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Reference
101
Katie Springer
Indiana State Library
The
Reference
Interview
It’s not as scary as it sounds. I promise.
Standard Reference Tools
The American Library Association is your friend, even if
you’re not a member.
Reference Tools
http://wikis.ala.org/professionaltips/index.php/Reference
Definitions of Reference
http://www.ala.org/rusa/resources/guidelines/definitionsreference
Standard Reference Tools
 Oxford English Dictionary/American Dictionary
http://www.oed.com/
 Roget’s Hyperlinked Thesaurus
http://www.roget.org/
 Google Translate
https://translate.google.com/
 Social Media Outlets, Listservs, Blogs, and library websites
Standard Reference Tools
 Basic Rules of Politeness 
Please, Thank You, May I, Excuse Me, Sir/Ma’am
“The Manners Maketh The Man (and Woman)”
Google
Google Scholar: www.scholar.google.com
INSPIRE: http://www.inspire.in.gov
StatsIndiana: www.stats.indiana.edu
Hoosiers by the Numbers: www.hoosierdata.in.gov
Indiana Economic Digest
SAVI.org
National Geographic
IN.gov
Indiana State Library: www.in.gov/library
Indiana State Dept of Health: http://www.in.gov/isdh/
IndianaMap.org
U.S. Census Bureau: www.Census.gov
Bureau of Labor Statistics: www.bls.gov
U.S. Bureau of Economic Analysis: http://www.bea.gov
U.S. Government Publishing Office: www.GPO.gov
Pew Research Center: http://www.pewresearch.org/
Evaluating
Resources
Authority, Accuracy, Objectivity,
Currency, and Coverage
AAOCC
Find more at: www.googleguide.com/evaluating_results.html
Evaluating
Resources
What is the site’s domain?
.org an advocacy website, such as a nonprofit
.com a business or commercial site
.net a site from a network organization or Internet
service provider
.edu a site affiliated with a higher education institution
.gov a federal, state, or local government site
.uk (United Kingdom)
a site originating in another country
Census.gov
UN
http://www.un.org/
World Bank
http://www.worldbank.org/
CIA World Fact Book
https://www.cia.gov/library/publications/the-world-factbook/
Print Resources
National Directories of Companies and Organizations
Current Legislative Directories
Current Phone Books
Dictionary, Thesaurus, ‘Name meanings’ book
Local Business Listings
Statistical Abstract of the United States
Encyclopedia of Indianapolis
Indiana Place Names
Blank Business and Professional Forms
List of the library’s current magazines and newspapers
Maps, pamphlets, and ads
What else?
Where else?
Who else?
How else?
Play to Your
Different Strengths
Have fun.

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Reference 101

  • 2. The Reference Interview It’s not as scary as it sounds. I promise.
  • 3. Standard Reference Tools The American Library Association is your friend, even if you’re not a member. Reference Tools http://wikis.ala.org/professionaltips/index.php/Reference Definitions of Reference http://www.ala.org/rusa/resources/guidelines/definitionsreference
  • 4. Standard Reference Tools  Oxford English Dictionary/American Dictionary http://www.oed.com/  Roget’s Hyperlinked Thesaurus http://www.roget.org/  Google Translate https://translate.google.com/  Social Media Outlets, Listservs, Blogs, and library websites
  • 5. Standard Reference Tools  Basic Rules of Politeness  Please, Thank You, May I, Excuse Me, Sir/Ma’am “The Manners Maketh The Man (and Woman)”
  • 6. Google Google Scholar: www.scholar.google.com INSPIRE: http://www.inspire.in.gov StatsIndiana: www.stats.indiana.edu Hoosiers by the Numbers: www.hoosierdata.in.gov Indiana Economic Digest SAVI.org National Geographic IN.gov Indiana State Library: www.in.gov/library Indiana State Dept of Health: http://www.in.gov/isdh/ IndianaMap.org U.S. Census Bureau: www.Census.gov Bureau of Labor Statistics: www.bls.gov U.S. Bureau of Economic Analysis: http://www.bea.gov U.S. Government Publishing Office: www.GPO.gov Pew Research Center: http://www.pewresearch.org/
  • 7. Evaluating Resources Authority, Accuracy, Objectivity, Currency, and Coverage AAOCC Find more at: www.googleguide.com/evaluating_results.html
  • 8. Evaluating Resources What is the site’s domain? .org an advocacy website, such as a nonprofit .com a business or commercial site .net a site from a network organization or Internet service provider .edu a site affiliated with a higher education institution .gov a federal, state, or local government site .uk (United Kingdom) a site originating in another country
  • 9. Census.gov UN http://www.un.org/ World Bank http://www.worldbank.org/ CIA World Fact Book https://www.cia.gov/library/publications/the-world-factbook/
  • 10. Print Resources National Directories of Companies and Organizations Current Legislative Directories Current Phone Books Dictionary, Thesaurus, ‘Name meanings’ book Local Business Listings Statistical Abstract of the United States Encyclopedia of Indianapolis Indiana Place Names Blank Business and Professional Forms List of the library’s current magazines and newspapers Maps, pamphlets, and ads
  • 11. What else? Where else? Who else? How else?