Rethinking live virtual training
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The document discusses the evolution of learning in today's technology-driven world and emphasizes the need for architects to create effective, continuous, and blended learning experiences. It outlines various modes and methods of learning, integrating both physical and virtual environments to enhance engagement and application of knowledge. A case study from Merck and new benchmarks in learning are presented to illustrate effective strategies for training in a fast-paced, interconnected global landscape.
Rethinking live virtual training
- 1. Architecting High-Impact, Continuous and Blended Learning Experiences Effective learning for today's world Martyn Lewis Principal 3gS 1 © 2012 3g Selling
- 2. Effective learning for today's world • Today’s world • A plethora of choice • Our role as architects • The evolution of learning • A roadmap for success • Case study from Merck • The new benchmarks 2 © 2012 3g Selling
- 3. Today’s world Technology has massively • 294 billion e-mails per day • 1.9 billion users changed the way in which • 5.1 billion texts per day we live, work and play • 286 million texters • 340 million tweets per day • 140m tweeters • 1.6 million visits per day to LinkedIn • 150 million users of LinkedIn • First class mail: 28% decline in 10 years 3 © 2012 3g Selling
- 4. How do we work? From batch to multi-threading From individual to networked From physical to virtual From local to global From tethered to mobile 4 © 2012 3g Selling
- 5. How do we work? From batch to multi-threading Matching the From individual to networked way we learn to the way we work From physical to virtual From local to global From tied to mobile 5 © 2012 3g Selling
- 6. A plethora of choice Gamification Mobile learning Web based training eLearning Social learning Self-paced Simulation-based training Micro-learning Exploratory learning Blended learning Just in time learning Live virtual training Experiential learning Instructor-led Cohort learning Asynchronous Synchronous 6 © 2012 3g Selling
- 7. Learning Why do we learn? How do we learn? Where do we go to learn? 7 © 2012 3g Selling
- 8. Why do we learn? 8 © 2012 3g Selling
- 9. How do we learn? 9 © 2012 3g Selling
- 10. Where do we go to learn? 10 © 2012 3g Selling
- 11. Learning Why do we learn? How do we learn? Where do we go to learn? …it depends. 11 © 2012 3g Selling
- 12. One size does not fit all 12 © 2012 3g Selling
- 13. Our role as architects The need to architect effective learning experiences 13 © 2012 3g Selling
- 14. Integrated Learning From To Vehicle: Physical classroom Blended mix Delivery: Scheduled Event Continuous Location: Physical Virtual Focus: Satisfaction of Application of learning learner & business impact Community: Exclusive Inclusive Centric: Trainer Learner Style: Discrete Integrated 14 © 2012 3g Selling
- 15. A roadmap for architecting integrated learning Assess and Change Design Define Analysis Why? What? Who? 15 © 2012 3g Selling
- 16. The Continuous Learning System Model 16 © 2012 3g Selling
- 17. A roadmap for architecting integrated learning Assess and Change Design Define Analysis Motivation Support Feedback 17 © 2012 3g Selling
- 18. A roadmap for architecting integrated learning Assess and Change Design Define Analysis How? When? Where? 18 © 2012 3g Selling
- 19. Think modular chunks 19 © 2012 3g Selling
- 20. 6 considerations when assembling the pieces 1. Phase 2. Mode 3. Approach 4. Method 5. Cadence 6. Vehicle 20 © 2012 3g Selling
- 21. 1. Phase Launch Awareness Competency Mastery Assessment Application Reinforcement • Not all may apply • Can overlap 21 © 2012 3g Selling
- 22. 2. Mode Informational Transformational Informational Transformational Knowledge Know what they need to know Lack clarity or do not know Motivation Self-motivated Not immediately motivated Application Know what to do and have the Unclear or lack the ability to ability and capability to do it apply Reward Gain reward Perceive little benefit Environment Supportive Challenging Access Have access to required Lack easy access to resources/tools resources/tools Barriers Face few barriers in application May face barriers in application 22 © 2012 3g Selling
- 23. 3. Approach Informational Transformational Group-paced Social Facilitated Time-bounded Timeless Exploratory Exploratory Facilitated Individual Self-paced Self-paced Group-paced Individual Social Timeless Time-bounded 23 © 2012 3g Selling
- 24. 4. Method (How) Learning Method 1. Instruction 10. Simulation 2. Self-study 11. Experiential 3. Research 12. Observation 4. Facilitated discussion 13. Role-play 5. Non-facilitated discussion 14. Gamification 6. Collaboration 15. Micro-learning 7. Question/Answer 16. Coach 8. Application 17. Assessment 9. Case study 24 © 2012 3g Selling
- 25. 5. Cadence (When) Learning Cadence SYNCHRONOUS LIVE 1. Scheduled time ASYNCHRONOUS 2. At any time (Unbounded) 3. At any time (Bounded) 4. Just-in-time 5. At the time 25 © 2012 3g Selling
- 26. 6. Vehicle (Where) Learning Vehicle 1. Physical classroom 2. Physical seminar 3. Live virtual classroom 4. Webinar One size does not fit all 5. Webcast 6. Asynchronous via the web 7. Asynchronous, offline 8. “Less the mobile” device 9. Mobile device 10. Workplace 11. Print media 26 © 2012 3g Selling
- 27. A roadmap for architecting integrated learning Assess and Change Design Define Analysis Why? Motivation How? What? Support When? Who? Feedback Where? 27 © 2012 3g Selling
- 28. A model for integrated learning Transform Live/ Direction and collaboration Build virtual Live interaction: learners to learners, learners to facilitators Collaborate Facilitate Application Application and coaching Reflect Interaction: learners to learners, learners to facilitators Coach Apply Asynchronous Interaction with, and contribution to, content Review collaboration Interaction: learners to learners Share Provide Asynchronous Interaction with content Refer learning resources Reinforcement and extension of learning Tell Inform 28 © 2012 3g Selling
- 29. Case Study Kelly DeTommaso Elissa Sternbergh Hoehn Leader, Customer Engagement & Selling Executive Professional Skills Curriculum Development Trainer Global Commercial Learning Global Commercial Learning 29 © 2012 3g Selling
- 30. Advanced Customer Engagement Live Virtual Live Classroom Live Virtual Manager’s Define Sales Skill Live Manager-Led Collaboration Solve for Assessed Challenges Mini-Meeting with Trainer Practice Manager & Rep Manager Coaching using Coaching Guide and Assessment, Conversation Starters Coaching and Coaching & Collaboration Goal-Setting Mentor-Led Activities / Manager-Led Sessions Discussion Observations Discuss Team Progress Rep Workbook and Skills Application Application Manager Workbook Knowledge Post Asynchronous Branching Based Training Classroom Learning Simulation eLearning Reinforcement eLearning Resources Backgrounder Job Aids Video & Written Formal Post Classroom Manager Communication Communications Rep Self Level 1 Assessment of Level 3 Assessment & Assessment to Sales Assessment Assessment Customer Impact Assessment Of Rep Leadership (3,6,9, 12 months) 30 © 2012 3g Selling Manager
- 31. The new benchmarks Moving beyond the walls of the physical classroom 31 © 2012 3g Selling
- 32. New benchmarks Transform Live/ virtual Broadcast media Application Performance coaching Asynchronous collaboration Social networking Asynchronous learning resources Crowd-sourcing Inform 32 © 2012 3g Selling
- 33. Live virtual Transform Live/ virtual Broadcast media Application Performance coaching Asynchronous collaboration Social networking Asynchronous learning resources Crowd-sourcing Inform 33 © 2012 3g Selling
- 34. Application Transform Live/ virtual Broadcast media Application Performance coaching Asynchronous collaboration Social networking Asynchronous learning resources Crowd-sourcing Inform 34 © 2012 3g Selling
- 35. Asynchronous collaboration Transform Live/ virtual Broadcast media Application Performance coaching Asynchronous collaboration Social networking Asynchronous learning resources Crowd-sourcing Inform 35 © 2012 3g Selling
- 36. Asynchronous resources Transform Live/ virtual Broadcast media Application Performance coaching Asynchronous collaboration Social networking Asynchronous learning resources Crowd-sourcing Inform 36 © 2012 3g Selling
- 37. Summary: Architecting training for today’s world The challenge The opportunity • Breaking the physical • Faster classroom “habit” • Better • Learner engagement • Cheaper • Doing it right We live in a high-speed, multi-streaming, global, connected, social, and networked world. Why should our training be any other way? 37 © 2012 3g Selling
- 38. Resources 3GS online community • www.3gSelling.com includes links to • Our blog • Twitter • LinkedIn Copy of this presentation at: www.3gselling.com Rethinking under Resources: On Demand Webcasts Learning Sign up for notification of publication of the “Rethinking Learning Book” at: www.3gselling.com under Resources: Publications Or contact me directly at martyn.lewis@3gSelling.com 38 © 2012 3g Selling