Robert Driskell_Current
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Robert Driskell has over 14 years of experience in project management and technical roles. He has a background in certificate management, task management, and website development. Driskell has expertise in project management, system integration and testing, and communication skills. His experience includes roles at Digital Insight, Total Brand Delivery, and Intuit managing projects, teams, and implementing technical solutions.
Robert Driskell_Current
- 1. ROBERT A. DRISKELL 1101 Olivia Drive (805) 485-2983 Oxnard, California 93030 digital.alchemy@verizon.net SUMMARY OF QUALIFICATIONS A seasoned Project Management and Technical professional with 14+ years of success building and supporting corporate projects suchasCertificate Management,TaskManagementandwww.line6.com.I offerkeen decision making skills,strong communication skills and an attentive focus on customer and stakeholdersatisfaction.I work well being part of a teamas well as being highly successful working independently. Project Management Program Management Problem Solver SystemIntegration & Testing Negotiator,conflict resolution Excellent prioritization Superior time management Strong reporting acumen Strong verbal & written communication https://www.linkedin.com/in/robertdriskell PROFESSIONAL EXPERIENCE DIGITAL INSIGHT (NCR) – Westlake Village, California 2013 – 2015 Senior Technical Project Manager, Certificate Management Enacted the organization,trackingandmanagementofallprocesses around1000+FinancialInstitution EVcertificates.First point of contact for any client facing escalations. Highly successful process change management involving migration of reporting and process tools required for product implementation. Subject Matter Expert for Symantec EV certificates and all required processes. Maintained 99.98% up-time for Secure Certificate renewals. On-boarding ofnewvendorproducts; process creation,testing anddocumentation forall newcertificate products. First point ofcontact in criticalescalations; ultimately responsible forreportingandoutcome ofcriticalincidents up to and including the RCA process. Designer and administrator of process for Secure Certificate tracking, procurement and deployment. Teamleaderof 3 individuals with a 99.98% (up-time) success rate forcertificate management; developed the tools and processes for certificates moving forward. Built process and documentation for 3 unique Certificate management tools for 1000+ Financial Institution certificates with no noticeable decrease in system / process integrity; managed tracking database for each 2015 Superior Performance award for successful up-time of 99.98% for 1000+ Client banking web sites. DIGITAL INSIGHT (INTUIT) –Westlake Village, California 2007 -2013 Technical Project Manager, TMT Successfully analyzed process gaps toward developinga seamless process/ workflowbetweenImplementationServicesand Technical Support. Built process tools and templates for the implementation of Internet Banking product offerings. Drove the timely delivery ofinstallation milestones with a 97% success rate fortimely quality delivery.Reducedcycle time by up to 500% through focused task management. Task Management Team(TMT) lead analyst; trained and mentored teamof 3 people for Task Management. Proactively communicated with responsible parties and 3rd party vendors when milestones were in jeopardy, including senior management. Worked with internal stakeholders in establishing and maintaining realistic expectations for project outcome. Worked closely with Systems Engineers, Network Management, Technical Support and Customer Support. Created 100+ task templates and master work order templates for easy implementation. Created and distributed select documentation for TMT delivery model. Primary escalation path for project issues affecting internal teams. 2009 Spotlight award for Process Excellence.
- 2. ROBERT A. DRISKELL 1101 Olivia Drive (805) 485-2983 Oxnard, California 93030 digital.alchemy@verizon.net DIGITAL INSIGHT – Westlake Village, California 2006 – 2007 Project Manager, IS Successfully planned and implemented projects involving customerInternet Banking products. Initialand primary contact with client and internalstakeholders forproject deliverables;set clearexpectations and deliverables.Subject MatterExpert (SME) for the Cash Edge product suite. SME for New Account Open & Fund, Funds Transfer products. Actively participated with product team in the documentation strategy to be used in ‘Customer Central’ product suite. Travelled to customer site to participate in client beta for a new-release third party product; the goal was client satisfaction; successfully pinpointed several points of failure and recommended re-development. Actively participated in process analysis and documentation review using TPS methodology. Worked actively with Support Services to refine the customer experience through the implementation process. SME for product / process documentation pertaining to new product implementation and testing. TOTAL BRAND DELIVERY – Woodland Hills, California 2004 – 2006 Director of Information Technology / Webmaster In charge ofNetworkAdministration and SystemDevelopment. Assessed corporate goals and targeted key technologiesto achieve goals. Project Manager and Lead Administrator in key company events. Project Manager / Lead Administrator for company physical move. Responsible for the scope, budget and implementation of move from Woodland Hills to Camarillo. Successfully reassembled andenabled networkto full capability over one weekend. Implemented SAP BusinessOne for 23 user base; sole contact internally for all project related duties, product configuration and end-user training. Created company artwork and marketing collateral. Planned and managed annual IT budget. Created and managed web-based inventory systemand multiple online sites. EDUCATION AND TRAINING UNIVERSITY OF PHOENIX – Phoenix, AZ InformationTechnology Management COASTLINE COMMUNITY COLLEGE – Orange, California Network Administration Photoshop Principles Adobe Photoshop LOS ANGELES TRADE AND TECHNICAL COLLEGE – Los Angeles, California Five YearAirConditioningApprenticeship CAL STATE LONG BEACH Undergraduate Study Web Site Design Web Languages, covering JavaScript and Perl Basic Macromedia Flash 5 Advanced Macromedia Flash 5
- 3. ROBERT A. DRISKELL 1101 Olivia Drive (805) 485-2983 Oxnard, California 93030 digital.alchemy@verizon.net SOFTWARE EXPERTISE Office Automation Pivotal SAPBusinessOne Remedy Microsoft WindowsX(OS) Microsoft Word Microsoft Outlook Microsoft Project Microsoft Excel Microsoft PowerPoint Microsoft Access Microsoft Exchange Microsoft Visio Intuit Quickbase Intuit Quicken Intuit Quickbooks LANDesk Crystal Reports ServiceNow Windows Servers Adobe Acrobat Venafi Director Web Applications Notepad (html/ code specific) Allaire Cold Fusion Microsoft IIS Server Microsoft ASP Microsoft SQL Server UBB Bulletin Board SharePoint WebTrends Enterprise Server Macromedia Dreamweaver Graphic Applications Adobe Photoshop Adobe ImageReady Adobe Acrobat Adobe Premiere Adobe Illustrator Adobe Pagemaker Adobe Fireworks Macromedia Flash Macromedia Director Macromedia Freehand Microsoft Publisher Windows Media Apple Quicktime LightWave 3D Additional information: UPS 5 yrs Driver FedEx 4 yrs Courier JJATC Full Apprenticeship Journeyman Status awarded for Air Conditioning (not current)