Removing Reactive Behavior Inside Your Organization

This document appears to be notes from a presentation on organizational change and structural thinking. It includes biographies of the two presenters from ServIT, an IT services company. The presentation discusses identifying underlying structures that cause recurring problems and patterns of behavior in organizations. It emphasizes moving from seeing isolated events to understanding causal relationships and behaviors over time. Tools are presented for mapping structures, behaviors, and variables that impact organizational performance. The document encourages analyzing structural tensions between the current reality and an organization's vision to identify leverage points for change.