RELATIONAL_AROTRON
- 2. AroTRON™ is a comprehensive solution for streamlined, customer-centric Collections and Recoveries management, covering all stages of the arrears lifecycle. AroTRON™ makes full use of advanced productivity features, such as the Decision Engine module, management dashboards and MIS reporting, along with unified automated communication through automated dialing, SMS and e-mail. AroTRON™ is considered market leader in Greece, with over 30 successful implementations in 5 countries,deployed in some of the biggest and most prestigious Banks, Financial institutions, and Legal firms, supporting over 1.500 business users. BUSINESS BENEFITS End-user Empowerment Decision Engine innovative toolset provides the user with: • Enforcement of corporate policies in a verifiable and easy to communicate way. • Graphical user interface to design and implement optimal strategies through the definition of portfolio segmentation, collection and legal strategy and tactics. • Execution engine to simulate business decisions and analyze online the behavior on test scenarios. • User-defined structures to implement Champion- Challenger functionality. • No Coding: Independence of new releases to support smooth adaptation to the fast-changing market conditions. Advanced Integration Services • Multi-tenant support: Unify data from multiple business entities & applications hosted in legacy systems. • Loan origination integration: your point of sales is empowered with instant access to collections history and scoring of any applicant. Your collection agents have immediate access to all customer documentation. • Customer Unification and Data Cleansing services: get the most of AroTRON™ customer-centric business model, putting an end to multiple customer profiles. Collections and Recoveries Best-Practices Gain instant advantage by utilizing our best-practices in collections. Minimize project implementation overhead with Real Value-Added templates for collections and recoveries. KEY CHALLENGES • Information resides in heterogeneous systems and under different business models requiring special handling regarding: • Customer-centric approach • Data quality • Data identification • Decisions & strategies rely in processing large amounts of data. • System availability must be maximized for round- the-clock process support. • Complex legal processes in association with lack of automation resulting in low productivity and low recoveries from cases in litigation. “AroTRON™ is the leading vertical CRM for Collection services in the Greek EMEA markets and I’ve been using it in several commercial banks with multi-million records to handle. Recommended for exceptional corporate support and great insightfrom Cententia” Noel Koutlis, Project Manager at Danaos Management Consultants S.A.. “AroTRON™ is the best CRM for Collection services in the Greek market. Highly recommended!” Dimitra Pantazi, Collection manager and member of the board at Collection Services Corporation SA Innovative model for legal activities following the project paradigm. LEGAL ACTION ATTACHMENTS DECISION ASSETS/ COLLATERAL RELATED PARTIES COST PHASES
- 3. PRE-COLLECTIONS & COLLECTIONS MANAGEMENT Automates the activities of the corporate Call Center, including viewing and monitoring the entire history of all individual customer and company relationships, data sources, follow-up actions, (calls, letters, e-mails, meetings etc.), future appointments etc. It includes the following: • 360˚ View of the Customer • High-productivity screen design, enabling users to process and complete most of their tasks through one screen • Automation of Self-Cure customers • Focus on high-risk customers • Maximize Customer Retention • Minimize Up-flows DECISION ACTION CENTER & MIS REPORTING Integrated environment with the following unique features: • Analyze all Business Areas: full coverage of all lines- of-business, including call center operations, back office, litigation, management (MIS) etc. • Don’t wait for the next release. AroTRON™ reports can be added or upgraded without the need for new release. Reports support all types of tabular and graphical views (e.g. bar-charts, pie-charts, line-plots, etc). EXTERNAL PARTNERS INTEGRATION AroTRON™ Collections allows external partners to stay up-to- date with regards to information related to new assignments, operator actions, payment promises, comments etc. More specifically, it provides the following: • Management of the production of daily assignment and updating of files as well as the feedback provided by the partners (most suitable for large debt collection agencies or law firms) • Web-interface to review and correct information entered (most suitable for ad-hoc partners such as specialized lawyers or bailiffs). • Contract management & calculation of agreed fees • Complete tracking of all activities, expenses and productivity evaluation DECISION ENGINE POWERS USERS’ DECISIONS MANAGES ENTIRE COLLECTION & RECOVERIES PORTFOLIO FULLY SUPPORTS CROSS-ENTITIES OPERATION SUPPORTS THE ENTIRE MODERN COLLECTIONS LIFECYCLE FULLY SUPPORTS INTERNATIONAL OPERATION MIS REPORTING – TOOL KIT • RETAIL LOANS • EARLY-LATE COLLECTIONS • MULTILINGUAL • COLLECTIONS&RECOVERIES STRATEGIES/ANALYTICS • EARLY WARNING INDICATORS • MULTI-COUNTRY • SUPPORTS IN-HOUSE PRODUCTION • SME’S • RECOVERIES – LITIGATION • MULTI-CURRENCY • EXTERNAL COLLECTION AGENCIES MANAGEMENT • CORPORATE LOANS • LEASING • REPOSSESSION – SALE OF DEBT – WRITE OFF MANAGEMENT • MULTI-TENANT • LEGAL OFFICES INTERACTIONS PORTFOLIO SEGMENTATION CUSTOMER-CENTRIC STRATEGY (FOR EACH SEGMENT) SUPPORT CHAMPION - CHALLENGER TACTICS FOR COLLECTION & LITIGATION AUTOMATIC ALLOCATION TO QUEUES, AGENTS, AND EXTERNAL PARTNERS DEFINE SETTLEMENT TYPES ALLOWABLE & PREFERABLE
- 4. Relational S.A. Pisistratou 52, 17674 Kalithea, Athens Tel.: +30 210 9889300 Fax: +30 210 9881449 www.relationalfs.com info@relationalfs.com sales@relationalfs.com marketing@relationalfs.com DOCUMENT AUTOMATION MANAGEMENT ON-LINE METRICS & DASHBOARDS FOR MORE INFORMATION It supports the generation of all company document templates in Microsoft Word. It generates documents automatically with the push of a button and combines all the information that has been entered in AroTRON™ relating to a specific customer case. The system also generates a unique code number to ensure proper identification and matching of Selected metrics that are defined as On-Line can be monitored by supervisor personnel using the On-Line Monitoring Grid and Graph environment. A number of filters are provided to support efficient monitoring of: • Call centre agent activity • Specific team activity • Specific branch / unit activity • Specific agent activity TELEPHONY PLATFORMS – DIALERS INTEGRATION For the optimum execution of the outbound communications AroTRON™ offers a fully integrated experience with the following leading Automated Dialing Platforms: www.relationalfs.com/products/third-party-products/arotron-collections-and-recoveries-by-cententia/ documents. Documents that can be supported include sales documents, offer documents, mass mailing documents, etc. • Documents are generated server-side so no full license of MS Word is required for each agent • Integration with i-Apply Document repository Information regarding On-line metrics / targets can also be presented to agents to motivate them to increase their productivity and exceed their goals / targets.