ReceiveLoadKickoff.ppt
- 1. Applications User Experience SCP Fusion Tier 1 Flow Kickoff Meeting Materials Management and Logistics > Inbound Logistics > Receive Load August 28th, 2006 Sharon Glassman Karen Chiang Ben Tomassetti Supply Chain Management User Experience
- 2. Applications User Experience Team Introductions • Product Management - FDD Project Manager: Kathleen Gahan - FDD Authors (PM): Lokesh Verma, Pradeep Kumar • Strategy: Susan Flierl • Development: Karun Jain, Manju Juneja • Documentation: Catherine Bauer • BPE: Gail McKenzie • User Experience: - Sharon Glassman (Interaction Design, UE Project Lead) - Karen Chiang (Usability Engineer) - Ben Tomassetti (ID Intern)
- 3. Applications User Experience Project Overview • Four phases defined by Fusion APM Process - Phase 1: Task Flows & User Profiles (Aug 21 – Sep 15) - Phase 2: User Mental Models, Wireframes and Customer Feedback Sessions* - Phase 3: Functional UI Prototype* - Phase 4: Usability Evaluation, Sales Feedback Sessions • Presentations to Rick Jewell - End of Phase 2 - End of Phase 4 • Time Frame: Approximately 16 weeks - Each phase is scheduled for approximately 4 weeks unless otherwise noted * Depending on resource availability, this may take up to 6 weeks
- 4. Applications User Experience Project Overview • Activities - Team working sessions • Interactive sessions where members of product management, development and strategy actively engage in role-based descriptions to define activity flows. - Customer feedback sessions • Get feedback on initial designs from 2-4 key customers • Important to recruit the user types for whom we’re designing - Team review meetings • Make sure the entire team is comfortable with design direction and the underlying reasoning. • To Avoid - Biting off more than we can chew
- 5. Applications User Experience Phase 1: Task Flows & User Profiles Fig 1. Task Flow • Task Flows - We must understand the users and their actual tasks, both on and offline • Create activity task flows from the user’s perspective • Deliverables - Activity task flow (UX) - User profiles (Strategy) • Meetings - Task Flow workshops - Review and approval • Time frame: 4 weeks • PM/Dev/Strategy: - Develop user profiles - Working sessions - Review meetings - Identify customers
- 6. Applications User Experience Phase 1: Task Flows & User Profiles • Owned by Strategy • Describe the experience, education, product usage and goals for a user role • User profiles are used to: - Aid decisions during the design phase - Recruit participants for user usability evaluation Fig 2. User Profile on InfoPath
- 7. Applications User Experience Phase 2: User Mental Models, Wireframes and Customer Feedback Sessions Fig 3. Wireframe • Wireframes - Where the magic happens… - We apply BLAF + elements and design patterns • Deliverables (UX) - User mental model - Annotated wireframes • Meetings - Informal working sessions as needed - Review and approval • Time frame: 4 weeks* • PM/Dev/Strategy Activities - Working sessions - Design reviews * Depending on resource availability, this may take up to 6 weeks
- 8. Applications User Experience • Customer Feedback sessions - Valuable to incorporate feedback early in the design process • Represent key design ideas in preliminary wireframes • Solicit feedback from 3-5 customers • Remotely or locally • Sessions time frame: 3-5 days - Begin recruiting early - Schedule customers - Conduct feedback sessions - Incorporate feedback into wireframes • PM/Dev/Strategy - Observe customer feedback sessions Phase 2: User Mental Models, Wireframes and Customer Feedback Sessions Fig 4. Customer Feedback Session
- 9. Applications User Experience • Functional Prototype - Interactive implementation of design • Built using Dreamweaver and JavaScript - Reflects Fusion’s look and feel • Deliverable (UX) - Functional, browser-based prototype • Meetings - Informal working sessions as needed - Review and approval • Time frame: 4 weeks • PM/Dev/Strategy - Design consultation Phase 3: Create Functional UI Prototype Fig 5. Browser-based prototype * Depending on resource availability, this may take up to 6 weeks
- 10. Applications User Experience • Sessions - Based upon functional prototype - Begin recruiting early - Schedule end-users, Oracle Sales staff - Conduct feedback sessions • PM/Dev/Strategy Activities - Observe feedback sessions - Consultation • Deliverables (UX) - Test script and report - Updated prototype • Meetings - Usability Evaluations and Sales Feedback Sessions - Report presentation • Time frame: 4 weeks Phase 4: Usability Evaluation, Sales Feedback Sessions Fig 6. Feedback session
- 11. Applications User Experience • Biting off more than we can chew - Limit scope - Focus on user-centered design vs. system design - Stay focused on current Fusion tools and capabilities To Avoid Fig 7. Python fails to eat alligator
- 12. Applications User Experience • PM, Dev & Strategy - Provide SCM UE with basic overview of product space, competitors, key user types, emerging design themes, etc. - Share fusion design vision with UX • Opportunities for business intelligence, advanced UI components? • Define design scope - Identify core activities, key users and key scenarios on which we will focus - Work towards creating user profiles and task flows Next Steps Fig 7. Business Intelligence Fig 8. Advanced UI Component: Treemap