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Questions & Answers
Q.1.
 What are the six dimensions of Quality?
 Ans: The six dimensions of Quality are- Safety, Effectivity, Patient centricity,
Timeliness, Efficiency, Equity
Q.2.
 What are the International Patient Safety Goals ( IPSGs)?
 Ans: The six IPSGs are:
Goal 1: Identify patients correctly.
Goal 2: Improve effective communication.
Goal 3: Improve the safety of high-alert medications.
Goal 4: Ensure safe surgery.
Goal 5: Reduce the risk of health care-associated infections.
Goal 6: Reduce the risk of patient harm resulting from falls.[2][4]
Q.3.
 What is triage and what are the triage categories?
 Ans : Triage is the process of determining urgency for victims to determine
medical priority in order to increase the number of survivors.
The triage categories are:
Red: Most urgent
Yellow: Urgent
Green: Non-urgent
Black: Dead

Q.4.
 Mention some of the salient patient rights
 Ans : Some of the salient patient rights are: Dignity, Privacy, Confidentiality,
Consent, Second Opinion
Q.5.
 What are the requirements for a complete consent?
 Ans: The contents of a complete consent are – Name of patient, UHID, Name
of procedure, Benefits, Alternatives, Possible complications. The consent
form should be signed by i) the patient or his/ her surrogate, ii) witness and
iii) doctor
Q.6.
 What are the 5 moments of hand hygiene?
 Ans : The 5 moments of hand hygiene are:
Before touching a patient
Before clean or aseptic procedure
After exposure to body fluids or risk of exposure
After touching a patient
After touching the patient’s surroundings
Q.7.
 What are the categories of Biomedical Waste?
 Ans : The categories of biomedical waste are-
 Yellow Bin: For anatomical waste, chemical waste, soiled waste,
chemotherapy waste, discarded linen and medicines, and laboratory waste.
Red Bin: For contaminated plastic wastes
Blue Bin: For glass waste and metallic implants
Black Bin: For hazardous and other waste
Q.8.
 What are Adverse Events, Sentinel Events and Near Misses?
 Ans:
Adverse Events : Any unanticipated, undesirable or potentially dangerous occurrence in a
healthcare organization, eg- medication error, patient fall, transfusion reaction etc
Sentinel Events:A relatively infrequent, unexpected incident related to system or process
deficiencies, which leads to death or major and enduring loss of function for a recipient of
healthcare services.
Major and enduring loss of function refers to sensory, motor, physiological, or psychological
impairment not present at the time services were sought or begun. The impairment lasts for
a minimum period of 2 weeks and is not related to the underlying condition"
Near Misses: A near miss is an unplanned event that did not result in injury, illness or
damage, but had the potential to do so. Errors that did not result in patient harm, but could
have, can be categorised as near misses.
Q.9.
 What are the salient Emergency Codes in hospitals?
 Ans:
Code Blue- Medical emergency/ Cardiac arrest
Code Red- Fire
Code Violet- Actual or probable security threat
Code Pink- Child abduction
Code Yellow- External disaster
Q.10.
 What are the two mandatory patient identifiers?
 Ans: The two mandatory patient identifiers are- Name and UHID Number

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Questions & Answers on Quality in healthcare

  • 2. Q.1.  What are the six dimensions of Quality?  Ans: The six dimensions of Quality are- Safety, Effectivity, Patient centricity, Timeliness, Efficiency, Equity
  • 3. Q.2.  What are the International Patient Safety Goals ( IPSGs)?  Ans: The six IPSGs are: Goal 1: Identify patients correctly. Goal 2: Improve effective communication. Goal 3: Improve the safety of high-alert medications. Goal 4: Ensure safe surgery. Goal 5: Reduce the risk of health care-associated infections. Goal 6: Reduce the risk of patient harm resulting from falls.[2][4]
  • 4. Q.3.  What is triage and what are the triage categories?  Ans : Triage is the process of determining urgency for victims to determine medical priority in order to increase the number of survivors. The triage categories are: Red: Most urgent Yellow: Urgent Green: Non-urgent Black: Dead 
  • 5. Q.4.  Mention some of the salient patient rights  Ans : Some of the salient patient rights are: Dignity, Privacy, Confidentiality, Consent, Second Opinion
  • 6. Q.5.  What are the requirements for a complete consent?  Ans: The contents of a complete consent are – Name of patient, UHID, Name of procedure, Benefits, Alternatives, Possible complications. The consent form should be signed by i) the patient or his/ her surrogate, ii) witness and iii) doctor
  • 7. Q.6.  What are the 5 moments of hand hygiene?  Ans : The 5 moments of hand hygiene are: Before touching a patient Before clean or aseptic procedure After exposure to body fluids or risk of exposure After touching a patient After touching the patient’s surroundings
  • 8. Q.7.  What are the categories of Biomedical Waste?  Ans : The categories of biomedical waste are-  Yellow Bin: For anatomical waste, chemical waste, soiled waste, chemotherapy waste, discarded linen and medicines, and laboratory waste. Red Bin: For contaminated plastic wastes Blue Bin: For glass waste and metallic implants Black Bin: For hazardous and other waste
  • 9. Q.8.  What are Adverse Events, Sentinel Events and Near Misses?  Ans: Adverse Events : Any unanticipated, undesirable or potentially dangerous occurrence in a healthcare organization, eg- medication error, patient fall, transfusion reaction etc Sentinel Events:A relatively infrequent, unexpected incident related to system or process deficiencies, which leads to death or major and enduring loss of function for a recipient of healthcare services. Major and enduring loss of function refers to sensory, motor, physiological, or psychological impairment not present at the time services were sought or begun. The impairment lasts for a minimum period of 2 weeks and is not related to the underlying condition" Near Misses: A near miss is an unplanned event that did not result in injury, illness or damage, but had the potential to do so. Errors that did not result in patient harm, but could have, can be categorised as near misses.
  • 10. Q.9.  What are the salient Emergency Codes in hospitals?  Ans: Code Blue- Medical emergency/ Cardiac arrest Code Red- Fire Code Violet- Actual or probable security threat Code Pink- Child abduction Code Yellow- External disaster
  • 11. Q.10.  What are the two mandatory patient identifiers?  Ans: The two mandatory patient identifiers are- Name and UHID Number