RefWorks is a research organization and citation tool that allows users to: save references from databases like Primo and Avery directly into RefWorks, organize references into folders, create bibliographies in various citation styles, and share references with other users. Key features include RefShare for sharing folders, RefGrab-it for adding website references, and Write-n-Cite for inserting citations into papers as you write. Help is available through online tutorials or by emailing the RefWorks team.