.
- 19. ISO Certification Negatives • Business only for money. • Documentation what nobody read. • No demonstrable results. • Introduction of formal activities. • Wasted work time workers. • Auditor, which does not help us.
- 21. References • ISO Certifications. (2014). Retrieved from ISO Ready: http://www.isoready.com/certifications/ • benefits of iso 9001. (2010). Retrieved from ACS Registrars: http://www.iso9001.com/benefitsofiso9001.asp • Certification. (n.d.). Retrieved from ISO: https://www.iso.org/certification.html • International Organization for Standardization. (2018, November 21). Retrieved from Wikipedia: https://en.wikipedia.org/wiki/International_Organization_for_ Standardization • The Right Way to Promote Your ISO Certification. (n.d.). Retrieved from Standard Stores: https://the9000store.com/articles/iso-registered-marketing/