Roagan Hall CV 2015
- 1. C U R R I C U L U M V I T A E Roagan Hall 07933 330 723 roagan@msn.com PROFILE I have experience with customer service as a Sales advisor and Sales Team Leader with Maplin Electronics and with After-Market B2B Sales with Markem-Imaje. I chose to take a break from work earlier this year in order to support my wife full-time with my new born son. Now I look to join part of a team either utilizing my team leader experience or my customer service experience. I am confident, approachable and ambitious. I am capable of giving great customer service, I am highly technical and learn new systems and processes at ease. I am fluent in Windows (XP-8), Mac OS, EPOS, Salesforce.com, SAP (CRM & ECC) and I have a working knowledge of Linux based systems in particular Debian Wheezy. As a strong team player, an advocate of exceptional customer service and a love of learning and developing myself with each and every day I believe I am an ideal candidate for your role. In my spare time I enjoy video filming, production & editing; travelling; live music particularly in a festival environment. WORK EXPERIENCE Markem-Imaje Ltd After-Market Sales Sep 2012 – Present Main Objectives - To support the sales of +£8m worth of After-Market Sales -‐ To provide the After-Market Department with Marketing activity -‐ To provide on-site customer support -‐ To provide machine sales support with product sampling, Cost of Ownership and -‐ consumable specific knowledge Further Experience - Salesforce Local Project Manager & SuperUser -‐ Salesforce Support (Both Back-Office and Sales team) -‐ Eloqua (E-Shot platform) Experience -‐ Social Networking (Linked in, Twitter etc.) Digital Marketing Comments Within Markem-Imaje I have learnt a great deal in Sales, Marketing and Sales support, also by being trusted with the role of Salesforce Project Manager I have held small training sessions for Sales Teams and Back Office teams along with on the phone/E-mail support. I have also carried provided technical support for iPad’s (IOS) and Laptops (Windows). Maplin Electronics Sales Team Leader Nov 2010 – Sep 2012 Main Objects - Support store sales -‐ Support sales team -‐ Customer Service -‐ Cash handling -‐ Refunds & Complaints -‐ Deliveries -‐ Stock Take & Discrepancies -‐ General store maintenance Further Experience - Merchandising (Participated in the Maplin Merchandising team and refitted various stores) Reason for leaving - To pursue career with Markem-Imaje Ltd Comments Maplin was my first job, from starting as a Part-Time Sales Assistant whilst studying I became a Sales Team Leader due to my commitment and capability to learn the product catalogue. I first learnt how to sell with world class customer service and the importance of maintaining a high morale within a sales team.
- 2. EDUCATION & QUALIFICATIONS BURY COLLEGE BTEC National Diploma in Electrical & Electronic Engineering Academic Years 2008 – 2010 Grade Distinction, Distinction, Merit PENDLETON SIXTH FORM COLLEGE BTEC National Certificate in Performing Arts Academic Years 2007 – 2008 Grade Merit HARPER GREEN SECONDARY SCHOOL Subject/Grades Mathematics B English C Science C, C (Dual Award) Geography B History C Business Studies C Physical Education C Drama C Religious Studies C (Short Course) INTERESTS & ACTIVITIES -‐ Video production & editing -‐ Live music whether in pubs, concerts, festivals etc. -‐ Social gatherings such as festivals & football matches -‐ Meditation & Spirituality -‐ Self learning OTHER RELEVANT INFORMATION & SKILLS -‐ Full clean UK Drivers Licence -‐ Attended numerous sales training courses -‐ Very computer literate YOU CAN FIND ME AT… www.facebook.com/roagan https://www.youtube.com/channel/UC31b-M-otUj47eQR3LMjIlg https://uk.linkedin.com/pub/roagan-hall/64/b44/ab2