Rajesh
- 1. RAJESH KANAGARAJ Room No.8, 2nd floor, Shivsakti Building, Kopar Gaon, Dombivali (W), Mumbai, India – 421202. Contact-+919820579329,+919892924814;E-mail:rajeshkanagarajlalita@gmail.com,rajesh_n1989@rediffmail.com SYSTEM ENGINEER , SYSTEM ADMIN /SENIOR DESKTOP, L1 SERVER SUPPORTENGINEER Offering 8+ years of experience across IT Industry PROFILE A qualified and experienced professional with around 8+ years’ experience in IT industry with proven expertise in the latest trends and techniques of the field in terms of technology and management, with an inborn quantitative aptitude. Presently performing in the capacity of Senior Associate Engineer as System Admin . Proven technical/ competencies in structuring customized hardware and networking solutions to meet customer’s specific needs. Resourceful and competent to create win relationship with Customers with managing customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms Focused and hardworking professional equipped with thorough knowledge and technical understanding coupled with an analytic bent of mind and confident to take challenging assignments. TECHNICAL SKILLS Operating System Windows XP, Win Vista, Win 7, Windows 8 Servers Basic Knowledge Windows 2003, windows 2008 Networking Basic networking knowledge, Hub, Switches, Network Infrastructure. Hardware All kind of desktop, laptops (IBM,HP,DELL,ACER, LENOVO) EDUCATIONAL & ADDITIONAL QUALIFICATION Completed Diploma in Electronics and Communication Engineer from Govt. Polytechnic Konam with 76% (2007) on TAMIL NADU University Completed S.S.C from St. Aloysious Hr. Sec. School with 89.9% (2004) on TAMIL NADU University Completed Hardware and Network, CCNA, MCSA from CMS Institute. Completed VMwareCourse from ATTARI class Certified of MCITP, MCP, Hardware
- 2. PROFESSIONAL EXPERIENCE 1) Working as Senior Associate Engineer– in HCL Infosystem Ltd. From 4th June 2015 to till date. Roles and responsibilities: Handling Data center and server profile and customer support profile. Handling Backup and restoration of server Troubleshooting and maintenance VMware environment like HA, DRS, FT, V-motion, SV- motion, etc.. Monitoring VMware and reporting all movements Upgrading VMware environment depend of latest (EXSI 5,5.5,6) Planning and migrating physical server to Virtual environment Troubleshooting and maintenance Citrix Xen server Monitoring Xen server and reporting all movements Planning and migrating physical server to Virtual environment (Xen server) Resolving user accounts, shared drives issue by Active Directory services login User creation and deletion and special permission and access to user from Active directory Handling File server monitoring as well as given access to folder on file server with approval Daily Monitoring server logs and take necessary action with approval of higher management Daily Monitoring server disk space and take action regarding that Given report of all activity to higher management on daily basis Activity of sever hardware check manually every day Monitoring server issue with tool Connectwise , Labtech, Kaseya Remote Computing technologies including our Remote Desktop, Logmin tool , etc. Applications installation and troubleshooting. Answering requests by phone, Chat, Email follow-up mail and Incident ticket. Coordination with all domains like Server, Network, Voice and extraction of information within given timeframe to fulfill customer requirement (Monitoring & Follow-ups of calls in service IT, Rectifying any kind of problem if engineer is facing and to guide them for completing the call. Taking the ownership of the activities and completing the same within the given time line. Handling tickets with team, O/S Installation, Installation of Software Application, Handling critical as well as escalated issues and resolving the same by keeping all updated. Performing activity once informed by higher management Co-ordination with vendor related hardware replacement and keep update with management as well as create gate pass of same of faulty hardware and send back to vendor 2) Worked as IT Engineer– in Lester Infoservices Pvt.Ltd. From 2th June 2014 to June 1st 2015. Roles and responsibilities: Handling Remote support engineer profile. Remote Computing technologies including our Remote Desktop, Logmin tool , Outlook Web Access and Blackberry, iPhone, ipad issues & configuration. Applications installation and troubleshooting. Answering requests by phone, Chat, Email follow-up mail and Incident ticket. Resolving user login accounts, shared drives issue by Active Directory services Coordination with all domains like Server, Network, Voice and extraction of information within given timeframe to fulfill customer requirement (Monitoring & Follow-ups of calls in service IT, Rectifying any kind of problem if engineer is facing and to guide them for completing the call. Taking the ownership of the activities and completing the same within the given time line. Handling tickets with team, O/S Installation, Installation of Software Application,
- 3. Handling critical as well as escalated issues and resolving the same by keeping all updated. Rolled out Antivirus Activity. Resolution of antivirus related issues. Configuring and Troubleshooting Intranet sites problems. 3) Worked as Engineer – Associate Engineer- customer service – L2 in AURUM Soft Ltd.From 23rd August 2010 to 31st May 2014. JOB PROFILE ON Site ofHINDUSTAN CONSTRUCTION COMPANY LTD Roles and responsibilities: Handling Senior Desktop Management Engineer profile Handling the escalation Calls for TOP Management Users Handling the polycom and Tandberg Video Conference Managing CISCO Tele Presence - 7975 Device Take responsibilities of maintained user security accounts for window Server 2003 including Desktop configuration, network connectivity, network access issues and printer connectivity. Load new or update software and systems on existing equipment. Ticket monitoring for Server on Labtech, Packet Trap, Geoescope, LogMeIn, Connectwise, Auto task, HP Open view. Responsible for managing and monitoring LAN/WAN installation and arrangement for Network PCs performing connectivity, Printers, system setup, daily backup, network virus inoculation, hardware and software trouble shooting Etc. Done installation and configuration of windows NT/2000/XP/professional, vista, Win 7 and applications. Responsible for troubleshooting, installation, configuration and repairing computer systems. Responsible for performing hardware and software performance regularly. Managed Technical Support/Internal Consulting function and provided 2nd level support Mail Configuration and troubleshoots of mails Trouble Shooting the Printers, Network and Hardware problems Formatting, Virus solution, upgrading, Backup & Restore. Configure the IPhones, I pad, Blackberry mobile and any Android mobile and Tab 4) Worked as FMS Engineer– L1 in CMS COMPUTERS LTD From Oct 2007 to August 2010 JOB PROFILE ON Site BAJAJ ALLIANZ: Take responsibility to move all desktop from workgroup to domain. Load new or update software and systems on existing equipment. Responsible for managing LAN/WAN installation and arrangement for Network PCs performing connectivity, system setup, daily backup, network virus inoculation, hardware and software trouble shooting Etc. Done installation and configuration of windows XP/professional and applications. Responsible for troubleshooting, installation, configuration and repairing computer Systems. Mail Configuration and troubleshoots of mails Trouble Shooting the Printers, Network and Hardware problems. Passport Details: Passport No:- L1772263 Date of Issue:- 15-05-2013 Date of Expiry:- 14-05-2023 Place of Issue:- THANE
- 4. Date of Birth: 10thMarch, 1989 Regards, Language Proficiency: English, Hindi, Tamil References: Available on request Marital Status: Unmarried Rajesh Kanagaraj Interest: Interacting with people, music,