Role of MO and Service Delivery Framework.ppt

Roles And Responsibilities of MO And HWC
Team
Service Delivery Framework And Community
Outreach Activities For ENT Care

Why ASHA?
As ASHA, she is a very important member of the Health and
Wellness Centre team and are closest to the community.
Therfore;
You have a significant role in helping the health team in
screening, referring, monitoring and also in health promotion
activities. This also applies to problems associated with the ear,
nose and throat

• The fact that Deafness can affect persons of all ages.

That..
• Deafness can be treated.
• IT MUST BE IDENTIFIED EARLY.
• Deafness can be identified very early if we are aware.

• Deafness can be treated with HEARING AIDS & THERAPY.
• Deaf children MUST be rehabilitated as early as possible so that they can
develop GOOD LANGUAGE & BE EDUCATED.

That…….
• Deaf person must be encouraged to take part in all activities
and be sent to a suitable school.

About…
• How and where parents can get their child’s ear & hearing
tested.

About…..
• How People MUST accept Deaf members and persons using Hearing Aids.

That…….
• There are a large number of people in our country who suffer with
Hearing loss (moderate-severe) due to various ear diseases.

That…….
• Ear Diseases & Hearing loss can be prevented through Good ear &
Hearing care habits.

Good Ear & Hearing Care habits

That…….
• Discharging ear is one of the most common causes of hearing
loss.

• All persons with Discharging ear need treatment (usually an
operation).
• Refer all such persons for ear check up.
• Without treatment, Discharging ear can lead to deafness and
Life threatening complications

That…….
• If a child does not have clear speech or is not performing well in studies,
it may be due to a hearing loss.
• His/her ears MUST be examined and hearing checked.

HOW TO MAINTAIN NASAL HYGIENE
General point for advice during community visit:
1.Always use handkerchief/ clean cloth for cleaning nasal secretion.
2.Cover your mouth and nose with a tissue when you cough or sneeze,
remember to wash your hands with soap and water after coughing or
sneezing.
3.Maintain a little distance (one arm distance), while sneezing, cleaning
nose in public or around people.
4.Never put fingers in your nostril, it might cause bleeding from nose
(epistaxis), as nose is very vascular organ.
5.Always consult doctor during time of illness, it may rapidly infect other
family members and might be serious for small children.

STEAM INHALATION
Steam inhalation is beneficial and one of the common
home remedies used in our country. But there are some
cautions with it:
Never leave children alone for it, they might get burns
Never come too close to hot water bowl.
Take vapours both from nose and mouth

Maintain Throat Hygiene
• Drink lots of fluids : Drink at least 1 and a half litres of water each day,
that is about 6-8 glasses of water. Avoid tea, coffee or soft drinks as they
usually contain caffeine.
• Breathing:
Sit and stand with good posture – that is, neck and back straight and
your chin gently tucked in.
Avoid bad posture. When you sit or stand in a lazy posture your
shoulders tilt forward and your head tilts back and your chin lifts slightly
c. Breathe through your nose. Mouth breathing dries your throat.

• Talking: Limit harmful voice use, such as shouting, grunting, or
screaming.
Try not to speak over other noise such as television or music or around
machinery such as a lawnmower.
 Do not whisper, as whispering increases air pressure in your vocal cords
and may irritate your throat.
 Use your natural voice, not too high, not too low or not too loud.
• Everyday
 Avoid the use of chewing tobacco/ paan/ gutka, cigarette, bidi, etc
 Limit caffeine containing drinks as caffeine can increase dryness and
irritation in the throat.
 Not to use smoke/ avoid smoky environment

Key Roles and Responsibilities of ASHAs in ENT Care
• To identify people with hearing impairment in the village area and prepare a line
list
• Screening for hearing impairment in the community and undertake the exercise
of filling Community Based Assessment Checklist (CBAC) for all individuals aged
30 years and above.
• Mobilise individuals found at risk (complaint of reduced hearing) for further
screening at HWC-SHC by the CHO/MPW/ANM.
• Mobilise the mother/caregivers for hearing examination for all children (including
preterm and low birth weight children) and adolescents for screening for visual
acuity at school and Anganwadi levels through RBSK (0-18 years of age).
• Create awareness in the communities regarding maintenance for personal
hygiene and environmental and lifestyle modifications, including maintaining ear
and nose hygiene and avoiding use of any form of tobacco.

• Create awareness on protection against excessive noise, safe
listening and improving the acoustic environment.
• Educate communities about prevention and treatment of common
diseases and infections of the ear, nose and throat.
• Monitor and encourage patients with infections and other
conditions of the ear, nose and throat to complete their treatment
and coordinate with the Health and Wellness Centre.
• Assist in organizing community outreach activities such as hearing
camps through HWC. Provide support in mobilizing community
members for attending screening camps organized in the
community.

• Utilize community-based platforms like through VHSNC, VHSND and other
community level meetings for health talk fixed for care of ear, nose and throat;
impart information about healthy habits of the ear, nose and throat.
• Identify individuals in community for common conditions such as rhinitis, sinusitis,
pharyngitis, infections of the ear or foreign body in the ear, nose or throat and refer
identified cases to the HWC-SHC for a proper check up by CHO/MPW/ANM.
• Ensure follow- up of patients requiring long term medication and post-operative
patients through home visits.
• Offering support services to hearing aid users e.g. day to day care such as change of
batteries, Do’s & Don’t while handling the aid, etc.
• Rehabilitation by counselling people about role of family in supporting hearing
impaired and deaf individual.

MPW/ANM
• MPW/ANM : They will have a role in outreach as well as
SHC/SHC-HWC based activities. Provide you with support and
monitor all your activities along with the ASHA Facilitator.

Question
What is the need for Multipurpose worker (MPW)
involvement?
27

MPW
• Can create awareness
• Can guide patients regarding treatment of ear diseases
especially Chronic Otitis media
• Can screen for deafness in the community
• Can guide parents regarding treatment of their deaf/hearing
impaired child.
• Can motivate people to educate their Hearing impaired/Deaf
child.
28

Create Awareness
•About good ear & hearing care practices, such as:
Use of ear buds
Prevent entry of dirty water
Do not insert anything in the ears
Do not get ears cleaned by untrained persons
Avoid Loud sounds
29

Awareness Generation Regarding ENT Care and
Screening For Deafness and Early Identification
• Frontline workers, ASHA, Multiple Purpose Worker/Auxiliary Nurse
Midwife (MPW/ANM) to be skilled for Primary, basic diagnostic and
community level preventive care for ENT related problems.
• MPW- F will support the ASHA in carrying out screening and awareness
generation activities in the community
• Use Home Visits, Village Health Sanitation and Nutrition Day (VHSND),
Urban Health Sanitation and Nutrition Day (UHSND), meetings of Village
Health Sanitation and Nutrition Committee (VHSNC), Mahila Arogya
Samiti (MAS) and health promotion campaigns to disseminate health
promotion messages related to health of the ear, nose and throat
• Early identification of Ear, Nose and Throat (ENT) related problems,
including signs of hearing loss in infants, children and adults.

Screening and Early detection
• Community based New born screening at home through MPWs for new-
borns till six weeks of age, during home visits/immunization sessions
using devices, which are approved for the Public Health interventions.
• For children from six weeks to 18 years, – Anganwadi Centre (AWC)/
school-based screening will be undertaken through the Rashtriya Bal
Swasthya Karyakram (RBSK) for screening of congenital disorders.
• Assist CHO in screening of individuals for ENT disorder and organize screening
camps.
• Informing children and adults with ENT problems, family members and
the general public about available options for their inclusion and
integration in the community.
• Counselling and appropriate referral of patients requiring medical/
surgical interventions.

• Wherever deemed suitable, guide the parents/patients
regarding the hearing screening: Its need & method.
• Please try to ensure that parents do not ignore their potentially
hearing impaired children or wait for them to recover naturally.
32

Care and management of Common ENT condition
•Care of running nose, Early identification and referral
•First aid for nose bleeds
•First aid to injuries in consultation with CHO and refer to higher
centre
Rehabilitation and Follow up care
•Support ASHA to counsel and provide community based
rehabilitation and support to hearing impaired patients
•Ensure adherence to treatment protocols by regular follow up
during home visit with ASHAs

Question
What is the need for STAFF NURSE involvement?
35

Health and Wellness Centre :Role of Staff Nurse
1. Care in pregnancy and child-birth.
2. Neonatal and infant health care services
3. Childhood and adolescent health care services.
4. Family planning, Contraceptive services and other Reproductive Health Care services
5. Management of Communicable diseases including National Health Programmes
6. Management of Common Communicable Diseases and Outpatient care for acute
simple illnesses and minor ailments.
7. Screening, Prevention, Control and Management of Non- Communicable diseases
8. Care for Common Ophthalmic and ENT problems
9. Basic Oral health care
10. Elderly and Palliative health care services
11. Emergency Medical Services
12. Screening and Basic management of Mental health ailments

• Ear, nose, and throat (ENT) disorders are one of the common reasons
for a visit to a primary care centre in both rural and urban communities
across the country.
• The rural community of India is also currently bear the rising burden of
ENT diseases, where the prevalence of ENT disorders ranging from
4.3% to 11% in certain district.
• Out of these, Ear, Nose and Throat related disorders contribute to 60%,
27% and 13% burden respectively, thus making disorders leading to
hearing loss a major public health concern.
• The common ear problems include ear wax (18.7%), Chronic
Suppurative Otitis media (5.4%), dry perforation of Tympanic
Membrane (0.6%), Congenital deafness (0.2%) and age-related hearing
loss i.e. presbycusis (10.5 %).

• As a Staff Nurse, it is important for you to be well acquainted with the knowledge
and skills to provide ENT services in catchment area of your PHC- HWC. Staff nurse
will play a role in :
Care for Common ENT problems
Screening and early detection
Health promotion activities
• ROLES AND RESPONSIBILITIES OF A STAFF NURSE
As primary health care team is committed to provide quality comprehensive health
care at PHC-HWC, staff nurse plays a crucial role in screening, early identification of
cases, distribution of medicines and referral of patients suffering from common
ENT conditions.
In order to provide ENT services, it is important to consult Medical Officer at every
possible step especially in severe cases.
Diagnosis and treatment must be discussed with Medical Officer or doctor at
higher centre before dispensing drug.

Responsibility of Staff Nurse
1. Screening/early identification of the most common ENT problems
of the patients who report to PHC-HWC
2. Supporting and mentoring ASHA/MPW-F on preventive and
promotive aspects of common ENT problem, early detection and
primary management of common ENT problems, referral and follow
up mechanism
3. Providing treatment to the patient with ENT problems in
consultation with the Medical Officer of HWC
4. Assisting Medical Officer in basic ENT procedure.
5. Providing follow up care to the patient who were referred to
the higher centres to ensure that they have received complete care
and, if on treatment, are complying with all the advice given to them.
Long term follow up will be necessary for certain cases
6. Maintenance of records at PHC-HWC level

Role of CHO
• Ayushman Bharat initiative was launched as recommended by the
National Health Policy 2017 to move from sectoral and segmented
approach to a comprehensive need-based health care delivery to achieve
the vision of Universal Health Coverage (UHC).
• Problems related to the Ear, Nose and Throat (ENT) constitute the bulk of
the patients visiting the Out Patient Department. Owing to availability of
large number of home-based remedies, patients suffering from the
common ENT problems seek medical care less frequently.
• From the data available from various community-level surveys in India,
the burden of ENT related illnesses is around 4.3%. Out of these, Ear,
Nose and Throat related disorders contribute to 60%, 27% and 13%
burden respectively, thus making disorders leading to hearing loss a major
public health concern.

Key roles and responsibilities of CHO in providing ENT care
services
CHO will support the ASHA and MPW in carrying out screening and awareness generation activities in
the community.
CHO will screen, detect and provide primary management to patients presenting to the SHC-HWC
with conditions of ear, nose and throat.
 CHO will refer complicated cases, cases of hearing loss and any other case requiring specialized care
to the PHC Medical Officer or ENT specialist at the DH.
 CHO will follow up all referred cases for treatment adherence, recovery and any side effect of
medications, as well as re-referral if necessary.
 CHO will organize screening camps to screen for hearing loss and other ENT conditions and
coordinate with Medical Officer/specialist for these camps.
 CHO will support ASHA and MPW in Home Visits, Village Health Sanitation and Nutrition Day
(VHSND), Urban Health Sanitation and Nutrition Day (UHSND), meetings of Village Health Sanitation
and Nutrition Committee (VHSNC), Mahila Arogya Samiti (MAS) and health promotion campaigns.
 CHO will maintain relevant records at the SHC-HWC and maintain inventory control of drugs and
equipment related to ENT care.

Services Preventive and Curative care activities Responsibilities
Care for common
ENT problems
 Primary management of common
conditions of the ear nose and throat –
Common colds, Acute
 Suppurative Otitis Media (ASOM),
pharyngitis, tonsillitis, epistaxis, foreign
body removal.
 Referral of complicated cases to the MO-
PHC or ENT specialist as required.
 Early detection of hearing impairment and
deafness with referral to ENT specialist.
 First aid for injuries/stabilization and then
 Referral to the MO-PHC or ENT specialist.
CHO/ANM

Where Referral is must:
• Refer immediately to ENT Surgeon District Hospital/ Medical College Hospital:
History of foreign body ingestion/ inhalation followed by respiratory distress/
dysphagia/ vomiting.
History of foreign body in ear or nose.
Ear discharge with fever/ giddiness/ headache/ vomiting/ blurring of vision/ loss of
consciousness.
Watery discharge from nose following trauma which increases on bending down or
coughing.
Inability to open mouth.
Severe trauma to ear or nose resulting in uncontrolled bleeding.

Management and Referral
 Management and/or timely referral of ENT cases with complications
which require secondary level care including surgical intervention. This
module explains both primary as well as secondary level management of
ENT conditions. As Medical Officer, you should provide primary level care
to the patient, however, knowledge on secondary level care is important
to counsel a patient in case of referral.
 Mapping of the public health facilities which are equipped for
confirmation and management of complications of ENT diseases nearest
to your HWC for appropriate and timely referral of the patient
 Management of common ENT problems and of referred cases from Health
and Wellness Centres (HWCs-SHC) and communities.

Providing/referral of patients for hearing aids, and other
listening and signaling devices.
Offering support services to hearing aid users e.g. day to day
care such as change of batteries, Do’s & Don’t while handling
the aid, etc.
Advocacy for appropriate ENT services, including otological
and audiological services, at health care facilities as close to
the community as possible.
Organizing screening camps as an outreach activity for
vulnerable and marginalized community.
Ensure timely follow up of the patients with complications

IEC/BCC
 Raising awareness on associated risk factors, healthy lifestyle and benefits
of screening for common ENT problems. Key messages to include
awareness of structure and normal functions of Ear, Nose and Throat; and
causes and prevention of common ENT problems.
 Using community-based platforms like Village Health, Sanitation and
Nutrition Committee (VHSNC)/Mahila Arogya Samiti (MAS) to educate
community on practicing healthy habits related to ENT, and early
identification of common ENT problems.
 Educating school teachers and Anganwadi workers about the special
needs of children with ENT problems, including deaf children.
 Educating community on early signs of Ear, Nose and Throat infections
including pain, itching and swelling.

Counselling community on early care seeking for cold, sore throat,
allergies and common ENT problems.
Creating awareness on the danger of self-medications and counselling on
not to attempt removal of foreign body from Ear, Nose and Throat at home.
Sensitization of community to seekcare/advice only from a
qualified/trained Healthcare professional for foreign body impaction (Ear,
nose, throat) and ear wax conditions.
Educating community for accidents and injury prevention.
Enabling a child friendly environment to minimize the chances of foreign
body insertion in nose and ear like grains, food particles, insects or objects.

Question:
What is the need for
involvement of Medical
Officers in the
programme?

Capacity Building-
 As In-Charge of PHC- HWC, Medical Officer should train and mentor the
team at SHC- HWC level- MPWs and CHOs on preventive and promotive
care of common ENT problems, early detection of cases for ENT
conditions, primary management of common ENT conditions, referral
and follow up mechanism
 Medical Officer should mentor ASHA to identify signs and symptom of
common ENT related conditions, health promotion, risk factors
associated with ENT conditions, and services available at HWCs and
referral centres.
 ASHA facilitators should also be trained for enabling better support to
ASHAs in the extended package of services.

Monitoring and Supervision-
Technical support for the Staff Nurse/pharmacist/lab
technician/MPW/ASHA/CHO for appropriate maintenance of
records and reports on screening, treatment, counselling,
referral and follow up and timely submission to higher level.
Teleconsultation with the CHO/MPW for minor ailments, drug
refilling for chronic diseases and timely decision on referral
system can be very beneficial at patient level.

ROLE AND RESPONSIBILITIES OF MEDICAL
OFFICER
• As In-Charge of HWC, MO is not only responsible for service delivery at
PHC level but also plays a role of supervisor to support the health care
team in the linked SHC-HWC to provide quality to the patients seeking
treatment for ENT problems and preventive/ screening activities at
community level.

Equipment that will be available at PHC level
• Otoscope
• Ear specula
• Headlight
• Tuning fork
• Probe
• Ear Syringe

Summary
• Health and wellness centers are crucial for implementation of ENT task
force.
• Right from front line workers to Medical officer, Awareness creation
,early diagnosis and referral and management of common ENT problems
is required to avoid burden on the overwhelmed district and tertiary
level facilities.

Role of MO and Service Delivery Framework.ppt

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