This document provides an agenda and slides for a Quickr 8.2 support workshop. The agenda includes an overview of Quickr, validating the customer environment, available support resources, escalating PMRs and collaborating on issues, and reviewing a sample PMR case study. The slides cover topics like the Quickr user interface, places, templates, administration, troubleshooting tools, and how to approach a PMR regarding search functionality in Quickr pages. The workshop aims to enable IBM support engineers to effectively assist Quickr customers.