Relaince global cloud xchange capabilities 2017
- 2. Powering the Cloud from the Network Our vision We are a technology company at the crossroads of where the future Clouds will migrate Our mission To providing agile and value-driven global communication solutions for our customers by leveraging our core assets: GLOBAL NETWORK AND DATA CENTERS EXTENSIVE PARTNERSHIPS OUR PEOPLE
- 3. We Are A Technology Company At The Crossroads Of Where Future Clouds Will Migrate POWERING THE CLOUD FROM THE NETWORK THROUGH GLOBAL CONNECTIVITY SOLUTIONS CLOUD X® PLATFORM & ECOSYSTEM SUBSEA NETWORK & INFRASTRUCTURE INDIA NETWORK & INFRASTRUCTURE MANAGED NETWORK SERVICES CARRIERS&OTTPROVIDERS GLOBALENTERPRISES OUR PEOPLE
- 4. POWERING THE CLOUD FROM THE NETWORK THROUGH GLOBAL CONNECTIVITY SOLUTIONS We Are A Technology Company At The Crossroads Of Where Future Clouds Will Migrate SUBSEA NETWORK & INFRASTRUCTURE LEADING OTT PROVIDERS A VAST NUMBER OF LEADING CONGLOMERATES, BANKS & ENTERPRISES PUBLIC AND GOVERNMENT ORGANIZATIONS Our network is used by: MOST OF THE WORLD’S LARGEST CARRIERS
- 5. We Are A Technology Company At The Crossroads Of Where Future Clouds Will Migrate POWERING THE CLOUD FROM THE NETWORK THROUGH GLOBAL CONNECTIVITY SOLUTIONS INDIA NETWORK & INFRASTRUCTURE Our network & infrastructure solutions are used by: And major Indian Government Organizations:
- 6. Our Cloud solutions are used by: We Are A Technology Company At The Crossroads Of Where Future Clouds Will Migrate POWERING THE CLOUD FROM THE NETWORK THROUGH GLOBAL CONNECTIVITY SOLUTIONS CLOUD X® PLATFORM & ECOSYSTEM USERS ACCESS SERVICES VIA GCX MPLS OR ETHERNET USERS ACCESS SERVICES VIA INTERNET WWW CLOUD X FUSION GCX MPLS & Ethernet Connectivity GCX Global Network Infrastructure GCX Subsea Fiber Network & Global IP Network RCOM Indian Infrastructure Fiber Network & Data Centers PORTAL-BASED ACCESS & CONTROL SD-WAN Functions Virtualized Network Functions Palo New Alto York CLOUD X Services 3rd Party Services CLOUD X WAN Controller CLOUD X Orchestration Platform CLOUD X NodesLondon Paris Mumbai Chennai Hong Sydney Kong WWW
- 7. Our Managed Network Services are used by: We Are A Technology Company At The Crossroads Of Where Future Clouds Will Migrate Best Managed Services Provider Global Cloud Xchange POWERING THE CLOUD FROM THE NETWORK THROUGH GLOBAL CONNECTIVITY SOLUTIONS MANAGED NETWORK SERVICES www WAN Xtra Hybrid xDSL Broadband Global Ethernet MPLSMPLS MPLS CLOUD X FUSION MPLS BMPLS A GCX Management Boundary GCX Management Boundary
- 8. We have a truly global work force: 3,500 employees from 102 different nationalities and located in 60 places across the planet; Over 600 engineers and over 120 CPAs and FAs Customers supported in 19 languages around the clock We service customers through an efficient India-based operation supplemented with in-country resources in Europe, USA, Asia Pacific and Middle East We have IN-sourced our operations to India rather than OUT-sourced them We maintain highly expert technical & service-oriented support resources close to our customers Our staff are fully accountable to the customers they support Through our Customer Advocacy Team (CAT) program, we provide dedicated resources to provide end-to-end support to key customers Our non-hierarchical organisation means we are agile and responsive to our customers’ needs Our customers have easy access to executive-level management (all the way up to Chief Executive) when required We Are A Technology Company At The Crossroads Of Where Future Clouds Will Migrate 56% REDUCTION in open ticket queue 51% FASTER resolution of all incidents 31% FASTER resolution of the DOWN incidents 15% IMPROVEMENT with the supplier incident resolution time POWERING THE CLOUD FROM THE NETWORK THROUGH GLOBAL CONNECTIVITY SOLUTIONS OUR PEOPLE Global Cloud Xchange's service and support quality has improved significantly in the past year due to its new Customer Advocacy Program . This has resulted in a big reduction in open tickets and faster resolution of incidents and outages. Gartner July 2016 “ “
- 9. We Are A Technology Company At The Crossroads Of Where Future Clouds Will Migrate POWERING THE CLOUD FROM THE NETWORK THROUGH GLOBAL CONNECTIVITY SOLUTIONS CLOUD X® PLATFORM & ECOSYSTEM SUBSEA NETWORK & INFRASTRUCTURE INDIA NETWORK & INFRASTRUCTURE MANAGED NETWORK SERVICES CARRIERS&OTTPROVIDERS GLOBALENTERPRISES OUR PEOPLE