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Really Simple Strategies:  Keeping Track of your Organization and Issues Online Marco Campana ( [email_address] ) Ontario Council of Agencies Serving Immigrants (OCASI) @marcopolis Friendfeed.com/marcopolis
A Quick Overview Introduction Strategies Tools Resources
Introduction It’s about: Learning to listen online Having a strategy Choosing the right tools for you Managing your workflow Avoiding “Garbage Overload” Becoming a proficient information manager – find the right information for the right people at the right time Learning to share and collaborate – becoming an aggregator
What’s My Day Like? My strategy My tools How I stay updated and learn Dashboard?
Online Reputation Management ORM - “T he process of following online references to a brand, company, person or service while having a plan in place to deal with any negative feedback. “ http://www.sitepoint.com/blogs/2009/05/20/online-reputation-management/ Competitive Intelligence – “T he action of gathering, analyzing, and applying information about products, domain constituents, customers, and competitors for the short term and long term planning needs of an organization ” http://www.dynamicintegration.net/competitive_intelligence.aspx Listening - “ The Active Listener gives full attention to listening when another is talking and focuses on what is being said.  “ http://www.leadershipletters.com/2003/09/12/levels-of-listening/
Strategies  -  Getting Your Nonprofit Organization Ready To Listen Why are you listening?  What are your mission goals? Come up with at least  Five Ways You Plan To Use the Information   ( link to day-to-day action) Internal Process   – how will you organize your listening? http://beth.typepad.com/beths_blog/2009/02/getting-your-nonprofit-organization-ready-to-listen-.html
Strategies Core - listen, fail informatively, and evolve Daily Routine – process, discipline – challenging (the 3 T’s) Sharing – collaborating, informing, developing expertise Responding – are you listening strategically ?
Learn as You Go
 
 
Tools
Tools
Tools
Tools
Tools Let’s review a few: Email (Yes! Email)/e-Newsletters/Watchthatpage/RSS to email Google Alerts RSS and Twitter Social Networks/Online Communities (LinkedIn, Facebook, Ning, etc.) Social Bookmarking - Delicious, Diigo Mobile?
Tools - Email as Web 2.0?
Tools- eNewsletters/email lists
Tools – RSS to Email
Tools - Watchthatpage
Tools – Google Alerts
Tools – Google Alerts
Tools - RSS Actively Passive
Tools - RSS
Tools - RSS
Tools - RSS
Tools - RSS
Tools - Twitter
Tools - Twitter
Tools - Twitter
Tools - Trusted Networks
Tools - Trusted Networks Roll Your Own Social Network
Tools - Trusted Networks
Tools – Mobile?
Pulling it all together?
Tools Creating Your Own Dashboard
Tools Creating Your Own Dashboard
How much time?
Resources How I learned to stop worrying and love the early adopters!
Resources http://www.wearemedia.org/ http://socialmedia-listening.wikispaces.com/ http://simplestrategies.pbworks.com Setting the Stage/Strategy Blogs to Follow Daily Routines Practical Tool Examples and Explanations Learn Play! @marcopolis [email_address] Friendfeed.com/marcopolis
Images http://www.flickr.com/photos/tyla/2613836330/ http://www.flickr.com/photos/matthamm/2945559128/ http://www.flickr.com/photos/dailypic/1459055735/ http://www.flickr.com/photos/cambodia4kidsorg/3226367547/sizes/o/ Webinar:Twitter for Nonprofits - Jeff Patrick, Common Knowledge http://www.flickr.com/photos/i-1326/2968175502/ http://www.flickr.com/photos/debschultz/1925555485/sizes/o/ http://www.flickr.com/photos/stabilo-boss/93136022/in/pool-web2dot0diagrams http://www.flickr.com/photos/ycc2106/134414023/ http://www.flickr.com/photos/luc/1824234195/ http://www.flickr.com/photos/w5nyv/455756468/ http://www.flickr.com/photos/dan_h/667441709/ http://www.flickr.com/photos/sparktography/2485147794/ http://www.flickr.com/photos/skemsley/3554049015/ http://www.flickr.com/photos/archiemcphee/3401974951/ http://www.flickr.com/photos/timheuer/143007903/ http://www.flickr.com/photos/bre/448847262/ http://www.flickr.com/photos/zachinglis/41443867/ http://www.flickr.com/photos/cambodia4kidsorg/2906235414/  http://farm4.static.flickr.com/3027/2905389559_d3ec3e6530.jpg

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Really Simple Strategies: Keeping Track of your Organization and Issues Online

  • 1. Really Simple Strategies:  Keeping Track of your Organization and Issues Online Marco Campana ( [email_address] ) Ontario Council of Agencies Serving Immigrants (OCASI) @marcopolis Friendfeed.com/marcopolis
  • 2. A Quick Overview Introduction Strategies Tools Resources
  • 3. Introduction It’s about: Learning to listen online Having a strategy Choosing the right tools for you Managing your workflow Avoiding “Garbage Overload” Becoming a proficient information manager – find the right information for the right people at the right time Learning to share and collaborate – becoming an aggregator
  • 4. What’s My Day Like? My strategy My tools How I stay updated and learn Dashboard?
  • 5. Online Reputation Management ORM - “T he process of following online references to a brand, company, person or service while having a plan in place to deal with any negative feedback. “ http://www.sitepoint.com/blogs/2009/05/20/online-reputation-management/ Competitive Intelligence – “T he action of gathering, analyzing, and applying information about products, domain constituents, customers, and competitors for the short term and long term planning needs of an organization ” http://www.dynamicintegration.net/competitive_intelligence.aspx Listening - “ The Active Listener gives full attention to listening when another is talking and focuses on what is being said. “ http://www.leadershipletters.com/2003/09/12/levels-of-listening/
  • 6. Strategies - Getting Your Nonprofit Organization Ready To Listen Why are you listening? What are your mission goals? Come up with at least Five Ways You Plan To Use the Information ( link to day-to-day action) Internal Process – how will you organize your listening? http://beth.typepad.com/beths_blog/2009/02/getting-your-nonprofit-organization-ready-to-listen-.html
  • 7. Strategies Core - listen, fail informatively, and evolve Daily Routine – process, discipline – challenging (the 3 T’s) Sharing – collaborating, informing, developing expertise Responding – are you listening strategically ?
  • 9.  
  • 10.  
  • 11. Tools
  • 12. Tools
  • 13. Tools
  • 14. Tools
  • 15. Tools Let’s review a few: Email (Yes! Email)/e-Newsletters/Watchthatpage/RSS to email Google Alerts RSS and Twitter Social Networks/Online Communities (LinkedIn, Facebook, Ning, etc.) Social Bookmarking - Delicious, Diigo Mobile?
  • 16. Tools - Email as Web 2.0?
  • 18. Tools – RSS to Email
  • 22. Tools - RSS Actively Passive
  • 30. Tools - Trusted Networks
  • 31. Tools - Trusted Networks Roll Your Own Social Network
  • 32. Tools - Trusted Networks
  • 34. Pulling it all together?
  • 35. Tools Creating Your Own Dashboard
  • 36. Tools Creating Your Own Dashboard
  • 38. Resources How I learned to stop worrying and love the early adopters!
  • 39. Resources http://www.wearemedia.org/ http://socialmedia-listening.wikispaces.com/ http://simplestrategies.pbworks.com Setting the Stage/Strategy Blogs to Follow Daily Routines Practical Tool Examples and Explanations Learn Play! @marcopolis [email_address] Friendfeed.com/marcopolis
  • 40. Images http://www.flickr.com/photos/tyla/2613836330/ http://www.flickr.com/photos/matthamm/2945559128/ http://www.flickr.com/photos/dailypic/1459055735/ http://www.flickr.com/photos/cambodia4kidsorg/3226367547/sizes/o/ Webinar:Twitter for Nonprofits - Jeff Patrick, Common Knowledge http://www.flickr.com/photos/i-1326/2968175502/ http://www.flickr.com/photos/debschultz/1925555485/sizes/o/ http://www.flickr.com/photos/stabilo-boss/93136022/in/pool-web2dot0diagrams http://www.flickr.com/photos/ycc2106/134414023/ http://www.flickr.com/photos/luc/1824234195/ http://www.flickr.com/photos/w5nyv/455756468/ http://www.flickr.com/photos/dan_h/667441709/ http://www.flickr.com/photos/sparktography/2485147794/ http://www.flickr.com/photos/skemsley/3554049015/ http://www.flickr.com/photos/archiemcphee/3401974951/ http://www.flickr.com/photos/timheuer/143007903/ http://www.flickr.com/photos/bre/448847262/ http://www.flickr.com/photos/zachinglis/41443867/ http://www.flickr.com/photos/cambodia4kidsorg/2906235414/ http://farm4.static.flickr.com/3027/2905389559_d3ec3e6530.jpg

Editor's Notes

  • #2: We live in a world of information overload : 24 hour news, streaming video, RSS feeds, social media feeds and "tweets", eNewsletters, email updates, constantly updated websites and web services...   You're busy enough just trying to serve your clients.   But, staying current and updated is important for you and for your clients/stakeholders/donors. Why visit a website or web service to find out what's new if you can have it sent directly to you? Many websites offer ways to subscribe so you know when new information has been added.  In some cases, as soon as they add something, you'll know.  This can save time for you and ensure that you have access to the latest and newest information you need.  What if an important site doesn't offer easy ways to notify you of updates and new content?  And what if the information you need or the discussions you follow aren't even on a website? This workshop will introduce you to ways to keep on top of information that is important to you and to track how your organization's online reputation is evolving. We'll look at what RSS and other social media feeds are and how can you can/should use them.  But, we will also show you how to harness Email to stay as updated as you want/need to be and even create a personalized news service. Yes, you should understand what [cool new tool] is and how you can use it.  But, let's be honest - Email is still the killer app for many of us.  We know email, we use it all the time.  Maybe you don't want to learn how to use yet another technology?  That's OK - you can integrate many of the new social media tools into your day, and still use Email as your primary information tool.  Come to learn how. http://www.flickr.com/photos/tyla/2613836330/