MoretonSmith Receivables Management Intro
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MoretonSmith provides receivables management solutions including credit control, debt recovery, legal services, and collections software. For over 20 years, they have helped clients collect more of what they are owed more efficiently while preserving customer relationships. They use a combination of international collections services and collections technology to achieve outstanding performance. MoretonSmith has the experience and expertise to help organizations with problems recovering debts at home or abroad.
MoretonSmith Receivables Management Intro
- 3. Whether you require credit control, debt recovery, legal services or collections software; MoretonSmith provide high-performance solutions and are the comprehensive specialists for international receivables management. For over 20 years, our clients have been able to rely on us to help them collect more of what they are owed, more efficiently, whilst preserving their customer relationships. Time after time and across the globe, we achieve outstanding performance and deliver the results our clients demand. We help our clients with a combination of products and services; supporting them with best-in-class international collections services and empowering them with cutting-edge collections technology. Some organisations have problems recovering debts abroad, some face problems at home and some have in-house processes that are under-performing or under-resourced. Whatever the case may be, we are confident that MoretonSmith has the talent, technology, experience and expertise to help. Who we are • Founded in 1994 • Receivables services and receivables technology divisions • The only collection agency to be accredited with QICM (Quality in Credit Management) status • Serving organisations large and small, including more than 15 of the FTSE 100 • All collection work carried out by multi-lingual collections professionals, based in London, UK, supported by our on-the-ground legal representatives in over 120 countries
- 4. Why Receivables Management? • The right people for the right job – our core competency is receivables management • Quick to implement, quick to produce results, quick to stop • Stability, continuity and security from a dedicated partner • Lower labour cost, less overheads, reduced capital expenditure • Leverage new technologies, skills and knowledge • A culture of relentless productivity, effectiveness and efficiency What We Do We simply make receivables efficient and effective. Our Smarter Receivables approach blends the best of technology, process and people. This is to say that we build a data profile of collection activity, monitor reactions to communications, and compare the results with groups who have similar profiles. This allows us to continually learn from the past to optimise future performance. It is this attention to detail, granular information and relentless drive for continual improvement which other DCAs just do not have. This enables us to collect more, quicker and more efficiently than our competitors. In addition to our innovative data-driven management techniques is the sheer breadth of our international footprint and the depth of our relationships in these territories. This combination enables us to collect where others cannot. The final piece of the puzzle is our own client service; we strive to be the most transparent, responsive and adaptable possible to meet our clients’ needs and, more than that, to be a pleasure to work with. Our technology allows for 24/7 monitoring of performance and, along with our dedicated account managers, provides an open line of communication. Smarter Receivables: People, process and technology.
- 5. Smarter Receivables Management Our People MoretonSmith’s approach is bespoke, focused and yet comprehensive. We are driven by your commercial objectives. In this way, we apply the most effective and cost efficient combination of services, techniques and technology to your needs and circumstances. MoretonSmith People: Talent, experience and expertise. • Experienced, multi-lingual native speakers • Commercial, pragmatic and experts in their field • In depth training that is reviewed every month, along with a rigorous code of conduct • Experienced multi-lingual legal professionals that work only with debt recovery cases, and are supported by our international network of agents to co-ordinate cross-border recovery action • All work accredited to CSA & QICM standards and meets CCL standards Our Clients
- 6. Nearly all of our services are ‘no-win-no-fee’. Our highly skilled, flexible and cost-effective teams can: All services are driven by our proprietary receivables management software, ero57. You gain access to our responsive & highly skilled teams, our 20 years of experience, and our innovative data-driven management techniques. MoretonSmith Receivables: Quick, easy and on your terms. • Manage your customer relationships throughout the world in the credit control phase – all conducted in your company name and branding • Tenaciously insist on prompt payment for overdue debt, under the MoretonSmith brand – no matter where the customer is located • Manage and enforce any necessary legal action in over 120 countries, including arbitration & mediation • Develop, build and manage all workflows, escalations, communications and reporting required • ICM Highly Commended Debt Collection Agency of the Year 2014 • PPA Magazine Credit Supplier of the Year • Credit Today Rising Star Award • ICM International Trade Award • ICM Innovative Solution of the Year • ICM International Trade Initiative Award • Export Credit Team of the Year • Export Credit Professional of the Year Services Awards Accreditations Nearly all of our services are ‘no-win-no-fee’. Our highly skilled, flexible and cost-effective teams can: • Manage your customer relationships throughout the world in the credit control phase – all conducted in your company name and branding • Tenaciously insist on prompt payment for overdue debt, under the MoretonSmith brand – no matter where the customer is located • Manage and enforce any necessary legal action in over 120 countries, including arbitration & mediation • Develop, build and manage all workflows, escalations, communications and reporting required All services are driven by our proprietary receivables management software, ero57. You gain access to our responsive & highly skilled teams, our 20 years of experience, and our innovative data-driven management techniques. MoretonSmith Receivables: Quick, easy and on your terms. Services Awards Accreditations • ICM Highly Commended Debt Collection Agency of the Year 2014 • PPA Magazine Credit Supplier of the Year • Credit Today Rising Star Award • ICM International Trade Award • ICM Innovative Solution of the Year • ICM International Trade Initiative Award • Export Credit Team of the Year • Export Credit Professional of the Year
- 8. MoretonSmith 80 Clerkenwell Road London EC1M 5RJ United Kingdom +44 (0)207 566 3277 enquire@moretonsmith.com