RCOM - Capability Presentation
- 1. Makes It Easy Reliance Business Services
- 2. Confidential Slide Power Natural Resources Communications Financial Services Media and Entertainment Infrastructure Reliance Business Services Natural Resources Presence in high growth sectors Net worth in excess of US$ 16.5 billion Pan-India, next generation, integrated (wireless and wireline), convergent (voice, data and video) digital network capable of supporting best-of-class services spanning the entire communications value chain. Owns and operates the world's largest next generation IP enabled connectivity infrastructure in India, USA, Europe, Middle East and the Asia Pacific region. Reliance Group Reliance Group 2
- 3. Confidential Slide We believe technology is meant to make life easy, not complicated. That's why be it individual to individual, individual to machine or machine to machine, we make the art of communication secure, reliable and easy. Mission Statement 3
- 4. Confidential Slide Business Leadership Among the top telecom companies in the world by number of customers in a single country Serving over 850 of the top 1000 Indian Enterprises Over 45000 Enterprise customers in India No. 1 in India in terms of Data Center saleable space Carrying over 20 billion minutes of traffic 2.5 million customers for voice in 14 countries Pioneer in Ethernet network capable of carrying 6 Tbps of traffic. That’s about 75% of India’s estimated total Internet traffic in 2017. 4
- 5. Confidential Slide Global Cable Network Footprint Over 285,000 kms of fiber optic cabling in India, USA, Europe, Middle East and the Asia Pacific region With 73,000 km of subsea fibre, our submarine cable network can encircle the earth 7 times Points of Presence in 66 countries across 6 continents Metropolitan networks across 45 cities in 25 countries FLAG - 65,000 Kms undersea OFC network PoPs in 66 countries across 6 continents Leadership in MEA and Asia Largest scalable and restorable global NGN footprint 5
- 6. Confidential Slide India’s largest Integrated Telecom Operator 6 Largest Integrated Operator Carrier, Enterprise and Consumer Businesses Largest Pan-India Private Fiber Network Infrastructure Largest MEN and SDH Network Largest Carrier Neutral Data Center Provider Dedicated Backbones for Internet and VPN Services Widest Choice of Access Technologies and Media: Ethernet, SDH, Wireless 6
- 7. Confidential Slide India Network Coverage India –Tier 1 Ethernet POPs India – 90+ Tier-3 POPs (Total – 120+ Cities) Global POPs – 34+ Reliance USA– 30+ POPs 200,000 route kilometers of fibre 40,000 kilometers of fibre network in the access or last mile More than 50,000 CDMA & GSM base stations 7
- 8. Confidential Slide Pan-India, next generation, integrated (wireless and wireline), convergent (voice, data and video) digital network Service coverage in over 24,000 towns and 600,000 villages Highly Resilient Backbone, Metro & Building Access, Ring Architecture Fiber to the Building: Over 1.1 million buildings directly connected Largest Metro Ethernet Network deployed in India NMS,OSS,BSS Suite Domestic Footprint Fiber Ring Backbone & Meshed Core Atlantic PacificNOC & DR NOC Access Technologies Metro Ethernet, TDM,LMDS, UBR, WiMax IDC Separate Core Network for MPLS and Internet Traffic Diverse routes for Int’l connectivity IPv6 enabled dedicated Internet backbone within India with 6 Tbps capacity to meet present and growing demand with 100G capable routers Reliance National NOC 24x7x365 Network Monitoring for faster restoration and quick provisioning of networks including complex multi-location solutions 8
- 9. Confidential Slide Powering technology empowered business strategies Product Portfolio Voice Solutions Data Connectivity Collaboration Services Data Center 9
- 10. Confidential Slide Voice Solutions E1 DID Similar Board Number Toll free Services Smart Office Centrex One Office Duo Hosted Contact Center 10
- 11. Confidential Slide Digital Trunk solution of 2 Mbps capacity with 30 B-channels and 1 D-channel Reliance E1 DID Key benefits: A direct line for every user DID Number Presentation Hassle-free Installation & Maintenance Single bill for all intra-office calls Cross-product pooling USPs Superior Reliance Network PBX bundling National Pooling Routing of calls possible on On-Net number Single Bill and Payment 11
- 12. Confidential Slide Carrier-grade reliability and scalability without any investment in equipment or maintenance Reliance Smart Office Centrex Key benefits: Zero Capex solution-Pay per use Freedom from annual maintenance contract (AMC) Unmatched Scalability Freedom from Obsolescence High-end digital PBX functionalities like DID, free Intercom calling, Voice Mail and Attendant Console DID Number Presentation Key differentiators: Short digit dialing facility across multiple offices with in India Instant Conferencing up to 10 peoples Attendant Console to manage call management features Authorisation code for STD & ISD calling Free calling between close user group (CUG) 12
- 13. Confidential Slide Identical access numbers across the country Similar Board Number Key benefits: Single number identity for the organization Easy to remember Local access for customers Origin dependent termination Key differentiators: SBN can be delivered through MCN. Delivery is possible in 2-3 digits SDCA locations across the country Provide better customer experience Low cost Marketing Tool 13
- 14. Confidential Slide Key benefits: Private numbering plan User convenience (Same short digit number for Landline & Mobile. e.g., #52345 (Fixed), #62345 (Mobile) Cost optimization & Easy management Convenience of short digit dialing Self-Service portal for unified administration Single bill for all VPN calls Single bill for CUG calls across landlines and mobiles One Office Duo Unparalleled nationwide converged Voice CUG across mobile phones and landlines Key differentiators: Multi location office networking at zero CAPEX Integrate wireless & wireline voice services in one seamless VPN Complete investment protection no change require in existing setup Uniform experience across multiple offices 14
- 15. Confidential Slide Key benefits: Easy access for customers, prospects, partners and even employees Call routing options Local access for customers Services offered in India as well as 100+countries across the globe Unanswered call details Origin & Time based routing Self care portal for the customers Authentication of caller through PIN Toll Free Services (Domestic & International) Facilitates free calls to a unique number Key differentiators: Countrywide single number No more charges for callers Optimum utilisation of resources Extensive reach across the geography without physical presence 15
- 16. Confidential Slide Key benefits: Eliminates the need for contact center systems and network infrastructure Faster, less expensive and more flexible than premise-based Contact Centers Multi-site routing, load balancing, and Intelligent Network (IN) capabilities Administrative ease with single ownership for Hosted CC solution Single ownership for Hosted CC solution (Genesys CC solution, PRI, L3VPN, TF, SBN, etc) Hosted Contact Center Solution (HCCS) A cloud-based solution capable of supporting multi-location global contact center operations Key differentiators: Genesys SIP platform enabled No License fees for agents & recording applications Customised agents reports Work from home Easy Open and standards based integration, to 3rd party components 16
- 17. Confidential Slide Data Connectivity Enterprise Internet Ethernet WAN MPLS-VPN Leased Line IPLC Managed Services Ethernet Leased Line 17
- 18. Confidential Slide Reliance Enterprise Internet High capacity, high availability and superior performance Internet service Key benefits: Wide coverage across the country including remote locations Fast content delivery by the high capacity, low packet-loss, low latency global MPLS/IP Network Unparalleled surfing experience (about 50% of India content hosted in Reliance Data Centers, extensive peering with more than 700 global Tier I ISPs, IDCs & Content providers) SLA covering Service Availability inclusive of the last mile, Network Latency, Network Packet Loss, and Mean Time to Restore (MTTR) Key differentiators: Flexible billing options including Flat fee and Usage based Large bouquet of Access Solutions: TDM/SDH, MEN, Microwave/UBR/LMDS, Connect DIA IPv4 and IPv6 supported Strong Peering and Caching arrangement with ISPs and Content providers for better customer experience 18
- 19. Confidential Slide Reliance MPLS-VPN Key benefits: Highly resilient Scalability Extensive reach (India’s largest MPLS network) Near 100% uptime (self-healing architecture) & highly secure Impact to internet services will not affect VPN services and vice versa Cost effective and Predictable performance management India’s one of the largest & dedicated MPLS enabled core network Key differentiators: Hierarchical network design with self-healing ring based access Heavily meshed network with dual plane architecture in each location connected using separate physical connectivity of multiple10G links. Core Data Network includes: 26 Primary & 26 Secondary 124 collector PoPs; 34 exclusive owned Global PoPs Large bouquet of access solutions: SDH, MEN, UBR, ADSL, Connect Prime, ISDN, SSL-VPN, WD-VPN, etc. Traffic prioritization using separate control and forwarding planes for VPN Services 19
- 20. Confidential Slide World’s one of the largest Metro Ethernet Network deployment Reliance Ethernet Leased Line (ELL) Key benefits: Resiliency Architectural flexibility Protocol agnostic Lowest cost per bit Scalability Cost effective Key differentiators: Pioneer in ring based topology E-LAN and E-Line Services offered using same Hybrid network Better operational control over routing protocols Sufficient bandwidth on parallel backup path Standards based implementation Bandwidth granularity 20
- 21. Confidential Slide Reliance EWAN – Layer 2 VPN ELAN Service : Multipoint Key differentiators: MEF Complaint Jumbo Frames support Full Mesh & Hub & Spoke Extended LAN 40 K Switches deployed 1 Mn ports with 6+ Tbps capacity 120 + Cities Protected service Bandwidth Granularity Stringen t SLAs UBB(95th percentile) P2P, 2MP, any-to-any Online Performance Management Global Reach Traffic prioritization Key benefits: Secured, Deterministic and Dynamic Future proof investment and network Legacy applications User friendly - simplified Scalable & Reliable 21
- 22. Confidential Slide Traditional version as well as advanced variants Reliance Leased Line Benefits: Extensive reach Better scalability Transparent client signals Highly resilient Key differentiators: 200,000 router kms of fiber connecting 24,000 towns and 6,00,000 villages 40,000 Kms of access network 1.7 Million connected buildings 100 G enabled network Self healing ring architecture 2 Cut not out 22
- 23. Confidential Slide Reliance Managed Services provide solutions that let you outsource many of your management tasks while letting you retain visibility and control over those processes. From managing the entire IT infrastructure or just specific elements, we can tailor our services to meet your individual needs. Managed Services Key benefits: Single Point of Contact Frees up internal IT resources for key business tasks Reduced Total Cost of Ownership More predictable IT budgets by reducing complexity & risks 24x7x365 days support Eliminates avoidable downtime Key benefits: Business Service Management / Service (QoS/SLA) Enhanced Productivity - ITIL Best Practices Reduced Noise Levels - Root Cause Analysis Event Reduction: Mediation & Alarm Filtration Performance & Management Tools 23
- 24. Confidential Slide Reliance IPLC offers a dedicated, leased P2P digital circuit for bulk transport of data, voice and video. It allows simultaneous two-way transmissions of digital signals at speeds ranging from 64 Kbps to 155 Mbps. International Private Leased Circuit (IPLC) Key benefits: High QoS (Quality of Service) since Reliance uses an integrated network end-to-end World-class services at highly competitive and affordable prices No barriers for upgrading the capacity of circuits or provisioning multiple circuits Complete redundancy through diverse paths on the trans-Atlantic and trans- Pacific routes Key differentiators Wholly-owned global sub-sea cable network with a presence in over 27 countries Tie-ups with top international carriers Highly scalable 24
- 25. Confidential Slide Collaboration Services Audio Conferencing Video Conferencing 25
- 26. Confidential Slide Key benefits: Fosters employee collaboration across geographies Reduces travel & related overheads Toll free and tolled access across the globe (even for the India Bridge) Web conferencing option available Zero Capex and Pay per Use model, no upfront cost Reliance Audio Conferencing India Bridge: Ideal option when most conference participants are within India. Global Bridge: (New York): Ideal option when participants are in different parts of the world Key differentiators: Reach: Toll free access in 65 countries & Toll access from 18 cities in India Dashboard Based: Easy-to-use interface accessible over public internet Reach: Toll free & Toll access across the globe. Reliability: Use of own, proven Global, Carrier-class network platform 26
- 27. Confidential Slide End-to-end Managed Video Conferencing including QoS-based VC-VPN, Video Bridging, Virtual Meeting Rooms, VC Management and Endpoint Management Reliance Video Conferencing Key benefits: Lifelike experience, almost like a real meeting Makes VC simple to use, fostering better adoption across the Enterprise Reduces travel & related overheads Frees IT resources from non-core tasks Flexible: Works over IP or ISDN networks including standard definition, high definition & Telepresence endpoints Key differentiators: Hosted bridge Full HD Interoperable with most of the end points Wide range of end points 27
- 28. Confidential Slide Largest footprint of Data Centers across India with over 6,50,000 sq.ft of gross data center space (Nine data centers with level 3 + accreditation Mumbai, Bangalore, Chennai, Hyderabad) Hosting 7000+ servers racks, 300+ firewalls and 1600+ terabytes of storage capacity IDC –V, one of Asia’s largest data center, being constructed in Navi Mumbai and will be operational soon India’s largest Data Center Service Provider 28
- 29. Confidential Slide Data Center Services Co-Location Managed Hosting IT Infrastructure Managed Security Cloud Computing 29
- 30. Confidential Slide Reliance Data Center delivers secure, reliable, scalable hosting, network, application and consulting services to the customer. Co-location Service Key benefits: Superior resilience Flexibility Consultative approach Unrivalled connectivity Scalability Key differentiators: Best Physical Infrastructure & Highest Physical Security No restriction on type of server hardware Multiple service options to suite requirements Stringent SLAs on service deliverables 30
- 31. Confidential Slide Reliance Managed hosting solutions provides comprehensive suits of services to host and manage mission critical infrastructure and application. Managed Hosting Service Key benefits: Customized hosting solution Infrastructure on lease model to eliminate up front Capex Choice of managed services i.e. system admin, monitoring, managed security, RHEs etc. Redundant Network connectivity 24X7 technical support Key differentiators: Broad Product Offering Best of breed technologies Highly available and Secure environment Cost effective Skilled managed IT services staff 31
- 32. Confidential Slide Reliance IDC provides specialized support & response infrastructure and software & reporting tools to deliver the IT Managed Services. IT Infrastructure Services Key benefits: Management of end to end critical IT Infrastructure Risk Management Stringent SLA Infrastructure on lease/ rental basis 24X7 technical support by experts Key differentiators: Faster implementation of IT resources Higher levels of reliability within the IT environment Proactive monitoring and management Less downtime and better customer service 32
- 33. Confidential Slide Managed Security Service provides a cost effective security solution for multilayer detection and protection against both network and application layer attacks Managed Security Services Key benefits: Ensure end to end data security World class security tools Certified security expert to implement and monitor security tool Saving of cost and reputation by taking best in class security measure Real time security updates 24X7 support by security experts Key differentiators: Augmented Security Services Trained and dedicated professionals Threat intelligence and event correlation 33
- 34. Confidential Slide Cloud Computing services help reduce the input costs further and pass benefits of both Virtualization Technology and Cloud Computing to customers. Cloud Services Key benefits: Eliminate CAPEX and reduces OPEX High return on investment Lower hardware & software maintenance Access from anywhere Pay-Per-Use model Key differentiators: Best of breed technologies Reliable and highly secure Cost effective and scalable Faster time to market 24X7 support by experts 34
- 35. Confidential Slide A few of our Customers Government IT FMCG BFSI Manufacturing 35
- 36. Discussions