Enabling Customers to Take Automation at Scale
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The document discusses hyperautomation solutions, emphasizing the importance of scalability, ease of deployment, flexibility, and timely support for businesses. It outlines how implementing automation can streamline processes, enhance customer experience, and facilitate massive digital transformations. The text also mentions various automation technologies and integration strategies to achieve end-to-end automation effectively.
Enabling Customers to Take Automation at Scale
- 1. Scalability Ease of deployment Pricing flexibility Timeliness & Support Reviews
- 2. Scalability Ease of deployment Pricing flexibility Timeliness & Support Reviews Hyperautomation Solutions… Not Just The Platform
- 3. Assumptions by organizations… Automate small tasks and then think of scaling RPA technology is sufficient Analyst endorsement are sufficient to choose technology
- 4. Why scale is important? Not efficient Not possible to achieve massive Digital Transformation goals Causes departmental discord Customer Experience impacted Without scale…
- 5. 250 Processes Automated in an enterprise 1000 RPA Bots in an enterprise 5 Minutes to issue SME policy vs 5 days 70 AI and RPA engineers for Digital Projects Incredible Scale of automation 1500 Automation helping Credit Managers
- 6. Extensible Product Solutions and not just platform How do we help achieve this scale? Commitment to outcome Automation solutions for Digital Enterprise Predictable cost aligned to customer ROI How do we help achieve this scale?
- 7. AutomationEdge Journey 1..550 Purpose We exist to help businesses flow with Automation, AI and Workflows. Value V-Co-Create Brand Promise Value First (Value Led Growth)
- 8. Hyperautomation Ingestion - Conversational Platform - Computer Vision - Intelligent Document Processing Automation & App Dev - RPA - No-code user journey development Integration - iPaaS and integration platform - Data integration - Connectors SolFlo - Industry Vertical Solutions - IT Automation Mining - Task mining for IT tickets data - Task mining for communication data API Cloud - API cloud for BFSI (Financial services) - API cloud for Finance Analytics - Reports, Dashboards - ML Platform
- 9. API Cloud for BFSI (Financial Services) Individual Verification APIs Entity Verification APIs Image and ID Extraction APIs Recon APIs Analytics APIs
- 10. Cheque Handwritten Forms Invoices Demand Draft ID Extraction Image Matching Aadhaar Masking Classification Intelligent Document Processing
- 11. No Code User Journey Building Launch Launch process through any customer interaction – Scheduler, Automation, Contact Center Receive Your Customer Receives a Personalized link via SMS, Email or Web Fill The customer fills the online process with pre-filled data, smart integrations, and validation to make the process seamless Submit The customer submits data from any device on Web or chat channels like MS Teams Integrate and Automate All the data in the process is integrated back into the companies system and achieve automation end-to-end 1 2 3 4 5
- 12. Conversational AI CogniBot Conversational AI Automation Conversation and Automated Resolutions ERP CRM Marketing Automation Tool Messaging Application Vendor Management Portal Finance & Accounting System Business & IT Systems Operations Customer Delivery Report Chat Applications Sales Quote Generation, Order status HR How many leaves do I have left? Finance How do I file expense reports? Support Service Request Status Service Ticket Resolution Target Systems
- 13. IT Automation IT Ticket Intelligence End User Support Workload Automation DC and Network Automation App Monitoring
- 14. RPA Hyperthreading and Cloud Multiple RPA Automations Always On Latest Version Reduce TCO
- 15. Hyperautomation at scale Value RPA I didn’r understanding the X and Y axis lebelling so kept as it is RPA+ RPA++
- 16. Hyperautomation at scale Procss RPA RPA+ RPA++ Task E2e process
- 17. Hyperautomation Solutions (SolFlo) GST Input credit automation SME Lending Front office automation UPI Recon PCVC Invoice processing Email automation
- 18. Automation Solution Flows • SolFlo is Point solution Accelerator to save efforts of deployment SolFlo SolFlo+ • Outcome / Transaction based engagement
- 19. Corporate Banking Retail Banking Trade Finance Agri. Banking Investment Banking Trade Services Automation solutions for Digital Enterprise Customer Services Credit Cards Human Resources Finance Payout IT Service Desk
- 20. Hyperautomation At Scale MSME Lending Claims Policy Renewal Employee Payslip Employee IT Support
- 21. Thank You Scalability Ease of deployment Pricing flexibility Timeliness & Support Reviews RPA IDP AI ITPA API No code Automation Solutions for Digital Enterprise
Editor's Notes
- #6: Processes Automationed : 250 RPA license Bots deployed : 1000 Intelligent document processing projects : 10 Digital experience to customers : 5 days to 5 minutes Number of Hyperautomation engineerings simultaneously working. :100 One automated process helping number of employees : 1500 Chatbot servicing number of employees AI helping in case ticket triage Number of department automated Number of tickets automated Number of reports automated Number of reconciltions done Latge files processes with for excel Dedup helped nymber of eyeballing Collect examples from managers