Revolutionizing Customer Experience with Email Contact Center Automation
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Is email still a weak link in your customer service strategy? Discover how AutomationEdge’s AI-powered Email Contact Center Automation is transforming email into a fast, intelligent, and scalable support channel—delivering faster response times, reduced workload, and improved customer satisfaction.
Revolutionizing Customer Experience with Email Contact Center Automation
- 1. Revolutionizing Customer Experience with Email Contact Center Automation www.automationedge.com LET THE BUSINESS FLOW
- 2. © 2025 AutomationEdge. All rights reserved. Value Led Hyperautomation Is Email the Forgotten Channel in Customer Service? 367+ billion emails sent daily (Statista, 2024) Email still dominant in BFSI, Healthcare, Retail Manual email handling causes High response time Agent burnout Missed SLAs Low customer satisfaction CSAT/NPS
- 3. © 2025 AutomationEdge. All rights reserved. Value Led Hyperautomation Market Reality???? Why Email Needs Urgent Automation? 60-80% of email queries are repetitive Contact centers are siloed and under-optimized Rising expectations for real- time, personalized support Fragmented omnichannel experiences
- 4. © 2025 AutomationEdge. All rights reserved. Value Led Hyperautomation AI-Powered Email Contact Center Automation NLP + RPA + AI for autonomous processing Smart inbox ingestion, classification, and routing Real-time auto-responses for FAQs and common tasks Seamless integration with CRM, ITSM, ERP
- 5. © 2025 AutomationEdge. All rights reserved. Value Led Hyperautomation AutomationEdge Email Bot Capabilities Email Ingestion – Intent, sentiment, data extraction Classification & Routing – Send to right queue or resolve autonomously Automated Replies – Pre- approved, dynamic templates Back-end Actions – Fetch/update from CRM, databases, etc. ML-based Learning – Improves accuracy with every ticket
- 6. © 2025 AutomationEdge. All rights reserved. Value Led Hyperautomation Outcomes from Email Automation Faster email response time Lower Average Handling Time (AHT) Faster auto resolutions of emails Reduction in agent workload Higher CSAT and First Contact Resolution (FCR)
- 7. © 2025 AutomationEdge. All rights reserved. Value Led Hyperautomation Beyond Email – The Omnichannel AI Assistant AI Assistant handles: Email Chat Voice Social Media WhatsApp Benefits Unified Customer View Seamless Channel Switching 24/7 Tier-1 Query Handling Contextual Responses
- 8. © 2025 AutomationEdge. All rights reserved. Value Led Hyperautomation Why AutomationEdge Enterprise-Grade Automation for Contact Centers Trusted by global BFSI and healthcare leaders Fast deployment, secure integrations Scalable automation with AI and RPA Usecases across customer service, IT, and operations
- 9. © 2025 AutomationEdge. All rights reserved. Value Led Hyperautomation Value Led Hyperautomation Thank You www.automationedge.com ©Copyright 2025 AutomationEdge Technologies Pvt. Ltd. AutomationEdge, AutomationEdge Technologies, the AutomationEdge logo, and other AutomationEdge marks are the exclusive properties of AutomationEdge Technologies Pvt. Ltd. AutomationEdge is a leading Hyperautomation platform across the globe with end-to-end automation capabilities. With its platforms working together as one solution, like DocEdge for Intelligent Document Processing Solution, RPA for automation of repetitive processes and fastest data processing, and Conversational AI for Omni-channel conversations, it has enabled seamless process automation for global enterprises. AutomationEdge has already delivered its innovative solution to large multinationals globally like American Express, Smart Dubai Government, Oman LNG, Mashreq Bank, HDFC Bank, HDFC Life, Bharti Axa, Wipro, AccentCare, Danone, University of Maryland Medical System, Aspen Pharmacare and Genpact, to name a few.