Returns Flow
- 1. Warehouse Processes – Customer Returns Vehicle Received (carrier or Royal Mail) Return Receipt Return Quality Inspection Return confirmation Passed to client Return Updated Onto WMS Return Request From customer Consolidation for Return to Supplier/Disposal Putaway Clients Systems Process Warehouse Process Refund customer Return Authorisation Return completed manually Stock Holding Bad Product Good Product Free Ebay/GA Rework Note: Contractor has no systemic expected returns information. Contractor passes client confirmed receipts for manual processing into the system. Re-packaging Process Flows – Page 5
- 2. Warehouse Processes – Return to Supplier Manual Order Entry Suppliers contacted And collection schedule arranged Schedule transferred Onto WMS Pick Fax copy of Paperwork Signed by driver Physical checks Against schedule Manual Order Request Collection by Selected Carrier Clients Systems Process Warehouse Process Confirm Order Despatch Note: Bad returns from customers are batched by supplier. Once a suitable quantity has been accumulated, the returned to supplier is arranged by the contractor. Obsolete stock is returned to supplier at the request of the client, who organises the process. Consolidation for Return to Supplier disposal Despatch Process Flows – Page 6
- 3. Warehouse Processes – EBay Order Activation Pick by Carrier type Pack by Carrier type Transfer of Despatch data Despatch by Carrier type Orders Confirm Transfer of Delivery data Collection by Carrier Clients Systems Process Warehouse Process Complete financial transaction Respond to Customer queries Transfer of Order data Daily by 10am Order Batches Scheduled Confirm Order Despatch Process Flows – Page 7 Receipt of product Onto WMS Quality Control Inspection Receipt of Ebay product Putaway Stock Holding Grade established And return to Customer returns Department Fail