Robotic Process Automation Capabilities - Cygnet Infotech
- 3. www.cygnet-infotech.com USA GERMANY UK SOUTH AFRICA DUBAI INDIA AUSTRALIA Founded in 2000 1000+ Employees Worldwide 750+ Clients Worldwide Serving in 35 Countries 2000+ Enterprise-class solutions & products delivered 11 Locations from where we engage with global clients OUR VALUES Speed Integrity Entrepreneurial Spirit Teamwork Mutual Respect Trusteeship About Us
- 5. www.cygnet-infotech.com Robotic Process Automation (RPA) Robotic Process Automation is one of the key technologies enterprises are seeking RPA is powered by artificial intelligence and machine learning capabilities to handle a high volume of complex repeatable tasks RPA enables firms to create digital workforces that execute repeatable process steps faster and more accurately Combination of traditional workforce with digital workforce drastically reduces errors Organizations integrate RPA with AI, ML and knowledge based systems to drive transformation RPA enables improvement in key business areas such as customer experiences, operational excellence, and so on
- 6. www.cygnet-infotech.com 51% $4.3BN Combination of traditional and digital workforce reduces errors by 62% 62% RPA is poised to make current roles more effective by 58% 58% RPA will make employees more productive by 51% RPA market will exceed $4.3 BN Billion by the end of 2022 Business Process Automation with RPA
- 7. Frameworks and Technology RPA Platforms DATABASE TECHNOLOGIES PROGRAMMING LANGUAGES FRONTEND TECHNOLOGIES CLOUD PLATFORMS AngularJS 7 www.cygnet-infotech.com
- 8. www.cygnet-infotech.com Enhanced Process Automation Cognitive Process Automation • Script or macros can be implemented to fill forms that bridge between organizations, departments and processes without any human intervention • Dependency on IT is negligible • Efficiency can be improved by automating repetitive and error prone data entry and system navigation tasks Fundamental Process Automation • Processing of unstructured data such as emails, quotations, images, etc., can be automated • Aggregate content and create spreadsheet to gather, organize, analyze and report information • Document digitization, pattern recognition and scheduling can be automated • Data analytics and inference based data can be automated • Advancement in IoT, natural language recognition and machine learning can automate cognitive decision making • Robots gaining knowledge from evidence based learning can perform predictive analytics and generate hypothesis Stages of Robotic Process Automation for Businesses
- 9. www.cygnet-infotech.com Business Process Outsourcing (BPO) Finance and Banking Telecom Healthcare Accounting Logistics Government Human Resources Department (HRD) Manufacturing Information Technology (IT) Business Verticals
- 10. www.cygnet-infotech.com RPA can enable your company to attain a distinguished market presence and help digitally transform your business. Following are the main benefits: Higher Quality Services Greater Compliance Faster processes completion and delivery Quick adoption of changing process rules. Availability of process data improves efficiency Reduced Costs More interesting and less mundane, manual work Benefits of Implementing RPA
- 11. www.cygnet-infotech.com Time-Consuming, Repeatable Rule-based processes Before RPA
- 12. www.cygnet-infotech.com RPA takes the Robot out of the Human After RPA
- 13. www.cygnet-infotech.com RPA Consulting • Identifying Processes • Identifying Optimization Approach • Automation Rollout Roadmap • RPA & OCR Tools Identification RPA Implementation • Cognitive Automation using AI/ML • Bot Development • Workflow Orchestration and Governance • Rollout Validation and Planning • Business Continuity and Scaling Workflow Automation & Designing • Mapping Manual Processes to Automation • Classifying Intervention Models • Automation Architecture Design • Custom Framework Design Automation Monitoring and Support • Bot Management • Failure, Disaster Recovery and Risk Management • Opportunity Discovery and Management • RPA Trainings Key Offerings by Cygnet
- 14. Success Stories
- 15. Improve CSI Using RPA A US-based hotel chain looking to improve customer satisfaction and offerings based on their reported experiences from multiple websites. • Collection of customer feedback on a daily basis • Multiple sources of information causing silos of duplicate data • Validate the customer feedback against booking system • Perform text analytics to determine the sentiments of the customer feedback KEY CHALLENGES CYGNET’S SOLUTION • Designed an end-to-end solution to accommodate data extraction from various websites using robotic activities. • Developed data pipelines to validate the incoming information, processed by bots and prepare data for text analytics without losing the intent of the information. • Setup bots to store output data into SQLite for performance optimization. • Setup bots to integrate with Microsoft Cognitive Services to perform Text Analytics and update the sentiment score for the respective intent. • Build Customer Satisfaction Index based on business rules. • Designed and scheduled Orchestration of the entire RPA solution to achieve attended and/or unattended execution. • Developed dashboard, reports, KPIs and trends of respective locations, timelines (Month over Month, Week over Week, etc.). Country: United States Domain: Hospitality Technology: UiPath www.cygnet-infotech.com
- 16. How RPA Empower Today’s E-Commerce India based firm wants to Jump into e-commerce business and wanted to implement RPA to achieve its advantage in the current market. • Identify Offer, Price and Products in Markets • Order Processing • Customer Complaint • Back Office • Data Analysis KEY CHALLENGES CYGNET’S SOLUTION • To identify and analyze all other e-commerce websites’ offer, price, product and generate various reports to gain market benefits • Whole process of order placement is automated end-to-end • Resolve customers’ issues before hanging up • Increase productivity of customer help desk agents • Encourage promoter score • Now a days data is everything, based on the data we implemented AI solution to get better Prediction and Analysis Report Country: India Domain: E-Commerce Technology: RPA www.cygnet-infotech.com
- 17. RPA – Intranet Portal Canada based firm using multiple third party tools, they wanted to capture data from different third party dashboards to their intranet portal and wanted to create their own Dashboard • Inaccessibility of third party tool’s database • Unavailability of third party tool’s API • Multiple dashboard with unnecessary data and multiple authentication KEY CHALLENGES CYGNET’S SOLUTION • Created unique Dashboard to obtain data from multiple third party tool’s dashboard on the Intranet Portal • Approval process from single platform • Generate report from single platform • Increase productivity • Implemented AI solution to get prediction and analysis Report Country: Canada Domain: Intranet Technology: RPA www.cygnet-infotech.com
- 18. START – Complex processes picked for automation • RPA must be used as one of many tools in Business Process Improvement initiatives to gain the full benefits. • Where applied effectively, RPA introduces significant savings. Where applied ineffectively, RPA can significantly increase complexity; BOT 1 START Open a Closure Case in Pega Who is the sender of the mail? Create a Job ID in Toll Website and Pend in Pega Check the status of Job ID on Toll Website Contact Center 90% Status = Closed on Toll Web Site Validate info between Toll , Vision Plus and EDMS Yes 29% Change the status to “Pend” in Pega No 43% STOP STOP Close the case on Pega and Update the xls tracker Customer 10% Does it have a Merchant ID? Yes 85% Std. Time Pend Cases: 3 min Std. Time Closure Cases: 6 min Avg. Daily Closure Vol. 150 Validate the Merchant Id in Vision plus and EDMS Yes 72%Matches?Yes 75%Is there Job ID? No 5% No 3% Pend and send mail through Pega Process for Terminal ID (partial closures) No 10% START Open a Closure Case in Pega Who is the sender of the mail? Create a Job ID in Toll Website and Pend in Pega Check the status of Job ID on Toll Website Contact Center 90% Status = Closed on Toll Web Site Validate info between Toll , Vision Plus and EDMS Yes 29% Change the status to “Pend” in Pega No 43% STOP STOP Close the case on Pega and Update the xls tracker Customer 10% Does it have a Merchant ID? Yes 85% Std. Time Pend Cases: 3 min Std. Time Closure Cases: 6 min Avg. Daily Closure Vol. 150 Validate the Merchant Id in Vision plus and EDMS Yes 72%Matches?Yes 75%Is there Job ID? No 5% No 3% Pend and send mail through Pega Process for Terminal ID (partial closures) No 10% START Open a Closure Case in Pega Who is the sender of the mail? Create a Job ID in Toll Website and Pend in Pega Check the status of Job ID on Toll Website Contact Center 90% Status = Closed on Toll Web Site Validate info between Toll , Vision Plus and EDMS Yes 29% Change the status to “Pend” in Pega No 43% STOP STOP Close the case on Pega and Update the xls tracker Customer 10% Does it have a Merchant ID? Yes 85% Std. Time Pend Cases: 3 min Std. Time Closure Cases: 6 min Avg. Daily Closure Vol. 150 Validate the Merchant Id in Vision plus and EDMS Yes 72%Matches?Yes 75%Is there Job ID? No 5% No 3% Pend and send mail through Pega Process for Terminal ID (partial closures) No 10% START Open a Closure Case in Pega Who is the sender of the mail? Create a Job ID in Toll Website and Pend in Pega Check the status of Job ID on Toll Website Contact Center 90% Status = Closed on Toll Web Site Validate info between Toll , Vision Plus and EDMS Yes 29% Change the status to “Pend” in Pega No 43% STOP STOP Close the case on Pega and Update the xls tracker Customer 10% Does it have a Merchant ID? Yes 85% Std. Time Pend Cases: 3 min Std. Time Closure Cases: 6 min Avg. Daily Closure Vol. 150 Validate the Merchant Id in Vision plus and EDMS Yes 72%Matches?Yes 75%Is there Job ID? No 5% No 3% Pend and send mail through Pega Process for Terminal ID (partial closures) No 10% BOT 1 BOT 2 BOT 3 BOT 4 1. Very little process reengineering to simplify the process 2. Time Consuming as all scenarios scoped for automation 3. Complex code logic & technical documentation 4. High Development & Maintenance effort 5. Change to process / application will result in massive rework 6. Extend UAT time (waiting for volumes / scenarios) 7. Delayed ROI 1. Process Reengineer to remove non value add / duplicate steps 2. Identify trunk of the process (no exceptions, straight through) 3. Independent modules (codes) developed & deployed 4. Low maintenance as changes can be associated to independent modules 5. No dependency on specific scenarios or completion of all modules for UAT 6. Multiple developers can work on independent module 7. Faster ROI3 PRESENT / ONGOING - Target Process Path (Happy Path) Example: ANZ Bank – RPA Journey www.cygnet-infotech.com
- 19. Thank You All for Your Time…
- 20. INDIA OFFICE Cygnet Infotech Pvt. Ltd. 2nd Floor, Dinesh Hall, The Textile Association (India), Ashram Road, Ahmedabad 380009 +91-79-67124000 USA GERMANY UK SOUTH AFRICA DUBAI INDIA AUSTRALIA USA OFFICE Cygnet Infotech LLC. 125 Village Boulevard, Suite 315, Princeton, NJ 08540 +1-609-245-0971 DUBAI OFFICE Cygnet Fintech Software 49th floor - Ubora Business Tower 2, Office no. 48, Phoenix Business center, Business Bay, Dubai, UAE, PO Box No.: 118147 +971 52 830 5127 Contact Us inquiry@cygnetinfotech.com www.cygnet-infotech.com UK OFFICE Cygnet Infotech Limited Devonshire House, 60 Goswell Road, London, United Kingdom EC1M 7AD +44-20-8099-1653 INDIA (PUNE) +91-8141602008 INDIA (MUMBAI) +91-9870123179 INDIA (NOIDA) +91-9899852507 SOUTH AFRICA +27 (0) 21 3002981 AUSTRALIA +61-280-147-206 GERMANY +49-3222-1090-129 INDIA (BENGALURU) +91-9986216516